Interior care and cleaning -> Cleaning upholstery, fabric trim and Alcantara? for Your Volkswagen Passat SUV Seventh Generation (2010-2014)

Cleaning upholstery, fabric trim and Alcantara®  
¤ Please first read and note the introductory information and  
heed the WARNINGS  
Cleaning upholstery on heated seats and power seats or seats  
with airbag components  
Airbag components and electrical connectors may be installed in the  
driver seat, the front passenger seat, and in the outer rear seats.  
Damaging, cleaning and handling incorrectly, or wetting or soaking  
these seat surfaces and backrests can damage the vehicle electrical  
system and prevent the airbag system from working properly  
.
Electrical components and connectors that could be damaged by in-  
correct cleaning or handling are installed in power seats and heated  
seats . This can also result in damage to other parts of the vehi-  
cle electrical system.  
For this reason, read and follow these cleaning instructions:  
Do not use power washers, steam cleaners, or cooling spray.  
Do not use detergent pastes or mild detergent solutions.  
Do not wet the surface completely.  
Only use cleaning products approved by Volkswagen.  
If you have questions or concerns, consult a professional cleaner.  
Before using any cleaning agent, familiarize yourself with instruc-  
tions and warnings on the packaging.  
Vacuum upholstery, fabric trim, Alcantara® upholstery, and carpet-  
ing regularly with a suitable brush attachment.  
A soft sponge or a commercially available lint-free microfiber cloth  
may be used for general cleaning .  
Clean Alcantara® surfaces with a damp cotton or wool cloth or a  
commercially available lint-free microfiber cloth .  
Upholstery and fabric trim with light generalized soiling can be  
cleaned with a commercially available dry-foam cleaner.  
If the upholstery and fabric trim pieces are heavily soiled, see your  
authorized Volkswagen dealer or authorized Volkswagen Service  
Facility before you begin cleaning to learn about suitable cleaning  
options. If necessary, have the cleaning done by a professional.  
Cleaning upholstery on non-heated seats, manual seats, or seats  
without airbag components  
Before using any cleaning agent, familiarize yourself with instruc-  
tions and warnings on the packaging.  
Vacuum upholstery, fabric trim, Alcantara® upholstery, and carpet-  
ing regularly with a suitable brush attachment.  
Do not use power washers, steam cleaners, or cooling spray.  
A soft sponge or a commercially available lint-free microfiber cloth  
may be used for general cleaning .  
Clean Alcantara® surfaces with a damp cotton or wool cloth or a  
commercially available lint-free microfiber cloth .  
Upholstery and fabric trim with light generalized soiling can be  
cleaned with a commercially available dry-foam cleaner.  
If the upholstery and fabric trim pieces are heavily soiled, see your  
authorized Volkswagen dealer or authorized Volkswagen Service  
Facility before you begin cleaning to learn about suitable cleaning  
options. If necessary, have the cleaning done by a professional.  
Treating stains  
When treating stains, it may be necessary to clean the entire surface  
and not just the stain itself. This is especially true if the entire surface  
has become dirty from normal use. Otherwise, the area that is treated  
may become lighter than the untreated area. If you have questions or  
concerns, consult a professional cleaner.  
Type of stain  
Recommended cleaning for fabric and uphol-  
stery  
Water-based  
stains, such as  
coffee or fruit  
juice.  
– Moisten a sponge with water and rub the stain  
gently with a circular motion.  
– Wipe dry with an absorbent cloth.  
Persistent stains, – Use only Volkswagen-approved cleaning prod-  
such as choco- ucts.  
late or make-up. – If necessary, have the fabric or upholstery pro-  
fessionally cleaned.  
Type of stain  
Recommended cleaning for fabric and uphol-  
stery  
Grease-based  
stains, such as  
– Use only Volkswagen-approved cleaning prod-  
ucts.  
oil, lipstick, etc. – If necessary, have the fabric or upholstery pro-  
fessionally cleaned.  
WARNING  
If there is a malfunction in the airbag system, the airbag may  
not deploy correctly or at all, or it may deploy unexpectedly.  
This could cause fatal injuries.  
Have the airbag system inspected immediately by your au-  
thorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
NOTICE  
If the upholstery on power seats, heated seats, or seats with air-  
bag components is wet, electrical components and the vehicle  
electrical system could be damaged.  
If the seating surface becomes soaked, have it dried and the  
system components checked immediately by an authorized  
Volkswagen dealer or authorized Volkswagen Service Facility.  
Do not use steam cleaners because the steam could cause the  
dirt to penetrate deeper into the fabric and make it impossible to  
remove.  
Power washers and cooling sprays can damage the uphol-  
stery.  
NOTICE  
Clean only the carpet and floor mats with brushes. Other tex-  
tile surfaces can be damaged by brushes.  
If detergent pastes or mild detergent solutions are applied with  
a damp cloth or sponge, the surfactants in the detergent may  
cause visible lines to form at the edges of the area where the  
detergent was applied. These lines are generally difficult or im-  
possible to remove.  
NOTICE  
Do not soak Alcantara®.  
Do not treat Alcantara® with leather care products, solvents,  
floor wax, shoe polish, stain remover or similar products.  
Do not use brushes for damp cleaning, because they can  
damage upholstery surfaces.  
Do not use a steam cleaner, because dirt will penetrate deeper  
into the fabric.  
Care and cleaning of leather upholstery  
¤ Please first read and note the introductory information and  
heed the WARNINGS  
If you have questions regarding the care and cleaning of the leather  
upholstery in the vehicle, please contact an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Care and treatment  
Natural leather requires special attention and care. Napa leather has  
a smooth surface. The intensity of the color application determines  
the leather's appearance and texture. If you can see the leather grain  
and other natural characteristics, this is an untreated napa leather  
that will provide very comfortable seating. Delicate veins, closed  
scars, insect bites, folds, and a slightly clouded color remain visible  
and represent authentic characteristics of the natural material. Un-  
treated napa leather has no protective coating. It is therefore more  
susceptible to damage. You should keep this in mind if the leather is  
going to be exposed to severe wear from children, animals, or other  
factors. By contrast, leather that has a protective coating is more ro-  
bust. This has a positive effect on the leather's durability in daily use.  
The typical natural characteristics are hardly visible or no longer visi-  
ble at all, but that has no impact on the quality of the leather itself.  
The typical characteristics of untreated leather are much more distinc-  
tive than those of a surface-treated leather.