Get Wired and wireless connections -> USB port Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

Troubleshooting

Please read the introductory information and heed the Warnings and Notice ⇒

and Introduction.

Installation of an Over-the-Air Update has failed

If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the

Infotainment system or instrument cluster. Take note of corresponding messages and warning notiﬁcations.

If there was a critical installation error, control modules may no longer function or not function correctly. Functions and

displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen

Customer Care.

Can I interrupt the installation of an Over-the-Air Update?

No, this is not possible.

What happens if installation of an Over-the-Air Update is interrupted?

If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and

may be damaged by the incomplete installation of the Over-the-Air Update.

Wired and wireless connections

Introduction

Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.

The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections

may differ within a model line or in a model with optional equipment.

In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place

in the vehicle at the factory, if available.

If the plug on the connector cable cannot be inserted, check the position and the connections.

NOTICE

If you use unsuitable or damaged connector cables and if you insert the plug on the connector cable with excessive force

or in the wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the plug

on the connector cable can be damaged.

Only use suitable and undamaged connector cables.

Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing

lightly.

Make sure the connector cable is not trapped or bent excessively.

If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function

of the connector cable used, if necessary.

If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.

USB port

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

Using the USB port, you can transfer

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data and charge devices or only

charge devices.

USB-C port

Fig. 130 USB-C connection in the vehicle (general example).

The vehicle may contain the following USB-C ports:

Symbol for a USB port for data transmission and charging.

Symbol for a USB port for charging only.

You can ﬁnd information about charging options and charging capacity in this Owner's Manual ⇒ Charging Options for Mobil

Devices.

Possible USB port installation locations

The number and installation locations of the USB ports depend on the vehicle and vehicle equipment and are not available in

all countries.

In the center console.

At the base of the interior rearview mirror.

In the storage compartment in the center console.

In the compartment underneath the center armrest.

USB ports at the rear seats only come with a charging function.

Available Data Transfer Functions

The following USB data transfer functions are available depending on the vehicle equipment.

App-Connect ⇒ App-Connect.

Media playback ⇒ Media.

Update, e.g. of the navigation data ⇒ Navigation data.

Instructions and restrictions

Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.

Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the

manufacturer.

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Difference in quality between data carriers from different manufacturers can cause problems with media playback.

Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.

Bluetooth® interface

Please read the introductory information and heed the Warnings and Notice ⇒

Introduction.

The Bluetooth interface is a wireless connection.

In Bluetooth audio mode, audio ﬁles on a mobile device that is connected via Bluetooth, such as a cell phone, can be played

through the vehicle speakers.

Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this

function.

Bluetooth proﬁles

A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for music

playback.

The following Bluetooth functions are supported:

Telephony and handsfree mode.

Music playback.

Display and operation for music playback.

Transfer of cover art.

Access to phone book and call lists.

Access to SMS and e-mail.

Requirements for using the Bluetooth interface for music playback

The mobile device supports the Bluetooth proﬁle Advanced Audio Distribution Proﬁle (A2DP ).

The audio and media transfer to the Infotainment system must be allowed in the settings on the mobile device.

You can ﬁnd more detailed information about using the mobile device for music playback in this Owner's Manual ⇒ Media.

Pairing your mobile device to your vehicle via Bluetooth

There are various options for pairing your cell phone with the vehicle via Bluetooth. The simplest option is pairing via one of

the following main menus: Radio/Media or Phone.

Pairing via Phone

1. Open the app overview and tap Phone.

2. Follow the instructions in the Infotainment system.

3. To connect another cell phone if cell phones are already connected, tap

4. Select the cell phone to be connected.

Select cell phone.

Pairing via Radio/Media

1. Open the app overview and tap Radio/Media

Media

Source

Bluetooth.

2. Follow the instructions in the Infotainment system.

3. If Bluetooth is already selected under Source but another cell phone is to be used, tap Source

Or: tap Media Select Bluetooth audio device.

Mobile Devices Menu

Bluetooth again.

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Wired and wireless connections -> USB port for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

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