—Current position of the vehicle when the emergency call was initiated.
—Two further positions shortly before the emergency call was initiated(journey route, a few 100 m).
—Vehicle identification number (VIN).
—Fuel type.
—Vehicle class.
—Type of call (test call or emergency call).
—Type of initiation (automatic or manual).
—Direction in which the vehicle was moving when the emergency call was triggered.
—Time of the collision.
—Reliability of the positioning data.
—Data record version.
—Counter for transmitted data records per call.
—Optional: Estimated number of passengers.
WARNING
The following conditions can make it impossible for a manual or automatic emergency call to be made or restrict the
availability of the emergency call function:
● Your current emergency call location is in an area with no or insufficient mobile communications and GPS
reception.
● You are in an area with sufficient mobile communications reception but the telecommunications provider's
mobile network is not available.
● The emergency call system is not available in some countries.
● The public emergency call centre does not have the technical capability to receive emergency data.
● The components in the vehicle required for the manual or automatic emergency call are damaged or do not have
sufficient electrical energy.
● The vehicle ignition is not switched on.
WARNING
Metal objects or objects that emit radiation, e.g. mobile phones, can impair the functionality of the emergency call
system.
● Do not place any metal objects or objects that emit radiation in the stowage compartment above the steering
wheel.
Troubleshooting
eCall emergency call system fault
The indicator lamp in the emergency call button lights up red continuously . In addition, a text message may be
displayed in the instrument cluster.
There is a system fault in the eCall Emergency System. It may not be possible to make an emergency call.
1. Go to a correspondingly qualified workshop immediately and have the fault rectified.
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