Get Do it yourself -> Transporting the Vehicle Away and Towing Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Positive battery terminal of the vehicle providing the jump-start.

Suitable negative terminal of the vehicle providing the jump-start: Preferably a jump-start point (negative connection), a

large metal part that is bolted securely to the engine block, or the engine block itself.

Jump-start point (negative terminal) of the vehicle receiving the jump-start.

Only connect the jumper cables in the sequence A – B – C – D ﬁg. 150.

1. Switch the ignition off on both vehicles.

2. In the hood space, open the cover on the positive battery terminal

of the 12 V vehicle battery, if ﬁtted.

of the discharged 12 V vehicle battery ﬁg. 15

3. Connect one end of the red jumper cable to the positive battery terminal

.

4. Connect the other end of the red jumper cable to the positive battery terminal ( ) on the vehicle providing current

ﬁg. 150

.

5. Connect one end of the black jumper cable to a negative terminal jump-start point on the vehicle providing current

ﬁg. 150

.

Or: if no negative terminal jump-start point is available, connect to a large metal part that is bolted securely to the

engine block or connect to the engine block itself ﬁg. 150

.

6. Connect the other end of the black jumper cable to the negative terminal jump-start point

jump-start ﬁg. 150

on the vehicle receiving the

.

7. Route the jumper cables so that they cannot become caught in moving parts in the hood space.

Start the engine

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

1. Start the engine in the vehicle that is providing current and allow it to idle.

2. Wait a few minutes and then start the vehicle's engine with the discharged 12 V vehicle battery. If the engine does not

start, stop the starting process after ten seconds, and try again after approximately one minute.

If the engine still will not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Removing the jumper cables

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

1. Before disconnecting the jumper cables, switch off the low beam headlight if necessary.

2. In the vehicle with the drained 12 V vehicle battery, switch on the blower for the air conditioner and the rear window

defroster. This will reduce any voltage surges that may occur when disconnected.

3. Once the vehicle has been jump-started, always disconnect the jumper cables in the order D – C – B – A ⇒ Connecting

the Jumper Cable.

4. Close the cover of the positive terminal ( ), if ﬁtted.

After successful jump-starting, have the 12 V vehicle battery checked by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Transporting the Vehicle Away and Towing

Introduction

If a vehicle can no longer be moved under its own power, the vehicle can be transported away with a tow truck or towed with

another vehicle.

Make sure that both drivers are familiar with towing a vehicle. This applies especially if no tow bar is used.

351

Follow all applicable laws when towing.

NOTICE

Tow-starting can cause severe damage to the vehicle.

Jump-start the vehicle to start the engine.

NOTICE

When towing, there is always the risk of the coupling becoming overloaded when driving off-road, and consequently of the

vehicles being signiﬁcantly damaged

Always make sure the towing force does not exceed the permitted level and there are no shock loading conditions

when towing.

Important information about transporting the vehicle away

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Transporting the vehicle away refers to using a tow truck to transport a vehicle that cannot be driven.

WARNING

Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of

accident and could result in serious or fatal injuries.

Only ever secure the vehicle to be transported away and towed at the points designed for this purpose.

Never secure the tow rope or the tow bar to axle or suspension components.

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

NOTICE

Pushing the vehicle by hand may cause damage to the vehicle, such as deformation or detachment of attachments.

When pushing the vehicle by hand, make sure that you do not apply any pressure to the taillights, large sheet

metal surfaces and side or rear spoilers.

When must your own vehicle be transported away on a tow truck?

If one of the following situations applies, the vehicle must be transported away with all four wheels situated on the tow truck in

the event of damage → page , Towing the Vehicle with Another Vehicle.

Transporting the Vehicle Away with a Tow Truck

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

The vehicle can be towed with all four wheels standing on a tow truck or with a raised front axle.

352

Fig. 151 Transporting the vehicle away with a tow truck.

Information about the attachment points for transporting the vehicle away at the front and rear → page , Front Attachment

Point , → page , Rear Attachment Point.

If the vehicle is transported away with a raised front axle:

The maximum permissible speed is 50 km/h (approx. 30 mph).

The maximum permissible distance is 50 km (approx. 30 miles).

Deactivate the electronic parking brake.

Make sure the vehicle key is always in the vehicle during the towing process ⇒

Introduction.

Deactivate Autonomous Emergency Braking (Front Assist).

NOTICE

If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the vehicles

may result.

End the towing process immediately.

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

353

Towing the Vehicle with Another Vehicle

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Towing refers to using a vehicle to pull another vehicle that cannot be driven. The vehicle can be towed using a tow bar or tow

rope:

The maximum permissible speed is 50 km/h (approx. 30 mph).

The maximum permissible distance is 50 km (approx. 30 miles).

When may this vehicle not be towed?

If one of the following situations applies, the vehicle must be transported away with all four wheels situated on the tow truck in

the event of damage.

If the 12 V vehicle battery is drained.

The indicator in the instrument cluster display does not function perfectly.

The towing distance is greater than 50 km (approx. 30 miles).

With a manual transmission, the clutch cannot be depressed completely and it is not possible to shift into neutral.

The selector lever of the automatic transmission cannot be moved to neutral (position ).

The electronic parking brake cannot be released.

The steering lock cannot be released.

If the wheel clearance or the steering function can no longer be secured after an accident.

The easiest and safest way to tow is using a tow bar. You should use a towing cable only if a tow bar is not available. The

towing cable should be elastic to protect both vehicles. Use a cable made of synthetic rubber or a similar elastic material.

WARNING

The vehicle handling and braking efﬁciency will change considerably when it is towed. This may cause you to lose control

of the vehicle and result in accidents and serious or fatal injuries.

Bear in mind that more force is required for steering and braking during towing.

WARNING

If the remote control vehicle key is pulled from the ignition lock during towing, the steering lock can suddenly engage. If this

happens, you will not be able to move the steering wheel. This can cause accidents and serious or fatal injuries.

Never remove the remote control vehicle key from the ignition lock while towing.

Secure the tow rope or tow bar only at the permitted points:

Towing lug.

WARNING

Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of

accident and could result in serious or fatal injuries.

Only ever secure the vehicle to be recovered and towed at the points designed for this purpose.

Never secure the tow rope or the tow bar to axle or suspension components.

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

354

away on a tow truck, if necessary.

Preparations

Make sure the tow rope is not twisted. Otherwise it could disconnect from the towing eye while towing.

Switch the ignition and emergency ﬂashers on in both vehicles. However, do not do this if it is prohibited by law.

Observe the legal regulations and instructions for towing in the Owner's Manual of the other vehicle.

Towing vehicle (front)

1. Only start to drive when the tow rope is taut.

2. Take extra caution when pressing the accelerator pedal.

3. Avoid sudden braking and driving maneuvers.

4. Do not exceed the permitted towing weight of the vehicle.

5. For vehicles with a manual transmission: Engage the clutch very gently when pulling away.

Vehicle being towed (rear)

A vehicle being towed can still signal a turn using the turn signals even if the emergency ﬂashers are switched on. To do this

when the ignition is switched on, activate the turn signal for the desired direction. The emergency ﬂashers will stop while the

turn signal is active. The emergency ﬂashers will automatically activate again once the turn signal and high beam lever return

to the neutral position.

1. Make sure that the ignition is always switched on so that the steering wheel is not locked and the turn signals and

windscreen wipers can be operated if necessary. The brake booster and power steering only work when the engine is

running. Otherwise, the brake pedal needs to be pressed much harder and more force is required to steer.

2. Make sure the vehicle key is always in the vehicle during the towing process ⇒

Introduction.

3. Deactivate Autonomous Emergency Braking (Front Assist).

4. For vehicles with an automatic gearbox: Select gear

.

For vehicles with a manual transmission: Disengage the gear.

5. Release the electronic parking brake.

6. Make sure the tow rope is always taut.

NOTICE

If the electronic parking brake switches on during the towing process, wheels may lock. Serious damage to the vehicles

may result.

End the towing process immediately.

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

NOTICE

If the battery charge level of the 12 V vehicle battery is insufﬁcient, you will not be able to release the electronic parking

brake and steering lock. The vehicle may be damaged when towed.

To release the electronic parking brake and the steering lock, switch the ignition on or start the engine, if necessary

by means of a jump-start in the event of a loss of power or malfunctions.

355

Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken

away on a tow truck, if necessary.

Front Attachment Point

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the bumper cover.

1. Before having it towed, check that your vehicle has a threaded mount for the towing lug.

2. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle

taken away by a tow truck if necessary.

The towing eye must always be kept in the vehicle ⇒

.

NOTICE

Using a towing eye that is not suitable for the vehicle can damage the vehicle.

Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing.

Installing the front towing eye

Fig. 152 In the right front bumper: Remove the cover, variant 1.

356

Fig. 153 In the right front bumper: Remove the cover, variant 2.

Fig. 154 In the right front bumper: Screw in the towing eye, variant 1.

357

Fig. 155 In the right front bumper: Screw in the towing eye, variant 2.

1. Remove the towing eye from the vehicle tool kit in the luggage compartment.

2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover ﬁg. 152.

3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary ⇒

.

4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount ﬁg. 154 , ⇒

. Use a

suitable object to tighten the towing eye completely and securely in the mount.

5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.

6. Insert the cap into the respective opening and press in until it engages.

7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.

WARNING

If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount. This may result in accidents

and serious injuries during the towing process.

Before towing, check that the towing eye is fully screwed in.

NOTICE

Removing and ﬁtting the cover and towing eye incorrectly may cause damage to the vehicle's paint and body.

Always remove and ﬁt the cover and towing eye carefully.

Rear Attachment Point

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Depending on the country and vehicle equipment, the mount for the towing eye is situated behind the bumper cover.

1. Before having it towed, check that your vehicle has a threaded mount for the towing lug.

2. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle

taken away by a tow truck if necessary.

358

The towing eye must always be kept in the vehicle ⇒

.

NOTICE

Using a towing eye that is not suitable for the vehicle can damage the vehicle.

Always use the towing eye from the supplied vehicle tool kit or another suitable towing eye for towing.

Installing the rear towing eye, variant 1

Fig. 156 In the right rear bumper: Remove cover.

Fig. 157 In the right rear bumper: Screw in towing eye.

1. Remove the towing eye from the vehicle tool kit in the luggage compartment.

2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover ﬁg. 156.

3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary ⇒

.

4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount ﬁg. 157 , ⇒

. Use a

359

suitable object to tighten the towing eye completely and securely in the mount.

5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.

6. Insert the cap into the respective opening and press in until it engages.

7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.

Installing the rear towing eye, variant 2

Fig. 158 In the right rear bumper: Remove cover.

Fig. 159 In the right rear bumper: Screw in towing eye.

1. Remove the towing eye and extraction hook from the vehicle tool kit in the luggage compartment.

2. Insert the extraction hook into the cutout of the cover from below and pull the cover out of the catches in the direction of th

arrow ﬁg. 158.

3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary ⇒

.

4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount ﬁg. 159 , ⇒

. Use a

suitable object to tighten the towing eye completely and securely in the mount.

360

5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.

6. Take the cover out of the vehicle and insert the upper lugs of the cover into the opening in the bumper. Press on the lower

part of the cover until the lower lug latches into the bumper.

7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.

WARNING

If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount. This may result in accidents

and serious injuries during the towing process.

Before towing, check that the towing eye is fully screwed in.

NOTICE

Removing and installing the towing eye and the cover can cause vehicle damage, such as paint damage.

Remove and install the towing eye and cover carefully to reduce the risk of vehicle damage.

361

Do it yourself -> Transporting the Vehicle Away and Towing for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Related Topics

Do it yourself

Popular Owner Manuals

Latest Owner Manuals