Repairs and technical modifications
Repairs and technical modifications must always be carried out according to Volkswagen
specifications →
.
Unauthorised modifications to the electronic components or software in the vehicle may cause
faults. As the electronic components are linked together in networks, these faults may indirectly
affect the working of other systems. This can seriously impair vehicle safety, lead to excessive
wear of components and also invalidate the type approval for the vehicle.
The Volkswagen dealership cannot be held liable for any damage caused by technical
modifications and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications
and/or work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an
authorised Volkswagen workshop using Volkswagen Genuine Parts®.
Volkswagen repair information
Volkswagen Service information and official Volkswagen repair information can be purchased for
a fee.
Customers in Europe, Asia, Australia, Africa, Central and South America: please contact a
Volkswagen dealership or qualified workshop or register on the online portal erWin (electronic
repair and workshop information):
//erwin.volkswagen.de
erWin is available in numerous languages.
Vehicles with special auxiliary equipment or body parts
Auxiliary equipment and second stage manufacturers must ensure that the equipment and
bodies (conversions) adhere to the stipulated environmental laws and regulations, particularly
the EU directive 2000/53/EC concerning end-of-life vehicles and EU directive 2003/11/EC
concerning the restriction on the marketing and use of certain dangerous substances and
preparations.
The vehicle owner must keep all assembly documentation for these conversions and pass it on to
the scrapping company upon vehicle handover if the vehicle is scrapped. This is intended to
facilitate environmentally responsible disposal for all vehicles, including refitted vehicles.
Windscreen repairs
To function properly, some items of equipment require an electrical or electronic module, which
is located on the inside of the windscreen near the interior mirror. If the windscreen has been
damaged in the viewing field of the electrical or electronic module, e.g. by stone impact, the
windscreen must be replaced. Repairing the crack can lead to malfunction or functional faults in
the equipment.
After changing the windscreen, the camera and sensors must be adjusted and calibrated by a
qualified workshop.
Impairment or damage to sensors and cameras
Incorrectly performed repairs, structural changes to the vehicle, e.g. “lowering” the suspension,
retrofitted add-on parts or changes to the trim can lead to sensors and cameras being displaced
or damaged. This can also be caused by collisions, e.g. when parking, or also even by minor
damage, e.g. stone impacts on the windscreen.
Failure to observe this may impair important functions (driver assist systems) and damage the
vehicle.
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