Emergency Call Service
Depending on the equipment, the vehicle may be equipped with an emergency call system. In some countries, the
eCall Emergency System is activated as standard. The control is located in the roof console.
The emergency call function allows help to be organised very quickly in danger situations. A voice connection is
established to a public emergency call centre. The call centre communicates in the language of the country in which
the vehicle is located. In addition, data relevant for the emergency call are transmitted automatically to the public
emergency call centre, such as the current vehicle position.
The legal basis for data processing by the eCall Emergency System corresponds to the country-specific legislation,
e.g. EU regulation 2015/758. Please also observe the information on data storage and data services.
The following additional systems are installed to guarantee functioning even after a serious accident:
—Emergency call microphone.
—Emergency call loudspeaker.
—Integrated battery that is independent of the vehicle electrical system.
Initiating an emergency call manually
1. Press the emergency call button
until the indicator lamp flashes green. The emergency call is now initiated
and a voice connection is established to the public emergency call centre.
If you have accidentally pressed the emergency call button, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator lamp lights up green continuously.
Automatic emergency call
An automatic emergency call is initiated only when the ignition is switched on.
A connection to the emergency call centre is set up immediately after the airbags or belt tensioners have been
triggered. The automatic emergency call cannot be cancelled by pressing the emergency call button
.
Rescue measures will be initiated automatically if there is no response to questions from the public emergency call
centre.
Integrated battery
The integrated battery ensures that the eCall Emergency System remains available for some time if the 12-volt
vehicle battery is disconnected or faulty.
A corresponding message will be displayed in the instrument cluster display if the integrated battery is discharged or
faulty (→ eCall Emergency System). If the corresponding message is displayed, go to a correspondingly qualified
workshop immediately and have the integrated battery replaced.
Data transmission
In the event of an emergency call, the available data are transmitted to the public emergency call centre in order to
permit determination of the necessary rescue measures.
The data relating to the emergency call will be deleted automatically by the system 13 hours after the emergency call
was initiated.
The transmitted data include the following:
86
English 
