2025-2026 Volvo EX40 SUV Consumer information User Manual
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Consumer information for Your Volvo EX40 SUV First Generation (2025-2026)

1. Consumer information  
There’s a lot to learn about your Volvo. This section covers some essential topics, such as where you can find  
support if you need it and information about certain consumer rights and responsibilities.  
Tip  
Where to start?  
Technically, the whole manual is recommended reading for anyone new to the car. However, you can start by reading the  
information about how this manual works so you know how to find what you need.  
Driver responsibility  
The information about driver responsibility is also a good place to start reading. It covers some general principles for safe  
use of the car and its features.  
1.1. About the user manual  
Learn about how the user manual applies to your car's use, where you can find it and how to navigate its  
content.  
An important part of your car  
Your car is a highly advanced product. However, as a well-designed product, advanced doesn't have to mean it's difficult to use.  
The aim here is to give you an intuitive experience, with natural interactions that work for both driver and passenger alike. This  
manual is designed to be a part of the car, giving you information for safe and effective use. It's your resource on the car's func-  
tions and features.  
Tip  
New user  
If you are new to this car, take some time to explore the different areas in the manual. Knowing the car's capabilities and  
limitations is your responsibility and a necessity for safe and effective use.  
Keep the manual up to date  
Make sure that you keep the manual up to date by always having the latest version. Take a look any time a software update in-  
troduces changes or new features.  
A guide to your car's intended use  
The manual establishes the car's intended use, as defined by Volvo. Whenever you are directed to the manual, consider it an in-  
struction to make absolutely sure that you are using the car as intended. This is the recommendation, as both the descriptive  
and prescriptive parts of the manual provide important knowledge that contributes to safe and effective use.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Intended use  
If you use the car in a manner which Volvo has not intended, it can negatively affect how it works. This includes shorten-  
ing the car's service life and limiting your ability to use the car safely and effectively. It may also affect the validity of the  
vehicle warranty.  
Volvo is not the only authority that defines proper use of the car. It is your responsibility to use the car in accordance with  
local laws and restrictions.  
Accuracy in representing your car  
The primary goal is that this manual accurately describes how your car works. However, certain differences between produced  
cars are not reflected in the manual, such as the colours, materials and certain equipment.  
Note  
Cars are equipped and adapted to meet specific market needs as well as local legislation and requirements. Certain  
regional variations in configuration may not be reflected in the manual's content.  
Where to find the manual  
Your car's user manual is available as an app in the car's display, via the mobile app for the car and at  
volvocars.com/intl/support [https://www.volvocars.com/intl/support] .  
Note  
Volvo's support site  
The version of the user manual on Volvo's support site is for a fully-equipped car with all of the available options, func-  
tions and features. Therefore, it may differ from this user manual due to what's available in your car.[1]  
Printed supplements  
The manual is fully digital, but a selection of its content may be included with your car as a printed supplement. The in-  
clusion of printed supplements depends on region and how your car is configured.  
Applicability  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Important  
Maintain and handle the car according to Volvo's recommendations in the user manual. Volvo accepts no  
responsibility for damage or accidents if you disregard the instructions in this manual.  
It is recommended that you read all the user information before you drive for the first time.  
If you find information through other channels, such as the Volvo website, that differs from the information in your  
car, it is always the user information in the car's display that is valid.  
Volvo works continuously to improve the quality of the user information and make it more accessible and useful. This  
means that descriptions and illustrations may change. Volvo reserves the right to make changes without prior notice.  
The original version of this user manual is written in British English. Therefore, there may be certain differences  
between the descriptions in the manual and the actual car.  
The descriptions in this manual are based on general usage conditions. Remember that they can change depending  
on location, environment and driving behaviour.  
No illustrations or texts in this manual may be copied without permission from Volvo.  
[1]  
Availability may vary between regions and equipment levels.  
1.1.1. Reading the user manual  
Learn how this user manual's content is organised so that you can find what you need, when you need it.  
Your car's user manual is designed to guide you, both when you're looking for a specific piece of information and when you're  
simply exploring to learn more about your car.  
Structure  
This manual is a large network of informational pages. Each page has its own content and might have a list of links that take  
you to related pages. The links can take you to sub-sections of the one you're in or to other sections with a connection to what  
you're currently reading.  
Tip  
Find the right level of information  
Sometimes the answer to what you're looking for might not lie in the details. Moving up a level or two in the structure  
might provide the context and perspective you need, or just a better idea of where to look.  
Search for information  
You can use the search field for quicker access to what you are looking for.  
All main areas  
To get you started, the related information links on this page include all of the main sections in this user manual.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Navigate through interactive images  
Some of the manual's pages have images with interactive markers. You can tap these markers to reveal links to relevant parts of  
the manual. These interactive markers allow you to explore the user manual in a more visual way.  
Tip  
Animated introductions  
Some pages show a short animation as an introduction. This provides you with a few visual hints of what you can expect  
to find in that part of the user manual.  
Images and videos  
Images in the user manual are sometimes schematic and intended to give an overview or an example. Images can differ from  
your car due to equipment level or market requirements.  
Highlighted content  
You can find content that is highlighted in various ways throughout this user manual.  
Warning  
Content highlighted like this primarily informs of conditions or use with obvious potential to cause severe harm to  
health.  
Important  
Content highlighted like this primarily informs of conditions or use with a clear potential to cause material damage.  
Note  
Content highlighted like this primarily contains information that can help avoid incorrect use, or information that is easily  
missed or misunderstood.  
Tip  
Content highlighted like this primarily provides tips for use or where to find related content.  
Equipment, accessories and features  
Some equipment, accessories and features might be limited or only available for certain car configurations or markets. Even if  
the information is available to you, it does not guarantee that the specific equipment, accessory or feature described is available  
in your car.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
There may be differences in terminology between the manual and materials for marketing, sales and advertisements.  
For more information on standard and optional equipment, contact Volvo support.  
1.2. Customer support and contact information  
Should you have any questions regarding your car, you can find answers or solutions in a number of places.  
In addition to searching the user manual you are reading now, you can visit Volvo's website, Volvo's support  
site or contact Volvo Assistance.  
Website and support site  
Volvo's website volvocars.com [https://www.volvocars.com] has several customer support resources.  
The support section volvocars.com/intl/support [https://www.volvocars.com/intl/support] provides contact information, soft-  
ware news and answers to frequently asked questions. You can also find your closest Volvo dealer or contact Volvo via phone  
or chat.  
Volvo Assistance  
Volvo Assistance can offer help in the event of a breakdown or if your car unexpectedly becomes immobilised. This includes  
roadside assistance. Volvo Assistance is available 24 hours a day, 7 days a week.  
Press the assist button  
in the car's ceiling or use the mobile app for the car to contact Volvo Assistance.  
1.3. Driver responsibility  
As a driver, you are responsible for doing everything possible to ensure your own safety as well as that of  
your passengers and other road users.  
Your knowledge, decisions and actions determine how safely you drive. Your car has features that, in certain situations, can  
compensate for mistakes and lapses in judgement. However, they do not change where the responsibility lies. They are a sup-  
plement to good driver practices, which you are responsible for as a driver.  
You have likely studied and trained to ensure you have the necessary knowledge and abilities to be a safe driver. This section  
covers a few essentials you may recognise, such as:  
Driving and using driver support functions  
Knowing the car's capabilities and limitations  
Driver distraction  
Driver fatigue  
Laws and regulations  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Driving and using driver support functions  
You are responsible for adapting your driving to the current conditions, even when using driver support functions. This includes  
adapting your distance to other vehicles and speed as well as being ready to react to traffic and road hazards. The car's safety  
interventions and warnings rely on accurate detection and identification of surrounding traffic and road conditions. The detec-  
tion systems cannot handle all driving, traffic, weather and road conditions.  
Note  
Driver support  
Driver support functions can assist you with certain driving tasks and improve driving awareness. When used correctly,  
they can improve safety and convenience, but they are not a replacement for safe driving practices. Drive the car with the  
same attention to safety as required by a car without these functions.  
Knowing the car's capabilities and limitations  
Before driving, all drivers are recommended to familiarise themselves with the car and any functions and features they might  
use. The driver has a responsibility to ensure they have sufficient knowledge of the car to use it safely.  
If you are uncertain about any of the car's functions or have questions about its intended use, consult the manual. If you can't  
find the information you need, contact Volvo support.  
Driver distraction  
Distractions reduce your attentiveness and focus when driving. As a driver, you are always responsible for assessing whether a  
task is safe to perform. Your assessment should take the situation as a whole into account, as well as specific conditions and  
circumstances that can cause distraction. It might be safe to adjust the volume when you're driving on a straight empty road,  
but not in more demanding situations such as when overtaking.  
Warning  
Avoid distractions  
Any task that prevents you from keeping your attention on the road and surrounding traffic should only be performed  
when the car is parked. A few examples include:  
Do not hold your phone while driving. Local laws often restrict or forbid phone use while driving.  
Do not manually change the navigation route while driving.  
Do not change detailed sound settings while driving.  
Driver responsibility and safety features  
Your car has several safety features designed to reduce the risk of an accident. They do not reduce the driver's responsibil-  
ity to remain attentive, nor the need to operate the car as safely as possible.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Tip  
Help from passengers  
Tasks that risk distracting the driver can often be done by a passenger instead. However, certain actions are simply not  
available in the car when driving, such as reading this manual in the centre display. For these actions, you need to be  
parked.  
Voice commands  
Voice commands can, in some situations, be less distracting than manually doing the same task.  
Driver fatigue  
The driver is always responsible for being well-rested. Your car has some functions with abilities to warn you if you show signs  
of fatigue. It's important to always stop and take a break at the slightest feeling of fatigue, regardless of whether a function has  
given you a warning.  
Laws and regulations  
The driver is always responsible for knowing and following local laws and regulations. If you drive to a region with other traffic  
laws, make sure that the car is equipped as required and read up on which traffic laws differ from what you're used to.  
1.4. Modifications, repairs and accessory installations  
1
Modifications[ ] , repairs and installation of accessories or extra equipment requires proper knowledge and  
quality of both work and parts. Otherwise, they risk impairing your car's functionality and safety. Contact a  
Volvo dealer before making any alterations to your car.  
For any alterations[2] to the car, Volvo strongly recommends that:  
you seek prior advice of a trained and qualified Volvo service technician.  
work is only carried out by trained and qualified Volvo service technicians.  
installed parts and accessories are approved by Volvo.[3]  
parts and accessories are fitted according to their installation instructions.  
they comply with local laws and regulations.[4]  
Contact a Volvo dealer for more information.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Warning  
Systems can be negatively affected  
Unapproved or incorrectly installed accessories can negatively affect your car's performance, communication and safety  
systems. Certain accessories only work with associated software that needs to be installed in the car.  
Electrical installations  
For additional electrical installations, it is essential that appropriate connection points are used to ensure the integrity of  
the car's electrical system. The car has a specific ground attachment point designated for aftermarket installations, which  
is separate from those reserved for critical components. Volvo recommends an authorised Volvo workshop for any elec-  
trical installations.  
End-of-life handling  
Some parts of the car are dangerous to handle. Special handling is required when servicing, or scrapping after the car has  
reached its end-of-life.  
Electrical components in the car[5] may contain harmful substances and can deliver lethal electrical currents if  
handled incorrectly.  
Components such as airbag modules, seatbelt tensioners, adaptable steering columns and button cell batteries may  
contain perchlorate materials.  
Note  
Non-approved changes and liability  
Volvo does not accept any liability for damage, incurred cost, personal injury or death that is caused by changes to the  
car[6] not approved by Volvo.  
[1]  
Modifications include changes to the car's software, including but not limited to tuning.  
Meaning modifications, repairs and installation of accessories and extra equipment.  
Accessories that are not approved by Volvo may not have been specifically tested for use with your car.  
Applies to both the act of making the alteration and subsequent use of the altered car.  
Such as batteries  
[2]  
[3]  
[4]  
[5]  
[6]  
Including but not limited to modification, repair and installation of accessories or extra equipment.  
1.5. Finding the vehicle identification number  
1
There are several ways to find your car's unique vehicle identification number.[ ] You might need your car's  
VIN if you contact Volvo about any questions or problems regarding your car.  
Find the number in one of the following ways:  
In the centre display.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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On a label on the dashboard, close to the windscreen's lower edge. It can typically be read from outside the car.  
In the car's registration documentation.  
By contacting a service technician who can retrieve it through the on-board diagnostics socket.  
In the centre display  
1.  
Press the car symbol  
in the bottom bar and go to Settings.  
2. Go to System → About → VIN number.  
[1]  
VIN  
1.6. Approval of terms and conditions and data collection  
You will see messages about different terms and conditions and data collection[ ] in the centre display. Your  
1
agreement is necessary for certain apps and services to work properly.  
The first time you use your car, a guide opens in the centre display to assist you to make various settings. In connection with  
the guide, you are prompted to give your agreement to different types of terms and conditions and collection of information.  
You can do this later in privacy settings as well.  
You may also need to give your consent, for example, when you:  
Use an app or service for the first time.  
Add a new profile.  
Delete a profile.  
Change the ownership.  
Reset the settings.  
Accept privacy settings  
1. Press the car symbol  
2. Go to Privacy.  
in the bottom bar and go to Settings.  
3. Select the privacy setting you want to change and follow the instructions in the centre display.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Volvo privacy settings  
You can manage your consent to data sharing with Volvo here.  
Before using the internet  
The terms of use must be accepted once per car in order to use the internet.  
Car location sharing  
Give your consent for the car to be able to share its location. This is necessary if you want to use certain apps and  
functions. For example, location sharing is required for remote vehicle services via Volvo Assistance and the mobile  
app for the car, such as Find my car and the Trips app.[2]  
[1]  
[2]  
Data is collected to provide better car, safety and app functions.  
The Trips app can then collect data such as the car's position, speed, mileage and power consumption.  
1.7. Handling of recorded and collected data  
Certain information about the car's status and operation is recorded and collected for quality and safety  
reasons. This can provide an understanding of the circumstances around traffic accidents involving the car  
and other usage scenarios.  
Event Data Recorder (EDR)  
This vehicle is equipped with an Event Data Recorder. Its primary purpose is to register and record data related to traffic acci-  
dents or collision-like situations, such as times when the airbag deploys or the vehicle strikes an obstacle in the road. The data  
is recorded in order to increase understanding of how vehicle systems work in these types of situations. The EDR is designed  
to record data related to vehicle dynamics and safety systems for a short time, usually 30 seconds or less.  
The EDR in this car is designed to record data related to the following in the event of traffic accidents or collision-like situations:  
How the various systems in the car worked.  
Whether the driver and passenger seatbelts were fastened or tensioned.  
The driver's use of the accelerator or brake pedal.  
The travel speed of the car.  
This creates a better understanding about the circumstances in which traffic accidents, injuries and damage occur. The EDR  
only records data when a non-trivial collision situation occurs. The EDR does not record any data during normal driving condi-  
tions. Similarly, the system never registers who is driving the vehicle, or the geographic location of the accident or collision-like  
situation. However, other parties, such as the police, could use the recorded data in combination with the type of personally  
identifiable information routinely collected after a traffic accident. Special equipment and access to either the car or the EDR is  
required to be able to interpret the registered data.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Additional recorded data  
In addition to the EDR, the car is equipped with a number of computers designed to continually check and monitor the func-  
tion of the car. They can record data during normal driving conditions, but in particular register faults affecting the car's opera-  
tion and functionality, or upon activation of the car's active driver support function.  
Some of the recorded data is required to enable service and maintenance technicians to diagnose and remedy any faults that  
occurred in the car. The registered information is also needed to enable Volvo to satisfy legal requirements laid out in laws and  
by government authorities. Information registered in the car is stored in its computer until the car is serviced or repaired.  
In addition to the above, the registered information can be used in combined form for research and product development with  
the aim of continuously improving the safety and quality of Volvo cars.  
Volvo will not contribute to the above-described information being disclosed to third parties without the car owner's consent.  
To comply with national legislation and regulations, Volvo may be forced to disclose information of this nature to the police or  
other authorities who may assert a legal right to access such information. Special technical equipment which Volvo and work-  
shops that have entered into agreements with Volvo have access to is required to be able to read and interpret the recorded  
data. Volvo is responsible for ensuring that the information, which is transferred to Volvo during servicing and maintenance, is  
securely stored and managed and that its management complies with relevant legal requirements. For further information, con-  
tact a Volvo dealer.  
TCAM  
Cars equipped with TCAM can share data with Volvo on the car's safety functions as well as other functions in the car. Data are  
collected for product development, quality follow-up and safety work, as well as to improve and monitor the car's quality and  
its safety functions. The purpose of data collection is also to manage Volvo Car Corporation's warranty undertakings.  
1.8. About connected services and fair use policy  
Use of your car's connected services is subject to certain conditions.  
Fair use policy  
Your use of connectivity services which are part of your vehicle is subject to this fair use policy.  
When using these services you agree not to:  
submit content that is unlawful, obscene, libellous, threatening, harassing, hateful, racially or ethnically offensive or  
otherwise inappropriate  
use the services in breach of any applicable law  
use the services for commercial purposes.  
Your access to these services is part of a shared access. Volvo reserves the right to suspend your access to or use of the ser-  
vices if your use involves very high volumes of data, disproportionate to other users. Volvo may also suspend your access for  
technical reasons or to protect other functions of your vehicle.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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1.9. Changing ownership of the car  
The driver of the car must be registered with Volvo in order to use all available functions and services.  
Therefore, in connection with a change of ownership, the current owner needs to be removed to give the new  
owner access.  
The current owner needs to end their ownership by removing the car connection in the Volvo Cars app or by visiting a Volvo  
dealer. The new owner can also get help with registering their ownership by contacting a Volvo dealer or Volvo support.  
Note  
Reset the car  
When the current owner has ended the ownership, an automatic factory reset of the car takes place. This means that pro-  
files, user data and other individual settings are removed.  
No owner?  
If the car doesn't have an owner, you can claim the ownership by connecting your Volvo ID to your profile in profile set-  
tings via the centre display. Make sure that you have two keys in the car as you will need both of them for the setup  
process.  
1.10. Resetting user data  
You can reset the user data and system settings in the centre display.  
You can reset the app settings or network settings to their standard values or do a complete factory reset. If you do a factory re-  
set, you will delete profiles, user data and other customised settings.  
Note  
Owner  
Only the owner can reset the network settings and do a factory reset.  
App connection  
If you do a factory reset in the car, the app will still be connected and may recreate your profile using cloud data. To avoid  
this, you need to remove the car connection in the Volvo Cars app.  
1. Press the car symbol  
in the bottom bar and go to Settings.  
2. Go to System → Reset options.  
3. Select what you want to reset and follow the instructions in the centre display.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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1.11. Recommendations when changing regions  
When relocating or importing your car to a new region, you need to register your car and Volvo ID there. This  
is to make sure that digital services work correctly and that the car follows local laws and regulations.  
To get help registering your car in a new region, contact Volvo support.  
Note  
Available services  
Available services can vary over time and depend on region. This may also have an effect when you're visiting another re-  
gion temporarily.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Related Topics

About the user manual Reading the user manual Driver responsibility Modifications, repairs and accessory installations Finding the vehicle identification number Approval of terms and conditions and data collection Handling of recorded and collected data About connected services and fair use policy

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