Volkswagen repair information
Volkswagen service information and official Volkswagen repair information can be purchased.
Customers in Europe, Asia, Australia, Africa, Central and South America:
Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Or register with the erWin (electronic repair and service information) web portal:
Customers in North America and Canada:
If you wish to order the printed service information, please contact:
Volkswagen Technical Literature Ordering Centerliterature.vw.com
You can also register for the erWin web portal:
Diagnostic connection (on-board diagnosis)
In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that have occurred and deviations from
specified values from the control module ⇒
.
The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or next to the hood release lever behind a
cover.
Only have the event memory read out and reset by suitably qualified professionals. Additional information about the saved data can be obtained from suitably
qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
After a malfunction is fixed, the information about it will be deleted from the event memory. Other memory content is overwritten continuously.
Vehicles with special modifications and mountings
The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are met for the attachments and mountings,
especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG about market introduction restrictions and the use of certain hazardous
materials and compounds.
The installation instructions for any retrofitted equipment should be saved by the vehicle owner and provided to the removal facility if the vehicle is scrapped. This
ensures that even vehicles with retrofitted equipment will be disposed of in a way that will not harm the environment.
Windshield repairs
To perform functions, some equipment requires an electric or electronic component that is secured to the inside of the windshield near the interior rearview mirror,
for example. If the windshield is damaged within the area covered by the electrical or electronic component's visual field, for example with a stone chip, then the
windshield must be replaced. Stone chip repairs can cause malfunctions in the equipment.
After a windshield is replaced, the camera and sensors must be adjusted and calibrated by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Impairment or damage to sensors and cameras
The sensors or cameras could shift or become damaged as a result of incorrect repairs, structural changes to the vehicle (such as “lowering”), installation of after-
market equipment, or changes to the trim panels. This can also be caused by collisions when parking and by minor damage, such as a stone hitting the windshield.
The area in front of and around the sensors and cameras must not be covered by stickers, auxiliary headlights, decorative license plate frames, or similar objects.
Note the position of sensors and cameras on your vehicle in the vehicle overviews.
NOTICE
Additionally affixed foils and paint on and above the sensors can impair the function of the sensors.
If there is damage in the area of the sensors in the bumper, have the component replaced by a suitably qualified professional. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If ignored, important vehicle functions of driver assistance systems could be impaired and vehicle damage could result.
Have repairs or structural changes performed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Additional information:
Painting near the sensors can impair the function of the system that uses those sensors.
The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original
Volkswagen emblem or an emblem approved by Volkswagen.
Engine/motor protection
Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over curbs, entering driveways, or on
unpaved roads.
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