Get Automatic transmission Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Troubleshooting

Clutch “slips”

The yellow indicator light turns on.

The clutch does not transmit the full engine torque.

1. Take foot from clutch pedal if required.

Clutch overheats

The yellow indicator light comes on, an audible warning may sound, and additional warning lights and a message may be

shown on the instrument cluster display.

The clutch may, for example, overheat upon frequent starting.

1. Stop at the next opportunity.

2. Disengage the transmission.

3. Set the electronic parking brake.

4. Allow the transmission to cool down with the engine running.

5. If the indicator light does not disappear, do not continue driving, and contact an authorized Volkswagen dealer or

authorized Volkswagen Service Facility.

Otherwise, the transmission could become severely damaged.

Faulty clutch

The yellow indicator light turns on.

The clutch is faulty.

1. Drive on carefully.

2. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system

checked. Otherwise the clutch may become severely damaged. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Automatic transmission

Selector lever

When the ignition is switched on, the

engaged selector lever position is

shown in the instrument cluster

display.

Selecting a selector lever position

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Fig. 98 In the center console: selector lever of the automatic transmission (general example).

To change into gear from neutral position , proceed as follows:

1. Start the engine.

2. Press the brake pedal.

3. Push the selector lever into the desired selector lever position ﬁg. 98.

Description of the selector lever positions

The drive gears are locked. Only select this gear when the vehicle is stationary.

To move the selector lever out of this position when the ignition is switched on, press the brake pedal and press the lock butto

on the selector lever.

Reverse gear is selected. Only select this gear when the vehicle is stationary. The transmission is in the neutral setting. No

power is transferred to the wheels and the engine braking effect is not available.

gear: normal program.

The transmission upshifts and downshifts automatically when in the forward driving gears. The shifting time depends on the

engine load, the personal driving style, and the driving speed.

gear: sport program.

The forward gears automatically upshift later and downshift earlier than in gear in order to fully utilize the engine power

reserves. The shifting time depends on the engine load, the personal driving style, and the driving speed.

To switch between gears and , tap the selector lever toward the rear

.

The selector lever will always spring back to the selector lever position

. This also applies when in the tiptronic shift gate

⇒ Shifting using tiptronic.

Selector lever lock

The selector lever lock prevents you from selecting a gear accidentally when in the or position, causing the vehicle to roll

To release the selector lever lock, switch the ignition on and press the brake pedal. Then press the lock button on the selector

lever handle ﬁg. 98 (arrow).

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When skipping past the position, for example by switching from reverse gear to

, the selector lever is not locked. This

makes it possible to free the vehicle when it is stuck by “rocking” it. If the lever remains in the position for more than approx

one second, when the vehicle is traveling at a speed lower than approx. 5 km/h (approx. 3 mph) and the brake pedal has not

been pressed, the selector lever lock will engage ⇒

.

WARNING

If the brake pedal is released while the engine is running and gear

or is engaged, the vehicle will start moving. This

can cause unintentional vehicle movement and accidents and serious injuries.

When the engine is running and the

or gear is engaged, hold the vehicle with the brake pedal.

As the driver, never leave the driver seat when the engine is running and a gear is engaged.

If you have to leave the vehicle while the engine is running, always set the electronic parking brake and move the

selector lever to the position.

WARNING

Engaging the incorrect gear can cause you to lose control of the vehicle, which could lead to accidents and serious

injuries.

Never press the accelerator pedal while engaging a gear.

Never shift into reverse gear or engage the parking lock while the vehicle is moving.

WARNING

If the vehicle is left in selector lever position on inclines, the vehicle will roll downhill even if the engine is switched on.

This can cause accidents and serious injuries.

Never leave the vehicle in selector lever position

.

NOTICE

If the electronic parking brake is not switched on while the vehicle is stationary and the brake pedal is released while the

parking lock is engaged, the vehicle may move forward or backward a few centimeters. This can cause damage to the

vehicle.

Always set the electronic parking brake ﬁrst before releasing the brake pedal.

If you accidentally switch to while driving, you should take your foot off the accelerator pedal and wait for the engine

to idle in neutral position. Only then should you shift into a gear.

If the selector lever is left for a long period of time in any position other than in the parking lock

switched off, the 12 V vehicle battery will drain.

when the engine is

Shifting using tiptronic

The tiptronic mode allows you to shift

gears manually on an automatic

transmission.

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When shifting in the tiptronic program, the gear currently engaged is maintained. This applies until the system shifts gears

automatically due to the current driving situation.

Using tiptronic with the selector lever

Fig. 99 In the center console: selector lever in the tiptronic position.

1. Push the selector lever to the right out of the

2. Tap the selector lever forward or to the rear

selector lever position and into the tiptronic shift gate.

to upshift or downshift ﬁg. 99.

The lock button on the selector lever must not be pressed when tapping the selector lever within the tiptronic shift gate.

Operating Tiptronic with the shift paddles

Fig. 100 Behind the steering wheel: shift paddles for the tiptronic.

1. To shift up a gear, pull the right-hand shift paddle toward the steering wheel ﬁg. 100.

2. To shift down a gear, pull the left-hand shift paddle toward the steering wheel.

3. Pull the right shift paddle toward the steering wheel for about a second to leave the tiptronic program.

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The tiptronic program ends automatically if you do not operate the shift paddles for some time and the selector lever is not in

the tiptronic position.

When accelerating, the transmission automatically upshifts to the next gear shortly before the maximum permissible

engine RPM is reached.

When downshifting manually, the transmission only shifts if it is no longer possible to over-rev the engine.

Driving with an automatic transmission

The transmission shifts up and down

automatically when in the forward

driving gears.

Driving on an incline

The steeper the incline, the lower the gear that you should select. Lower gears increase the engine braking effect. Never let

the vehicle roll down mountains or hills in the neutral setting.

1. Reduce your speed.

2. Push the selector lever to the right out of the

3. Tap the selector lever to the rear to downshift.

selector lever position and into the tiptronic shift gate.

Or: Downshift using the shift paddles on the steering wheel.

Stopping and starting to drive uphill

The steeper the hill, the lower the gear that you should select.

If you stop on a hill with a gear selected, always press the brake pedal or set the electronic parking brake to prevent the

vehicle from rolling away. Only release the brake pedal or the electronic parking brake once you start driving ⇒

.

Coasting with a DSG^®automated transmission

When using the coasting feature, the vehicle's momentum is used to save fuel with predictive driving. The engine does not

slow down the vehicle, so it can roll for a longer period. The function is only available in selector lever position

a speed range of approx. 40 to 130 km/h (approx. 25 to 80 mph).

and within

If the brake is engaged while rolling, the engine will remain switched off until the vehicle comes to a complete stop.

When rolling without braking, the engine starts again automatically when the vehicle reaches “creeping pace”.

The engine may restart automatically to ensure the engine restarts safely and there is a secure supply of electricity to the

vehicle electrical system.

Triggering the coasting feature

1. In the driving mode selection, select the

driving mode.

2. Take your foot off the accelerator pedal. The engine is disengaged and in neutral. The vehicle is rolling without any engine

braking effect.

Canceling the Coasting Feature

1. Press the brake pedal ﬁrmly.

Or: press the accelerator pedal or brake pedal brieﬂy.

Or: Pull one of the shift paddles toward the steering wheel.

Or: Push the selector lever into the tiptronic position.

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Or: Change the driving mode.

Kick-down

The kick-down function makes maximum acceleration possible in selector lever position

When you press the accelerator pedal all the way down, the automatic transmission downshifts into a lower gear, depending

on the vehicle speed and engine speed. This utilizes the full acceleration power of the vehicle ⇒

or in the tiptronic position.

.

With the kick-down function, the automatic upshift to the next gear only occurs when the maximum predeﬁned engine speed i

reached.

For vehicles with Driving Mode Selection, if the

driving mode is selected and the accelerator pedal is fully pressed past

the pressure point, the engine power is controlled automatically so that the vehicle achieves maximum acceleration.

Launch Control Program

Depending on the vehicle equipment, vehicles with automatic transmission have a Launch Control Program. The Launch

Control Program provide maximum acceleration from a standstill.

1. To start the Launch Control Program, switch off anti-slip regulation (ASR).

2. Use your left foot to press down on the brake pedal and hold it.

3. Move the selector lever to selector lever position

in gear or to the tiptronic position.

Or: on vehicles with Driving Mode Selection, select the Sport.

4. Use your right foot to press the accelerator pedal until an engine speed of approx. 3200 rpm is reached.

5. To start the vehicle with maximum acceleration, take your left foot off the brake ⇒

.

6. Reactivate ASR after acceleration.

The Launch Control Program is only available if the transmission has “warmed up” and the steering wheel is pointing

“straight ahead”.

WARNING

Fast acceleration or switching off the ASR can cause traction loss and sliding. This could cause loss of vehicle control,

accidents, and serious or fatal injuries, especially on slippery roads, such as on wet, icy or dirty roads.

Always adapt your driving style to the ﬂow of trafﬁc.

Only use the kick-down function, Launch Control Program or accelerate quickly when the visibility, weather, road,

and trafﬁc conditions allow it, and when other road users will not be endangered by the vehicle's acceleration and

driving style.

Switch the ASR back on after acceleration.

WARNING

Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, considerably

increase braking distance and possibly lead to a total brake system malfunction. Accidents and serious or fatal injuries

could result.

Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.

NOTICE

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If the vehicle rolls with the engine switched off, the transmission is not lubricated. This can cause the automatic

transmission to overheat and can damage it.

If you stop on inclines when a gear is engaged, use the brakes and not the accelerator pedal to hold the vehicle.

Never let the vehicle roll in the selector lever position, especially when the engine is stopped.

NOTICE

Vehicles with the Launch Control Program: All vehicle components are put under intense strain when accelerating with the

Launch Control Program. This can cause increased wear.

Only use this function if the vehicle is at operating temperature.

NOTICE

If the brake pads “rub” when the brake pedal is pressed lightly, wear is increased.

Never let the brakes “rub” by pressing the pedal lightly when braking is not really necessary.

Troubleshooting

The engine is not starting

The green indicator light turns on.

The brake pedal was not pressed, for example when trying to shift to another gear using the selector lever.

1. Press the brake pedal to select a gear.

Driving is restricted by the lock button

The green indicator light blinks.

The lock button in the selector lever is not engaged.

1. Check if the lock button is locked.

2. Lock the lock button into place if necessary.

Driving is restricted by the selector lever lock

The green indicator light blinks. A message is also displayed.

In rare cases, the Automatic Shift Lock (ASL) may not lock in vehicles with a DSG® ^®automated transmission.

The engine will then be disabled to prevent the vehicle from going into motion unintentionally.

1. Press and release the brake pedal again.

Transmission overheating

The yellow indicator light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®^®automated transmission can become too hot, for example due to frequently starting up on slopes.

1. At the next opportunity, stop and let the transmission cool down with the parking lock

engaged and the engine running

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⇒

.

2. If the indicator light does not turn off, do not continue driving.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the

transmission could become severely damaged.

Transmission overheating

The red warning light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®^®automated transmission can become too hot, for example due to frequently starting up on slopes.

Do not continue driving!

1. Let the transmission cool down with the parking lock engaged and the engine running ⇒

.

2. If the warning light stays on, stop driving.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the

transmission could become severely damaged.

Selector lever lock emergency release

Fig. 101 In the center console: manually release the Automatic Shift Lock (ASL) (variant 1).

192

Fig. 102 In the center console: manually release the Automatic Shift Lock (ASL) (variant 2).

If there is a loss of power, for example due to the 12 V vehicle battery being drained, and the vehicle should be towed, then th

selector lever lock must be released manually. Contact an authorized Volkswagen dealer or authorized Volkswagen Service

Facility for assistance.

The emergency release is located under the shift gate cover.

Remove the cover on the shift gate:

1. Set the electronic parking brake. If you cannot set the electronic parking brake, the vehicle must be secured another way

to prevent it from rolling.

2. Switch the ignition off.

3. Pull the cover near the selector lever boot upward carefully with the wires connected ﬁg. 101 or ﬁg. 102.

4. Fold the cover upward over the selector lever.

Manually release the selector lever lock:

1. Press the release lever in the direction of the ﬁg. 101 or ﬁg. 102 arrow and hold in this position.

2. Press the lock button forward into the selector lever handle and move the selector lever to the

position.

3. After releasing the cover manually, carefully press into the center console while making sure the wires are in the correct

position.

Emergency program

If all of the selector lever position displays have a gray background on the instrument cluster display, this means there is a

system malfunction. The DSG®^®automated transmission runs in emergency mode. The vehicle can still be driven in

emergency mode, but only at a reduced speed and not in all gears.

With the DSG®^®automated transmission, it may no longer be possible to drive in reverse gear in some cases.

In all cases, have the DSG® ^®automated transmission checked immediately by suitably qualiﬁed professionals. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

193

Vehicle is not moving even when a drive gear is engaged

If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly.

1. Press the brake pedal and select the drive position again.

2. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized Volkswagen

dealer or authorized Volkswagen Service Facility for assistance to have the system checked.

WARNING

If the parking lock is released and the electronic parking brake is switched off, the vehicle may start to move

unexpectedly on inclines or hills. This can cause accidents and serious injuries.

Never release the parking lock once the electronic parking brake is switched off.

NOTICE

If the vehicle rolls with the engine off and the selector lever in position

DSG®^®automated transmission will be damaged.

for a long period of time or at high speed, the

Do not allow the vehicle to roll for a long period of time or at high speed with the engine off and in the

the case of towing.

gear, e.g. in

NOTICE

If the transmission gets too hot or overheats, this may lead to increased wear or damage to the component.

Drive faster than approx. 20 km/h (approx. 12 mph) or immediately stop the vehicle safely the ﬁrst time the vehicle

indicates that the transmission is overheating.

Stop the vehicle safely as soon as possible and switch off the engine if the message and audible warning are

repeating approximately every 10 seconds.

Let the transmission cool down.

Only start driving again when the audible warning is no longer sounding.

Avoid starting the vehicle and driving slowly, like at walking speed, while the transmission is overheated.

Braking assistance systems

Information about braking assistance systems

Braking assistance systems can stabilize the vehicle in critical driving or braking situations and increase driving safety. The

driver is always responsible for safe driving ⇒

.

If a braking assistance system is regulating, continue braking with the necessary force.

If necessary, steer the vehicle.

WARNING

Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the system.

Fast driving on icy, slippery, or wet roads, as well as following the vehicle ahead too closely, may impair the vehicle

stability and cause you to lose control of the vehicle. If you are careless, there is a risk of accidents, serious injuries and

death.

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Automatic transmission for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

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