Get Infotainment system -> Settings Guide for Volkswagen California Van Third Generation (2015-2024)

Opening tips for personalisation (if available)

Refer to the Infotainment system instructions for more information and tips on personalisation.

1. Tap MENU Custom.

System and sound settings

The choice of possible settings varies depending on the country and also on the vehicle equipment.

Changing settings

The meanings of the following symbols apply to all system and sound settings.

Changes are automatically stored when a menu is closed.

or

The setting is selected and activated or switched on.

The setting is neither selected, deactivated nor switched off.

Open the drop-down list.

Increase the setting values.

Decrease the setting values.

Gradually back.

Gradually forwards.

Change setting values with the slider control(infinitely variable).

System settings

The following functions, information and setup options may be available in the system settings:

—Screen.

—Time and date.

—Language.

—Additional keyboard languages.

—Units.

—Voice control.

—Wi-Fi

.

—Data transmission between mobile devices.

—Data connection.

—Bluetooth.

—Mobile devices.

—Reset to default settings.

—System information.

—Copyright.

—Configuration assistant.

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Opening the system settings

1. Tap HOME

Or: Tap MENU

.

Sound settings

The sound settings may contain information and setting options for equaliser, position, volume and settings.

If an emergency call is automatically triggered, all sources of sound in the vehicle, such as the radio, are muted for the

duration of the call, depending on the country.

Opening the sound settings

1. Tap HOME

Or: Tap MENU

.

Adjusting the output volume of external audio sources

If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment

system.

If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If

this is not sufficient, set the input volume to Medium or Loud.

If the sound from the connected external audio source is too loud or distorted, lower the output volume on the

external audio source. If this is not sufficient, set the input volume to Medium or Quiet.

Introduction

In radio mode, you can receive radio stations on different frequency bands and, with some equipment levels, store

your favourites to station keys or the preset list for quick access.

The available reception types and frequency bands depend on the equipment and are not available in all countries.

Frequency bands may be discontinued, switched off or no longer offered in some countries.

Opening the main menu for radio mode

1. Tap HOME

Or: Tap MENU

.

Or: Tap RADIO.

Or: Press RADIO.

Opening the settings

1. Tap HOME

Or: Tap MENU

Or: Tap RADIO

.

Or: Press RADIO and tap

.

The radio stations are responsible for the content of the information

sent.

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Additional electrical devices connected in the vehicle can interfere with radio reception and cause noises in the

loudspeakers.

Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window

aerial.

Functions and radio symbols

Radio

The available functions and possible reception modes and frequency bands depend on the vehicle equipment and are

not available in all countries.

The symbols may have a different appearance in some Infotainment systems.

—AM

tuner.

—FM

dual tuner (antenna diversity).

— FM

station list.

—Combined station list.

—Combination of FM

and DAB stations in one list (FM/DAB).

—Combined preset list.

—Combination of all stations stored to station buttons in one list.

—Up to 36 station buttons for storing favourites.

—Station logos.

—Aerial amplifier.

—DAB

/DAB+.

—DAB

slide show.

—Stationary images are transmitted parallel to the current broadcast.

—Internet Radio.

General symbols in radio mode

AM Select AM

reception mode.

FM Select FM

reception mode.

FM/DAB Select FM

/DAB reception mode.

Internet radio Select Internet Radio reception mode.

Select the previous station from the station list or the station stored on the previous station button.

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Select the next station from the station list or the station stored on the next station button.

Display preset list with station buttons.

Display the selected station including additional information.

Stations already stored on a station button in a station list.

or

Open the settings.

TP

Traffic news monitoring (TP

) is activated.

No TP

The selected traffic news station is not available.

AF off

Automatic station tracking is switched off.

RDS off

Radio Data System (RDS

) is switched off.

Symbols in the AM frequency band

Display list of AM

stations.

Update station list manually.

Display frequency band for manual selection ofAM

frequency.

Symbols in the FM/DAB frequency band

Display list of FM

and DAB stations.

Display frequency band for manual selection ofFM

frequency.

Possible only if the combined station listFM

/DAB is switched off in the settings (→ Radio).

No DAB

reception possible.

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DAB

station supports slide show.

Slide show is not available for theDAB

station.

Symbols in Internet Radio mode

Open full-text search.

No web radio reception possible.

Display the last Internet Radio station listened to.

Display the 100 most-heard Internet Radio stations.

Display available Internet Radio podcasts.

Display Internet Radio stations from the desired country.

Display Internet radio stations that broadcast their programmes in the desired language.

Display Internet radio stations whose programmes belong to the desired genre.

Display the station selection.

Tuning, selecting and storing stations

Selecting a frequency band or reception mode

Before selecting a station, you first need to select a frequency band or reception mode. Different stations are

available depending on the selected frequency band or reception mode.

1. Tap Source to open the list of frequency bands and reception modes.

Or: Tap the displayed frequency band or reception mode.

2. Select a frequency band or reception mode, e.g.FM

.

Searching for and selecting a station

You can select radio stations in various ways. The options available depend on the frequency band and reception

mode.

Selecting via frequency band(AM and FM)

1. Display the frequency band

.

2. Tap the cursor, move on the frequency band and release at the desired frequency.

Or: tap a point on the frequency band. The cursor will automatically go to the relevant frequency.

The station is set at that particular frequency.

Selecting from station list(AM and FM/DAB)

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The station list shows the currently available stations. Depending on the equipment, you may have to update the

station list manually if you left the area after the station list was last accessed. In the FM

/DAB frequency band, the station list normally updates itself automatically.

1. Display station list

.

2. Tap the required station.

The selected station is set. In the case ofFM

/DAB, the best reception mode is selected automatically according to availability of the station.

Searching for and filtering stations(Internet Radio)

In Internet Radio mode, you can filter stations by category or use a full-text search to find stations.

1. Display the station selection.

2. Select the category according to which the stations should be filtered.

Or: Tap to start the full-text search. The input line is displayed.

3. Enter the name of the required station.

The list of stations found is automatically updated as you type.

4. Tap the required station.

The selected station is set.

SCAN Searching in SCAN mode(AM and FM/DAB)

In SCAN mode, the stations on the frequency band are set automatically one after the other and played back for

approx. 5 seconds.

1. Tap

SCAN to start the SCAN function.

SCAN mode starts and the station currently set is shown in the display. ASCAN function button is displayed

next to it.

2. To select a station, tapSCAN.

SCAN mode stops and the station is set.SCAN is hidden.

Storing stations to station buttons

You can store up to 36 stations from different frequency bands and reception modes on station buttons as favourites

.

1. Set the required station.

2. Display the station buttons

.

3. Tap and hold the station button until the station is stored.

Or: Tap and hold the station in the station list.

The station buttons are displayed.

4. Tap the desired station button.

The station is stored to the selected station button.

If a station has already been stored to the station button, that station will be removed from the station button

and replaced by the new station.

Showing or hiding display of station logos and the DAB slideshow

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1. Tap

.

2. To show or hide display of station logos and theDAB

slideshow, tap Radio text in the current playback mode.

Special functions in radio mode

The special functions in Radio mode listed below may not be available in all Infotainment systems or in all countries,

depending on the equipment.

TP (Traffic Programme)

The TP

function monitors the reports from a set traffic news station and automatically outputs them in radio mode or during

media playback. It must be possible to receive a traffic news station for this purpose.

Some stations that do not broadcast their own traffic news support theTP

function through a corresponding traffic news station (EON).

The system will always automatically tune to a traffic news station in the background if one is available in theAM

frequency band or media mode.

No TP will be shown on the display if no traffic news station can be received. The unit will automatically search for an

available traffic news station. As soon as a new traffic news station is available, the status on the display changes to

TP.

The TP

function must be activated in the settings for radio mode in order to receive traffic announcements.

Traffic news stations are not available in all countries.

Switching the TP function on

1. In radio mode, tap or and activate Traffic Programme (TP).

Or: In media mode, tap or and activate Traffic Programme (TP).

Internet Radio

Internet Radio is a reception mode for Internet radio stations and podcasts that is independent ofAM

, FM and DAB. As it is transmitted via the Internet, reception is not regionally restricted.

Internet Radio is available only when the Infotainment system has an active Internet connection (→ Radio – online

functions), . Costs may be incurred for data transmission from the Internet when using Internet Radio mode.

Functioning of Internet Radio depends on the privacy settings in the vehicle

.

Station logos

Station logos can be pre-installed in the Infotainment system for some frequency bands.

The station logos are automatically assigned to the stations ifAutoselect station logos is activated in the settings.

In Internet Radio mode, the Infotainment system accesses the station logos from an online database and assigns

them automatically to the stations.

Manually assigning station logos

It is not possible to assign station logos in all frequency bands. Station logos cannot be assigned manually in theAM

frequency band.

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1. In radio mode, tap

Or: In radio mode, tap

Station logos.

2. Tap the station to which you wish to assign the station logo.

3. Select the station logo.

4. If required, repeat the process for other stations.

5. Tap to finish assigning station logos.

Online functions in radio mode

Depending on the equipment, the Infotainment system may feature online functions in radio mode.

Online functions in radio mode are not available in all countries and vehicle models.

The online functions in radio mode include, for example, Internet Radio.

What you need in order to use online functions in radio mode

✓ The vehicle is equipped withWe Connect or We Connect Plus.

✓ You have an active We Connect user account.

✓ The vehicle is assigned to yourWe Connect user account.

✓ You have purchased a corresponding data plan for an Internet connection from theIn-Car Shop or you have a data

plan for the SIM

card of your mobile telephone and are connected to your vehicle via the Wi-Fi hotspot of your mobile telephone.

✓ For streaming services, you need to have an existing account with the respective provider.

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Introduction

In media mode, you can playback media files from data media via the Infotainment system.

With some equipment levels, the following data media may be used:

—USB

data medium, e.g. USB stick.

—Bluetooth device, e.g. mobile telephone.

—SD

map.

With some equipment levels, the following types of media files may be played back:

—Audio data, e.g. music.

—Video files.

—Images.

Streaming services

With some equipment levels and in some countries, you can also use streaming services (→ Media – online functions).

Opening the main menu for media mode

1. Tap HOME

Or: Tap MENU

.

Or: Tap MEDIA.

Opening the settings

1. Tap MENU

Or: Tap MEDIA

.

Or: Press MEDIA and tap

.

Restrictions and information on data media

Dirty, overheated and damaged data media may become unusable. Please observe the manufacturer’s instructions.

Quality differences in data media from different manufacturers may cause malfunctions in the media playback.

If a data storage device is incorrectly configured, this may result in the data storage device not being readable.

Storage volumes, state of use(copy and deletion processes), file system, folder structure and the volumes of data

stored may increase the reading time of data media.

Playlists only specify one playback order and refer to the location of the media files within the folder structure. No

media files are stored in a playlist. To playback a playlist, the media files must be at the storage locations that the

playlist refers to on the data storage device.

No liability can be accepted for damaged, changed or lost files on data

media.

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Functions and media symbols

Audio, media, connectivity

The available functions and possible media formats depend on the vehicle equipment and are not available in all

countries.

—Media playback and control via Bluetooth.

—Audio playback in the following formats:

—AAC

.

—APE

.

—ALAC

.

—FLAC

.

—MP2

.

—MP3

.

—MP4

.

—Vorbis.

—OPUS

.

—WMA

.

—WAV

.

—Video playback in the following formats:

—MPEG

-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).

—ISO

MPEG -4 ASP; Xvid (.mp4, m4v, .mov, .mkv, .avi).

—ISO

MPEG-4 AVC / H.264 (.mp4, .m4v, .mov, .mkv, .avi).

—Windows Media Video 9(.wmv, .asf, .mkv, .avi).

—Cross-device playlists.

—Cross-source media database.

—The data of all media sources connected to the Infotainment system are stored in a media database.

—Media streaming (online).

—Media search.

Symbols for media sources

Select My media as the media source. ConnectedUSB

devices can be selected under My media.

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Select a device connected via Bluetooth as the media source.

Select SD

card as the media source.

Set up available streaming services.

Any streaming services already set up are shown in the list of media sources with their own logo.

General symbols in Media mode

Start playback.

Pause playback.

Go to previous track.

Go to the next track.

Repeat current track.

Repeats all tracks.

Activate random playback sequence.

Search the current media source (list view).

Close list view.

Return to the media source in the higher level folder.

Display favourites list.

Symbols for categories and groups of media files

Music tracks.

Videos.

Playlists.

Albums.

Artists.

Genre.

Podcasts.

Audiobooks.

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Symbols for video playback

Playback videos in full screen mode.

Minimise playback.

Selecting and playing back media sources

Select media source

1. If you wish to play back from an external media source, connect the external media source.

2. Select the connected media source that is to be used for playback.

Playing audio and video files

You must connect and select a media source before playing media files.

You can search for and playback media files from an available media source in a variety of ways.

Searching in the folder structure

All media files fromUSB

devices are filtered according to categories, e.g. album. This category view is always shown in My media. The classic

folder structure of the individual USB data media is additionally located underMy media.

1. Display the folder structure.

The folder structure of the selected media source is shown. IfMy media is selected, categories(e.g. music) and

connected media sources are shown first.

2. Search the folder structure for the required track.

Or: Tap to start the full-text search.

The input line is displayed.

3. Enter the name of the required track.

The list of tracks found updates automatically during the input.

4. Tap the desired track.

If the selection is in a folder on a media source when playback starts, the media files in that folder will be added

to the playback.

When a playlist is played back, all the available tracks in the playlist are added to the playback.

5. Close the selection with .

Selecting favourites

You can save individual tracks, albums, artists and genres as favourites for playback.

1. Open Favourites.

2. Tap the desired favourite.

Depending on the selection, all the tracks belonging to the favourite are added to the playback.

Saving favourites

Only media files that are stored inMy media in the folders Music and Video can be stored asFavourites. You can save

individual tracks, albums, genres and artists as Favourites.

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1. Start playback.

2. Open favourites.

3. Tap a free favourite location.

Or: tap a previously assigned favourite location and hold for around 3 seconds.

4. Choose from the selection list:

—Track.

—Albums.

—Artists.

—Genres.

—Playlists.

The selection is saved to the selected favourites space as a favourite. If the favourites space is already used, the

previously saved favourite will be overwritten.

The selection options in the selection list depend on the data assigned to the media file. If, e.g. no genre is given for a

music file, the genre cannot be stored as a favourite.

If a video file is currently playing, only that video can be saved as a favourite.

Setting up streaming services

With some equipment levels and in some countries, you can use streaming services directly via the Infotainment

system (→ Media – online functions). This requires you to have an existing user account with the respective streaming

service which you must use to log into the Infotainment system. You need an internet connection in order to use

streaming services (→ Media – online functions).

1. Select Media Streaming as media source.

A list of available streaming services is shown.

2. Select the required streaming service.

Either an input field for entering the login data is displayed or instructions for logging into the provider are

shown.

3. Enter and confirm the login data of the required user account.

The streaming service is added to the list of media sources as a new function button.

You may need to sign into the streaming service again if you make any changes, for instance to your privacy

settings .

Entertainment playback via the Infotainment system

The Infotainment system can be used to play videos as well as music.

Video mode

In video mode, the Infotainment system display can play a video from a data medium or the internal memory,

depending on the equipment and country. The video soundtrack is played on the vehicle loudspeakers.

Depending on the equipment and country, the Infotainment system display can play a video from a streaming service.

The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment

system display is switched off. You will still hear the video audio.

In some countries, no video image is displayed even when the vehicle is stationary for traffic safety reasons.

A stable Internet connection is needed for playback via a streaming service (→ Media – online functions). Costs may

be charged by the mobile operator.

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Online functions in media mode

Depending on the equipment, the Infotainment system may feature online functions in media mode.

Online functions in media mode are not available in all countries and vehicle models.

The online functions in media mode include, for example, streaming services.

What you need in order to use online functions in media mode:

✓ The vehicle is equipped withWe Connect or We Connect Plus.

✓ You have an active We Connect user account.

✓ The vehicle is assigned to your user account.

✓ You have purchased a corresponding data plan for an Internet connection from theIn-Car Shop or you have a data

plan for the SIM

card of your mobile telephone and are connected to your vehicle via the Wi-Fi hotspot on your mobile telephone.

Streaming services

Depending on the equipment, you can also use streaming services.

Streaming services are not available in all countries and vehicle models.

Prerequisites for using these streaming services

✓ The requirements for using online functions in media mode are satisfied.

✓ You have a user account with the respective streaming service.

Some streaming services can only be activated and deactivated together, even if they are listed individually in

the menu .

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Introduction

The current vehicle position is determined by means of a global satellite system. All measured values and any traffic

reports are compared with the available map material in order to enable optimal navigation to the destination.

Acoustic navigation prompts and graphic representations guide the user to the destination.

In some countries, certain Infotainment system functions can no longer be selected when the vehicle is travelling

above a certain speed. This is not a malfunction, but simply a legal requirement.

WARNING

Configure settings and enter destinations and changes for navigation only when the vehicle is stationary.

If a turn is missed during a route guidance, the navigation may recalculate the

route.

The quality of the navigation recommendations depends on the navigation data available and any reported

traffic problems.

Opening the navigation main menu

1. Tap HOME

Or: Tap MENU

.

Opening the settings

1. Tap HOME

Or: Tap MENU

.

Limitations of the navigation function

If the Infotainment system cannot receive any data fromGPS

satellites, e.g. in a tunnel, navigation can still continue using the vehicle sensors.

In areas that are not or only partially digitised in the Infotainment system's memory, the Infotainment system also

tries to enable route guidance.

If navigation data are unavailable or incomplete, the navigation system may be unable to determine the exact vehicle

position. As a result, the navigation may not be as exact as usual.

Road layouts are subject to continuous change, e.g. due to road works. If the navigation data is out of date, errors or

inaccuracies may occur during route guidance.

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Functional descriptions

Navigation announcements

Navigation announcements are acoustic driving directions for the route currently travelled.

The type and frequency of navigation announcements depends on the settings and the driving situation, e.g.

motorway driving.

A navigation announcement informing you that you have reached your destination area is played if the exact

destination cannot be reached, e.g. because it is located in an area with no digital mapping. In addition, information

about the direction and distance to the destination is shown on the screen.

During dynamic route guidance, you receive information about reported traffic disruptions on the route. An additional

navigation announcement is given if the route is recalculated due to a traffic disruption or changed driving style

(→ Navigation).

The volume of a navigation announcement can be adjusted or muted while the announcement is playing. All other

navigation announcements will be at this volume setting or will be muted.

Navigation announcements are not output when the Infotainment system is

muted.

Customising the navigation map

To obtain the optimum view, you can also adapt the navigation map using enhanced finger gestures.

Enhanced operation is available with some equipment levels.

Moving the navigation map

Recommendation: Use your index finger.

1. Use your finger to move the navigation map.

Zooming into and out of the map view

Recommendation: Use your index finger.

1. Tap and hold the map twice in quick succession.

2. To zoom out of the map view, move your finger up. To zoom in the map view, move your finger down.

Zooming into and out of the map view

Recommendation: Use your thumb and index finger.

1. Tap and hold the map with two fingers at the same time.

2. To zoom out of the map view, move your fingers toward each other. To zoom in the map view, slowly move

your fingers away from each other.

Tilting the map view

Recommendation: Use your index and middle finger.

1. Tap and hold the map with two fingers horizontal to each other at the same time.

2. Move your fingers up to tilt the map view forward. To tilt the map view back, move your fingers down.

Rotating the map view

Recommendation: Use your thumb and index finger.

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1. Tap and hold the map with two fingers at the same time.

2. Turn your fingers clockwise or anti-clockwise to rotate the map view.

Route details

The route plan contains information on relevant events, such as stopovers or destinations, if navigation data is

available.

When you tap an event, an additional window opens with further options. The options available depend on the event

and the current settings (→ Navigation).

Opening and closing the route plan

1. Tap the route plan to open it.

Or: Tap .

2. Tap to close the route plan.

Or: Tap .

Editing route guidance in the route plan

To edit route guidance, move the stopovers or the destination in the route plan.

1. Tap and hold your chosen destination until it is highlighted on the screen.

2. Move the destination into your chosen position and release it.

The route will be recalculated.

Additional window in the route plan

You can tap on the items on a route plan to open an additional window showing further options relating to the items.

These options depend on which item you tap.

Functions in the additional window:

Display on map

Display the selection on the map.

Add stopover

Add a stopover to the route guidance.

Direct route

Start direct route guidance.

Delete

Delete stopover from route guidance.

Bypass

Bypass traffic disruption. The route will be recalculated.

Stop route guidance

End the current route guidance.

Close the additional window.

Save destination as a favourite.

Closing the additional window in the route plan

1. Tap a free area outside the additional window.

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Setting up a favourite POIs category

The system shows various POIs, e.g. filling stations, via the quick selection symbol in the destination entry field, on

the route plan and on the map. You can prioritise display of these symbols under or

Preferred POI categories. The system also learns your favourite categories automatically.

Basic function settings

Saved data

To enable fast destination input and to optimise route guidance, the Infotainment system stores certain data, such as

frequently driven routes.

Deleting saved data

1. Tap

Basic functions Delete usage pattern.

2. Tap confirmation to delete.

Learning usage patterns

While driving, the navigation saves the routes travelled and destinations arrived at in order to create suggested

destinations automatically. Destinations are learned depending on the time of day and the day of the week.

The navigation system can suggest learned routes.

1. To display the suggested routes, tap

.

Route guidance begins when one of the suggested routes is selected.

The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will

guide you back to the selected route via a direct alternative.

Major traffic disruptions are taken into account in the route guidance. Major traffic disruptions will be avoided if an

alternative route and the navigation data are available.

If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route

plan. It is not necessary to actively start route guidance to the learned destination. Warnings may be given about

traffic disruption.

An estimated arrival time is displayed.

You can activate or deactivate the function at any time and also delete the stored data for the function.

Activating or deactivating “Learn usage pattern” function

1. Tap

Or: tap

Basic function settings to open the settings for this function.

Basic functions.

2. Tap Learn usage pattern.

Deleting stored data of “Learn usage pattern” function

Basic function

1. Tap

settings

to open the settings for this function.

Basic

functions

Or: tap

.

2. Tap Delete usage pattern.

Navigation functions and symbols

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Navigation

The navigation functions and symbols depend on the vehicle equipment and are not available in all countries.

The symbols may have a different appearance in some Infotainment systems.

Functions

—Destination input and route calculation.

—Simultaneous display of two navigation maps(screen and instrument cluster).

—Personal destinations.

—3D City Maps.

—Online Map Update.

—Online Traffic Information.

Map symbols

The function buttons and displays depend on the settings and the current driving situation.

The map displays symbols for traffic disruptions andPOI

s, e.g. filling stations, when navigation data is available (→ Navigation).

Display current position.

Open destination search.

Route plan with destinations and stopovers along the current route.

Personal destination recommendations (home address, work address, favouritePOI

s nearby).

Display route options.

Fully automatic map mode(align to direction of travel, position, zoom, tilt).

Set direction of travel and map tilt.

Information on current route guidance.

Show additional window with route plan.

Hide additional window with route plan.

Map scale.

Display destination storage.

Display additional window with further options, e.g. settings for navigation and navigation announcements.

Symbols in the additional window

1. To open the additional window, tap

.

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Display route overview and alternative routes for current route guidance.

Repeat the previous navigation announcement.

Volume for navigation announcements.

Navigation settings.

Other symbols

Destination search: Detailed route entry for a particular address.

Route plan symbols

Display current position.

Destination of the current route guidance.

End the current route guidance.

or

Close the route plan.

Traffic disruptions

Traffic disruptions are displayed on the map when navigation data is available (→ Navigation).

Opening an additional window with details

1. Tap the traffic disruption (→ Navigation).

Traffic jam.

Accident.

Ice.

Road closed.

Risk of skidding.

Danger.

Road works.

Strong winds.

Entering a destination and starting route guidance

Various functions for inputting destinations are available according to the country and equipment level.

The various functions for entering destinations are located in the main navigation menu (→ Navigation).

You can narrow down your search by adding certain suggestions to the results list, e.g. “nearby”.

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You will find further information on the symbols on the Infotainment system screen on (→ Navigation).

Entering an address

Start route guidance by entering an address. The navigation system suggests known destinations while you are

typing an entry. You can also enter a new, unknown address for route guidance.

When entering the address, enter the name of the destination rather than the

postcode.

Selecting a destination and starting navigation

1. Tap

.

2. Enter the address of the destination and select the desired destination.

Or: Tap and enter the address via the input screen.

3. Tap Route.

Quick start

1. Tap

.

2. Enter the address then tap and hold your chosen destination for a few seconds.

Enter the destination as accurately as possible. If you make a mistake when entering the destination, route

guidance will not be possible or you may be navigated to the wrong destination.

Suggested destinations

The navigation uses stored data such as last and learned destinations, favourites, home address and work address to

suggest potential destinations.

Selecting a destination and starting navigation

1. Tap

.

2. Tap the desired destination.

Route guidance starts automatically.

Last destinations

The navigation system stores up to ten destinations that you have driven to last in order to make the most recent

destinations available for route guidance. A new destination automatically overwrites the oldest destination.

Selecting a destination and starting navigation

1. Tap

.

2. Tap the desired destination.

3. Tap Route.

Quick start

1. Tap

.

2. Tap and hold your chosen destination for a few seconds.

Navigation data

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Favourite destinations

Save up to 50 destinations as favourites.

Saving a destination as a favourite

1. When entering a destination, tap in the additional window.

Selecting a destination and starting navigation

1. Tap

.

2. Tap the desired destination.

3. Tap Route.

Quick start

1. Tap

.

2. Tap and hold your chosen destination for a few seconds.

Selecting on the map

The navigation map contains active areas at many points which are suitable for destination input. Tap your chosen

position or location on the map to enter a destination. If map data is available at this point, you can start route

guidance.

Destination inputs via the navigation map depends on the data status and is not possible for all positions.

Use offroad navigation to enter a destination with no known data.

Offroad navigation

Offroad navigation calculates routes to selected destination points with no known data. If a destination point is not

on known roads or positioning data, the navigation system will calculate the route up to the nearest point on the

known roads and then complete the route up to the destination point by a direct connection.

To start offroad navigation, tap a free area for which there is no positioning data.

Starting navigation

1. Tap

.

2. Move the map view until the desired position can be selected. The navigation map can be operated by extended

touch gestures (→ Navigation).

3. Tap the desired destination or any point on the map without positioning data.

4. Tap Route.

Using a contact’s address data

Start route guidance using stored address data for a contact. Stored contacts without address data cannot be used

for route guidance.

Starting navigation

1. Tap

.

2. Tap your chosen contact and address data.

3. Tap Route.

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NOTICE

If the address data for one of your contacts is obsolete, the route guidance will still take you to the stored address.

Ensure that your contacts’ addresses are up-to-date.

The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation

data is already pre-installed.

The Infotainment system always requires up-to-date navigation data for you to use route guidance correctly and

make full use of the functions offered.

NOTICE

If you use obsolete data, you may have problems with navigation. Current routes cannot be determined or route

guidance leads to the wrong destination.

● Always keep navigation data up-to-date.

Updating navigation data online

Depending on the equipment, and in some countries, it may be possible to update navigation data online.

Navigation data for frequently travelled regions is automatically updated in the background when the ignition is

switched on, with an existing Internet connection and valid privacy settings (→ Privacy settings).

1. Switch on the ignition.

2. Check the Internet connection and, depending on the country, also check your privacy settings. If necessary,

connect to the Internet and select a mode other than “Offline” (→ Privacy settings).

Navigation data for frequently travelled regions is automatically updated in the background.

The automatic update of navigation data depends on the country and the privacy settings. No update is

carried out in offline mode (→ Privacy settings).

Updating navigation data manually

Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the Internet at

and stored on a suitable USB

data medium (stocked by independent retailers). If you switch off the Infotainment system, installation will be

interrupted and will automatically continue once the unit is switched on again.

1. Download the navigation data and save on aUSB

data medium.

2. Switch on the vehicle's ignition.

3. Connect a USB

data storage device to the Infotainment system when the vehicle is stationary.

The navigation data for regions that are currently frequently travelled are automatically updated in the

background.

During and after the navigation data is updated, no message appears in the Infotainment

system.

When you update navigation data manually, theUSB

data medium must remain continuously connected. No message is output to indicate that the update has

been completed.

Leave the USB

data storage device connected to the Infotainment system for a few days until the navigation data for

travelled regions has been completely downloaded and installed. Installation takes place automatically in the

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background while driving. Otherwise the update procedure will be cancelled.

If you remove the data medium and travel through a new region in offline mode, the navigation data will not be

updated, as there is neither a USB

data storage device nor an Internet connection.

Display the version of the map data

1. Tap HOME

Or: Tap MENU

System information.

Traffic information

Depending on equipment, it is not always possible to receive traffic information in all Infotainment systems and in

every country.

The Infotainment system automatically receives detailed traffic information when connected to the Internet. This

information is indicated by symbols and colouring of the road network on the map.

The reception of traffic information depends on your privacy settings in some countries. No traffic

information is received in offline mode .

Traffic disruptions

Traffic disruptions, e.g. traffic jams, are shown as symbols on the navigation map (→ Navigation).

The route plan displays current traffic disruptions when navigation data is available.

When route guidance is active, traffic disruptions that are on the current route are displayed in the route plan. You

can avoid these traffic disruptions by editing the route plan (→ Navigation).

Avoiding traffic disruptions

1. Tap the traffic disruption.

2. Tap Bypass.

The route will be recalculated.

It is possible to avoid only one traffic disruption in this way for each

route.

Local warnings, e.g. about bad weather, may be shown as pop-up messages on the Infotainment

system.

Traffic flow display

The traffic flow is shown on the navigation map for current traffic disruptions by means of coloured areas on the road

network.

Orange Slow-moving traffic.

Red Traffic jam.

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Introduction

You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the

Infotainment system to control the telephone functions. The audio is relayed via the vehicle loudspeakers.

You can connect up to two mobile telephones to the Infotainment system simultaneously. Only one device will be

active and can be used to make calls. The second connected device can accept calls via the Infotainment system and

be used for playing back media.

High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality

may impair telephone calls in the vehicle.

The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile

telephone.

As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once. You can then reconnect the

device to the Infotainment system via Bluetooth or Wi-Fi

at any time without having to pair the device again.

When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be

heard by third parties outside the vehicle.

Opening the mobile phone interface main menu

1. Tap HOME

Or: Tap MENU

.

Or: Press PHONE.

Opening the settings menu

1. Tap HOME

Tap MENU

.

Or: Press PHONE

.

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Equipment features and symbols

The specified equipment features and symbols are not available in all countries and for all Infotainment systems.

The symbols may have a different appearance in some Infotainment systems.

Equipment

—Hands-free function.

—Use up to two mobile telephones simultaneously.

—Phone book with a maximum of 5,000 contact entries.

—SMS

functions via Bluetooth:

—Read SMS

.

—Write SMS

(including templates).

—Have SMS

read out loud.

—Message history.

—Email functions via Bluetooth:

—Read emails.

—Write emails.

—Convenience telephony.

—Connection to wireless charging facility(wireless charging function).

—Connection to the microphone integrated in the vehicle.

Main menu symbols

Contacts.

Call lists for incoming and outgoing calls.

Dial a phone number.

Text messages (SMS

and email).

Select the active device.

Setup of mobile phone interface.

Symbols for telephone calls

Start a call or bring it to the foreground.

End or reject a call.

Open the contact list.

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Dial a phone number.

Mute the hands-free system.

Hold a call.

Continue a call.

Add a participant to a conference or start a conference.

or

Make an emergency call.

Get help in the event of a breakdown.

Mailbox.

Obtain information about the Volkswagen brand and about selected value-added services relating to traffic and

travel.

Call list symbols

1. Tap to open the call lists.

Incoming call.

Outgoing call.

Missed call.

Frequent calls or favourites from the mobile telephone(if supported by the mobile telephone).

Telephone number (company).

Telephone number (private).

Mobile telephone number.

Fax unit.

Fax (company).

Fax (private).

Symbols for text messages

1. Tap to open the text messages.

Received text message.

Sent text message

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Template for text messages.

Have text messages read out loud.

Areas where special regulations apply

Potentially explosive atmospheres

Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas

are not always clearly signposted. This includes, for example:

—Areas immediately around chemical pipelines and tanks.

—Lower decks of ships and ferries.

—The area around vehicles which run on liquid gas, for example propane or butane.

—Places where there are chemicals or particles such as flour, dust and metal powder in the air.

—All other places where the engine or mobile telephone must be switched off.

WARNING

Switch off the mobile telephone and mobile phone interface in areas where there is a risk of explosion and in areas

where special regulations apply!

NOTICE

Your mobile telephone must always be switched off in areas where special regulations apply and when the use of

mobile telephones is forbidden. The radiation produced by the mobile telephone when switched on may interfere

with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.

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Types of mobile phone interface

The following types of mobile phone interface may be present in the vehicle, depending on the equipment and the

country:

—Basic mobile phone interface.

—Comfort mobile phone interface.

Basic mobile phone interface

The basic mobile phone interface uses theHFP

Bluetooth profile for transmission. It enables the use of telephone functions via the Infotainment System and

playback via the vehicle loudspeakers.

Comfort mobile phone interface

Like the basic version of the mobile phone interface, theComfort mobile phone interface uses theHFP

Bluetooth profile.

The Comfort mobile phone interface may be equipped with a wireless charging function.

In order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage

compartment. Depending on the vehicle equipment, the mobile telephone may be paired with the vehicle aerial. This

improves the reception and call quality.

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Pairing, connecting and managing

Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone

interface. The mobile telephone must be paired with the Infotainment system before the first connection is

established. During this process, a user profile is automatically saved in the Infotainment system.

This pairing procedure can take a few minutes. Available functions depend on the mobile telephone used and its

operating system.

Pairing a mobile telephone

Prerequisites for pairing:

✓ Bluetooth is activated on the mobile telephone.

✓ Bluetooth is activated on the Infotainment system.

1. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the

Infotainment system.

2. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.

If pairing was successful, the data of the mobile telephone will be stored in the user profile.

3. Optional: confirm the message for the data transfer on the mobile telephone.

WARNING

Carrying out the pairing while driving may cause accidents or injuries.

● Only ever pair devices when the vehicle is stationary.

When some mobile telephones are paired, a

is shown on the display of the telephone. To finish the pairing procedure, enter this PIN on the Infotainment system.

Paired mobile telephones are stored in the Infotainment system even if they are not currently

connected.

Active and passive connection

At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the

mobile phone interface. If several mobile telephones are connected to the Infotainment system, you can switch

between active and passive connections. Establish an active connection to the Infotainment system in order to

operate the mobile phone interface with the desired mobile telephone.

Difference between connection types

Active

Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the

data of this mobile telephone.

Passive

Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface.

Other functions are not available.

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Connecting a mobile telephone

Prerequisite for connecting to the mobile telephone:

✓ The mobile telephone is paired with the Infotainment system.

1. Activate Bluetooth on the mobile telephone.

Establishing an active connection

Prerequisite for establishing an active connection:

✓ Several mobile telephones are connected to the Infotainment system at the same time.

1. Tap

.

Or: Tap the name of the active mobile telephone.

2. Select the name of the desired mobile telephone.

Other mobile telephones then automatically have a passive connection.

User profiles

An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone

is stored in the user profile, e.g. contact details or settings. A maximum of 10 user profiles can be stored in the

Infotainment system simultaneously.

Deleting a user profile

1. Reset the Infotainment system to factory settings to delete the stored data completely.

Making phone calls and sending messages

Using a telephone

To start a call, select a telephone number. Various functions are available for selecting a telephone number.

Using contact details

If there are several phone numbers for each contact, you must select the desired phone number.

1. Tap and the contact in the list to start the call.

Or: To search for a contact, tap and enter the name of the contact in the input field. Tap the contact to start

the call.

Or: Tap a favourite in the main menu of the mobile phone interface to start the call via the favourites.

When searching for a contact, enter the surname and first name separated by a

space.

Use call list

The mobile phone interface displays the call list of the mobile telephone. Start calls via the call list.

1. Tap

All. Tap a number in the list to start the call.

Or: Tap and filter the entries in the call list(e.g. missed calls or dialled numbers). Tap a number in the filtered

list to start the call.

Entering a telephone number manually

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1. Tap and enter telephone number.

2. Tap to start the call.

While you are entering a phone number, contacts that match the number will appear on the Infotainment

system display.

Sending text messages

Depending on the mobile telephone and the Infotainment system being used, you can send and receiveSMS

and email via the mobile phone interface in some countries.

Sending an SMS

1. Tap

Text message New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending an email

1. Tap

E-mail New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Telephone book, favourites and speed dial buttons

Phone book

The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment

system for the first time. It may be necessary to confirm transfer on the mobile telephone.

The phone book is updated every time you connect. The phone book that is still available can be used during the

update.

If conference calls are supported, you can open the phone book during a call and add another person.

If an image is stored for a contact, this can also be displayed in the list next to the entry.

Favourites and speed dial keys

A speed dial key can be assigned with a favourite from the phone book. If an image is stored in the entry, it will be

shown on the speed dial key.

Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface).

The symbols may have a different appearance in some Infotainment systems.

Assigning speed dial keys

1. Tap an unassigned speed dial key.

2. Tap a contact from the phone book or search for it via the search bar. If multiple phone numbers are stored for

the contact, tap the number from the list.

Editing speed dial keys

1. Tap and hold a speed dial key until the phone book opens.

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2. Tap a new contact from the phone book. If multiple phone numbers are stored for the contact, tap the number

from the list.

Calling a favourite

1. Tap an assigned speed dial key.

Favourites are not updated automatically. If the telephone number of a contact should change, the speed dial

key must be assigned again.

Deleting favourites from the speed dial button

1. Tap

Manage favourites in the main menu of the mobile phone interface. Tap on the desired speed dial

button to delete a favourite.

Or: Tap

.

Or: Tap Delete all to delete all favourites from all speed dial buttons.

2. Tap confirmation to delete.

Introduction

Voice control allows you to perform certain functions by using voice commands.

Types of voice control

Depending on the language set in the Infotainment system and on the country, you can use one of the following

types of voice control in the vehicle:

—Command-based voice control(standard).

—Enhanced voice control(offline or online).

Does my vehicle have voice control?

Your vehicle is equipped with voice control if there is a voice control button on the multifunction steering wheel,

the sensor field or the VOICE function button is available in the Infotainment system, or if your vehicle understands

the activation word.

Black with a blue background: Voice control is active and recognises the words spoken.

Test the voice control function before driving to familiarise yourself with

it.

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Differences in voice control systems

Command-based voice control (standard)

Voice control only recognises grammatically correct voice commands. Voice commands must follow a defined syntax

in order to be recognised correctly, e.g.: “Navigate to [Town, Street name, House number]”.

Depending on the equipment, you will find further examples in the Infotainment system (→ Infotainment system

overview). Command-based voice control can be performed in every available language.

Enhanced voice control (offline or online).

Voice commands can be freely formulated and colloquial. For example, the system will show the remaining time until

arrival at your destination in response to the statement “How much longer do I have to drive?”.

Depending on the equipment, further suggestions for voice commands can be found in the Infotainment system

(→ Infotainment system overview). Suggested voice commands depend on the set language.

If advanced voice control is available in your language, it is used when voice control is

activated.

Supported languages

The number of languages available in your country depends on the vehicle equipment.

Start voice control by saying the activation word used in your country (→ Voice control – Activation word).

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Starting and stopping the voice control function

Voice commands

Voice control only recognises voice commands in the same language set in the Infotainment system.

Note the following tips for giving successful voice commands:

—Speak clearly and at a normal volume. Speak slightly louder at higher speeds.

—Avoid over-emphasis and strong dialects.

—Do not leave long pauses when speaking.

—Avoid background noise of any kind.

—Do not point the airflow from the vents towards the microphones or roof.

Opening suggested voice commands

1. Tap HOME

Or: Tap MENU

.

Depending on the content of the telephone book, it may be advisable to swap the order of the contact's

forename and surname to ensure it is reliably recognised from the telephone book.

Starting the voice control function

Depending on the vehicle equipment, you can start voice control using different methods:

—Starting with your voice: Say the activation word (→ Voice control – Activation word).

—Starting with the multifunction steering wheel: Press the voice control button

—Starting with the Infotainment system: Tap VOICE or press VOICE.

.

Depending on the mobile telephone and operating system, the voice control of the connected mobile

telephone can also be started by holding down the voice control button

VOICE button.

, the VOICE sensor field or the

Stopping the voice control function

Depending on the vehicle equipment, you can stop voice control in different ways:

—Stopping with your voice: Tap HOME

General for suggested voice commands to end voice control.

Or: Tap MENU General for suggested voice commands to end voice control.

—Stopping with the multifunction steering wheel: Press the voice control button

.

—Stopping automatically: Voice control ends automatically when you use Infotainment system functions, activate

the parking system, receive an incoming phone call or the navigation system makes an announcement.

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Activation word and voice commands

The circular buffer in the Infotainment system checks the words spoken in the vehicle for the activation word. Voice

control starts if the Infotainment system recognises the activation word. The circular buffer data is overwritten

approximately every 15 seconds. It does not transmit data or words spoken in the vehicle. The circular buffer is

inactive when the activation word is switched off.

Switching the activation word on and off

If the activation word is switched off, the voice control cannot be activated via the activation word.

1. Tap HOME

Or: Tap MENU

Voice control Activation word.

Voice control Voice control start/end sound or Activation word.

Saying and recognising the activation word

Prerequisite

✓ The Activation word is activated in the settings.

Здравей Volkswagen

Olá Volkswagen

Bonjour Volkswagen

Ahoj Volkswagen

Hallo Volkswagen

Hej Volkswagen

Hola Volkswagen

Bonjour Volkswagen

Hei Volkswagen

Hello Volkswagen

Γεια σου Volkswagen

Ciao Volkswagen

ハロー Volkswagen.

Hola Volkswagen

Hallo Volkswagen

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Olá Volkswagen

Cześć Volkswagen

안녕 Volkswagen

Привет Volkswagen

Hej Volkswagen

Merhaba Volkswagen

Hello Volkswagen

Troubleshooting

Voice control does not react

—Voice control is not available in your language.

—Set the correct language in the Infotainment system.

—Start voice control with the activation word or the voice control button on the multifunction steering wheel.

—Voice commands are not recognised due to a system error. Ask a suitably qualified workshop.

Voice control provides inappropriate answers

—The voice control system has interpreted the question incorrectly.

—Speak the voice command again clearly.

Voice control does not perform function

—The function cannot be performed by voice control.

—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be

found in the Infotainment system.

—Settings in the function prevent it from being switched on or performed.

—The voice control system has not understood the voice command.

—Insufficient data is available.

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Introduction

Some external devices can be connected to the Infotainment system by cable and wireless connections present in the

vehicle (if installed).

The type and number of cable and wireless connections differ by equipment package and country. The connections

may also be different within a model series or in special-edition models.

In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied

connecting cables for your vehicle.

If the adapter or plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.

NOTICE

Use only suitable and undamaged connecting cables for wired connections.

● When inserting the adapter and plug of the connecting cable into the appropriate port, ensure that they are

correctly positioned and apply only light pressure. Applying too much pressure may damage both the unit

connection and the adapter or plug of the connecting cable.

● Make sure that the connection cable is not pinched or kinked.

● Do not use unsuitable or damaged connection cables. This could result in malfunctions and damage to the unit.

If a connected device is not recognised, disconnect all devices and connect the device again. If necessary,

check that the connecting cable you are using is working properly.

If a connected device malfunctions, restart the device. In some cases this will remedy the

fault.

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USB port

The USB port allows data to be transferred and devices to be charged or permits only device charging.

USB port type

Fig. 1 USB-C port in the vehicle(illustration).

The following Type C USB

ports may be present in the vehicle:

Identification of a USB

port for data transfer and charging function.

Identification of a USB

port for charging function only.

Possible fitting locations of USB ports

The number and fitting locations of theUSB

ports are vehicle- and equipment-dependent and are not available in all countries.

—Next to the steering wheel.

—In the front passenger door.

—In the sliding doors.

—Armrest in the third seat row.

—On the interior mirror.

USB

ports on the rear seats are equipped only with a charging function.

Available data transfer functions

The following USB

data transfer functions are possible, depending on equipment.

—Mobile Apps .

—Media playback .

—Updates, e.g. navigation data (→ Navigation).

Available charging power

Voltages of up to 20 V are made available via the USB

port. These voltages permit a charging power of up to 45 W.

Depending on equipment, the following charging profiles can be supported by theUSB

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ports:

— Legacy Charging (2.5 W).

—BC1.2 (7.5 W).

—USB

-C Charging (15 W).

—USB

Power Delivery (up to 45 W).

The charging power actually used by the connected device depends on the following:

— Supported charging profiles.

—Device charge level.

—Device temperature.

—Charging cables used.

In the case of dual USB

ports, the charging power can be split between the two ports.

Notes and restrictions

—Use only suitableUSB

charging cables. The USB connecting cable must be suitable for theUSB port installed in the vehicle.

—Dirty, overheated and damaged data media may become unusable. Please observe the manufacturer’s instructions.

—Quality differences in data media from different manufacturers may cause malfunctions in the media playback.

—If USB

extension cables, USB plug adapters orUSB hubs are used, this can lead to malfunctions or failure of theUSB

functions.

Bluetooth interface

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio files from a Bluetooth audio source(e.g. mobile telephone) that is connected via

Bluetooth can be played over the vehicle loudspeakers.

Bluetooth audio mode is available only if the vehicle is equipped with a factory-fitted mobile phone interface that

supports this function.

Bluetooth profiles

The Infotainment system is factory-fitted with a Bluetooth interface.

A maximum of three Bluetooth devices can be connected at the same time.

The following Bluetooth profiles may be available in the specified or a newer version:

—HFP

1.7.

—Telephony and speakerphone.

—A2DP

1.3.

—Music playback.

—AVRCP

1.6.

—Display and operation of music playback.

—Transmission of Cover Arts.

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—PBAP

1.2.

—Access to phone book and call lists.

—MAP

1.4.

—Access to SMS

and email.

—SPP

1.2.

—Serial data transfer via Bluetooth.

Starting Bluetooth audio transmission

Prerequisites

✓ The Bluetooth audio source is paired with and connected to the Infotainment system.

✓ The Bluetooth audio source must support theA2DP

Bluetooth profile.

1. Reduce the volume on the Infotainment system.

2. Switch on Bluetooth visibility on the external Bluetooth audio source, e.g. mobile telephone.

3. Open the Media main menu.

4. Tap Source

BT audio.

5. If necessary, start playback on the Bluetooth audio source manually.

When playback on the Bluetooth audio source is stopped, the Infotainment system remains in Bluetooth audio mode.

Controlling playback

The extent to which the Bluetooth audio source can be controlled via the Infotainment system varies depending on

what Bluetooth audio source is connected.

With media players that support theAVRCP

Bluetooth profile, playback on the Bluetooth audio source can be automatically started or stopped when the unit is

switched to Bluetooth audio mode or to a different audio source. Depending on the Bluetooth audio source, it may

also be possible to display the track and change the track using the Infotainment system.

Due to the large number of possible Bluetooth audio sources, it is not possible to guarantee fault-free

operation of all described functions for all sources.

Always switch off the warning and service tones on a connected Bluetooth audio source, e.g. key tones on a

mobile telephone, to prevent interference noise and malfunctions.

With some units, the Bluetooth audio connection will be disconnected automatically if an external media

player is connected to the Infotainment system with Bluetooth and the USB

port simultaneously.

Connecting an external audio source via Wi-Fi

The Wi-Fi

connection is a wireless connection.

In Wi-Fi

audio mode, sources connected via Wi-Fi, e.g. mobile telephones, can be used for audio transmission.

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The Wi-Fi

function depends on the vehicle equipment and is available only in some countries.

Prerequisites

✓ The connected audio source has a suitable application(app) or supports UPnP

media sharing.

✓ The audio source is connected viaWi-Fi

.

Starting Wi-Fi audio transmission

1. Reduce the volume on the Infotainment system.

2. Open the Media main menu.

3. Start the UPnP

server application or suitable app for audio playback on the Wi-Fi audio source.

4. Tap and select Wi-Fi.

5. Observe the information on the further procedure on the Infotainment system screen and on theWi-Fi

audio source screen.

The function button for selecting the audio source ( ) in the Media main menu may vary if another audio source is

already connected to the Infotainment system, e.g. via USB

, and selected.

Controlling playback

The extent to which theWi-Fi

audio source can be controlled via the Infotainment system varies depending on whatWi-Fi audio source is

connected.

Introduction

The Wi-Fi

hotspot function is not available in all countries or vehicles.

Depending on the equipment level, some Infotainment systems can be used as aWi-Fi

hotspot for using the Internet. A mobile Wi-Fi hotspot can be created for external devices if the Infotainment system

can access a SIM card with data plan, e.g. an embeddedeSIM card. Up to eightWi-Fi devices can be connected.

Depending on the equipment level, some Infotainment systems can use theWi-Fi

hotspot of an external Wi-Fi device, e.g. mobile telephone (Wi-Fi client). This can be used to establish the Internet

connection, e.g. for online services depending on the country.

An Internet connection and a data connection are required in order to be able to use online services orWe Connect,

for example, depending on the availability of these services in the respective country. You have the following options

for this:

—Directly via the Infotainment system using an internaleSIM

card.

—With the Infotainment system as a client via theWi-Fi

hotspot of an external Wi-Fi device, e.g. a mobile telephone.

As default, theWi-

Fi

connection is encrypted using WPA2 encryption for security reasons. Volkswagen Commercial Vehicles recommends

always using WPA2 encryption. Observe country-specific regulations.

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The necessary data transfer may be subject to charge. Due to the potentially high data usage, Volkswagen

Commercial Vehicles recommends using a mobile telephone tariff which includes a flat rate for data. For more

information contact your mobile telephone provider.

Depending on your mobile telephone tariff, additional costs, such as roaming charges, may be charged for the

transfer of online data packages, especially if you use these services abroad.

When you cross the border into countries that have different permitted radio frequencies than in your own

country, operation of the wireless function/Wi-Fi

must be deactivated due to legal requirements. The Wi-Fi hotspot must be deactivated (→ Wi-Fi hotspot – Mobile

hotspot of Infotainment system) (→ Wi-Fi hotspot – external device).

Operation of functions with a cable connection is not affected by this restriction, and these functions can still be

used.

Adjusting Wi-Fi settings

1. Tap HOME

Or: tap MENU

Wi-Fi.

Changes are automatically stored when a menu is closed.

Setting options

—Set up the Infotainment system as aWi-Fi

hotspot (→ Wi-Fi hotspot – Mobile hotspot of Infotainment system).

—Connect to the Wi-Fi

.

—Connect to the Infotainment system via a fast connection (→ Wi-Fi hotspot – quick connection).

Data connection via Wi-Fi hotspot

Wi-Fi

—Wi-Fi

in accordance with IEEE 802.11 b/g/n.

—Transfer in 2.4 GHz and 5 GHz.

—Two Wi-Fi

modes simultaneously:

—Tethering (2.4 GHz).

—2.4 GHz access point.

—Up to eight Wi-Fi

devices can be connected simultaneously.

—Internet connection via Wi-Fi

:

—Tethering via mobile telephone.

—Hotspot for clients in the vehicle.

—Apple CarPlay via Wi-Fi

.

—Android Auto via Wi-Fi

.

—Audio and video streaming via Wi-Fi

.

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—Simplified pairing process via WPS

or QR Code.

Possible types of data connections

The potential types of data connection depend on the equipment level and are not available in all countries.

External Wi-Fi device

Use the Wi-Fi

hotspot of an external Wi-Fi device, e.g. mobile telephone (→ Wi-Fi hotspot – external device).

eSIM (embedded SIM)

The vehicle has a control unit with an embeddedeSIM

card. In order to use the Wi-Fi hotspot, you must purchase data plans from theIn-Car Shop or from our mobile

telephone partner’s web shop.

Using the Wi-Fi hotspot of the Infotainment system

The potential types of data connection depend on the equipment level and are not available in all countries.

Depending on the equipment level, some Infotainment systems can be used as aWi-Fi

hotspot for using the Internet. A mobile Wi-Fi hotspot can be created for externalWi-Fi devices if the Infotainment

system can access a SIM card with data plan, e.g. an embeddedeSIM card. Up to eightWi-Fi devices can be

connected.

Prerequisite

✓ The following is activated in theWi-Fi

settings (→ Wi-Fi hotspot): Network settings Allow internet connection.

Or: Data connection Integrated data connection.

✓ The vehicle has a control unit with an embeddedeSIM

card and data plans are available.

Configuring a Wi-Fi hotspot

You will need to enter information on the externalWi-Fi

device and on the Infotainment system.

To set up theWi-Fi

hotspot, a Wi-Fi connection needs to be established.

1. On the start screen of the Infotainment system, tap

2. Tap and activate Use as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: Tap and activateMobile hotspot.

3. Note the name and network key of theWi-Fi

hotspot in the same menu.

4. Search for the name of the external Wi-Fi

device.

Or: open the Wi-Fi

settings of the external Wi-Fi device, search for the name of theWi-Fi hotspot and select by tapping.

5. Enter the displayed network key on theWi-Fi

device and confirm.

The Wi-Fi

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connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.

6. Optional: Repeat the procedure to connect furtherWi-Fi

devices.

The name and network key of theWi-

Fi

hotspot are generated automatically. You can specify the name and network key of the Wi-Fi hotspot yourself

afterwards.

Deactivating the Wi-Fi hotspot

1. On the start screen of the Infotainment system, tap

2. Tap and deactivate Use as hotspot.

Wi-Fi Infotainment system as hotspot.

Or: Tap and deactivate Mobile hotspot.

Using the Wi-Fi hotspot of an external Wi-Fi device

In order to establish an Internet connection, e.g. for the “Streaming & Internet” services ofWe Connect or country-

dependent online services, the Infotainment system can use the Wi-Fi

hotspot of an external Wi-Fi device, e.g. mobile telephone.

Activating the Wi-Fi hotspot of an external Wi-Fi device

Prerequisite

✓ There is an external device available, e.g. mobile telephone, with an Internet connection and aSIM

card with data plan.

1. Activate the Wi-Fi

hotspot on the external Wi-Fi device. Observe the operating instructions provided by the manufacturer of the

Wi-Fi device.

2. Make a note of the network key so you can enter it into the Infotainment system.

It is best to activate theWi-

Fi

hotspot of the external Wi-Fi device only when you are already in the vehicle. AWi-Fi hotspot will be deactivated

automatically after some time if no device is connected.

Activating the Wi-Fi function of the Infotainment system

1. Switch on the ignition.

2. On the start screen of the Infotainment system, tap

3. Tap Wi-Fi search.

Wi-Fi Wi-Fi: .

Or: Tap and activateWi-Fi.

The Infotainment system searches forWi-Fi

hotspots nearby. The search operation may take a few seconds.

4. Select the Wi-Fi

network of the desired Wi-Fi device.

5. Enter the Wi-Fi

hotspot network key on the Infotainment system and confirm.

The Wi-Fi

433

connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.

Disconnecting a Wi-Fi connection

1. In the main menu of the Infotainment system, tap

Wi-Fi Wi-Fi: .

2. To disconnect the Wi-Fi connection of the Wi-Fi device, tap .

Due to the large number of possibleWi-

Fi

devices, it is not possible to guarantee fault-free operation of all functions.

The availability of the Wi-

Fi

function is country-specific and may vary.

Quick connection

The quick connection function makes it possible to easily and quickly establish a wireless local network with

encryption. Alternatively, the function can be carried out by scanning a QR Code

in some countries.

WPS with Infotainment system as a Wi-Fi hotspot

Prerequisites

✓ The Wi-Fi

hotspot of the Infotainment system is activated.

✓ The Wi-Fi

device supports WPS.

1. Tap HOME

Or: tap MENU

Wi-Fi.

2. Tap Quick connection with Infotainment system.

3. Activate WPS

on the Wi-Fi device that is to be connected.

The Wi-Fi

connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.

4. Optional: Repeat the procedure to connect furtherWi-Fi

devices.

Only oneWPS

connection can be established at any time. If several connection attempts are started simultaneously, all connection

attempts will fail.

WPS with Infotainment system as client

Prerequisites

✓ The Wi-Fi

hotspot of the Infotainment system is deactivated.

✓ The Wi-Fi

device supports WPS.

1. Tap HOME

Wi-Fi.

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Or: tap MENU

Wi-Fi.

2. Tap WPS quick connection (WPS button).

3. Activate WPS

on the external Wi-Fi device.

The Wi-Fi

connection is set up. Further inputs may be required on the Wi-Fi device to complete the connection.

WPS

is not supported by all Wi-Fi devices. Establish the connection manually in this case:

1.

Set up the Infotainment system as aWi-

Fi

hotspot (→ Wi-Fi hotspot – Mobile hotspot of Infotainment system).

Or: connect the Infotainment system as a client to the hotspot of an externalWi-

Fi

device (→ Wi-Fi hotspot – external device).

Wi-Fi pairing via QR code

The Wi-Fi

connection can also be established by scanning the corresponding QR Code.

Prerequisites

✓ The Wi-Fi

hotspot of the Infotainment system is activated.

✓ A suitable application for scanning aQR Code

is installed on the Wi-Fi device.

1. Tap HOME

Or: tap MENU

Wi-Fi.

2. Tap Quick connection with Infotainment system.

3. Scan the QR Code

on the Infotainment system screen with the Wi-Fi device.

The Wi-Fi

device is connected as a client to the Wi-Fi hotspot of the Infotainment system.

While the Infotainment system is in theWi-

Fi

settings menu, the wireless charging function is deactivated. Wireless charging is activated again once you leave the

Settings menu.

For older Wi-Fi

devices, it may be the case that the function is restricted or it does not work. Make sure you are using the

latest software version for your Wi-Fi device.

Introduction

App-Connect enables the user to display and operate content and functions from the mobile telephone on the

Infotainment system screen.

For this, the mobile telephone must be connected to the Infotainment system using aUSB

interface with data transfer function.

Some technologies can also be accessed wirelessly usingWireless App-Connect via the Bluetooth interface and aWi-

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Infotainment system -> Settings for Your Volkswagen California Van Third Generation (2015-2024)

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