Get In an emergency Guide for Volkswagen E Golf 4 Door Second Generation (2017-2020)

In an emergency

Making you and your vehicle safe

Observe any legislation concerning the safety of a broken-down vehicle. For example, many

countries stipulate that you have to switch on the hazard warning lights and wear a high-

visibility waistcoat (→ Emergency equipment, Description).

Checklist

To ensure your own safety and that of your passengers, observe the following points in the

specified order →

:

1. Stop the vehicle at a safe distance away from moving traffic and on a suitable surface →

.

2. Switch on the hazard warning lights using the

3. Switch on the electronic parking brake.

4. Move the selector lever to position P.

button (→ Centre console, Overview).

5. Deactivate the vehicle’s drive system (→ Deactivating the vehicle’s drive system, Operation).

6. Ensure that all occupants exit the vehicle and go straight to a safe place away from moving

traffic, e.g. behind the safety barrier. Observe the country-specific regulations concerning

high-visibility waistcoats.

7. Take all vehicle keys with you when you leave the vehicle.

8. Set up the warning triangle to draw the attention of other road users to your vehicle.

9. Allow the electric drive to cool down and, if necessary, seek expert assistance.

When the hazard warning lights are switched on, for example if you are being towed, you can

still indicate a change in direction or lane change by operating the turn signal. The hazard

warning lights will be interrupted temporarily.

Switch on the hazard warning lights, e.g. in the following situations:

—When traffic ahead suddenly slows down or you reach the tail end of a traffic jam to warn

vehicles behind you.

—There is an emergency situation.

—The vehicle has broken down.

—When tow-starting or towing.

Always follow local regulations for the use of the hazard warning lights.

If the hazard warning lights are not working, you must use an alternative method of drawing

attention to the broken-down vehicle. This method must comply with traffic legislation.

WARNING

Any broken-down vehicle poses a high accident risk for the vehicle occupants and other road

users.

●

Stop the vehicle as soon as possible and when safe to do so.

Park the vehicle at a safe distance from moving traffic.

Switch on the hazard warning lights.

Never leave other persons alone in the vehicle, particularly children or people requiring

assistance. This applies in particular when the doors are locked. People locked in the vehicle

may be subjected to very high or very low temperatures.

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe

injuries.

●

Always follow the instructions in the checklist and observe the general safety procedures.

NOTICE

When pushing the vehicle by hand, do not press on the rear lights, the rear spoiler or large

panels. This could damage the vehicle and loosen the rear spoiler.

The 12-volt vehicle battery will discharge if the hazard warning lights are left on over a

long period of time – even when the ignition is switched off.

Depending on the vehicle equipment, the brake lights flash rapidly if you brake sharply

or initiate full braking at a speed of more than 80 km/h (50 mph). This provides an

especially conspicuous warning for the following traffic. If you then continue to brake,

the hazard warning lights will be switched on automatically at speeds under

approximately 10 km/h (6 mph). Once the vehicle starts to accelerate, the hazard

warning lights will switch off again.

What to do in the event of an accident or a fire

Checklist of what to do in the event of a fire

To ensure your own safety and that of your passengers in an accident, observe the following

actions in the specified order →

:

✓ Switch off the ignition and remove the vehicle key from the ignition lock.

✓ Switch on the hazard warning lights using the

button (→ Centre console, Overview).

✓ Set up the warning triangle to draw the attention of other road users to your vehicle.

✓ If necessary, remove all persons from the hazard area and provide first aid.

✓ Report the accident to the fire service. Inform the fire service that the vehicle in question has

an electric drive.

✓ Wait for the emergency services at the scene of the accident.

✓ Inform the emergency services and the persons involved at the scene of the accident that it is

an electric vehicle.

Checklist of what to do in the event of a fire

To ensure your own safety and that of your passengers in the event of a vehicle fire, observe the

following actions in the specified order →

:

✓ Switch off the ignition and remove the vehicle key from the ignition lock.

✓ If possible, switch on the hazard warning lights using the

button (→ Centre console,

Overview).

✓ If possible, place the warning triangle in position to draw the attention of other road users to

your vehicle.

✓ If necessary, remove all persons from the hazard area and provide first aid.

✓ Report the fire to the fire service. Inform the fire service that the vehicle in question has an

electric drive.

✓ Wait for the emergency services at a safe distance.

✓ Inform the emergency services and the persons involved at the scene of the accident that it is

an electric vehicle.

✓ Do not attempt to extinguish the fire yourself.

✓ Do not remain near the burning vehicle.

WARNING

Ignoring any of the items on this important safety checklist can lead to accidents and severe

injuries.

●

Always follow the instructions in the checklist and observe the general safety procedures.

WARNING

In the event of a fire, an explosion and leaking hazardous substances can cause serious injuries.

●

Never remain near the burning vehicle.

Equipment for an emergency

Fig. 1 In the boot lid: holder for the warning triangle.

First-aid kit

Depending on the vehicle equipment, the first-aid kit may be located in a stowage compartment

or a holder in the luggage compartment, under the luggage compartment floor or in the vehicle

interior.

The first-aid kit must comply with legal requirements. Please observe the use-by date of the

contents.

After use, renew contents if necessary and stow the first-aid kit safely again.

Warning triangle

Depending on the equipment, the warning triangle may be located in the boot lid. When the boot

lid is open, turn the lock of the holder → Fig. 1 by 90° anticlockwise in the direction of the arrow,

open the holder and remove the warning triangle.

The warning triangle must comply with legal requirements.

Return the warning triangle to its holder after use and lock it into place.

High-visibility waistcoat

Depending on the vehicle equipment, the high-visibility waistcoat may be located in a stowage

compartment in the front door trim or in the glove box (→ Driver door, Overview), (→ Front

passenger side, Overview).

The high-visibility waistcoat must comply with legal requirements.

Fire extinguisher

Depending on the vehicle equipment, a fire extinguisher may be located in a holder in the

footwell under the front passenger seat.

The fire extinguisher must comply with legal regulations, must always be ready for use and must

be checked regularly (see inspection seal on the fire extinguisher).

WARNING

In the event of a sudden driving or braking manoeuvre or accident, loose objects could be flung

though the vehicle and cause severe injuries.

●

Always secure the first-aid kit, warning triangle and fire extinguisher safely in the holders in

the vehicle.

●

Stow the high-visibility waistcoat in a stowage compartment so that it is easily accessible.

Information call, breakdown call and emergency call service

Fig. 1 In the roof console: control for voice services.

Depending on the vehicle equipment, a control may be installed in the roof console → Fig. 1 . The

voice services including information call, breakdown call and Emergency Call Service can be

placed by pressing the or

or button.

The required connection is established by a factory-fitted control unit. A connection to a

telephone call centre will be established when you initiate one of the voice services.

Indicator lamp

The control is equipped with an indicator lamp → Fig. 1 (arrow). Depending on the mode of the

emergency call system, the indicator lamp lights up in different colours and light sequences:

Indicator lamp does not light up: all voice services are deactivated.

Indicator lamp flashing red for about 20 seconds after the ignition has

been switched on: at least one voice service is disabled.

Indicator lamp lights up red continuously: system error. Voice service availability

is restricted.

Indicator lamp lights up green: voice service available, system ready for operation.

Indicator lamp flashes green: active connection to a voice service.

Information call

—The information call enables you to call the Volkswagen AG hotline.

—The information call function is available only in some sales regions.

—The telephone call centre communicates in the language registered for the vehicle in Car-Net.

Breakdown call

—The breakdown call allows you to seek professional assistance should your vehicle break down.

—Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.

—The telephone call centre communicates in the language registered for the vehicle in Car-Net.

Emergency Call Service

—If an emergency call is placed manually, or automatically after an accident where an airbag

was triggered, data relevant for the emergency call, e.g. the current vehicle location, will be

transmitted automatically (→ Customer information, Description).

—The telephone call centre communicates in the language set up in the vehicle's Infotainment

system. English is used if this language is not available at the location of the emergency.

Initiating an emergency call manually

—Press the red emergency call button . The emergency call will be initiated.

You can cancel the emergency call within around twelve seconds by pressing the emergency call

button once more.

Automatic emergency call

An automatic emergency call is initiated only when the ignition is switched on.

A connection to the emergency call centre is set up immediately after the airbags or belt

tensioners have been triggered. The automatic emergency call cannot be cancelled by pressing

the emergency call button

.

Rescue measures will be initiated automatically if there is no response to questions from the

emergency call centre.

Integrated battery

The integrated battery ensures that the emergency call system remains available for some time if

the 12-volt vehicle battery is disconnected or faulty.

A corresponding message will be displayed in the instrument cluster display if the integrated

battery is discharged or faulty. Go immediately to a qualified workshop if necessary and have the

integrated battery replaced.

Data transmission

In the event of an emergency call, the available data are transmitted to the emergency call

centre in order to permit determination of the necessary rescue measures.

The transmitted data include the following:

—Current position of the vehicle.

—Vehicle identification number.

—Fuel type.

—Vehicle type.

Back-up to 112 emergency number

In some cases, the emergency call service may be restricted or unavailable so the general

emergency call number 112 will be used to conduct an emergency call. In this case, only a voice-

based connection is established. No data will be transmitted, e.g. regarding the vehicle or its

location.

The following circumstances may restrict access to the emergency call service and lead to the

call being forwarded to the 112 emergency number:

—Your current emergency call location is in an area with no or insufficient mobile

communications and GPS reception. This can also include tunnels, streets with tall buildings,

garages, underpasses, mountains and valleys.

—You are in an area with sufficient mobile communications and GPS reception but the

telecommunications provider's mobile network is not available.

—The Emergency Call Service is prohibited by law in some countries.

—There is no valid licence for using the Emergency Call Service.

—The components in the vehicle required for the Emergency Call Service are damaged or do not

have a sufficient power supply.

Please also observe the other information on Volkswagen Car-Net (→ Car-Net,

Description).

Troubleshooting

Emergency call system fault

The indicator lamp in the emergency call button lights up red continuously . In addition, the

message

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instrument cluster display.

There is a system fault in the emergency call system. It is not possible to make an emergency

call.

—Drive immediately to a qualified workshop.

—Have the fault rectified.

Emergency call system operation restricted

The indicator lamp in the emergency call button lights up red continuously . In addition, the

message

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cluster display.

The availability of the emergency call system function is restricted. It is not possible to establish

a voice call to the emergency call centre, for example.

—Drive immediately to a qualified workshop.

—Have the fault rectified.

In an emergency for Your Volkswagen E Golf 4 Door Second Generation (2017-2020)

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