2008-2017 Volkswagen Golf 4 Door Shifting -> Automatic transmission malfunction User Manual
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Shifting -> Automatic transmission malfunction for Your Volkswagen Golf 4 Door Sixth Generation (2008-2017)

WARNING  
Rapid acceleration can cause skidding and loss of traction, especially on slippery roads,  
resulting in a loss of vehicle control, collisions, and serious personal injury.  
Only use the kick-down feature or fast acceleration if visibility, weather, road, and traffic  
conditions permit and other drivers will not be endangered by your driving and the vehicle's  
acceleration.  
Always adapt your driving to the traffic flow.  
Note that the drive wheels can spin and the vehicle can swerve when ASR is switched off,  
especially when the road is slippery.  
Once you have accelerated, switch ASR back on again.  
NOTICE  
When stopping on hills with the transmission in a drive gear, do not use the accelerator to  
help prevent the vehicle from rolling backwards. This can cause the automatic transmission to  
overheat and be damaged.  
Never let the vehicle coast or roll down a hill in Neutral (N), especially when the engine is  
not running. The transmission will not be lubricated and will be damaged.  
Automatic transmission malfunction  
Please first read and note the introductory information and heed the WARNINGS  
Emergency shift program  
If all selector lever position indicators in the instrument cluster display are highlighted against a bright  
background, there is a system malfunction. The automatic transmission or the DSG® automated  
transmission will then operate in the emergency shift program. The emergency shift program lets you  
drive the vehicle, but at a reduced speed and without being able to use all of the forward gears.  
In some cases, vehicles with a DSG transmission may not be able to shift into reverse. It is then  
impossible to drive the vehicle backwards.  
In any event, have the automatic transmission checked by an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Overheating of the DSG® automated transmission  
The DSG transmission may overheat, for example, due to frequent starts, extended “creeping,” or  
stop-and-go traffic. Overheating is indicated by the warning light and, if applicable, by a text  
message in the instrument cluster. An additional warning chime may sound. Stop and let the  
transmission cool down  
.
The vehicle does not move forward or in reverse even though a drive position is selected  
with the selector lever  
If the vehicle does not move in the desired direction, the system may not have engaged the drive  
position correctly. Press the brake pedal and select the drive position again.  
If the vehicle still does not move in the desired direction, there is a system malfunction. See your  
authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance to have the  
system checked.  
NOTICE  
As soon as you get any of these warnings about transmission overheating, you must either  
park the vehicle in a safe place or drive faster than 12 mph (20 km/h).  
If the text message and acoustic warning repeat themselves every 10 seconds or so, you  
must park the vehicle in a safe place as soon as you can safely do so and stop the engine. Let  
the transmission cool down.  
To help prevent damage to the transmission, do not drive the vehicle again until the  
acoustic warning has stopped. As long as the engine is overheated, avoid stop and start  
driving and avoid low speeds (“walking pace”).  
Gear recommendation  
Fig. 133 In the instrument cluster display: Gear recommendation.  
Please first read and note the introductory information and heed the WARNINGS  
Your vehicle may be equipped with a gear recommendation feature. The gear recommendation  
displays a gear in the instrument cluster display that can help reduce fuel consumption.  
For vehicles with an automatic transmission: The selector lever must be in the Tiptronic position  
Shifting with Tiptronic®.  
Key to fig. 133:  
(A)  
(B)  
Current gear.  
Recommended gear.  
If the optimal gear is already selected, another gear is not recommended . Only the current gear is  
displayed.  
WARNING  
The gear recommendation is only intended to assist the driver to select a gear for optimum  
fuel economy. The gear recommendation cannot take road and traffic conditions into  
account.  
The driver is responsible for selecting the correct gear for the current driving conditions,  
such as when passing, when driving on hills or when towing a trailer.  
Selecting the optimal gear helps to reduce fuel consumption.  
The gear recommendation display turns off if you depress the clutch pedal (manual transmission)  
or move the selector lever out of the Tiptronic position (automatic transmission).  

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