Towing for Your Volkswagen Jetta 4 Door Sixth Generation (2011-2018)

Towing  
Introduction  
In this section you’ll find information about:  
Towing on a commercial tow truck  
Tips on towing  
Installing the front towing eye  
Installing the rear towing eye  
Driving tips while towing  
Observe legal requirements when towing.  
For technical reasons:  
A vehicle with a dead battery must never be towed. Jump-start the vehicle instead.  
It is not possible to tow-start or push-start your vehicle. Jump-start the vehicle instead.  
Vehicles with Keyless Access may only be towed with the ignition on.  
Towing the vehicle when the engine is turned off and the ignition is turned on drains the vehicle  
battery. Depending on the charge level of the vehicle battery, it is possible that even after just a few  
minutes, electrical devices such as the emergency flashers may not have the power necessary to  
function. The steering wheel might lock in vehicles with Keyless Access ⇒ꢀ  
.
More information:  
Exterior views  
Shifting  
Engine control and emission control system  
Jump-starting  
WARNING  
Never tow a vehicle without any electrical power.  
Never remove the remote control vehicle key from the ignition switch or turn off the  
ignition with the starter button while the vehicle is moving. The electronic steering column  
lock could suddenly engage, and you would not be able to steer or control the vehicle. You  
can lose control of the vehicle, crash, and seriously injure yourself and others.  
If the vehicle loses power while it is being towed, stop towing the vehicle immediately and  
contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility for  
assistance.  
WARNING  
Towing a vehicle changes the way it handles and brakes. To help reduce the risk of an  
accident and serious personal injury, note the following:  
The driver of the vehicle that is being towed:  
Since the brake booster also does not work when the engine is stopped, you will need  
to press harder on the brake pedal to slow down or stop. Always be alert so as not to rear-  
end the towing vehicle.  
– Will have to use considerably more force to turn the steering wheel because the power  
steering is not working.  
The driver of the vehicle that is doing the towing:  
Must accelerate gradually and gently and avoid jerking movements.  
Must not brake hard or steer sharply.  
Must brake earlier and more gently than in normal driving.  
NOTICE  
Be careful not to damage the paint when installing and removing the towing eye and the  
cover for the threaded hole behind the bumper.  
Unburned fuel can get into the catalytic converter during towing and damage it.  
Towing on a commercial tow truck  
Please first read and note the introductory information and heed the WARNINGS  
To help avoid damaging the vehicle, have it towed only by a professional towing company. Read and  
heed the following information:  
General information  
Never let the vehicle be towed at speeds above 30 mph (50 km/h).  
Never let the vehicle be towed for more than 30 miles (50 km).  
Towing manual transmission vehicles  
Release the parking brake.  
Shift the transmission into Neutral (N).  
If possible, have the vehicle towed with the front wheels off the ground.  
If necessary, the vehicle can also be towed with the rear wheels off the ground ⇒ꢀ  
.
Towing automatic transmission vehicles  
Release the parking brake.  
Shift the transmission into Neutral (N).  
Tow the vehicle only with its front wheels off the ground ⇒ꢀ  
.
When not to tow your vehicle  
If there is little or no oil in the transmission because of damage to your vehicle, it must be moved with  
the drive wheels off the ground. The vehicle can only be towed if its ignition is switched on and its  
electrical system is operating. In the following situations, the vehicle cannot be towed at all and must  
be transported on a flatbed truck or trailer:  
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If the front and rear wheels cannot turn.  
If the vehicle battery is dead (because the electronic steering column lock engages and cannot be  
released).  
If you have to tow an automatic transmission vehicle more than 30 miles (50 km).  
WARNING  
It is not safe for children or other persons to ride in a vehicle that is being towed.  
Never let children or anyone else remain in the vehicle while it is being towed.  
NOTICE  
The drive axle rotates while the vehicle is being towed with its rear wheels off the ground. This  
can damage the automatic transmission.  
Never tow automatic transmission vehicle with the rear wheels off the ground.  
Tow manual transmission vehicles with the rear wheels off the ground only if it is certain  
that no transmission fluid can leak out.  
Tips on towing  
Please first read and note the introductory information and heed the WARNINGS  
Towing eye; tow rope or tow bar  
A towing eye is included in your vehicle's tool kit. This can be inserted in a threaded hole in the front  
bumper and used when your vehicle is being towed by another vehicle. On most vehicles, there is  
another threaded hole in the rear bumper, so you can use the towing eye to tow other vehicles as well.  
Towing a vehicle with a tow bar is safer and easier on both vehicles than using a tow rope. A tow rope  
should be used only if a tow bar is not available.  
The tow rope should be flexible enough to help protect both vehicles from damage. Use a synthetic  
fiber rope or similar rope.  
Attach the tow rope or tow bar only to the towing eye included in the vehicle tool kit for this purpose, or  
to a trailer hitch.  
Towing manual transmission vehicles  
Check whether your vehicle can be towed at all; see below, When not to tow your vehicle  
If yes, not the following for the towed vehicle:  
Shift the gearshift lever to Neutral, Shifting.  
Do not tow faster than 30 mph (50 km/h).  
Do not tow more than 30 miles (50 km).  
Towing automatic transmission vehicles  
Check whether your vehicle can be towed at all; see below, When not to tow your vehicle  
If yes, not the following for the towed vehicle:  
Put the transmission in Neutral (N).  
Do not tow faster than 30 mph (50 km/h).  
Do not tow more than 30 miles (50 km).  
When a commercial tow truck is being used, the vehicle must only be towed with the front wheels  
lifted off the ground.  
When not to tow your vehicle  
In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or  
trailer:  
If transmission fluid has leaked out of the transmission.  
If there is little or no oil in the transmission because of damage to your vehicle, it must be moved  
with the drive wheels off the ground.  
If the front and rear wheels cannot turn.  
When the vehicle battery is dead, because the steering may remain disabled and it may not be  
possible to release the electronic steering column lock.  
If you have to tow an automatic transmission vehicle more than 30 miles (50 km).  
Towing other vehicles  
Obey all legal requirements  
Read and heed all towing information in the owner's manual for the other vehicle.  
A vehicle can be towed only if the electronic steering column lock is released. In case of a power  
loss or malfunctions of the electrical system, the engine may have to be jump-started in order to  
release the electronic steering column lock.  
Installing the front towing eye  
Fig. 181 In the right front bumper: Removing the cover.  
361  
Fig. 182 In the right front bumper: Screwing in the towing eye.  
Please first read and note the introductory information and heed the WARNINGS  
There is a threaded hole for the towing eye in the right front bumper ⇒ꢀfig. 182.  
Always keep the towing eye in the vehicle and stow it securely.  
Read and follow the notes about towing, Tips on towing.  
Installing the front towing eye  
Take the towing eye, the lug wrench, and the screwdriver out of the vehicle tool kit in the luggage  
compartment, Vehicle tool kit.  
Push on the upper part of the cover ⇒ꢀfig. 181 (arrow) so that it pops out.  
Remove the cover and let it hang from the bumper.  
Screw the towing eye counterclockwise into the threaded hole as far as it will go (arrow)  
⇒ꢀfig. 182 ⇒ꢀ . Use the lug wrench to turn and tighten the towing eye.  
When towing is complete, unscrew the towing eye clockwise to remove it.  
Position the upper lip of the cover in the opening in the bumper and carefully push the lower lip  
over the edge of the opening; if necessary press on the lower lip from below.  
Push on the lower part of the cover until the lower lip has locked into place.  
NOTICE  
Always make sure the towing eye is screwed all the way into threaded hole so that it is secure.  
If not, it could be pulled out while your vehicle is being towed.  
Installing the rear towing eye  
Fig. 183 In the right rear bumper: Removing the cover.  
Fig. 184 In the rear right bumper: Screwing in the towing lug.  
Please first read and note the introductory information and heed the WARNINGS  
There is a threaded hole for the towing eye in the right rear bumper ⇒ꢀfig. 184.  
Always keep the towing eye in the vehicle and stow it securely.  
Follow the towing instructions, Tips on towing.  
Installing the rear towing eye  
Take the towing eye, the lug wrench, and the screwdriver out of the vehicle tool kit in the luggage  
compartment, Vehicle tool kit.  
Carefully slide the cover down and off in the direction of the arrow ⇒ꢀfig. 183. Slightly more force  
may be required.  
Stow the cover in the luggage compartment if necessary.  
Screw the towing eye counterclockwise into the threaded hole as far as it will go (arrow)  
⇒ꢀfig. 184 ⇒ꢀ . Use the lug wrench to turn and tighten the towing eye.  
When towing is complete, unscrew the towing eye clockwise to remove it.  
Slide the cover into the bumper in the direction opposite to the arrow until locks into place  
⇒ꢀfig. 183.  
363  
NOTICE  
Always make sure the towing eye is screwed all the way into threaded hole so that it is secure.  
If not, it could be pulled out while your vehicle is being towed.  
Driving tips while towing  
Please first read and note the introductory information and heed the WARNINGS  
Towing requires some experience, especially when using a tow rope. Both drivers must be familiar  
with the techniques required for towing. Inexperienced drivers should not try to tow a vehicle or to  
drive a vehicle that is being towed.  
Do not pull too hard with the towing vehicle, and avoid jerking the tow rope. When towing on an  
unpaved road, there is always a risk of overloading and damaging the attachment points.  
If your vehicle is being towed, it can still signal turns even if the emergency flashers are activated, as  
long as the ignition is switched on. Use the turn signal in the normal way. The emergency flashers go  
off as long as the turn signal is blinking. As soon as the turn signal lever returns to its neutral position,  
the emergency flashers are automatically activated again.  
As the driver of the vehicle being towed:  
If your vehicle is the one being towed, the ignition switch must be switched on to keep the steering  
wheel from locking. Also make sure that the turn signals, horn, windshield wipers, and windshield  
washers work properly.  
Since power steering does not work when the engine is switched off, more effort is needed to steer  
the vehicle.  
Since the brake booster also does not work when the engine is stopped, you will need to press  
harder on the brake pedal to slow down or stop. Do not hit the towing vehicle.  
Read and heed the information and WARNINGS in the towing vehicle's owner's manual.  
As the driver of the towing vehicle:  
Drive especially carefully and accelerate gently. Avoid sudden driving maneuvers.  
Brake earlier and more gently than usual and with light pedal pressure.  
Read and heed the information and WARNINGS in the owner's manual of the vehicle being towed.