Get In case of an emergency Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

If, under exceptional circumstances, you need to install a booster seat on the front passenger seat, ensure that the

PASSENGER AIR BAG indicator light turns on and remains on.

In case of an emergency

Securing yourself and the vehicle

Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch

on the emergency ﬂashers and wear a reﬂective vest ⇒ Emergency equipment.

Checklist of what to do in the event of a breakdown

For your own safety and the safety of your passengers, follow the points below in the order they are given:

1. Park your vehicle a safe distance from trafﬁc and on suitable ground. Observe all important information on parking when

doing so ⇒

, ⇒ Parking.

2. Switch on the emergency ﬂashers

⇒ Center console.

3. Have all vehicle occupants exit the vehicle on the side facing away from trafﬁc and move to a safe area, such as behind a

guard rail. Follow the local regulations regarding wearing a reﬂective vest.

4. Set up the warning triangle to warn others on the road about the vehicle.

5. Observe the safety instructions → page , Safety precautions for working in the hood space .

6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

Volkswagen recommends contacting the Volkswagen emergency assistance service.

When the emergency ﬂashers are switched on, for example while towing the vehicle, you can indicate any turns or lane

changes using the turn signal lever. The emergency ﬂashers will stop temporarily.

Read and observe the important information about towing ⇒

Introduction.

WARNING

A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.

Stop the vehicle as soon as it is safe to do so.

Park the vehicle a safe distance from moving trafﬁc.

Switch on the emergency ﬂashers.

Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true

when the doors are locked. Individuals locked in the vehicle could be exposed to very high or very low

temperatures.

WARNING

Exhaust system components will become very hot. This can result in ﬁres and serious injuries.

Never park the vehicle in such a way so that any exhaust system components could come into contact with

ﬂammable materials under the vehicle such as dry grass or fuel.

NOTICE

Pushing the vehicle by hand may cause damage to the vehicle, such as deformation or detachment of attachments.

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When pushing the vehicle by hand, make sure that you do not apply any pressure to the taillights, large sheet

metal surfaces and side or rear spoilers.

Checklist of what to do after an accident

In the event of an accident, for your own safety and the safety of your passengers, follow the points below in the order in whic

they are given:

1. Switch the ignition off.

2. Switch on the emergency ﬂashers

⇒ Center console.

3. Set up the warning triangle to warn others on the road about the vehicle.

4. Have all vehicle occupants exit the vehicle on the side facing away from trafﬁc and move to a safe area, such as behind a

guard rail. Provide ﬁrst aid and follow the local regulations regarding wearing a reﬂective vest.

5. Report the accident to the ﬁre department.

6. Wait at the location of the accident for the rescue services to arrive.

Switch on the emergency ﬂashers in the following situations, for example:

To warn trafﬁc behind your vehicle if the trafﬁc ahead slows suddenly or you reach the end of a trafﬁc jam.

If there has been an accident.

If the vehicle malfunctions.

When towing the vehicle.

Always follow the applicable local requirements for use of the emergency ﬂashers.

If the emergency ﬂashers do not work, others on the road must be informed about the stalled vehicle in some other way that

meets the applicable legal regulations.

The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is

switched off.

Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above

approx. 80 km/h (approx. 50 mph) or brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle.

If the braking continues, the emergency flashers will switch on automatically when the vehicle speed is below approx.

10 km/h (approx. 6 mph). The emergency flashers will switch off automatically when you accelerate.

Emergency equipment

First aid kit

Depending on the country and the vehicle equipment, the ﬁrst aid kit may be located in a storage compartment, in a holder in

the luggage compartment, under the luggage compartment ﬂoor, or in the vehicle interior.

The ﬁrst aid kit must meet the legal regulations.

Note the expiration date of the contents.

Replace contents after use, if necessary, and put the ﬁrst aid kit securely back into place.

Warning triangle

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Fig. 40 Underneath the load sill: holder for the warning triangle.

Depending on the vehicle equipment and country of use, the warning triangle may be in a holder underneath the loading edge

ﬁg. 40.

1. Fold both catches of the holder down.

2. Open the holder and remove the sleeve of the warning triangle.

3. After use, stow the warning triangle in the sleeve, insert the sleeve back into the holder and fold the catches up.

The warning triangle must meet the legal regulations.

Reﬂective vest

Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door

trim panel or in the glove compartment ⇒ Driver door, ⇒ Passenger’s side.

The reﬂective vest must meet the legal regulations.

Fire extinguisher

Depending on the vehicle equipment and country of use, a ﬁre extinguisher may be located in a holder in the footwell under th

front passenger seat.

The ﬁre extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see inspection

seal on the ﬁre extinguisher.

WARNING

Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking

maneuvers or in a collision and cause serious injuries.

Always position the ﬁrst aid kit, warning triangle and ﬁre extinguisher securely in the holders provided in the

vehicle.

Store the reﬂective vest in a storage compartment so that it is easy to access.

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Information Call, Roadside Assistance Call and Emergency Call Service

Fig. 41 In the roof console: buttons for call services and indicator light.

Information call.

Roadside assistance call.

Emergency Call Service.

The control in the roof console ﬁg. 41 can be used for voice services, depending on the vehicle equipment and country of use

The required connection is produced by a control module installed by the manufacturer.

Note the additional information on VW Car-Net® ⇒ ®.

Indicator lights for the Emergency Call Service

An indicator light ﬁg. 41 (arrow) for voice and data transmission services is located in the control panel. The indicator light

comes on in different colors and light patterns depending on the vehicle operating status of the Emergency Call Service:

The indicator light does not light up: The vehicle is offline and has no connectivity.

The red indicator light comes on and

remains on: system error. The Emergency Call Service is limited or not available. The green indicator light lights up:

Displays the availability of mobile radio signal. Does not display whether VW Car-Net services have been purchased and

are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.

Information call

With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.

The information call is only available in certain sales regions.

The information call can be executed whenever the ignition of the vehicle is switched on.

The information call can be manually executed with the control panel in the roof console or the function key in the

telephone menu of the Infotainment system.

Roadside assistance call

If you break down, you can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for

assistance with the roadside assistance call.

Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.

The Roadside Assistance Call can be executed whenever the ignition of the vehicle is switched on.

Roadside Call Assist can be manually executed with the control panel in the roof console or the function key in the

telephone menu of the Infotainment system.

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Emergency Call Service

Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.

The Emergency Call Service is only available if a corresponding license is acquired.

If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.

If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deploymen

data that is relevant to the emergency call, such as the vehicle's current location, is automatically transmitted

⇒ Customer information.

The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is

not available at the current emergency call location, English will be used.

WARNING

The following conditions may restrict or prevent a manual or automatic emergency call:

The emergency call location is in an area with no cell phone and satellite reception, or insufﬁcient reception.

You are in a location where there is sufﬁcient mobile phone and satellite reception, but the mobile communications

network of the required telecommunications providers is unavailable.

The Emergency Call Service is not permitted by law in some countries.

VW Car-Net has not been activated.

No valid license for the use of the Emergency Call Service has been acquired or the license has expired.

The vehicle components required for manual or automatic emergency calls are damaged or do not have sufﬁcient

power.

The vehicle's ignition is not switched on.

Triggering an emergency call manually

1. If ﬁtted, press on the button cover brieﬂy and fold the cover downward.

2. Press the emergency call button ﬁg. 41 until the green indicator light starts to blink.

The emergency call is triggered and a voice call to the VW Car-Net call center is established.

If you pressed the emergency call button by mistake, cancel the emergency call immediately:

1. Press the emergency call button again until the indicator light remains green.

Automatic emergency call

The automatic emergency call is only triggered when the ignition is on.

A connection to the VW Car-Net response center is automatically established in the following situations:

Immediately after the airbags have been deployed.

Immediately after the safety belt pretensioners have been triggered.

Depending on the vehicle equipment, in the event of a system intervention by the Emergency Assist system.

The automatic emergency call cannot be stopped by pressing the emergency call button ﬁg. 41.

If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.

Integrated battery

The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery

is disconnected or faulty.

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If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this

message is shown, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility and

have the integrated battery replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized

Volkswagen Service Facility after approximately three years. Volkswagen recommends contacting an authorized

Volkswagen dealer or authorized Volkswagen Service Facility.

Data transmission

The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures

are needed.

The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as

required for the Emergency Call Service to function are available. The vehicle cannot be tracked on a continuous basis.

The emergency call data is processed to ensure that the Emergency Call Service is functioning properly.

The following data is sent:

The current vehicle position at the time the emergency call was triggered

Nine other positions shortly before the emergency call was triggered (route driven, a few km (a few miles)).

Vehicle Identiﬁcation Number (VIN)

Type of vehicle drive.

Vehicle model

Trigger type (automatic or manual)

Call type.

Direction in which the vehicle was moving at the time the emergency call was triggered.

Accident severity.

Accident direction.

Time of impact

Reliability of the positioning data

Data set version.

Counter of the data sets transmitted per call

Calculated number of passengers.

Language selected in the Infotainment system.

Optional data ID.

The Emergency Call Service function may be limited by any after-market Infotainment systems that are installed.

Troubleshooting

Emergency Call Service malfunction

The red indicator light in the emergency call button comes on and remains on . The message

function. Service vehicle may also be displayed in the instrument cluster.

Error: Emergency call

There is a system error with the Emergency Call Service. You may not be able to make an emergency call.

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1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault

rectiﬁed. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

Emergency Call Service limited

The red indicator light in the emergency call button comes on and remains on . The message

limited. Service vehicle may also be displayed in the instrument cluster.

Emergency call function

The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-

Net® call center.

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault

rectiﬁed. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

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In case of an emergency for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

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