Do it yourself for Your Volkswagen Atlas SUV Second Generation (2024-2025)

Do it yourself  
Vehicle tool kit  
Introduction  
When securing the vehicle in the event of a vehicle breakdown, follow the legal regulations applicable in the respective  
country.  
WARNING  
A loose tire mobility set, spare wheel, compact spare wheel or loose vehicle tool kit can be thrown through the vehicle  
interior during sudden driving or braking maneuvers or in the event of an accident. This could result in serious or fatal  
injuries.  
Always make sure the vehicle tool kit, tire mobility set, and spare wheel or compact spare wheel are secured in the  
luggage compartment.  
WARNING  
Working with an unsuitable or damaged vehicle tool kit may result in accidents. This could result in serious or fatal injuries.  
Never work with an unsuitable or damaged vehicle tool kit.  
Seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility if there is no  
suitable vehicle tool kit available.  
Placement  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
There are a number of different storage locations for the tool box in the vehicle, such as under the luggage compartment floor  
or in a side storage compartment of the luggage compartment.  
Depending on the equipment variant, the vehicle may contain a loose box with the vehicle tool kit in the luggage compartment  
This supplied vehicle tool kit is intended for a possible winter tire change and doesn't have to be permanently stored in the  
vehicle → page , Stowing luggage and cargo.  
Vehicle tool kit components  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
The scope of the tool box depends on the country and equipment. The following information describes the full scope of items  
that may be included.  
375  
Fig. 146 Vehicle tool kit components (general example).  
Towing eye that can be screwed in.  
Adapter for the anti-theft wheel bolt. Volkswagen recommends always keeping the adapter for the wheel bolts in the  
vehicle with the vehicle tool kit. The code number for the wheel bolt lock is stamped on the front of the adapter. A  
replacement adapter can be ordered based on this number if the adapter is lost. Note the wheel bolt lock code number  
and keep it separate from the vehicle.  
Extraction hook for removing the center wheel covers, wheel hub covers, or wheel bolt covers.  
Additional vehicle tool kit  
Depending on the vehicle equipment, the additional vehicle tool kit may include a jack. The additional vehicle tool kit with jack  
does not always have to be carried in the vehicle.  
376  
Fig. 147 Additional vehicle tool kit components (general example).  
Crank.  
Lug wrench for loosening and tightening wheel bolts.  
Vehicle jack.  
If used, crank the vehicle jack back down so that it can be securely stowed in the vehicle.  
Jack maintenance  
If a jack is included in the scope of the vehicle tool kit, the jack is generally not subject to any maintenance cycles.  
1. If necessary, apply universal lubricant to the jack.  
Tire Pressure Gage  
In some countries, there may also be a tire pressure gauge in the vehicle.  
377  
Fig. 148 Additional vehicle tool kit component (general example).  
Tire pressure tester (depending on the country).  
Windshield wipers  
Putting the windshield wipers in the service position  
In the service position, the wiper arms can be lifted off of the windshield.  
Fig. 149 Windshield wipers in service position (general example).  
Activate the service position using the windshield wiper lever  
1. Close the hood, driver and front passenger door.  
2. Switch the ignition on and off again.  
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3. Operate one-tap wiping ⇒ Operating the windshield wiper lever.  
Activate the service position using the exit menu  
The service position of the wiper blades can also be activated in the exit menu for a limited period of time. To do this, the  
ignition must be switched off.  
Lifting the windshield wiper arms  
1. Move the windshield wiper arms into the service position before lifting ⇒  
.
2. Only hold and lift wiper arms in the area where they attach to the wiper blade.  
Placing the windshield wiper arms back  
1. Before driving, carefully place the wiper arms back against the windshield, holding them only in the area where they attac  
to the wiper blade.  
2. To return the wiper arms to the home position, operate “one-tap wiping” when the ignition is switched on ⇒ Operating the  
windshield wiper lever.  
The wiper arms move back to the original position.  
NOTICE  
Failing to take care when working on the wiper arms can damage the hood, windshield, or wiper arms.  
Lift the wiper arms with care, and only in the service position.  
Never open the hood when the wiper arms are raised up.  
Always place the wiper arms carefully against the windshield before driving.  
Cleaning and changing wiper blades  
Wiper blades with a graphite coating are installed at the factory. The graphite coating allows the wiper blade to glide easily ove  
the window. A damaged graphite coating creates an increased noise level when wiping the window.  
Check the condition of the wiper blades regularly.  
If wiper blades are rubbing, replace them if they are damaged or clean them if they are dirty  
⇒
.
Damaged wiper blades should be replaced immediately. Wiper blades can be obtained from suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Cleaning the wiper blades  
1. Put the wiper arms into the service position ⇒ Putting the windshield wipers in the service position .  
2. Lift the wiper arms and only hold in the area where they attach to the wiper blade.  
3. Clean the wiper blades carefully with a damp sponge ⇒  
.
4. Place the wiper arms carefully on the windshield.  
Changing the windshield wiper blades  
379  
Fig. 150 Changing the windshield wiper blades.  
Wiper blade release button.  
1. Move the windshield wiper arms into the service position before lifting ⇒ Putting the windshield wipers in the service  
position.  
2. Lift the wiper arms and only hold in the area where they attach to the wiper blade.  
3. Press and hold the release button fig. 150  
.
4. Tilt the wiper blade toward the wiper arm fig. 150  
while removing it in the direction of the arrow  
. You may need t  
use more force to do this.  
5. Slide a new wiper blade with the same length and design onto the wiper arm in the opposite direction to the arrow until it  
engages fig. 150 . For this to work, the wiper blade has to be folded out fig. 150  
.
6. Place the wiper arms carefully on the windshield.  
Changing the rear window wiper blade  
Fig. 151 Changing the rear window wiper blade.  
Wiper blade release button.  
380  
1. To lift a windshield wiper arm, hold it only in the area where it attaches to the wiper blade.  
2. Lift the wiper arm and fold it out.  
3. Press and hold the release button fig. 151  
.
4. Tilt the wiper blade toward the wiper arm fig. 151  
while removing it in the direction of the arrow  
. You may need t  
use more force to do this.  
5. Slide a new wiper blade with the same length and design onto the wiper arm in the opposite direction to the arrow until it  
engages fig. 151 . For this to work, the wiper blade has to be folded out fig. 151  
.
6. Place the wiper arm carefully on the rear window.  
WARNING  
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and serious injuries.  
Always clean dirty wiper blades.  
Always replace wiper blades if they are damaged or worn and are no longer cleaning the window glass sufficiently.  
NOTICE  
Cleaning wiper blades or door windows with unsuitable cleaning agents may cause damage.  
Do not clean the wiper blades and windshield and windows with fuel, nail polish remover, paint thinner, or other  
similar fluids.  
Do not clean the wiper blades with rough sponges or other sharp objects.  
If there is wax residue on the windshield and rear window from car wash systems and other products, this can cause the  
windshield wipers to rub. Remove any wax residue with a special cleaner or cleaning towels.  
Exterior lighting  
Exterior lighting using LED technology  
The exterior lighting uses LED technology. It is not possible to change LEDs by yourself. The malfunction of individual LEDs  
may be an indication that more will malfunction. If this is the case, have the lights checked and replaced if necessary by an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Driving with exterior lighting that is inoperative may be against the law.  
WARNING  
If the vehicle lighting is not used appropriately for the weather conditions, the road will not be illuminated sufficiently. The  
vehicle will not be visible to other road users or will be difficult to see. This can cause accidents and serious or fatal  
injuries.  
Regularly check the lighting equipment of the vehicle.  
Have the vehicle lighting system repaired immediately, when necessary.  
Replacing fuses  
381  
Introduction  
Due to the constant development of the vehicle, equipment-dependent fuse allocations, and the combined protection of  
multiple electrical equipment items using one fuse, a complete overview of the fuse layout is not available at the time of print.  
Detailed information about fuse allocations can be obtained from suitably qualified professionals. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Generally, multiple electrical equipment items can be protected together through by fuse. On the other hand, some equipment  
items may use multiple fuses.  
Only replace fuses if the cause for the malfunction has been fixed.  
1. If a new fuse blows again after a short time, have the electrical system checked by suitably qualified professionals.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
The high voltage in the electrical system may cause electric shocks and severe burns. Contact with electric wires in the  
ignition system may result in serious or fatal injuries.  
Never touch the electrical wires in the ignition system.  
WARNING  
Using unsuitable fuses, repairing fuses or bridging a circuit without fuses can lead to serious damage or a fire in the  
vehicle. This could result in serious or fatal injuries.  
Replace fuses only with fuses of same rating and size. Make sure that the color and label are identical to the faulty  
fuse.  
Never repair fuses.  
Never use metal strips, paper clips or similar objects as substitutes for fuses.  
NOTICE  
Changing a fuse when the ignition is switched on, the engine is running, the light is switched on, or other electrical  
equipment is switched on could cause damage to the electrical system.  
Switch off the engine and turn off the light and other electrical equipment.  
Make sure that the engine cannot be started while a fuse is being replaced.  
NOTICE  
If a fuse is replaced by another fuse with a higher amp rating, this could also damage the vehicle's electrical system in  
another location.  
Never replace a fuse with a fuse that has a higher current rating.  
NOTICE  
Dirt and moisture in the fuse boxes can damage the electrical system.  
Protect open fuse boxes from dirt and moisture.  
382  
Avoid short circuits in the electrical system.  
Check that the fuse box covers are tightly sealed again and are not damaged.  
There are other fuses in the vehicle. These should only be replaced by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility qualified in this respect. Volkswagen recommends contacting an authorized Volkswagen dealer  
or authorized Volkswagen Service Facility.  
Fuses in the hood space  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Opening the fuse box in the hood space  
Fig. 152 In the hood space: fuse box (general example).  
Fuse box cover.  
The plastic pliers for removing fuses can be found on the inside of the fuse box cover or on the fuse panel.  
Removing the cover  
1. Open the hood.  
2. Press the catches in the direction of the arrow to unlock the fuse box cover fig. 152  
.
3. Remove the cover upward.  
Fitting the cover  
1. Place the cover onto the fuse box.  
2. Push the cover downwards until it audibly clicks into place on both sides.  
Overview of Fuses in the Hood Space  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
383  
The overview shows the fuse positions of the electrical equipment relevant to the driver. The first column of the overview  
contains the fuse location; the other columns indicate the rated current, the fuse version, and the protected electrical  
equipment.  
Depending on the country and equipment of the vehicle, there may be deviations from the fuse numbers and slots listed in the  
overview. If necessary, ask for the exact fuse assignment from suitably qualified professionals. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Fuse assignment  
Fig. 153 In the hood space: Fuse locations.  
Fuse location fig. 153:  
F6  
7.5 Amp, ATO®, brake light sensor.  
15 Amp, ATO®, horn.  
F15  
384  
30 Amp, ATO®, windshield wipers.  
F19  
Fuses in the instrument panel  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Open and close the fuse box in the instrument panel  
Fig. 154 On the driver side in the instrument panel: fuse box cover.  
Removing the cover  
1. Reach behind the cover and pull it off in the direction of the arrow fig. 154.  
Fitting the cover  
1. Press the storage compartment into the mounts in the instrument panel until you hear the catch engage on both sides.  
2. Close the storage compartment.  
Overview of the Fuses in the Instrument Panel  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
The overview shows the fuse positions of the electrical equipment relevant to the driver. The first column of the overview  
contains the fuse location; the other columns indicate the rated current, the fuse version, and the protected electrical  
equipment.  
Depending on the country and equipment of the vehicle, there may be deviations from the fuse numbers and slots listed in the  
overview. If necessary, ask for the exact fuse assignment from suitably qualified professionals. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Fuse assignment  
385  
Fig. 155 Fuse assignment in the instrument panel.  
Fuse locations fig. 155:  
F4  
7.5 Amp, MINI®, anti-theft alarm system.  
F6  
10 Amp, ATO®, automatic transmission selector mechanism.  
10 Amp, MINI®, climate control bar, rear window defroster relay.  
7.5 Amp, MINI®, dipped beam light switch, rain/light sensor, electronic parking brake.  
7.5 Amp, MINI®, Display, Infotainment system control panel.  
40 Amp, ATO®, exterior lighting on the left side.  
F7  
F8  
F10  
F11  
F12  
20 Amp, ATO®, Infotainment system.  
386  
40 Amp, ATO®, blower regulator.  
7.5 Amp, MINI®, telephone.  
F14  
F16  
F23  
F24  
F26  
F27  
F40  
20 Amp, JCASE®, power sunroof.  
40 Amp, ATO®, exterior lighting on the right side.  
30 Amp, ATO®, seat heating.  
30 Amp, ATO®, interior lighting.  
20 Amp, ATO®, cigarette lighter, sockets. Note the installation position, factory-standard fuse location as shown  
in the illustration.  
F42  
F47  
F51  
F53  
40 Amp, ATO®, central locking system.  
15 Amp, ATO®, rear window wiper.  
25 Amp, ATO®, rear seat heating.  
30 Amp, ATO®, rear window defroster.  
Fuse locations in vehicles with a factory-installed trailer hitch:  
F22  
F28  
F38  
F44  
15 Amp, ATO®, trailer charging cable.  
25 Amp, ATO®, left trailer control module.  
25 Amp, ATO®, right trailer control module.  
15 Amp, ATO®, trailer control module.  
Power windows and seats can be protected by circuit breakers or control modules, which switch back on automatically  
several seconds after correcting the overload, for example when door windows are frozen shut.  
Replacing blown fuses  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Preparations  
1. Switch off the ignition, lights and all electrical equipment.  
Detecting blown fuses  
387  
Fig. 156 Blown fuse (general example).  
A blown flat connector fuse (ATO ®, MINI®) has metal strips that have burned through, which you can see through the  
transparent housing from above and from the side fig. 156  
.
A blown block fuse (JCASE ®) is recognizable by the melted metal strip seen through the transparent housing from above  
fig. 156  
.
Fuse versions  
Standard flat connector fuse (ATO ®).  
Small flat connector fuse (MINI®).  
Block fuse (JCASE®).  
Fuse color codes  
Fuses (ATO® - MINI®).  
Color  
Black  
Violet  
Current rating  
1 A  
3 A  
Light brown 5 A  
Brown  
Red  
7.5 A  
10 A  
15 A  
Blue  
Yellow 20 A  
White or transparent 25 A  
Green  
30 A  
388  
40 A  
50 A  
Orange  
Red  
Fuses (JCASE®)  
Yellow 20 A  
Green  
30 A  
Orange 40 A  
Red  
50 A  
60 A  
Blue  
Replacing fuses  
Fig. 157 Plastic pliers for removing or inserting a fuse (general example).  
1. If present, remove the plastic pliers from either the fuse box or the cover of the relevant fuse box fig. 157.  
2. Depending on the design of the fuse, slide the appropriately sized clamp on the plastic pliers onto the fuse from above or  
from the side.  
3. Remove the fuse.  
4. If a fuse is blown, replace with a fuse with the same rating (same color and same label) and the same size  
5. After inserting the new fuse, place the plastic pliers back in the cover, if necessary.  
6. Reinstall the cover or close the fuse box cover.  
⇒
.
NOTICE  
If a fuse is replaced by a fuse with a higher current rating, this could damage the electrical system in another location.  
Never replace a fuse with a fuse that has a higher current rating.  
389  
Jump-starting  
Introduction  
For technical reasons the vehicle must not be tow-started ⇒  
. If the engine cannot start because the 12 V vehicle battery i  
dead, the 12 V vehicle battery on another vehicle can be used to start your vehicle.  
For vehicles with a 12 V vehicle battery in the vehicle interior or luggage compartment, the jumper cables may only be  
connected to the jump-start points in the hood space.  
WARNING  
Using jumper cables incorrectly and performing a jump-start incorrectly could cause the 12 V vehicle battery to explode.  
Serious injuries may result.  
Always read and heed the warnings and safety precautions before working on the 12 V vehicle battery ⇒  
Introduction.  
Never confuse the positive battery terminal with the negative battery terminal.  
Never jump-start a vehicle with a frozen or thawed 12 V vehicle battery.  
WARNING  
During a jump-start, a highly explosive gas mixture builds up at the 12 V vehicle battery. Sparks produced during a jump-  
start could ignite the flammable gas. Serious injuries may result.  
Always keep fires, sparks, open flames, and lit cigarettes far away from the 12 V vehicle battery.  
Avoid discharging static electricity near the 12 V vehicle battery.  
NOTICE  
Tow-starting can cause severe damage to the vehicle.  
Jump-start the vehicle to start the engine.  
Preparing to jump-start  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
If the engine cannot be started because the 12 V vehicle battery is drained, another vehicle can jump-start it.  
NOTICE  
A drained 12 V vehicle battery can freeze at temperatures around approx. 0 °C (approx. +32 °F), suffer damage and fail.  
Always replace a frozen or thawed 12 V vehicle battery.  
Preparations  
Observe the following for jump-starting:  
Wear suitable eye protection and safety gloves ⇒  
.
Pay attention to the operating instructions provided by the manufacturer of the jump-start cables.  
390  
Open the hood.  
Always use a jumper cable with fully insulated terminal clamps and without any insulation defects for jump-starting ⇒  
Ensure that there is sufficient distance between the vehicle providing the jump-start and the vehicle receiving the jump-  
start. If metallic parts of the vehicles come into contact with each other, even just connecting the positive battery terminal  
is enough to cause current to flow ⇒  
.
Make sure the terminal clamps have sufficient contact with metal.  
WARNING  
Performing a jump-start incorrectly can cause the 12 V vehicle battery to explode, which can cause serious injuries.  
Always wear suitable eye protection and safety gloves.  
Never lean over the 12 V vehicle battery.  
Always connect the positive cable first and then the negative cable.  
Never connect the negative terminal to parts of the fuel system or to the brake lines.  
Ensure that there is no contact between the non-insulated parts of the terminal clamps.  
Make sure the cable insulation is free from any defects.  
Make sure that the cable that is connected to the positive battery terminal on the 12 V vehicle battery does not  
come into contact with any vehicle components that conduct electricity.  
Jumper cable  
So that vehicles can be jump-started and can jump-start others, an appropriate jumper cable is required.  
The cable cross-section of the jumper cables must be at least 25 mm 2 (0,038 in2). The cable cross-section of the jumper  
cables for vehicles with diesel engines must be at least 35 mm2 (0.054 in2).  
Vehicle Receiving Jump-start  
1. Check that the discharged 12 V vehicle battery is properly connected to the 12 V vehicle electrical system.  
2. If a 12 V vehicle battery with a viewing window has been installed, check the color of the viewing window. If the viewing  
window is light yellow or has no color, do not perform a jump-start; instead, contact an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Vehicle to be Jump-started  
1. Pay attention to the operating instructions provided by the vehicle manufacturer.  
2. Check that the battery providing the jump-start has the same voltage (12 V) and approximately the same battery capacity  
as the dead 12 V vehicle battery. Pay attention to the information printed on the battery of the vehicle providing the jump-  
start.  
NOTICE  
To reduce the risk of damage to the electrical system due to short-circuiting, please note the following:  
Always connect the jumper cables as described.  
Avoid contact between the vehicles.  
Connecting the Jumper Cable  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
391  
Ground jump-start point  
Fig. 158 In the hood space: Negative terminal jump-start point.  
The jump-start point (negative terminal) is for connecting the black jumper cable.  
The vehicle can give and receive a jump-start using this negative terminal jump-start point.  
Connecting the jumper cables  
Fig. 159 Diagram for connecting the jumper cables.  
392  
Positive battery terminal of the vehicle receiving the jump-start.  
Positive battery terminal of the vehicle providing the jump-start.  
Suitable negative terminal of the vehicle providing the jump-start: Preferably a jump-start point (negative connection), a  
large metal part that is bolted securely to the engine block, or the engine block itself.  
Jump-start point (negative terminal) of the vehicle receiving the jump-start.  
Only connect the jumper cables in the sequence A – B – C – D fig. 159.  
1. Switch the ignition off on both vehicles.  
2. In the hood space, open the cover on the positive battery terminal  
of the 12 V vehicle battery, if fitted.  
of the discharged 12 V vehicle battery fig. 15  
3. Connect one end of the red jumper cable to the positive battery terminal  
.
4. Connect the other end of the red jumper cable to the positive battery terminal ( ) on the vehicle providing current  
fig. 159  
.
5. Connect one end of the black jumper cable to a negative terminal jump-start point on the vehicle providing current  
fig. 159  
.
Or: if no negative terminal jump-start point is available, connect to a large metal part that is bolted securely to the  
engine block or connect to the engine block itself fig. 159  
.
6. Connect the other end of the black jumper cable to the negative terminal jump-start point  
jump-start fig. 159  
on the vehicle receiving the  
.
7. Route the jumper cables so that they cannot become caught in moving parts in the hood space.  
Start the engine  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
1. Start the engine in the vehicle that is providing current and allow it to idle.  
2. Wait a few minutes and then start the vehicle's engine with the discharged 12 V vehicle battery. If the engine does not  
start, stop the starting process after ten seconds, and try again after approximately one minute.  
If the engine still will not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Removing the jumper cables  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
1. Before disconnecting the jumper cables, switch off the low beam headlight if necessary.  
2. In the vehicle with the drained 12 V vehicle battery, switch on the blower for the air conditioner and the rear window  
defroster. This will reduce any voltage surges that may occur when disconnected.  
3. Once the vehicle has been jump-started, always disconnect the jumper cables in the order D – C – B – A ⇒ Connecting  
the Jumper Cable.  
4. Close the cover of the positive terminal ( ), if fitted.  
After successful jump-starting, have the 12 V vehicle battery checked by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility.  
Transporting the Vehicle Away and Towing  
Introduction  
If a vehicle can no longer be moved under its own power, the vehicle can be transported away with a tow truck or towed with  
another vehicle.  
393  
Make sure that both drivers are familiar with towing a vehicle. This applies especially if no tow bar is used.  
Follow all applicable laws when towing.  
NOTICE  
Tow-starting can cause severe damage to the vehicle.  
Jump-start the vehicle to start the engine.  
NOTICE  
When towing, there is always the risk of the coupling becoming overloaded when driving off-road, and consequently of the  
vehicles being significantly damaged  
Always make sure the towing force does not exceed the permitted level and there are no shock loading conditions  
when towing.  
Important information about transporting the vehicle away  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Transporting the vehicle away refers to using a tow truck to transport a vehicle that cannot be driven.  
WARNING  
Vehicle components can be badly damaged by incorrectly attached tow chains, tow ropes or tow bars. This increases the  
risk of accident and could result in serious or fatal injuries.  
Only ever secure the vehicle to be transported away and towed at the points designed for this purpose.  
Never secure the tow chain, tow rope or tow bar to axle or suspension components.  
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken  
away on a tow truck, if necessary.  
NOTICE  
Pushing the vehicle by hand may cause damage to the vehicle, such as deformation or detachment of attachments.  
When pushing the vehicle by hand, make sure that you do not apply any pressure to the taillights, large sheet  
metal surfaces and side or rear spoilers.  
Transporting the Vehicle Away with a Tow Truck  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
The vehicle can be towed with all four wheels standing on a tow truck or with a raised front axle.  
Note that it may be necessary to tow the vehicle with all four wheels standing on a tow truck → page , Towing the Vehicle wit  
Another Vehicle.  
394  
Fig. 160 Transporting the vehicle away with a tow truck.  
Information about the attachment points for transporting the vehicle away at the front and rear → page , Front Attachment  
Point , → page , Rear Attachment Point.  
If the vehicle is transported away with a raised front axle:  
The maximum permissible speed is 50 km/h (approx. 30 mph).  
The maximum permissible distance is 50 km (approx. 30 miles).  
Deactivate the electronic parking brake.  
Make sure the vehicle key is always in the vehicle during the towing process ⇒  
Introduction.  
Deactivate Automatic Emergency Braking (Front Assist).  
NOTICE  
If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the vehicles  
may result.  
End the towing process immediately.  
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken  
away on a tow truck, if necessary.  
395  
Towing the Vehicle with Another Vehicle  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Towing refers to using a vehicle to pull another vehicle that cannot be driven. The vehicle can be towed using a tow bar or tow  
rope:  
The maximum permissible speed is 50 km/h (approx. 30 mph).  
The maximum permissible distance is 50 km (approx. 30 miles).  
When may your vehicle not be towed by another vehicle?  
If one of the following situations applies, in the event of damage, the vehicle must be transported away with all four wheels  
situated on a tow truck.  
If the 12 V vehicle battery is drained.  
The indicator in the instrument cluster display does not function perfectly.  
The towing distance is greater than 50 km (approx. 30 miles).  
The selector lever of the automatic transmission cannot be moved to neutral (position ).  
The electronic parking brake cannot be released.  
The steering lock cannot be released.  
If the wheel clearance or the steering function can no longer be secured after an accident.  
The easiest and safest way to tow is using a tow bar. You should use a tow chain or tow rope only if a tow bar is not available.  
The towing cable should be elastic to protect both vehicles. Use a cable made of synthetic rubber or a similar elastic material.  
WARNING  
The vehicle handling and braking efficiency will change considerably when it is towed. This may cause you to lose control  
of the vehicle and result in accidents and serious or fatal injuries.  
Bear in mind that more force is required for steering and braking during towing.  
Secure the tow rope or tow bar only at the permitted points:  
Towing lug.  
Ball mount.  
WARNING  
Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of  
accident and could result in serious or fatal injuries.  
Only ever secure the vehicle to be recovered and towed at the points designed for this purpose.  
Never secure the tow rope or the tow bar to axle or suspension components.  
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken  
away on a tow truck, if necessary.  
Preparations  
Make sure the tow rope is not twisted. Otherwise it could disconnect from the towing eye while towing.  
Switch the ignition and emergency flashers on in both vehicles. However, do not do this if it is prohibited by law.  
396  
Observe the legal regulations and instructions for towing in the Owner's Manual of the other vehicle.  
Towing vehicle (front)  
1. Only start to drive when the tow rope is taut.  
2. Take extra caution when pressing the accelerator pedal.  
3. Avoid sudden braking and driving maneuvers.  
4. Do not exceed the permitted towing weight of the vehicle.  
Vehicle being towed (rear)  
A vehicle being towed can still signal a turn using the turn signals even if the emergency flashers are switched on. To do this  
when the ignition is switched on, activate the turn signal for the desired direction. The emergency flashers will stop while the  
turn signal is active. The emergency flashers will automatically activate again once the turn signal and high beam lever return  
to the neutral position.  
1. Make sure that the ignition is always switched on so that the steering wheel is not locked and the turn signals and  
windscreen wipers can be operated if necessary. The brake booster and power steering only work when the engine is  
running. Otherwise, the brake pedal needs to be pressed much harder and more force is required to steer.  
2. Make sure the vehicle key is always in the vehicle during the towing process ⇒  
Introduction.  
3. Deactivate Automatic Emergency Braking (Front Assist).  
4. For vehicles with an automatic gearbox: Select gear  
5. Release the electronic parking brake.  
.
6. Make sure the tow rope is always taut.  
NOTICE  
If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the vehicles  
may result.  
End the towing process immediately.  
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken  
away on a tow truck, if necessary.  
NOTICE  
If the battery charge level of the 12 V vehicle battery is insufficient, you will not be able to release the electronic parking  
brake and steering lock. The vehicle may be damaged when towed.  
To release the electronic parking brake and the steering lock, switch the ignition on or start the engine, if necessary  
by means of a jump-start in the event of a loss of power or malfunctions.  
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken  
away on a tow truck, if necessary.  
Front Attachment Point  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
There are mounting points for a tow truck under the vehicle at the rear left and right.  
1. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle  
taken away by a tow truck if necessary.  
397  
Front mounting points for a tow truck  
In order to be able to pull your vehicle onto a tow truck, attachment points for a tow truck are located behind the front wheels o  
the left- and right-hand sides.  
Fig. 161 Behind the front wheels on the left and right: attachment points for a tow truck under a cover.  
1. Before attaching the vehicle at the front left and right, remove the cover for the attachment points on the left and right.  
NOTICE  
If you use the attachment points with a tow chain, the vehicle may be damaged.  
Use the trailer hitch to pull the vehicle onto a tow truck.  
Rear Attachment Point  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Depending on the country and the vehicle equipment, the vehicle may have a trailer hitch, a mounting for a towing eye in the  
bumper, or attachment points for a tow truck under the vehicle.  
Vehicles with a trailer hitch  
The trailer hitch can be used for towing.  
1. Install the ball mount and use it for towing.  
NOTICE  
Using an unsuitable towing bar could damage the ball hitch and the vehicle.  
Always use a tow bar specifically designed for mounting on a ball mount for towing.  
If you do not have a suitable tow bar, use a tow rope for towing.  
398  
Vehicles without a trailer hitch  
1. Please note important information about transporting the vehicle away ⇒ Important information about transporting the  
vehicle away.  
2. Before having it towed, check that your vehicle has a threaded mount for a towing eye or rear attachment points for a tow  
truck.  
3. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle  
taken away by a tow truck if necessary.  
Installing the rear towing eye  
The towing eye must always be kept in the vehicle.  
NOTICE  
Using a towing eye that is not suitable for the vehicle can damage the vehicle.  
Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing.  
Fig. 162 In the right rear bumper: Remove the cover, variant 1.  
399  
Fig. 163 In the right rear bumper: Remove the cover, variant 2.  
Fig. 164 In the right rear bumper: Screw in towing eye, variant 1.  
400  
Fig. 165 In the right rear bumper: Screw in towing eye, variant 2.  
In vehicles with a trailer hitch, there is no mount for the threaded towing eye behind the cover.  
1. Remove the towing eye from the vehicle tool kit in the luggage compartment.  
2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover fig. 162.  
3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary fig. 162.  
4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount fig. 164 , ⇒  
. Use a  
suitable object to tighten the towing eye completely and securely in the mount.  
5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.  
6. Insert the cap into the respective opening and press in until it engages.  
7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.  
WARNING  
If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount. This may result in accidents  
and serious injuries during the towing process.  
Before towing, check that the towing eye is fully screwed in.  
NOTICE  
Removing and fitting the cover and towing eye incorrectly may cause damage to the vehicle's paint and body.  
Always remove and fit the cover and towing eye carefully.  
Rear mounting points for a tow truck  
In order to be able to pull your vehicle onto a tow truck, attachment points for a tow truck are located under the vehicle on the  
rear left- and right-hand sides.  
401  
Fig. 166 Behind the front wheels on the left and right: attachment points for a tow truck.  
NOTICE  
If you use the rear mounting points with a tow chain, the vehicle will be damaged.  
Use the trailer hitch to pull the vehicle onto a tow truck.  
402  

Related Topics

Vehicle tool kit
Windshield wipers
Exterior lighting
Replacing fuses
Fuses in the hood space
Fuses in the instrument panel
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Jump-starting
Transporting the Vehicle Away and Towing

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