Get Automatic transmission -> Troubleshooting Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

If the vehicle rolls with the engine switched off, the transmission is not lubricated. This can cause the automatic

transmission to overheat and can damage it.

If you stop on inclines when a gear is engaged, use the brakes and not the accelerator pedal to hold the vehicle.

Never let the vehicle roll in the selector lever position, especially when the engine is stopped.

NOTICE

Vehicles with the Launch Control Program: All vehicle components are put under intense strain when accelerating with the

Launch Control Program. This can cause increased wear.

Only use this function if the vehicle is at operating temperature.

NOTICE

If the brake pads “rub” when the brake pedal is pressed lightly, wear is increased.

Never let the brakes “rub” by pressing the pedal lightly when braking is not really necessary.

Troubleshooting

The engine is not starting

The green indicator light turns on.

The brake pedal was not pressed, for example when trying to shift to another gear using the selector lever.

1. Press the brake pedal to select a gear.

Driving is restricted by the lock button

The green indicator light blinks.

The lock button in the selector lever is not engaged.

1. Check if the lock button is locked.

2. Lock the lock button into place if necessary.

Driving is restricted by the selector lever lock

The green indicator light blinks. A message is also displayed.

In rare cases, the Automatic Shift Lock (ASL) may not lock in vehicles with a DSG® ^®automated transmission.

The engine will then be disabled to prevent the vehicle from going into motion unintentionally.

1. Press and release the brake pedal again.

Transmission overheating

The yellow indicator light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®^®automated transmission can become too hot, for example due to frequently starting up on slopes.

1. At the next opportunity, stop and let the transmission cool down with the parking lock

engaged and the engine running

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⇒

2. If the indicator light does not turn off, do not continue driving.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the

transmission could become severely damaged.

Transmission overheating

The red warning light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®^®automated transmission can become too hot, for example due to frequently starting up on slopes.

Do not continue driving!

1. Let the transmission cool down with the parking lock engaged and the engine running ⇒

2. If the warning light stays on, stop driving.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the

transmission could become severely damaged.

Selector lever lock emergency release

Fig. 101 In the center console: manually release the Automatic Shift Lock (ASL) (variant 1).

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Fig. 102 In the center console: manually release the Automatic Shift Lock (ASL) (variant 2).

If there is a loss of power, for example due to the 12 V vehicle battery being drained, and the vehicle should be towed, then th

selector lever lock must be released manually. Contact an authorized Volkswagen dealer or authorized Volkswagen Service

Facility for assistance.

The emergency release is located under the shift gate cover.

Remove the cover on the shift gate:

1. Set the electronic parking brake. If you cannot set the electronic parking brake, the vehicle must be secured another way

to prevent it from rolling.

2. Switch the ignition off.

3. Pull the cover near the selector lever boot upward carefully with the wires connected ﬁg. 101 or ﬁg. 102.

4. Fold the cover upward over the selector lever.

Manually release the selector lever lock:

1. Press the release lever in the direction of the ﬁg. 101 or ﬁg. 102 arrow and hold in this position.

2. Press the lock button forward into the selector lever handle and move the selector lever to the

position.

3. After releasing the cover manually, carefully press into the center console while making sure the wires are in the correct

position.

Emergency program

If all of the selector lever position displays have a gray background on the instrument cluster display, this means there is a

system malfunction. The DSG®^®automated transmission runs in emergency mode. The vehicle can still be driven in

emergency mode, but only at a reduced speed and not in all gears.

With the DSG®^®automated transmission, it may no longer be possible to drive in reverse gear in some cases.

In all cases, have the DSG® ^®automated transmission checked immediately by suitably qualiﬁed professionals. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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Vehicle is not moving even when a drive gear is engaged

If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly.

1. Press the brake pedal and select the drive position again.

2. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized Volkswagen

dealer or authorized Volkswagen Service Facility for assistance to have the system checked.

WARNING

If the parking lock is released and the electronic parking brake is switched off, the vehicle may start to move

unexpectedly on inclines or hills. This can cause accidents and serious injuries.

Never release the parking lock once the electronic parking brake is switched off.

NOTICE

If the vehicle rolls with the engine off and the selector lever in position

DSG®^®automated transmission will be damaged.

for a long period of time or at high speed, the

Do not allow the vehicle to roll for a long period of time or at high speed with the engine off and in the

the case of towing.

gear, e.g. in

NOTICE

If the transmission gets too hot or overheats, this may lead to increased wear or damage to the component.

Drive faster than approx. 20 km/h (approx. 12 mph) or immediately stop the vehicle safely the ﬁrst time the vehicle

indicates that the transmission is overheating.

Stop the vehicle safely as soon as possible and switch off the engine if the message and audible warning are

repeating approximately every 10 seconds.

Let the transmission cool down.

Only start driving again when the audible warning is no longer sounding.

Avoid starting the vehicle and driving slowly, like at walking speed, while the transmission is overheated.

Braking assistance systems

Information about braking assistance systems

Braking assistance systems can stabilize the vehicle in critical driving or braking situations and increase driving safety. The

driver is always responsible for safe driving ⇒

If a braking assistance system is regulating, continue braking with the necessary force.

If necessary, steer the vehicle.

WARNING

Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the system.

Fast driving on icy, slippery, or wet roads, as well as following the vehicle ahead too closely, may impair the vehicle

stability and cause you to lose control of the vehicle. If you are careless, there is a risk of accidents, serious injuries and

death.

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Automatic transmission -> Troubleshooting for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

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