Get Accessories, modifications, repairs and renewal of parts Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

Accessories, modifications, repairs and renewal of parts

Accessories and parts

Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing

accessories, replacement parts or service fluids, for example if the vehicle is to be retrofitted

with accessories or if parts have to be renewed. Volkswagen dealerships can recommend

accessories, parts and service fluids suitable for your requirements. They can also answer any

questions you might have regarding official regulations.

Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen

Genuine Parts®. These parts and accessories have been specially tested by Volkswagen for

suitability, reliability and safety. And Volkswagen dealerships are qualified to install them

correctly.

Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the

reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can

therefore assume no responsibility for these parts, even if they have been approved by an official

testing agency or are covered by an official approval certificate.

Any retrofitted equipment which has a direct effect on the control of the vehicle must be

approved by Volkswagen for use in your vehicle and bear the e mark (approval symbol of the

European Union). These devices include cruise control systems or electronically controlled

damping systems, for example.

Any additional electrical components fitted that do not serve to control the vehicle itself must

bear the mark (manufacturer declaration of conformity in the European Union). Such devices

include refrigerator boxes, computers and ventilator fans.

WARNING

Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of

the airbags, cause faults, accidents and fatal injury.

●

Never secure or position objects, e.g. telephone holders, in the deployment zone of the

airbags since these objects can cause serious or fatal injuries if the airbags are triggered.

Repairs and technical modifications

Repairs and technical modifications must always be carried out according to Volkswagen

specifications →

Unauthorised modifications to the electronic components or software in the vehicle may cause

faults. As the electronic components are linked together in networks, these faults may indirectly

affect the working of other systems. This can seriously impair vehicle safety, lead to excessive

wear of components and also invalidate the type approval for the vehicle.

The Volkswagen dealership cannot be held liable for any damage caused by technical

modifications and/or work performed incorrectly.

The Volkswagen dealership is not responsible for damage caused by technical modifications

and/or work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.

Volkswagen recommends that all repairs and technical modifications be performed by an

authorised Volkswagen workshop using Volkswagen Genuine Parts®.

Volkswagen repair information

Volkswagen Service information and official Volkswagen repair information can be purchased for

a fee.

Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a

Volkswagen dealership or qualified workshop or register on the online portal erWin (electronic

repair and workshop information):

//erwin.volkswagen.de

erWin is available in numerous languages.

Vehicles with special auxiliary equipment or body parts

Auxiliary equipment and second stage manufacturers must ensure that the equipment and

bodies (conversions) adhere to the stipulated environmental laws and regulations, particularly

the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive 2003/11/EC

concerning the restriction on the marketing and use of certain dangerous substances and

preparations.

The vehicle owner must keep all assembly documentation for these conversions and pass it on to

the scrapping company upon vehicle handover if the vehicle is scrapped. This is intended to

facilitate environmentally responsible disposal for all vehicles, including refitted vehicles.

Windscreen repairs

To function properly, some items of equipment require an electrical or electronic module, which

is located on the inside of the windscreen near the interior mirror. If the windscreen has been

damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the

windscreen must be replaced. Repairing the crack can lead to malfunction or functional faults in

the equipment.

After changing the windscreen, the camera and sensors must be adjusted and calibrated by a

qualified workshop.

Impairment or damage to sensors and cameras

Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering” the suspension,

retrofitted add-on parts or changes to the trim can lead to sensors and cameras being displaced

or damaged. This can also be caused by collisions, e.g. when parking, or also even by minor

damage, e.g. stone impacts on the windscreen.

Failure to observe this may impair important functions (driver assist systems) and damage the

vehicle.

The area in front of and around the sensors and cameras must not be covered by stickers,

additional headlights, trim frames for number plates or similar.

Repairs and structural modifications should be carried out by a qualified workshop. Volkswagen

recommends using a Volkswagen dealership for this purpose.

Further information:

—Repainting and paint touch-ups in the area around the sensors may impair the function of the

system in question.

—As the Volkswagen badge influences the view of the radar sensor in the front area, drive the

vehicle only with the original Volkswagen badge.

WARNING

Incorrect repairs and modifications can cause functional problems and damage to the vehicle

and impair the effectiveness of the driver assist systems. This can result in accidents and severe

injuries.

●

Have repairs and modifications to your vehicle carried out only by a qualified workshop.

WARNING

Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs

can lead to damage to the vehicle and cause accidents and serious injuries.

●

Volkswagen strongly recommends that you use only approved Volkswagen accessories and

Volkswagen Genuine Parts®. These parts and accessories have been specially tested by

Volkswagen for suitability, reliability and safety.

●

Have repairs and modifications to your vehicle carried out only by a qualified workshop.

Qualified workshops have the necessary tools, diagnostic equipment, repair information and

qualified personnel.

●

Never fit parts to your vehicle that differ in their design or characteristics from the factory-

fitted parts.

Never secure or position objects, e.g. telephone holders, in the deployment zone of the

airbags since these objects can cause serious or fatal injuries if the airbags are triggered.

Use only wheel rim/tyre combinations that have been approved by Volkswagen for your

vehicle type.

Repairs and faults in the airbag system

Repairs and technical modifications must always be carried out according to Volkswagen

specifications →

Modifications and repairs to the front bumper, the doors, the front seats, the headliner, or the

bodywork should be carried out by a qualified workshop. System components and airbag system

sensors might be fitted on these vehicle components.

If you work on the airbag system or remove and install parts of the system when performing

other repair work, parts of the airbag system may be damaged. The consequence may be that, in

the event of an accident, the airbag inflates incorrectly or does not inflate at all.

Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and

that removed parts do not cause any injuries or environmental pollution. Qualified workshops are

familiar with these requirements.

Any modifications to the vehicle's suspension could prevent the airbag system from working

properly during a collision. For example, using wheel rim/tyre combinations that have not been

approved by Volkswagen, lowering the vehicle or making modifications to the suspension rate

including work on the springs, struts and shock absorbers etc., could change the forces that are

measured by the airbag sensors and sent to the electronic control unit. Some changes to the

suspension could cause the forces measured by the sensors to increase, for example. This can

lead to the airbag system being triggered in collision scenarios where it normally would not be

triggered if modifications to the suspension had not been made. Other modifications can cause

the forces measured by the sensors to decrease, therefore preventing the airbag system from

being triggered when it should have been.

WARNING

Incorrect repairs and modifications can cause function problems and damage to the vehicle and

impair the effectiveness of the airbag system. This can result in accidents and serious or even

fatal injuries.

●

Have repairs and modifications to your vehicle carried out only by a qualified workshop.

Airbag modules cannot be repaired. They must be replaced.

Never install recycled airbag components or components that have been taken from end-of-

life vehicles in your vehicle.

WARNING

Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim

combinations, can cause the airbag system to work differently and increase the risk of serious

or fatal injuries in the event of an accident.

●

Never install components in the suspension system which do not have the same

characteristics as the original factory-fitted components.

●

Never use wheel rim/tyre combinations that have not been approved by Volkswagen.

Mobile communication in the vehicle

Electromagnetic radiation

If a mobile telephone or radio device is used without being connected to the external aerial, the

electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased

levels of radiation in the vehicle interior may occur in areas with poor signal in particular, for

instance in rural areas. This could constitute a health hazard →

Depending on the vehicle's equipment level, a suitable mobile phone interface can be used to

connect the mobile telephone to the external aerial. The connection quality is improved and the

range is increased.

Using the telephone

Many countries require a hands-free system to be used when using a telephone inside the

vehicle, e.g. via a Bluetooth ® connection. Before use, secure the mobile telephone to a suitable

bracket →

console.

or stow it in a storage compartment so that it cannot slip around, e.g. in the centre

If the mobile phone interface uses SIM Access Profile (rSAP) technology, use a compatible mobile

phone. If the LTE mobile standard is supported, use a SIM card with LTE data option.

Two-way radios

Observe legal requirements and the manufacturer's operating instructions for operating two-way

radios. Retrofitting two-way radios must be approved.

Contact your Volkswagen dealership for further information on installing a two-way radio.

WARNING

Mobile telephones which are loosely placed in the vehicle or not properly secured could be

flung through the interior and cause injuries during a sudden driving or braking manoeuvre, or

in the event of an accident.

●

Secure a mobile telephone and accessories outside the deployment zone of the airbags, or

stow them safely.

WARNING

If mobile telephones or two-way radios that are not connected to an external aerial are used,

electromagnetic radiation in the vehicle could exceed limit values and thus be a health hazard

for drivers and other vehicle occupants. This also applies to external aerials which have not

been correctly installed.

●

Keep a distance of at least 20 cm between a device's aerial and an active medical implant,

e.g. a pacemaker.

Do not carry an operational device close to or directly above an active medical implant, e.g.

in a breast pocket.

Switch off the device immediately if you suspect it may be interfering with an active medical

implant or any other medical device.

Accessories, modifications, repairs and renewal of parts for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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