Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒
and Introduction.
Installation of an Over-the-Air Update has failed
If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the
Infotainment system or instrument cluster. Take note of corresponding messages and warning notifications.
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and
displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen
Customer Care.
Can I interrupt the installation of an Over-the-Air Update?
No, this is not possible.
What happens if installation of an Over-the-Air Update is interrupted?
If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and
may be damaged by the incomplete installation of the Over-the-Air Update.
Wired and wireless connections
Introduction
Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections
may differ within a model line or in a model with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place
in the vehicle at the factory, if available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
If you use unsuitable or damaged connector cables and if you insert the plug on the connector cable with excessive force
or in the wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the plug
on the connector cable can be damaged.
Only use suitable and undamaged connector cables.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing
lightly.
Make sure the connector cable is not trapped or bent excessively.
If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function
of the connector cable used, if necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice ⇒
Introduction.
Using the USB port, you can transfer
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