2017-2024 Volkswagen Arteon 4 Door Maintenance User Manual
MyCarUserManual.com
USER MANUALS FOR EVERY MAKE & MODEL

Maintenance for Your Volkswagen Arteon 4 Door First Generation (2017-2024)

Maintenance  
Service  
Information regarding the service schedule  
Information regarding maintenance of your vehicle and the type and scope of service work can be found in your service schedule. The service schedule is included  
with your manual Service schedule.  
Vehicle care  
Vehicle care information  
Regular, proper care helps to maintain your vehicle.  
The longer dirt remains on the surfaces of vehicle components, the more difficult it may be to clean and care for them. Long-term exposure can make it impossible  
for dirt to be removed.  
For questions regarding care products or for vehicle components that are not listed, consult a suitably qualified professional. Volkswagen recommends contacting  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Suitably qualified professionals can provide you with suitable accessories. Volkswagen recommends the use of Genuine Volkswagen Accessories, which you  
can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Read and follow the usage instructions on the packaging.  
WARNING  
Improper care and cleaning of vehicle components could impair vehicle safety equipment and cause serious injuries.  
Clean and maintain vehicle components only according to the manufacturer’s instructions.  
Always use approved or recommended cleaning solution.  
Never use cleaning solutions that contain solvents. Solvents can cause permanent damage to the airbag module.  
Protect your hands and arms against components with sharp edges, for example when cleaning the inside of the wheel housings.  
WARNING  
Dirty, foggy, or icy windows reduce visibility and increase the risk of accidents and serious injuries. The vehicle safety equipment could become impaired.  
Only drive when there is clear visibility through all windows.  
Do not use water-repellent window solutions on the windshield. This can cause intense glare under poor visual conditions.  
WARNING  
Care products can be poisonous and dangerous. Unsuitable care products and incorrect application of care products can cause accidents, serious injuries,  
burns, and poisoning.  
Only store care products in their sealed original containers.  
Read and follow the package leaflet.  
Keep children away from all care products.  
Only use care products outside or in well-ventilated areas so that no harmful vapors are inhaled.  
Never use turpentine, engine oil, nail polish remover, or other fluids with vapors that dissipate easily for vehicle care. They are poisonous and highly  
flammable.  
NOTICE  
Cleaning dirt with aggressive and solvent-based products can cause permanent damage to vehicle equipment, even if only exposed to the vehicle component  
for a brief period, for example on seat cushions or decorative parts.  
Do not allow dirt to dry.  
Have stubborn spots removed by a suitably qualified, authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Washing the vehicle  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Vehicle care information.  
Washing your vehicle regularly prevents exposure to contamination, which may damage the paint.  
325  
Matte-finish vehicles require special care due to the particular properties of the paint.  
To ensure that your vehicle is washed correctly and appropriately, note the following information  
⇒
, ⇒  
.
WARNING  
After a car wash, the braking efficiency may be delayed due to damp or icy brake rotors and brake pads in the winter, and this can increase the braking distance.  
Perform careful braking maneuvers to “dry and remove ice” from the brakes. Do not endanger other road users while doing this.  
NOTICE  
Improper car washes can increase the risk of severe vehicle damage.  
Always follow the manufacturer's instructions.  
Do not wash the vehicle in direct sunlight.  
In cold weather, never direct a jet of water at locks, doors, or the trunk lid. Vehicle components could freeze.  
Removing stubborn dirt on matte paint  
Soak insects or bird excrement that have adhered to the surface immediately with water and spray with a special cleaner for matte paint.  
Remove tar splashes on the paint surface with commercially available tar removers. Residue must not be removed by intensive rubbing.  
Remove tree resin and rust particles with special cleaner for matte paint and a cleaning clay bar. Slide the cleaning clay bar over the affected areas without  
pressing down on it.  
Spray grease and fingerprints with matte paint finish spray and rub with a soft microfiber cloth.  
Rinse gasoline residue immediately with plenty of water.  
Automatic car washes  
If your vehicle has matte paint, never select a wash program with wax or drying aids.  
If your vehicle has matte paint, only use textile car washes, never brush car washes.  
For vehicle with decorative and protective decals, never use a wash package with hot wax.  
Choose car washes without brushes.  
Also ensure that the underside of the vehicle is washed regularly and thoroughly to remove any residue.  
Observe the information provided by the car wash operator, particularly with regard to attachments on the vehicle, e.g. spoilers  
The windows are closed and the outside mirrors are folded in.  
The vehicle must be in roll mode.  
⇒
.
The electronic parking brake is switched off.  
Vehicles with steering lock: If the vehicle is mechanically towed in the car wash, the steering must not be locked ⇒ Steering information.  
The windshield wiper ⇒ Window wipers and the rain/light sensor ⇒ Rain/light sensor are switched off.  
Auto Hold is switched off.  
If applicable: the roof antenna has been removed.  
NOTICE  
Car washes which mechanically scan contours may damage the vehicle, e.g. spoiler.  
Pressure washers  
326  
Fig. 199 Warning sign: Do not use pressure washers in the marked area.  
Never use rotating nozzles. Observe the manufacturer's instructions.  
Only use water up to maximum +140 °F (+60 °C).  
Move the water jet evenly with a distance of at least 20 inches (50 cm) between the spray nozzle and all parts of the vehicle.  
Do not direct the water at the same spot for a long period of time.  
If possible, do not direct the water straight at sensitive vehicle components, e.g. rubber seals, side windows, glossy trims, tires, sensors, camera lenses,  
decorative and protective decals.  
Never clean icy or snow-covered door windows with a pressure washer.  
Hand washing  
Individual contaminations on the paint can be removed with a cleaning clay bar.  
1. Clean dust and large dirt deposits from the vehicle with plenty of water.  
2. If your vehicle has matte paint, remove insects, grease spots and fingerprints with a special cleaner for matte paint. Apply the product using a microfiber cloth  
with gentle pressure.  
3. Clean the vehicle with a soft sponge, a washing glove, or a washing brush with light pressure. Start at the roof, and continue to work from the top down. Only  
use a cleansing shampoo on stubborn dirt.  
If your vehicle has matte paint, clean from top to bottom with a neutral cleansing shampoo and a microfiber cloth. Wash the microfiber cloth thoroughly at  
frequent intervals.  
4. Clean the wheels and side members with a clean sponge.  
5. Rinse with plenty of water.  
6. Let the vehicle air dry. Remove water residue with a leather cloth.  
NOTICE  
Washing the vehicle incorrectly can destroy the matte paint finish.  
Never use washing programs with wax treatment.  
Generally, only cleaning agents free of solids and abrasives, such as cleansing shampoos or insect removers, can be used for cleaning purposes.  
Do not use insect sponges, rough kitchen sponges or similar. The surface may be damaged.  
NOTICE  
The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the interior. Water introduced manually into the plenum  
chamber, for example with a pressure washer, can cause considerable vehicle damage.  
Remove leaves or other loose objects with a vacuum or by hand.  
Have the area under the perforated cover cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Only wash the vehicle in facilities specifically designed for that purpose. This will reduce the risk of water contaminated with oil from entering the sewer system.  
Exterior care and cleaning  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Vehicle care information.  
327  
The following overview gives recommendations for cleaning and caring for individual vehicle components.  
Door windows, glass surfaces  
Remove wax residue, for example from care products, with a suitable glass cleaner or the Volkswagen Genuine cleaning cloth.  
Remove snow with a hand brush.  
Remove ice with a plastic scraper. When doing so, scrape in one direction only.  
Defrost the ice with a suitable deicer or Volkswagen Genuine deicer.  
Clean wiper blades or change them if necessary.  
Paint  
Always treat surfaces with extreme care to prevent paint damage.  
Treat light contaminants, for example deposits, insects, and cosmetics, immediately with a clean soft towel and a mild soap solution of maximum  
two tablespoons of neutral soap in a liter of water, or with a cleaning clay bar.  
Clean spilled fuel or operating materials immediately.  
Dampen rust spots with soap solution. Then remove with a cleaning clay bar.  
Have corrosion removed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
In the event of paint damage, consult suitably qualified professionals and have the paint damage repaired. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
A preservation treatment protects the vehicle paint. When water no longer clearly beads up and drips off clean vehicle paint, the vehicle should be retreated with a  
wax protectant if not earlier.  
For matte paint, use a soft sponge to apply a special wax for matte paint to the cleaned vehicle. Remove excess wax with a microfiber cloth.  
Even if a wax protectant is applied regularly in an automatic car wash, Volkswagen recommends protecting the vehicle paint at least twice a year with a  
suitable hard wax or Volkswagen Genuine hard wax.  
Polishing is only needed if the appearance of the vehicle paint is poor and a shiny finish can no longer be achieved using protectants.  
Never polish matte-finish surfaces. The surface will be permanently damaged by the paint shining.  
Plenum chamber, engine compartment  
Fig. 200 Between the engine compartment and windshield: plenum chamber (general example).  
Remove leaves or other loose objects with a vacuum or by hand fig. 200 , ⇒  
.
Always have the engine compartment cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualified in this respect ⇒  
.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Water introduced manually into the plenum chamber, for example with a pressure washer, can cause considerable vehicle damage.  
328  
NOTICE  
The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the interior.  
Have the area under the perforated cover regularly cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualified in  
this respect. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Sensors, camera lenses  
Fig. 201 In the rear of the vehicle: Rear View Camera system in the Volkswagen emblem (general example).  
Clean the area in front of the sensors or the camera with a soft cloth and solvent-free cleaning solution.  
Clean sensitive surfaces of the rain/light sensor and the camera window on the windshield as you would windows and glass surfaces (depending on the  
equipment).  
Remove snow with a hand brush.  
Never use warm or hot water.  
Defrost the ice with a suitable deicer or Volkswagen Genuine deicer.  
Cleaning the Rear View Camera system  
1. Switch the ignition on.  
2. Engage the R selector lever position.  
3. Set the electronic parking brake.  
4. Clean the camera lens.  
Decorative and protective decals  
Remove contaminants as described for paint. For matte decorative decals, use a suitable plastic cleaner or a Volkswagen Genuine plastic cleaner.  
Treat the vehicle every three months with liquid hard wax. The vehicle must be free of dirt and dust before treating. Apply using only clean, soft microfiber  
cloths. Do not use hot wax, even in a car wash.  
Hard contaminants: remove gently with ethyl alcohol and then wash with warm water.  
The durability and coloring on decorative and protective decals can be affected by environment conditions, such as sunlight, moisture, air pollution, stone chips,  
etc. Decorative decals may show signs of wear and aging after approximately one to three years, and protective decals after approximately two to three years.  
In very hot climates, the decorative decals may fade slightly within one year and the protective decals within two years.  
Trims made out of chrome-plated plastic, aluminum or stainless steel  
Clean surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.  
Chrome-plated trims can be protected with a suitable hard wax or Volkswagen Genuine hard wax.  
Headlights, taillights  
Use a soft sponge saturated with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water to remove dirt. Do not use cleaning  
solutions containing alcohol and/or solvents.  
Remove stubborn dirt with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.  
329  
Wheels  
Remove contaminants and road salt with plenty of water.  
Clean dirty alloy wheels with a suitable rim cleaner or with Volkswagen Genuine rim cleaner. Volkswagen recommends applying a suitable hard wax or  
Volkswagen Genuine hard wax to the rims every three months.  
Repair a damaged protective paint layer immediately with a paint pen. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Remove brake dust with a suitable rim cleaner or Volkswagen Genuine rim cleaner.  
Door lock cylinder  
1. Defrost the door lock cylinder with a suitable door lock deicer or Volkswagen Genuine deicer.  
Do not use any door lock deicers with degreasing substances.  
WARNING  
The engine compartment is a dangerous area in any vehicle. There is a risk of injury, scalding, accidents, and burns when performing any work in the engine  
compartment.  
Always note the necessary handling guidelines and the safety precautions every time before working in the engine compartment → page , Safety  
precautions for working in the engine compartment.  
Have all the work performed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
NOTICE  
Incorrect cleaning and care can cause vehicle damage.  
Always follow the manufacturer's instructions.  
Never use cleaning objects that are too hard or abrasive.  
Interior care and cleaning  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Vehicle care information.  
The following overview gives recommendations for cleaning and caring for individual vehicle components.  
NOTICE  
Incorrect cleaning and care can cause vehicle damage.  
Never use steam cleaners, brushes, hard sponges, etc.  
Have tough spots removed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Door windows  
Clean the door window with a glass cleaner.  
Wipe the door windows dry with a clean chamois or a lint-free cloth.  
Textiles, microfiber, leatherette  
Regularly remove dirt particles that adhere to the surface with a vacuum cleaner so that the material is not permanently damaged by scrubbing.  
Remove contaminants with a suitable interior cleaner or Volkswagen Genuine interior cleaner.  
For grease-based contaminants such as oil, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. Blot away the dissolved grease or dye with  
an absorbent towel. If necessary, treat afterwards with water.  
For contaminants, for example from pens or nail polish, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. If necessary, treat afterward wit  
a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.  
Never use leather cleaners, solvents, floor polish, shoe polish, paint remover, or other similar substances.  
Never use pressure washers, steam cleaners or cooling sprays.  
Natural leather  
Remove fresh dirt with a cotton cloth and a mild soap solution of maximum two tablespoons of neutral soap in a liter of water. Do not let any fluids seep into the  
cracks.  
For contaminants, for example from pens or nail polish, use a suitable leather cleaner or Volkswagen Genuine leather cleaner.  
Treat dried spots with a suitable leather cleaner or with Volkswagen Genuine leather cleaner.  
330  
Remove any fresh spots of grease such as oil with an absorbent cloth.  
Apply leather care to seats regularly and each time you clean. If leaving the vehicle parked for long periods of time, you should cover the leather to protect it  
from direct sunlight.  
Never treat leather with solvents, floor polish, shoe polish, paint remover, or other similar substances.  
Plastic parts  
Clean with a soft, damp cloth.  
If a mild soap solution of maximum two tablespoons of neutral soap in a liter of water cannot remove stubborn stains, use a solvent-free plastic cleaner or  
Volkswagen Genuine plastic cleaner, if necessary.  
Trims, decorative trims made out of chrome, aluminum or stainless steel  
Clean using a clean, soft towel and mild soap solution of maximum two tablespoons of neutral soap in a liter of water, in a dust-free area.  
Treat anodized surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.  
Controls  
1. Use a soft brush to remove large dirt deposits as well as any dirt that is difficult to reach.  
2. Use a clean, soft cloth and a fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water. Fluids must not enter into the controls.  
Displays and screens  
Do not clean the instrument cluster display and the Infotainment system screen when they are dry.  
1. Turn off the Infotainment system temporarily to clean it.  
2. Use a suitable cleaning cloth or Volkswagen Genuine cleaning cloth with some water, suitable glass cleaner, or an LCD cleaner.  
Rubber seals  
Clean with a soft, lint-free cloth and plenty of water.  
Treat regularly with a suitable rubber care product or Volkswagen Genuine rubber care product.  
Safety belts  
1. Unreel the safety belt completely and leave the belt unreeled.  
2. Remove large spots of dirt with a soft brush.  
3. Clean the safety belt with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.  
4. Let the belt webbing dry completely, then allow the belt to retract.  
WARNING  
Improper cleaning can cause damage to the safety belts, anchors, and the automatic safety belt retractors.  
Never attempt to modify or remove the safety belts to clean them.  
Never use chemical products to clean the safety belts and their components.  
Do no use any corrosive fluids, solvents, or sharp objects.  
Do not allow fluids and objects to enter the safety belt buckle.  
Let the safety belt dry after cleaning before allowing it to retract completely.  
Wood trims  
Clean with a soft cloth and fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water.  
Cleaning the seat covers  
If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. Airbag system components and connectors may  
be installed in the seat covers. Damage, incorrect cleaning and handling, or moisture can also cause an airbag system malfunction as well as damage to the vehicl  
electrical system ⇒  
.
Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat heating, which can be damaged by incorrect  
cleaning or handling. This can also result in damage to other areas of the vehicle electrical system.  
Never use pressure washers, steam cleaners or cooling sprays.  
Never soak seat covers.  
Never switch on seat heating to dry the seats.  
Do not use detergent pastes or mild detergent solutions.  
331  
If there is uncertainty, contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
WARNING  
Improper care and cleaning of vehicle components could impair vehicle safety equipment and cause serious injuries.  
Clean and maintain vehicle components only according to the manufacturer’s instructions.  
Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the vehicle interior. These signs of use are unavoidable  
and also indicate the unavoidable deterioration caused by normal usage. Please follow the corresponding care instructions.  
Accessories, replacement parts, repairs, and modifications  
Accessories and replacement parts  
Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine Volkswagen Accessories, replacement parts, or  
operating equipment, for example if you would like to retrofit the vehicle with Genuine Volkswagen Accessories or if parts need to be replaced. The authorized  
Volkswagen dealer or authorized Volkswagen Service Facility is aware of legal regulations and factory recommendations for Genuine Volkswagen Accessories,  
replacement parts, and operating equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility. Volkswagen has verified their reliability, safety, and suitability. A suitably qualified authorized Volkswagen dealer or  
authorized Volkswagen Service Facility also specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability, safety, and suitability for the vehicle, despite  
ongoing market observation. Therefore, Volkswagen can also not be responsible in individual cases if approval is given by an officially-recognized technical  
inspection and control authority or clearance is given by a government agency.  
You must consult a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility to replace rim/tire combinations. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Retrofitted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European Union) and be approved by  
Volkswagen for the vehicle. Such devices could include a cruise control system or an electronically-controlled damping system.  
Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's Declaration of Compliance for the European  
Union). Such devices could include refrigerators, computers, or ventilators.  
WARNING  
Unsuitable accessory parts and replacement parts may cause vehicle damage, malfunctions, accidents and severe injuries.  
Volkswagen recommends the use of Volkswagen Genuine Parts® or Genuine Volkswagen Accessories, which you can acquire from an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.  
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.  
WARNING  
Items in the deployment zone of the airbag may cause serious or fatal injuries if the airbags deploy.  
Never attach or position objects in the airbag deployment zone.  
NOTICE  
Unsuitable accessories and replacement parts may cause vehicle damage and malfunctions.  
Retrofitting an engine preheating system may damage certain engines.  
Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about the intended engines for retrofitting an engine preheating  
system. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Repairs and technical modifications  
Volkswagen guidelines must be followed when performing repairs and technical modifications ⇒  
.
Interference with electronic components and their software can cause malfunctions. Because of the way electronic components are interconnected, such  
malfunctions can also impair systems that are not directly involved. This means that you risk both a substantial reduction in the operational safety of your vehicle  
and increased wear of vehicle components.  
332  
An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage resulting from repairs and technical  
modifications that were performed incorrectly.  
An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting from repairs and technical modifications that  
were performed incorrectly. Such damages are also not covered by the Volkswagen warranty.  
Have all repairs and technical modifications performed by suitably qualified professionals. Volkswagen recommends contacting your authorized Volkswagen dealer  
or authorized Volkswagen Service Facility for Volkswagen Genuine Parts®.  
Volkswagen repair information  
Volkswagen service information and official Volkswagen repair information can be purchased.  
Customers in Europe, Asia, Australia, Africa, Central and South America:  
Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility. Or register with the erWin (electronic repair and service information) web portal:  
 
Customers in North America and Canada:  
If you wish to order the printed service information, please contact:  
Volkswagen Technical Literature Ordering Centerliterature.vw.com  
You can also register for the erWin web portal:  
 
Diagnostic connection (on-board diagnosis)  
In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that have occurred and deviations from  
specified values from the control module ⇒  
.
The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or next to the hood release lever behind a  
cover.  
Only have the event memory read out and reset by suitably qualified professionals. Additional information about the saved data can be obtained from suitably  
qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
After a malfunction is fixed, the information about it will be deleted from the event memory. Other memory content is overwritten continuously.  
Vehicles with special modifications and mountings  
The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are met for the attachments and mountings,  
especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG about market introduction restrictions and the use of certain hazardous  
materials and compounds.  
The installation instructions for any retrofitted equipment should be saved by the vehicle owner and provided to the removal facility if the vehicle is scrapped. This  
ensures that even vehicles with retrofitted equipment will be disposed of in a way that will not harm the environment.  
Windshield repairs  
To perform functions, some equipment requires an electric or electronic component that is secured to the inside of the windshield near the interior rearview mirror,  
for example. If the windshield is damaged within the area covered by the electrical or electronic component's visual field, for example with a stone chip, then the  
windshield must be replaced. Stone chip repairs can cause malfunctions in the equipment.  
After a windshield is replaced, the camera and sensors must be adjusted and calibrated by suitably qualified professionals. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Impairment or damage to sensors and cameras  
The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the vehicle (such as “lowering”), installation of after-  
market equipment, or changes to the trim panels. This can also be caused by collisions when parking and by minor damage, such as a stone hitting the windshield.  
The area in front of and around the sensors and cameras must not be covered by stickers, auxiliary headlights, decorative license plate frames, or similar objects.  
Note the position of sensors and cameras on your vehicle in the vehicle overviews.  
NOTICE  
Additionally affixed foils and paint on and above the sensors can impair the function of the sensors.  
If there is damage in the area of the sensors in the bumper, have the component replaced by a suitably qualified professional. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
If ignored, important vehicle functions of driver assistance systems could be impaired and vehicle damage could result.  
Have repairs or structural changes performed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Additional information:  
333  
Painting near the sensors can impair the function of the system that uses those sensors.  
The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original  
Volkswagen emblem or an emblem approved by Volkswagen.  
Engine/motor protection  
Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over curbs, entering driveways, or on  
unpaved roads.  
Have the retrofitting work performed by suitable qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
Engine/motor protection may not be available in all countries.  
WARNING  
Repairs and modifications to the vehicle that are performed incorrectly can impair the effectiveness of the driver assistance systems and deploying airbags.  
This can cause malfunctions, accidents and fatal injuries.  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
WARNING  
Repairs and modifications to the vehicle that are performed incorrectly may cause vehicle damage, accidents and severe injuries.  
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen has verified their reliability, safety, and suitability.  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service  
Facilities have the required tools, diagnostic devices, repair information, and qualified personnel. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.  
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.  
WARNING  
Incorrect use of the diagnostic connection can cause malfunctions, which can then result in collisions and serious injuries.  
Never read out the event memory yourself using the diagnostic connection.  
Never load data yourself using the diagnostic connection in the vehicle.  
Only have the event memory read out with the diagnostic connection by suitably qualified professionals. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Airbag system repairs and situations that can affect the system function  
Volkswagen guidelines must be followed when performing repairs and technical modifications ⇒  
.
Only have modifications and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system  
components and sensors may be located on these vehicle components.  
Airbag system components can be damaged during all procedures on the airbag system and when removing and installing system components while performing  
other repair procedures. This may prevent the airbags from deploying or cause them to deploy incorrectly in the event of an accident.  
The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components do not cause injuries and environmental  
pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
A modification to the vehicle suspension can impair the functionality of the airbag system during a collision. For example, using a rim/tire combination that is not  
approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness including the springs, suspensions struts, shock absorbers, etc., can change  
the force that is measured by the airbag sensors and transmitted to the electronic control module. For example, some changes to the suspension can increase the  
force measured by the systems and trigger the airbag system in accidents where the airbags would normally not be deployed if the modifications had not been  
made. Other modifications can reduce the force measured by the sensors and prevent the airbag from deploying when it should have deployed.  
WARNING  
Repairs and modifications that were done incorrectly can cause damage and malfunctions to the vehicle as well as impair the effectiveness of the airbag  
system. This can cause accidents and serious or fatal injuries.  
334  
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
The airbag module cannot be repaired; it must be replaced.  
Never install airbag components removed from old vehicles or from recycling.  
WARNING  
A modification to the vehicle suspension including using a rim/tire combination that is not permitted can change the functionality of the airbag and increase the  
risk of severe or fatal injuries in an accident.  
Never install suspension components that do not have the same properties as the original parts installed in the vehicle.  
Never use rim/tire combinations that are not approved by Volkswagen.  
Mobile phone usage in the vehicle  
Electromagnetic waves  
When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic waves will not be deflected outward in an optimum  
way. Increased waves in the vehicle interior can occur, especially when reception is poor, for example in rural areas. This could be a potential health risk ⇒  
.
Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to the exterior antenna. This will improve the  
connection quality and increase the range.  
Using a phone  
In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example using a Bluetooth ® connection. Before using the  
phone, secure it in a suitable holder ⇒  
or store it in a storage compartment, such as in the center console, to prevent it from sliding around.  
Radio  
If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation of radio devices is subject to approval.  
Contact qualified professionals for more information about installing radio equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
WARNING  
Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden driving or braking maneuvers or in the event of a  
collision and cause injuries.  
Secure or store the mobile phone and accessories safely outside the deployment range of the airbags.  
WARNING  
Using a mobile device or radio equipment inside the vehicle without a connection to an exterior antenna may create electromagnetic energy that exceeds  
permissible limits. This may be dangerous to your health and that of your passengers. This also applies if the exterior antenna is not installed correctly.  
Maintain a distance of at least 8 inches (20 cm) between the device antennae and any active medical implants, such as pacemakers.  
Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping a phone  
in a shirt pocket.  
Switch off the mobile device immediately if you suspect there is interference with an active medical implant or other medical device.  
335  

Related Topics

Service Vehicle care Interior care and cleaning Accessories, replacement parts, repairs, and modifications Mobile phone usage in the vehicle

Popular Owner Manuals

Audi
Audi
BMW
BMW
Citroen
Citroen
Ford
Ford
Honda
Honda
Peugeot
Peugeot