2008-2017 Volkswagen Golf 4 Door Consumer information User Manual
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Consumer information for Your Volkswagen Golf 4 Door Sixth Generation (2008-2017)

Consumer information  
Introduction  
In this section you’ll find information about:  
Operating your vehicle outside of the United States and Canada  
Radio antenna and reception  
Component protection  
Volkswagen service information  
More information:  
Exterior views  
Technical data  
Starting assistance systems  
Parts, accessories, repairs, and modifications  
Booklet Warranty and Maintenance  
WARNING  
Improper vehicle care and use, as well as improper changes to the vehicle, increase the risk  
of accidents and injuries.  
Obey all applicable legal requirements.  
Read your Owner's Manual and heed all WARNINGS.  
NOTICE  
Improper vehicle care and use, as well as improper changes to the vehicle, can result in  
damage to the vehicle.  
Obey all applicable legal requirements.  
Perform service according to the specifications in the Booklet Warranty and  
Maintenance.  
Read your Owner's Manual and heed all WARNINGS.  
Operating your vehicle outside of the United States and Canada  
Please first read and note the introductory information and heed the WARNINGS  
Government regulations in the United States and Canada require that automobiles meet specific  
emission regulations and safety standards. Therefore, vehicles built for the U.S. and Canada differ  
from vehicles sold in other countries.  
If you want to drive the car in another country for a short time, please see the information in Driving  
in other countries.  
If you plan to take your vehicle outside the continental limits of the United States or Canada, there is  
the possibility that:  
Unleaded fuels for vehicles with catalytic converters may not be available.  
Fuel may have a considerably lower octane rating and may cause engine damage.  
Service may be inadequate due to lack of proper service facilities, tools or testing equipment.  
Replacement parts may not be readily available.  
DVD navigation systems for vehicles built for the United States and Canada will not necessarily  
work in Europe, and may not work in other countries outside of North America.  
NOTICE  
Volkswagen is not responsible for mechanical damage that may result from substandard fuel  
or service or the unavailability of Genuine Volkswagen parts.  
Volkswagen is not responsible if the vehicle does not meet the respective legal  
requirements in other countries and continents.  
Radio antenna and reception  
Please first read and note the introductory information and heed the WARNINGS  
If the radio and navigation systems were installed at the factory, the radio antenna may be installed in  
different locations in the vehicle:  
On the inside of the rear window with the rear window defroster,  
On the inside of the rear side windows,  
On the inside of the windshield,  
On the vehicle roof.  
Antennas on the insides of windows are thin wires.  
NOTICE  
Antennas installed on the insides of windows can be damaged by abrasive objects or by  
corrosive or acidic cleaning agents or other chemicals. Do not place any stickers on the  
windshield-integrated antenna and never clean the antenna with corrosive or acidic cleaning  
agents or other chemicals.  
NOTICE  
If retrofitting a radio or a navigation system, make sure that the vehicle's standard integrated  
antenna amplifier is compatible with the radio or navigation system. If not, use an additional  
antenna adapter. Otherwise, the antenna amplifier could be overloaded and damaged.  
Operating electrical devices near the integrated windshield antenna may interfere with AM radio  
reception.  
Component protection  
Please first read and note the introductory information and heed the WARNINGS  
Some electronic components and control units are equipped with a component protection feature, for  
example, the radio or navigation system.  
Component protection is a protective feature that helps to:  
Prevent any factory-installed parts from functioning fully if they are installed into other vehicles (for  
example, after theft),  
Prevent full function of components outside of the vehicle,  
Allow legitimate installation or exchange of parts and control units by a professional should they  
require service.  
Where  
What appears  
Possible solution  
The instrument cluster SAFE CP  
display  
See an authorized Volkswagen dealer  
or an authorized Volkswagen Service  
Facility for assistance.  
Radio or navigation  
system display  
Component theft  
protection: the  
Infotainment system is  
not fully available at  
present. Please switch on  
the ignition.  
Switch on the ignition.  
If this does not deactivate component  
protection, see an authorized  
Volkswagen dealer or an authorized  
Volkswagen Service Facility for  
assistance.  
Volkswagen service information  
Please first read and note the introductory information and heed the WARNINGS  
Volkswagen service information is published as soon as possible after model introduction.  
To order service information contact:  
Volkswagen Technical Literature Ordering Center  
WARNING  
Improperly performed repairs and modifications can cause vehicle damage and malfunctions,  
and can impair the efficiency of driver assistance systems and the airbag system. This can  
lead to accidents and severe personal injuries.  
Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or  
an authorized Volkswagen Service Facility.  
Declaration of Compliance, Telecommunications and  
Electronic Systems  
Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.  
Radio-based equipment  
Mobile Phone Package  
Electronic immobilizer  
Remote control vehicle key  
Keyless Access with push-button start  
Car-Net (US only)  
Park Distance Control (PDC)  
These devices comply with:  
FCC Part 15.19  
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following  
2 conditions:  
(1) This device may not cause harmful interference, and  
(2) this device must accept any interference received, including interference that may cause undesired  
operation.  
FCC Part 15.21  
CAUTION:  
Changes or modifications not expressly approved by the party responsible for compliance could void  
the user's authority to operate the equipment.  
These devices comply with RSS-210 of Industry Canada.  
Operation is subject to the following 2 conditions:  
(1) This device may not cause interference, and  
(2) this device must accept any interference, including interference that may cause undesired  
operation of the device.  
The manufacturer is not responsible for any radio or TV interference caused by unauthorized  
modifications to this equipment.  
Applicable only in the United States  
Reporting Safety Defects  
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,  
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition  
to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.  
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect  
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot  
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.  
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-  
424-9153);  
or write to:  
Administrator  
NHTSA  
1200 New Jersey Avenue, SE.  
Washington, D.C. 20590  
You can also obtain other information about motor vehicle safety from  

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