Consumer information for Your Volkswagen Passat SUV Seventh Generation (2010-2014)

Consumer information  
¤ Introduction  
In this section you’ll find information about:  
Operating your vehicle outside of the United States and Canada  
Radio antenna and reception  
Volkswagen service information  
More information:  
Exterior views  
Technical data  
Starting assistance systems  
Parts, accessories, repairs and modifications  
Booklet Warranty and Maintenance  
WARNING  
Improper vehicle care and use, as well as improper changes to  
the vehicle, increase the risk of accidents and injuries.  
Obey all applicable legal requirements.  
Read your Owner's Manual and heed all WARNINGS.  
NOTICE  
Improper vehicle care and use, as well as improper changes to  
the vehicle, can result in damage to the vehicle.  
Obey all applicable legal requirements.  
Perform service according to the specifications in the  
Booklet Warranty and Maintenance.  
Read your Owner's Manual and heed all WARNINGS.  
Operating your vehicle outside of the United States and Canada  
¤ Please first read and note the introductory information and  
heed the WARNINGS  
Government regulations in the United States and Canada require that  
automobiles meet specific emission regulations and safety standards.  
Therefore, vehicles built for the U.S. and Canada differ from vehicles  
sold in other countries.  
If you plan to take your vehicle outside the continental limits of the  
United States or Canada, there is the possibility that:  
Unleaded fuels for vehicles with catalytic converters may not be  
available.  
Fuel may have a considerably lower octane rating and may cause  
engine damage.  
Service may be inadequate due to lack of proper service facilities,  
tools or testing equipment.  
Replacement parts may not be readily available.  
DVD navigation systems for vehicles built for the United States and  
Canada will not necessarily work in Europe, and may not work in oth-  
er countries outside of North America.  
NOTICE  
Volkswagen is not responsible for mechanical damage that may  
result from substandard fuel or service or the unavailability of  
Genuine Volkswagen parts.  
Volkswagen is not responsible if the vehicle does not meet the  
respective legal requirements in other countries and continents.  
Radio antenna and reception  
¤ Please first read and note the introductory information and  
heed the WARNINGS  
If the radio and navigation systems were installed at the factory, the  
radio antenna may be installed in different locations in the vehicle:  
On the inside of the rear window with the rear window defroster,  
On the inside of the rear side windows,  
On the inside of the windshield,  
On the vehicle roof.  
Antennas on the insides of windows are thin wires.  
NOTICE  
Antennas installed on the insides of windows can be damaged  
by abrasive objects or by corrosive or acidic cleaning agents or  
other chemicals. Do not place any stickers on the windshield-  
integrated antenna and never clean the antenna with corrosive  
or acidic cleaning agents or other chemicals.  
Operating electrical devices near the integrated windshield an-  
tenna may interfere with AM radio reception.  
Volkswagen service information  
¤ Please first read and note the introductory information and  
heed the WARNINGS  
Volkswagen service information is published as soon as possible af-  
ter model introduction.  
To order service information contact:  
Volkswagen Technical Literature Ordering Center  
WARNING  
Improperly performed repairs and modifications can cause ve-  
hicle damage and malfunctions, and can impair the efficiency of  
driver assistance systems and the airbag system. This can lead  
to accidents and severe personal injuries.  
Have repairs and vehicle modifications performed by an au-  
thorized Volkswagen dealer or an authorized Volkswagen Ser-  
vice Facility.  
Declaration of Compliance, Telecommunications and Electronic  
Systems  
Radio Frequency Devices and Radiocommunication Equipment User  
Manual Notice.  
Radio-based equipment  
Mobile Phone Package  
Electronic immobilizer  
HomeLink® Universal Transmitter  
Remote control vehicle key  
Tire Pressure Monitoring System  
Keyless Access locking and starting system  
Park Distance Control (PDC) system  
These devices comply with:  
FCC Part 15.19  
These devices comply with Part 15 of the FCC Rules. Operation is  
subject to the following 2 conditions:  
(1) This device may not cause harmful interference, and  
(2) this device must accept any interference received, including inter-  
ference that may cause undesired operation.  
FCC Part 15.21  
CAUTION:  
Changes or modifications not expressly approved by the party re-  
sponsible for compliance could void the user's authority to operate  
the equipment.  
These devices comply with RSS-210 of Industry Canada.  
Operation is subject to the following 2 conditions:  
(1) This device may not cause interference, and  
(2) this device must accept any interference, including interference  
that may cause undesired operation of the device.  
The manufacturer is not responsible for any radio or TV interference  
caused by unauthorized modifications to this equipment.  
Reporting Safety Defects  
If you believe that your vehicle has a defect which could cause a  
crash or could cause injury or death, you should immediately inform  
the National Highway Traffic Safety Administration (NHTSA) in addi-  
tion to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Au-  
burn Hills, MI 48326.  
If NHTSA receives similar complaints, it may open an investigation,  
and if it finds that a safety defect exists in a group of vehicles, it may  
order a recall and remedy campaign. However, NHTSA cannot be-  
come involved in individual problems between you, your dealer, or  
Volkswagen of America, Inc.  
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at  
1-888-327-4236 (TTY: 1-800-424-9153);  
or write to:  
Administrator  
NHTSA  
1200 New Jersey Avenue, SE.  
Washington, D.C. 20590  
You can also obtain other information about motor