Emergency Call Service
Using the Emergency Call Service, assistance can be organized as quickly as possible in dangerous situations.
The Emergency Call Service is only available if a corresponding license is acquired.
If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deploymen
data that is relevant to the emergency call, such as the vehicle's current location, is automatically transmitted
⇒ Customer information.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is
not available at the current emergency call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
You are in a location where there is sufficient mobile phone and satellite reception, but the mobile communications
network of the required telecommunications providers is unavailable.
The Emergency Call Service is not permitted by law in some countries.
VW Car-Net has not been activated.
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient
power.
The vehicle's ignition is not switched on.
Triggering an emergency call manually
1. If fitted, press on the button cover briefly and fold the cover downward.
2. Press the emergency call button fig. 41 until the green indicator light starts to blink.
The emergency call is triggered and a voice call to the VW Car-Net call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator light remains green.
Automatic emergency call
The automatic emergency call is only triggered when the ignition is on.
A connection to the VW Car-Net response center is automatically established in the following situations:
Immediately after the airbags have been deployed.
Immediately after the safety belt pretensioners have been triggered.
Depending on the vehicle equipment, in the event of a system intervention by the Emergency Assist system.
The automatic emergency call cannot be stopped by pressing the emergency call button fig. 41.
If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery
is disconnected or faulty.
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