If and when for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

If and when  
Vehicle toolkit  
Introduction to the topic  
Observe any country-specific legislation when securing your vehicle in the event of a breakdown.  
WARNING  
In the event of a sudden driving or braking manoeuvre or accident, a loose vehicle toolkit,  
breakdown set and spare wheel or temporary spare wheel could be flung though the vehicle  
and cause severe injuries.  
●
Ensure that the vehicle toolkit, breakdown set and spare wheel or temporary spare wheel  
are always properly secured in the luggage compartment.  
WARNING  
Unsuitable or damaged tools in the vehicle toolkit can lead to accidents and injuries.  
●
Never work with unsuitable or damaged tools from the vehicle toolkit.  
Stowage  
Fig. 1 In the luggage compartment: opening the luggage compartment floor.  
The vehicle toolkit may be located in various places in the vehicle, e.g. in the side stowage area  
of the luggage compartment or under the luggage compartment floor → Fig. 1 .  
—Remove the luggage net if necessary.  
—Grip the recessed handle in the luggage compartment floor and lift it until it is held in position  
by the side restraints (arrows).  
NOTICE  
Never drop the luggage compartment floor; guide it slowly back down. The trims or the  
luggage compartment floor could otherwise be damaged.  
After using the jack, crank it back to its original position so that it can be stowed safely.  
Contents of the vehicle toolkit  
Fig. 1 Contents of the vehicle toolkit. (illustration)  
The content of the vehicle toolkit is determined by the vehicle equipment level. The following  
describes the maximum content.  
Key to Fig. 1 :  
1
Screwdriver with hexagon socket in the handle for unscrewing or tightening slackened  
wheel bolts. The screwdriver blade is reversible. The screwdriver may be stowed under the  
box spanner.  
2
Adapter for the anti-theft wheel bolt. Volkswagen recommends that you carry the wheel  
bolt adapter in the vehicle toolkit at all times. The code number of the anti-theft wheel bolt  
is stamped on the front of the adapter. You will need this number to replace the adapter if it  
is lost. Make a note of the code number for the anti-theft wheel bolt and keep it in a safe  
place – but not inside the vehicle.  
3
4
5
6
7
Screw-in towing eye.  
Wire hook for pulling off the centre trims, wheel covers and the wheel bolt caps.  
Jack. Before you repack the jack, you must fully wind in the claw.  
Box spanner for wheel bolts.  
Crank.  
Jack: maintenance  
There are no maintenance cycles for the jack. Grease the jack with universal lubricant when  
necessary.  
Wiper blades  
Service position  
Fig. 1 Wipers in service position.  
The wiper arms can be lifted off the windscreen when in the service position. Carry out the  
following steps to move the wipers to the service position → Fig. 1 :  
Activating service position  
—The bonnet must be closed (→ In the engine compartment, Operation).  
—Switch the ignition on and then off again.  
—Push the wiper lever downwards briefly.  
Lifting the windscreen wiper arms  
—Move the wiper arms to the service position before lifting →  
.
—When lifting a wiper arm, hold it only in the area of the wiper blade mounting.  
Place the wiper arms back onto the windscreen before driving away. With the ignition switched  
on, briefly press the wiper lever down to bring the wiper arms back to the original position.  
NOTICE  
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●
In order to prevent damage to the bonnet and the wiper arms, the windscreen wiper arms  
should only be lifted when in the service position.  
Always return the wiper arms to the windscreen before starting your journey.  
Cleaning and replacing wiper blades  
Fig. 1 Changing the windscreen wiper blades.  
Fig. 2 Changing the rear window wiper blade.  
The factory-fitted windscreen wiper blades are coated with graphite. The graphite coating  
ensures that the wiper blade moves quietly over the window. If the graphite coating is damaged,  
the wiper will become louder.  
Check the condition of the wiper blades on a regular basis. Rubbing wiper blades should be  
changed if damaged or cleaned if dirty →  
.
Damaged wiper blades should be replaced immediately. Wiper blades can be obtained from a  
qualified workshop.  
Cleaning wiper blades  
Note for the windscreen wipers: move the wiper arms to the service position before lifting them  
(→ Wiper blades, Operation).  
—When lifting a wiper arm, hold it only in the area of the wiper blade mounting.  
—Clean the wiper blades carefully using a damp sponge →  
—Place the wiper arms carefully back onto the windscreen.  
.
Changing the windscreen wiper blades  
—Move the wiper arms to the service position before lifting (→ Wiper blades, Operation).  
—When lifting a wiper arm, hold it only in the area of the wiper blade mounting.  
—Press and hold the release button and simultaneously pull off the wiper blade in the direction  
of the arrow → Fig. 1 1 .  
—Insert a new wiper blade with the same length and design onto the wiper arm. Push it on until  
it engages.  
—Place the wiper arms carefully back onto the windscreen.  
Changing the wiper blade for the rear window  
—When lifting a wiper arm, hold it only in the area of the wiper blade mounting.  
—Lift and fold back the wiper arm.  
—Press and hold the release button → Fig. 2 1 .  
—Tilt the wiper blade in the direction of the wiper arm → Fig. 2 (arrow A ) and pull it off in the  
direction of the arrow B at the same time. You may need to use some force to do this.  
—Insert a new wiper blade with the same length and design onto the wiper arm against the  
direction of the arrow. Push it on until it engages → Fig. 2 (arrow B ). The wiper blade must  
be in the folded back position → Fig. 2 (arrow A ).  
—Carefully place the wiper arm back onto the rear window.  
WARNING  
Worn or dirty windscreen wiper blades reduce visibility and increase the risk of accidents and  
severe injuries.  
●
Always change wiper blades if they are damaged or worn and no longer clean the window  
properly.  
NOTICE  
Damaged or dirty wipers can scratch the windows.  
●
Do not use any detergents containing solvents, hard sponges and other sharp objects, as  
they can damage the graphite coating of the wiper blades during cleaning.  
●
Do not use fuel, nail varnish remover, paint thinner or similar products to clean the windows.  
Wax deposits on the windscreen and rear window could cause the wiper blades to rub.  
Remove wax residue using a special cleaning product or cleaning cloths.  
Exterior lighting  
Bulbs with LED technology  
The exterior lighting may be designed in LED technology. Owners cannot replace the LEDs  
themselves. If individual LEDs fail, this may be an indication that more LEDs are on the point of  
failure. If this happens, have the lights checked and replaced if necessary at a qualified workshop.  
It may be illegal to drive with faulty exterior lights.  
WARNING  
Accidents can occur if roads are not sufficiently illuminated and other road users have difficulty  
seeing the vehicle, or cannot see it at all.  
Changing fuses  
Introduction to the topic  
At the time of publication we are unable to provide an complete overview of the locations of the  
fuses for the electrical consumers. This is because the vehicle is under constant development,  
because fuses are assigned differently depending on the vehicle equipment level and because  
several electrical consumers may use a single fuse. You can obtain further information about the  
fuse assignment from a Volkswagen dealership.  
Several electrical consumers can share a single fuse. Conversely, a single consumer could have  
more than one fuse.  
Therefore fuses should only be replaced when the cause of the fault has been rectified. If a new  
fuse blows again shortly after fitting, have the electrical system checked by a qualified workshop  
as soon as possible.  
Fuses for emergency services  
A high-voltage system fuse in the fuse box under the steering wheel, behind the stowage  
compartment (left-hand drive) or behind a cover in the glove box (right-hand drive) is identified  
with a special tag to enable emergency services to de-energise the vehicle as quickly as possible.  
Never attempt to replace these fuses or swap them with other fuses in other slots → . If this  
fuse is faulty, always have it replaced by a qualified workshop.  
WARNING  
The voltage in the high-voltage system can cause electric shocks, serious burns and death!  
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●
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Never touch the electrical cables in the engine compartment.  
Avoid causing short circuits in the electrical system.  
Never attempt to replace or repair fuses for the high-voltage system. Always have work  
performed by a qualified workshop.  
WARNING  
Using unsuitable or repaired fuses and bridging an electrical circuit without fuses can cause a  
fire and serious injuries.  
●
Never fit fuses that have a higher fuse rating. Fuses must always be replaced by a new fuse  
with the same amp rating (same colour and markings) and size.  
●
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Never repair a fuse.  
Never use a metal strip, paper clip or similar objects to replace a fuse.  
NOTICE  
●
To avoid damage to the electrical system in the vehicle, always switch off the ignition, lights  
and all electrical consumers and remove the vehicle key from the ignition before changing a  
fuse.  
●
●
You can damage another location in the electrical system by using a fuse with a higher amp  
rating.  
Fuse boxes must be protected from dirt and moisture when opened. Dirt and moisture in the  
fuse boxes can damage the electrical system.  
NOTICE  
●
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Never remove the specially tagged high-voltage fuses from the fuse box in the dash panel.  
These are for the exclusive use of the emergency services so that the vehicle can be de-  
energised as quickly as possible.  
To avoid damage to the electrical system in the vehicle, always switch off the ignition, lights  
and all electrical consumers and remove the vehicle key from the ignition before changing a  
fuse.  
●
●
You can damage another location in the electrical system by using a fuse with a higher amp  
rating.  
Fuse boxes must be protected from dirt and moisture when opened. Dirt and moisture in the  
fuse boxes can damage the electrical system.  
NOTICE  
●
●
Remove the covers for the fuse boxes carefully and install them again properly so as to  
avoid damage to the vehicle.  
Fuse boxes must be protected from dirt and moisture when opened. Dirt and moisture in the  
fuse boxes can damage the electrical system.  
There are other fuses in the vehicle in addition to those described in this chapter. These  
should be changed only by a qualified workshop.  
Fuses in the engine compartment  
Fig. 1 In the engine compartment: cover 1 of the fuse box including plastic pliers 2 .  
Opening the fuse box in the engine compartment  
—Open the bonnet  
(→ In the engine compartment, General safety).  
—Press the locking button in the direction of the arrow → Fig. 1 (Arrows), in order to unlock the  
cover of the fuse box → Fig. 1 1 .  
—Lift off the cover.  
—To install, position the cover on the fuse box and press it downwards until the cover audibly  
clicks into place on both sides.  
Plastic pliers may be located on the inside of the fuse box cover to pull out fuses → Fig. 1 2 .  
Fuse tables for fuses in the engine compartment  
Fig. 1 In the engine compartment: fuse locations.  
The table shows the fuse locations of the electrical consumers relevant for the driver. The first  
column in the table contains the location. The other columns contain the fuse types, the amp  
rating and the consumer protected by the fuse.  
Depending on the market and specification of your vehicle, the fuse numbers and locations may  
differ to those given in the table. If necessary, ask your Volkswagen dealership for the exact fuse  
assignment.  
Fuse location → Fig. 1 :  
F6  
5 amps, ATO®, brake light sensor.  
40 amps, JCASE®, windscreen heating.  
F15 15 amps, ATO®, horn.  
F19 30 amps, ATO®, front wipers.  
F14  
Fuses in the dash panel  
Fig. 1 Fuse box cover in the dash panel: left-hand drive vehicle, on the left-hand side of the  
steering wheel.  
Fig. 2 Fuse box cover in the dash panel: right-hand drive vehicle, on the front passenger side.  
Left-hand drive vehicle: opening the fuse box in the dash panel  
—Open the stowage compartment on the driver side and remove the contents if necessary  
→ Fig. 1 .  
—Pull the left-hand side of the stowage compartment firmly in the direction of the arrow. You  
may need to use some force to do this.  
—To install, press the stowage compartment into the mounts on the dash panel until it audibly  
clicks into place on both sides and then close the compartment.  
Right-hand drive vehicle: opening the fuse box in the dash panel  
—Open the glove box and empty if necessary.  
—Push damper element downwards into the opening of the holder and pull out to the side  
→ Fig. 2 1 .  
—Push catches upwards in the direction of the arrow at the same time open the glove box  
further → Fig. 2 2 .  
—To install: move the stowage compartment into position. Insert the damper element into the  
opening in the holder and slide upwards until it audibly engages. Carefully push the stowage  
compartment forwards beyond the resistance of the catches → Fig. 2 2 .  
Fuse table for fuses in the dash panel  
Fig. 1 In the dash panel: fuse assignment.  
The table shows the fuse locations of the electrical consumers relevant for the driver. The first  
column in the table contains the location. The other columns contain the fuse types, the amp  
rating and the consumer protected by the fuse.  
Depending on the market and specification of your vehicle, the fuse numbers and locations may  
differ to those given in the table. If necessary, ask your Volkswagen dealership for the exact fuse  
assignment.  
Fuse location → Fig. 1 :  
F4  
7.5 amps, MINI®, anti-theft alarm.  
F7  
10 amps, MINI®, air conditioning system control panel or heating and fresh  
air system, rear window heating relay.  
F8  
7.5 amps, MINI®, light switch (dipped beam), rain/light sensor,  
electronic parking brake.  
F10  
7.5 amps, MINI®, display, Infotainment system  
control panel.  
F11  
40 amps, ATO®, left exterior lighting.  
F12  
F42  
20 amps, ATO®, Infotainment system.  
40 amps, ATO®, blower regulator.  
F16 7.5 amps, MINI®, telephone.  
F23 20 amps, JCASE®, electric glass roof.  
F24 40 amps, ATO®, right exterior lighting.  
F14  
F47  
F26  
30 amps, ATO®, seat heating.  
F27  
30 amps, ATO®,  
interior lighting.  
F40  
20 amps,  
ATO®  
40 amps,  
ATO®, central locking.  
15 amps, ATO®, rear window wiper.  
F51 25 amps, ATO®, rear seat heating.  
F53 30 amps, ATO®, rear window heating.  
Electric windows and electrically adjustable seats may be protected by circuit breakers  
which switch on again automatically a few seconds after the overload, e.g. frozen  
windows, has been rectified.  
Changing a blown fuse  
Fig. 1 Blown fuse:  
flat blade fuse,  
cartridge fuse.  
Fig. 2 Removing or inserting a fuse with plastic pliers:  
: flat blade fuse,  
: cartridge fuse.  
Fuse types  
—Standard flat blade fuse (ATO®).  
—Small flat blade fuse (MINI®).  
—Cartridge fuse.  
Colour coding of fuses  
Fuses (ATO - MINI - MAXI)  
Colour  
Amp rating  
Black 1 amps  
Purple  
3 amps  
Orange  
5 amps  
Brown  
7.5 amps  
Red  
10 amps  
Blue  
15 amps  
Yellow  
20 amps  
25 amps  
30 amps  
40 amps  
White or clear Green  
Light green  
Fuses (cartridge)  
Blue 20 amps  
Pink  
30 amps  
Green  
40 amps  
Red  
50 amps  
Yellow  
60 amps  
Preparations  
—Switch off the ignition, the lights and all electrical consumers.  
—Open the appropriate fuse box (→ Fuses, Introduction/General information).  
Detecting a blown fuse  
—Shine a torch onto the fuse. This will help you to spot the blown fuse more easily.  
—If a flat blade fuse (ATO®, MINI®) has blown, this can be recognised from the top and side  
through the transparent housing due to the melted metal strip → Fig. 1  
.
—If a cartridge fuse has blown, the melted metal strip can be recognised from the top through  
the transparent housing → Fig. 1  
.
Changing a fuse  
—If applicable, take the plastic pliers out of the fuse box cover → Fig. 2 1 .  
—Push the plastic pliers suitable to the fuse design onto the fuse from the side → Fig. 2  
1
or → Fig. 2  
1 .  
—Remove the fuse.  
—If the fuse has blown, replace it with a new fuse of the same amp rating (same colour and  
same markings) and same size →  
.
—Once the new fuse is inserted, put the plastic pliers back in the cover.  
—Insert the cover again or close the fuse box cover.  
NOTICE  
You can damage another location in the electrical system by using a fuse with a higher amp  
rating.  
Jump starting  
Introduction to the topic  
If the vehicle’s drive system cannot be activated because the 12-volt vehicle battery is  
discharged, you can use the 12-volt vehicle battery in another vehicle to activate the vehicle’s  
drive system.  
Suitable jump leads are needed for jump starting.  
Cable cross-section for the jump leads:  
—For vehicles with an electric drive at least 25 mm2  
WARNING  
Using the jump leads incorrectly or completing the jump start procedure incorrectly can cause  
the 12-volt vehicle battery to explode, which can lead to severe injuries. Please note the  
following in order to reduce the risk of the 12-volt vehicle battery exploding:  
●
All work on the 12-volt vehicle battery and the electrical system can cause serious chemical  
burns, fire or electric shocks. Always read the warnings and safety information before  
carrying out any kind of work on the 12-volt vehicle battery (→ 12-volt vehicle battery,  
Introduction/General information).  
●
●
The vehicle battery providing assistance must have the same voltage (12 volts) and  
approximately the same capacity as the flat 12-volt vehicle battery (see label on battery).  
Never charge a 12-volt vehicle battery which is frozen or has been frozen. Discharged 12-  
volt vehicle batteries can already freeze at temperatures of around 0°C (+32°F).  
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The 12-volt vehicle battery must be replaced if it is frozen or has ever been frozen.  
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is jump  
started. Always keep fire, sparks, naked flames and lit cigarettes away from the 12-volt  
vehicle battery. Never use a mobile telephone when the jump leads are being connected or  
disconnected.  
●
Position the jump leads so that they never come into contact with any moving parts in the  
engine compartment.  
●
●
Never confuse the negative and positive terminals or connect the jump leads incorrectly.  
Observe the jump lead manufacturer's instructions.  
NOTICE  
Please note the following in order to avoid considerable damage to the vehicle electrical  
system:  
●
●
A short circuit can be caused if the jump leads are wrongly connected.  
The vehicles must not touch each other, as any contact could mean that electricity could  
flow as soon as the positive terminals are connected.  
Jump lead connection point (earth connection)  
Fig. 1 In the engine compartment: jump lead connection point (earth connection).  
There is a jump lead connection point – (earth connection) in the engine compartment for  
connecting the black jump lead → Fig. 1 .  
The vehicle can only be jump started via this jump lead connection point (earth connection).  
Jump starting the vehicle  
Fig. 1 How to connect the jump leads.  
Key to Fig. 1 :  
1
2
Vehicle with discharged 12-volt vehicle battery that is being jump-started.  
Vehicle with 12-volt vehicle battery that is supplying power and jump-starting the other  
vehicle.  
3
Suitable earth connection: preferably the jump lead connection point (earth connection), a  
solid metal part which is securely bolted onto the cylinder block, or the cylinder block itself.  
The discharged 12-volt vehicle battery must be properly connected to the vehicle electrical  
system.  
The vehicles must not be touching each other. Otherwise electricity could flow as soon as the  
positive terminals are connected.  
Ensure that the battery clamps have good metal-to-metal contact with the battery terminals.  
If the vehicle’s drive system cannot be activated, stop the procedure and repeat it after  
approximately one minute.  
Please contact an expert if the vehicle’s drive system still cannot be activated.  
Attaching the jump leads  
The jump leads should be connected only in the order A – B – C – D → Fig. 1 .  
The black jump lead should never be connected to the negative terminal – on the 12-volt vehicle  
battery. Connecting the lead to the negative terminal can cause incorrect condition evaluation of  
the 12-volt vehicle battery in the vehicle electronics.  
—Switch off the ignition in both vehicles (→ Deactivating the vehicle’s drive system, Operation).  
—Connect one end of the red jump lead to the positive terminal + of the vehicle battery with the  
discharged 12-volt vehicle battery → Fig. 1 1 →  
.
—Connect the other end of the red jump lead to the positive terminal + of the vehicle battery  
providing assistance → Fig. 1 2 .  
—Connect one end of the black jump lead preferably to a suitable jump start connection point  
(earth connection) or otherwise to a solid metal part that is securely bolted onto the cylinder  
block, or to the cylinder block itself of the vehicle providing assistance → Fig. 1 3 .  
—On the vehicle with the flat 12-volt battery, connect the other end of the black jump lead  
preferably to the jump lead connection point (earth connection), or otherwise to a solid metal  
part that is securely bolted onto the cylinder block, or to the cylinder block itself → Fig. 1  
3
→
.
—Position the leads in such a way that they cannot come into contact with any moving parts in  
the engine compartment.  
Activating the vehicle’s drive system  
—Start the engine of the vehicle that is supplying power and let it run at idle, and start the  
ignition in the electric vehicle.  
—Activate the electric drive on the vehicle with the discharged 12-volt vehicle battery.  
Please contact an expert if the vehicle’s drive system cannot be activated.  
Removing the jump leads  
—Before disconnecting the jump leads, switch off the dipped beam headlights if they are  
switched on.  
—When the engines are running, the jump leads should be removed only in the order D – C – B –  
A → Fig. 1 .  
—Close the battery cover as required.  
—Go to a qualified workshop without delay and have the 12-volt vehicle battery checked.  
WARNING  
Jump starting the vehicle incorrectly can cause the 12-volt vehicle battery to explode, which  
can lead to serious injuries. Please note the following in order to reduce the risk of the 12-volt  
vehicle battery exploding:  
●
All work on the 12-volt vehicle battery and the electrical system can cause serious chemical  
burns, fire or electric shocks. Always read the warnings and safety information before  
carrying out any kind of work on the 12-volt vehicle battery (→ 12-volt vehicle battery,  
Introduction/General information).  
●
●
Always wear suitable eye protection and gloves and never lean over the 12-volt vehicle  
battery.  
Attach the connecting cables in the correct order – the positive cable first, followed by the  
negative cable.  
●
●
Never connect the negative cable to parts of the high-voltage system or to the brake lines.  
The non-insulated parts of the battery clamps must not be allowed to touch each other. The  
jump lead attached to the positive terminal on the 12-volt vehicle battery must not touch  
electrically conductive parts of the vehicle.  
●
●
●
Check the battery window on the 12-volt vehicle battery, using a torch if necessary. If it is  
light yellow or colourless, do not jump start the vehicle. Seek expert assistance.  
Avoid electrostatic discharge in the vicinity of the 12-volt vehicle battery. The explosive gas  
emitted from the 12-volt vehicle battery could be ignited by sparks.  
Do not use jump leads if the 12-volt vehicle battery is damaged or if it is frozen or has been  
frozen.  
NOTICE  
Once the vehicle has been successfully jump-started, go to a qualified workshop and have the  
12-volt vehicle battery checked.  
Tow-starting or towing  
Introduction to the topic  
Towing requires experience, especially when using a tow-rope. Both drivers should be familiar  
with the technique required for towing. Inexperienced drivers should not attempt to tow.  
Make sure that no excessive pulling forces occur and take care to avoid jerking movements.  
When towing offroad, there is always a risk of overloading the anchorage points.  
Observe any legal requirements when towing or tow-starting.  
Tow-starting  
Tow-starting describes the procedure for starting the vehicle by moving it using another towing  
vehicle.  
Towing  
Towing is where a vehicle that cannot be driven is pulled with the aid of another vehicle.  
The vehicle can be towed with a tow-bar or a tow-rope. When the engine is stopped, the  
gearbox is not lubricated sufficiently at higher speeds and over long distances:  
—The maximum permitted towing speed is 50 km/h (30 mph).  
—The maximum permitted towing distance is 50 km.  
Tow-rope, tow-bar  
It is easier and safer to tow a vehicle with a tow-bar. Use a tow-rope only if you do not have a  
tow-bar.  
The tow-rope should be slightly elastic to reduce the strain on both vehicles. It is advisable to  
use a tow-rope made of synthetic fibre or similarly elastic material.  
Towing with a breakdown truck  
If your vehicle to be towed needs to be raised at one axle, the vehicle should be raised only at the  
front axle and towed. Volkswagen recommends having the vehicle transported standing with  
four wheels on a recovery vehicle.  
WARNING  
If a vehicle is being towed, the vehicle handling and braking efficiency will change significantly.  
WARNING  
Never tow a vehicle that has no power supply.  
●
Never remove the vehicle key from the ignition or switch off the ignition using the starter  
button during towing. This could cause the mechanical steering column lock (steering lock)  
or the electronic steering column lock to engage suddenly. You will no longer be able to  
steer the vehicle. This can lead to a loss of control of the vehicle, accidents and serious  
injuries.  
●
If the power supply of the towed vehicle fails, stop towing immediately and seek expert  
assistance.  
NOTICE  
Towing with a tow-rope or tow-bar can damage the vehicle.  
●
●
Tow the vehicle carefully with a tow-rope or tow-bar.  
If possible, have the broken-down vehicle towed by a breakdown truck.  
NOTICE  
When pushing the vehicle by hand, the tail light clusters, side spoilers on the rear window and  
large panels can be damaged and the rear spoiler may become detached.  
●
When pushing the vehicle by hand, do not press on the tail light clusters, side spoilers on the  
rear window, large panels and the rear spoiler.  
NOTICE  
The vehicle can be damaged, e.g. the vehicle paintwork, when removing and fitting the cover  
and towing eye.  
●
Remove and install the cover and the towing eye carefully so as to avoid damage to the  
vehicle.  
Notes on tow-starting and towing  
It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard  
warning lights are switched on. To do this, operate the turn signal and main beam lever in the  
required direction while the ignition is switched on. The hazard warning lights will not flash while  
the turn signal is being used. The hazard warning lights will start flashing again automatically as  
soon as the turn signal and main beam lever is moved back to the neutral position.  
When should your vehicle not be tow-started or towed?  
Do not have the vehicle towed in the following situations:  
—The text message  
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instrument cluster.  
—The power supply for the 12-volt vehicle electrical system cannot be guaranteed.  
—The 12-volt vehicle battery is discharged. The steering remains locked and the parking brake  
and steering column lock cannot be released if they have been applied previously.  
—The instrument cluster display does not work properly.  
—The selector lever cannot be moved to neutral (N position).  
—If the steering function or the operating clearance of the wheels cannot be ensured after an  
accident.  
If the vehicle cannot be towed on its own wheels due to one of the above conditions, seek expert  
assistance and have the vehicle transported on a recovery vehicle if necessary. Inform the people  
involved, in particular the organisation office and the transport company, that your vehicle is an  
electric vehicle.  
Tow-starting  
Preparations for tow-starting  
The vehicle is not suited for tow-starting other vehicles.  
For technical reasons, your vehicle may not be tow-started. Try to activate the vehicle’s drive  
system by jump starting (→ Jump starting, Introduction/General information).  
Towing  
Preparations  
—Attach the tow-rope or the tow-bar only to the mounting points provided (→ Tow-starting or  
towing, Introduction/General information).  
—Make sure that the tow-rope is not twisted. Otherwise a towing eye can become unscrewed  
during towing.  
—Switch on the ignition and hazard warning lights on both vehicles. However, observe any  
regulations to the contrary.  
—Observe the instructions for towing in the vehicle wallet of the other vehicle.  
Pulling vehicle (front)  
The vehicle is not suited for towing other vehicles.  
Pulled vehicle (rear)  
—Make sure that the ignition is switched on so that the steering wheel is not locked and so that  
you can indicate, sound the horn and operate the wipers if necessary.  
—The brake servo and power steering function only when the vehicle’s drive system is activated.  
Otherwise you must press the brake pedal with significantly more force and also use more  
effort for steering.  
—Release the electronic parking brake.  
—Make sure that the tow-rope is always taut.  
—Select the lever position N.  
In emergency situations the vehicle may be towed or pushed only at walking speed for no more  
than 100 m on its own four wheels. For any further distance the vehicle must be transported on  
a recovery vehicle →  
.
WARNING  
If the vehicle is towed even though the text message  
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and the front wheels can lock, in particular on icy or wet roads. Locking front wheels can impair  
the steering functions and cause accidents and serious injuries.  
●
If the message  
instrument cluster, tow the vehicle only in emergency situations.  
If the message  
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instrument cluster, tow the vehicle only at walking speed for a maximum of 100 m.  
Fitting the towing eye at front  
Fig. 1 In the front bumper on the right: removing the cover.  
Fig. 2 In the front bumper on the right: screwing in the towing eye.  
The towing eye must always be kept in the vehicle.  
Comply with the notes on towing (→ Tow-starting or towing, Limits/System limits).  
Fitting the towing eye at front  
—Remove the towing eye from the vehicle toolkit in the luggage compartment (→ Vehicle  
toolkit, Prerequisite).  
—Press at the side of the cover (arrow) to release the cover → Fig. 1 .  
—Pull the cover forwards to remove it and leave it to hang from the vehicle.  
—Turn the towing eye clockwise into the mounting → Fig. 2 and tighten as far as it will go →  
. Use a suitable object to screw the towing eye fully and securely into the mounting.  
—After you have finished towing, remove the towing eye by unscrewing it anticlockwise.  
—Insert the cap in the respective recess and press in until it engages.  
—Clean the towing eye if necessary and place it back in the vehicle toolkit in the luggage  
compartment.  
NOTICE  
The towing eye must always be screwed fully and securely into the mounting. Otherwise, the  
towing eye can be wrenched out of the mounting when the vehicle is being tow-started or  
towed.  
Fitting the rear towing eye  
Fig. 1 In the rear bumper on the right: screwing in the towing eye: removing the cover.  
Fig. 2 In the rear bumper on the right: screwing in the towing eye: screwing in the towing eye.  
The towing eye must always be kept in the vehicle.  
Comply with the notes on towing (→ Tow-starting or towing, Limits/System limits).  
Fitting the rear towing eye  
—Remove the towing eye from the vehicle toolkit in the luggage compartment (→ Vehicle  
toolkit, Prerequisite).  
—Press on the lower area of the cover in the direction of the arrow to release the cover  
→ Fig. 1 .  
—Remove the cover and leave it hanging from the vehicle.  
—Turn the towing eye clockwise into the mounting and tighten as far as it will go → Fig. 2 , →  
. Use a suitable object to screw the towing eye fully and securely into the mounting.  
—After you have finished towing, remove the towing eye by unscrewing it anticlockwise.  
—Insert the cap in the respective recess and press in until it engages.  
—Clean the towing eye if necessary and place it back in the vehicle toolkit in the luggage  
compartment.  
NOTICE  
●
The towing eye must always be screwed fully and securely into the mounting. Otherwise,  
the towing eye can be wrenched out of the mounting when the vehicle is being tow-started  
or towed.  

Related Topics

Vehicle toolkit
Wiper blades
Exterior lighting
Changing fuses
Jump starting
Tow-starting or towing

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