224
Service, Maintenance
In our experience, the most com mon cause
of all complaints is the result of
large investment in his business and is
proud of his reputation and
professionalism and fully realises that
satisfied customers are his key to success.
Service, Maintenance
misunderstanding or lack of
communication between the customer and
the Vauxhall Authorised Repairer.
In the unlikely event that you are still not
happy with the answer your Vauxhall
Authorised Repairer has given, or the
action he proposes to correct the problem,
you may contact the Customer Care
Department1) where a team of Customer
Care Consultants will spare no effort to
ensure your complete satisfaction.
We sincerely hope you will never have
cause to complain about your vehicle.
However, if things do go wrong, the best
course of action for y ou to ta ke is to
contact your Vauxhall Authorised
Repairer’s Service Reception Staff and
explain the difficulty you are having. We
are confident they will do their utmost to
resolve the problem to your complete
satisfaction.
Vauxhall Motors Ltd.
Customer Care,
Griffin House,
Osborne Road,
LUTON,
Inspection system ................................ 226
Genuine Vauxhall Parts and
Accessories ........................................ 227
Sometimes, however, despite the best of
intentions of all concerned,
A note on safety .................................. 227
Checking and topping up fluids ......... 228
Engine oil .............................................. 228
Diesel fuel filter .................................... 230
Coolant ................................................. 230
Brake fluid ............................................ 232
Windscreen wiper ................................ 233
Wind screen and headlight wash
sy stems 3........................................... 234
Battery .................................................. 235
Protecting electronic components ..... 236
Vehicle decomm issioning.................... 237
Vehicle recommissioning..................... 237
misunderstandings can occur. If your
problem has not been resolved to your
satisfaction, please make an appointment
to discuss the matter with the M anager of
the department concerned.
Beds. , LU1 3YT
Telephone: 0845 090 2044
They w ill review all the facts involved. Then
if itis feltsome further action can be taken,
the Vauxhall Authorised Repairer will be
advised accordingly. In any case, your
contact will be acknowledged confirming
Vauxhall Motors’ position in the matter.
The majority of areas of concern can be
quickly resolved in this way.
Should you wish to pursue the matter
further, the Principal of the Vauxhall
Authorised Repairer should be made
aware of your concern. It is advisable in
cases such as this to write to him to confirm
your problem and the solutions that have
been offered.
If you are not satisfied with the outcome,
you can if you wish, seek advice from an
independent third party such as:
Automobile Association (A.A.)
Fanum House,
BASINGSTOKE,
You can be assured the Authorised
Hants., R G21 2EA
Repairer’s Principalwill only be too anxious
to fully investigate your problems and
correct any errors made. After all, he has a
1)
Calls may be monitored and recorded for
training purposes.
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