Get Maintenance Guide for Volkswagen Passat SUV Nineth Generation (2023-2025)

Recording the service work performed (“digital service schedule”)

The service records are stored in a central system by your suitably qualified workshop. Volkswagen recommends using an authorised

repairer. This transparent documentation of the service history allows the service operations performed to be reproduced at any time.

Each time you have your vehicle serviced, Volkswagen recommends asking for a printed service record, which contains all service work

stored in the system.

Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle remains roadworthy and in working

order. You should therefore have your vehicle serviced according to the Volkswagen guidelines.

With every service, the printout of the previous service record is replaced by a current printout.

The digital service schedule is not available in some countries. In this case, your suitably qualified workshop will inform you about the

documentation process for service work. Volkswagen recommends using an authorised repairer.

Service work

The following information is documented in the digital service schedule by your suitably qualified workshop or Volkswagen dealership:

—When which service was carried out.

—Whether any repairs are recommended, such as replacement of the brake pads in the near future.

—Whether you had any special requests before or during the maintenance work. Your service advisor will note these on the order.

—Which components and service fluids were changed.

—When your next service is scheduled for.

The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place at every due inspection.

The type and scope of service work may differ from vehicle to vehicle. Information on specific work for your vehicle can be requested

from a suitably qualified workshop. Volkswagen recommends using an authorised repairer.

WARNING

Inadequate servicing and failure to adhere to service intervals can result in breakdowns, accidents and serious or fatal injuries.

● Service work should be carried out by a suitably qualified workshop. Volkswagen recommends using an authorised repairer.

Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack of availability of parts.

The service events differ according to oil change service and inspection. The service interval display in the display of the instrument

cluster serves as a reminder for the due date of the next service event.

Either the fixed service interval or flexible service interval will be used for the oil change service, depending on the vehicle equipment,

the engine type and the operating conditions.

The engine code can be accessed via the Service menu (→ Driving data display (multifunction display)).

How do I know which type of service applies to my vehicle?

Information on the type of service that the vehicle requires can be obtained from a suitably qualified workshop. Volkswagen

recommends using an authorised Volkswagen repairer.

Point to note for the flexible service interval

With the flexible service interval, you need to have an oil change service carried out only if your vehicle requires one. To determine this

point in time, individual operating conditions and personal driving style are taken into account. An important part of the flexible service

interval is the use of LongLife engine oil instead of the conventional engine oil.

Observe and follow the information on the motor oil specification according to the VW standard .

If you do not wish to have the flexible service interval, you can opt for the fixed service interval instead. However, a fixed service

interval can affect your service costs. Your service advisor will be pleased to advise you.

Service interval display

Depending on the vehicle equipment, scheduled services for your vehicle may be displayed in the service interval display in the

instrument cluster display (→ Service interval display) and in the vehicle settings in the Infotainment system (→ Vehicle settings

menu). This service interval display provides information on services that include an oil change or inspection. When the respective

service is due, additional work that is due can also be carried out, e.g. changing brake fluid and spark plugs.

The specified service intervals and scope of service always apply to vehicles used under normal operating conditions.

If the vehicle is operated under heavy-duty conditions, some work will have to be performed before the next service is due or at shorter

intervals than those specified.

Extreme conditions include:

—Fuels containing sulphur.

—Regular short trips.

—Long periods of engine idling, e.g. taxis.

—Use in areas with high levels of dust.

—Regular trailer towing.

—Mainly stop-and-go operation, e.g. in the city.

—Driving mainly in winter conditions

This applies particularly to the following components (depending on the vehicle equipment):

—Enhanced air filter with activated carbon

—Air Care enhanced air filter with activated carbon.

—Air filter.

—Toothed belt.

—Diesel particulate filter.

—Engine oil.

The service advisor at your qualified workshop will be pleased to advise you whether your vehicle requires more frequent work due to

the conditions under which it is used.

WARNING

Inadequate servicing and failure to adhere to service intervals can result in breakdowns, accidents and serious or fatal injuries.

● Service work should be carried out by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen

repairer.

Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack of availability of parts.

The scope of service includes all inspection work and servicing work that is necessary in order to keep your vehicle roadworthy. This

work depends on the operating conditions and vehicle equipment, e.g. engine, gearbox, brakes or service fluids. A suitably qualified

workshop can provide information on the work that is required for your vehicle and on the wear limits that apply to components.

Volkswagen recommends using an authorised Volkswagen repairer. Alternatively, you can find this out using the electronic repair and

workshop information system erWin (→ Repairs and technical modifications).

Inspection work

For example, the components and scope of work listed below can be checked.

Electrics

—12-volt vehicle battery.

—Lighting.

—Horn.

—Headlight setting.

—Reset service interval display.

Engine and gearbox

—Exhaust system.

—Gearbox and final drive.

—Poly V-belt.

—Cooling system.

—Engine and components in bonnet space.

—Engine oil level.

Running gear

—Swivel joints and track rods.

—Tyres.

—Brake system.

—Drive shaft boots.

—Coupling rod and stabiliser mountings.

—Breakdown set.

—Shock absorbers and coil springs.

Body

—Roof systems.

—Windscreen.

—Body for corrosion.

—Window wipe/wash system.

—Underbody.

—Water drains.

Servicing work

Depending on the operating conditions and vehicle equipment such as engine type, gearbox or fluid used, some maintenance work

must be performed on your vehicle in addition to the inspection work. This work is dependent on time and mileage or only time or

mileage.

For example, the following service fluids and components can be changed.

—Exhaust purification system.

—Interior filter.

—Brake fluid.

—Diesel filter.

—Gear oil and gearbox oil filter.

—Air filter.

—Engine oil and engine oil filter.

—Oils in the final drive and differential.

—Diesel particulate filter.

—Toothed belt and tensioning roller.

—Spark plugs.

A test drive is then carried out.

It is also possible to have servicing work carried out in between the displayed scheduled service events.

The scope of service is subject to change for technical reasons, e.g. continuous further development of components. Your suitably

qualified workshop always has the latest information about any changes. Volkswagen recommends using an authorised Volkswagen

repairer.

Regular and expert care helps to maintain your vehicle’s condition.

The longer contamination or dirt is left on the surface of vehicle components, the more difficult it can become to clean and treat them.

Extended exposure may mean that it is no longer possible to remove contamination or dirt.

Consult a suitably qualified workshop if you have any questions about care products or if components are not listed. Volkswagen

recommends using an authorised Volkswagen repairer.

Appropriate accessories are available from a suitably qualified workshop. Volkswagen recommends using Volkswagen Genuine

Accessories, which you can purchase from an authorised Volkswagen repairer. Follow the application instructions on the packaging.

WARNING

Improper care, impregnation and cleaning of components can irreparably damage the safety features of the vehicle, e.g. the airbag

units, and prevent them from functioning properly. This can lead to serious injuries in the event of an accident.

● Always use suitable cleaning agents. More detailed information is available from a suitably qualified workshop. Volkswagen

recommends using an authorised Volkswagen repairer.

● Do not use cleaning agents that contain solvents.

● Vehicle parts must be cleaned according to the manufacturer’s instructions.

WARNING

Improper cleaning of the vehicle can cause serious injuries.

● Protect your hands and arms against parts with sharp edges, e.g. when cleaning the insides of the wheel housings.

● Use cleaning agents only in accordance with the manufacturer’s instructions.

WARNING

Dirty, misted-up or iced-up windows reduce visibility and can prevent the safety features of the vehicle from functioning properly.

This can result in accidents and serious or even fatal injuries.

● Drive only when you have a clear view through all windows.

● Do not treat the windscreen with water-repellent window coating agents. In unfavourable conditions, they can cause increased

dazzle.

WARNING

Care products may be toxic, highly flammable and caustic. Improper use of care products or the use of unsuitable care products can

cause burns and poisoning and can lead to accidents and serious or fatal injuries.

● Observe the instructions supplied with the product.

● Store care products only in the closed original container.

● Keep children away from all care products.

● Use care products only outside or in well-ventilated rooms so that you do not breathe in any toxic vapours.

● Never use turpentine, engine oil, fuel, nail varnish remover or other volatile fluids for vehicle care.

NOTICE

Contamination with aggressive and solvent-based ingredients can cause irreparable damage to the vehicle equipment, e.g. even if

left for only a short time on seat covers or trim parts.

● Do not let contamination or dirt dry.

● Have stubborn stains removed by a suitably qualified workshop.

Washing the vehicle regularly prevents effects of soiling that can damage the paint.

Vehicles with a matt paint finish require special care due to the special paint characteristics.

To wash your vehicle correctly and properly, please observe the following information →

, →

.

WARNING

After a car wash, the braking action may be delayed as the brake discs and brake pads will be wet, or iced up in winter. The braking

distance will increase as a result. This can cause you to lose control of the vehicle and can lead to accidents and serious or fatal

injuries.

● Carry out a few careful braking operations to dry the brakes and remove any coating of ice when visibility, weather, road and traffic

conditions permit.

NOTICE

Improper vehicle cleaning can cause severe damage to the vehicle.

● Always observe the described tasks for vehicle care and cleaning.

● Always follow the manufacturer’s instructions.

● Do not wash the vehicle in direct sunlight.

NOTICE

Wet components can freeze in cold weather and this may prevent them from functioning properly.

● Never aim a water jet directly at doors or the boot lid in cold weather.

Removing stubborn dirt on matt paint

—Soften adhering insects or bird droppings immediately with water if possible and spray with a special cleaner for matt paints.

—Remove tar stains on the paint surface with standard commercially available tar removers. Residue must not be removed by

intensive rubbing.

—Remove tree resin and flash rust particles with a special cleaner for matt paints and cleaning clay. Move over the affected locations

with the cleaning clay without exerting pressure.

—Spray grease and fingerprints with a special cleaner for matt paint and rub off with a soft microfibre cloth.

—Rinse off petrol residue immediately with plenty of water.

Automatic car washes

NOTICE

Washing the vehicle incorrectly can damage the matt paint surface and destroy the matt paint effect.

● Never use wash programs with wax preservation.

● For cleaning, use only cleaning agents that do not contain solid matter or abrasives, e.g. cleaning shampoos or insect remover.

● Do not use insect sponges or coarse sponges.

—For vehicles with matt paint, never select a wash program with wax or use a drying agent.

—For vehicles with matt paint, use only textile car washes and never car washes that use brushes.

—Do not select cleaning programmes with hot wax for vehicles with decorative and protective films.

—Preferably use car washes without brushes.

—To remove residues, also have the underside of the vehicle washed thoroughly on a regular basis.

—Please observe information of the car wash operator, especially where add-on parts such as spoilers are concerned →

.

The windows must be closed and the exterior mirrors must be folded away.

The Auto Hold function is switched off.

Vehicles with steering lock: If the vehicle is mechanically pulled through the car wash, the steering must not lock (→ Steering).

Vehicles with an automatic gearbox: If the vehicle is pulled mechanically through the car wash (tunnel wash), the gearbox must be in

neutral position .

The roll-away protection is deactivated .

The windscreen wipers and the rain and light sensor (→ Rain and light sensor) are switched off.

If present: the roof aerial was unscrewed and removed.

NOTICE

Car washes that scan the contours mechanically can damage the vehicle and add-on parts, e.g spoilers.

● Observe the information of the car wash operator, particularly if there are add-on parts on the vehicle.

Wash the vehicle in dedicated cleaning areas only. This prevents any waste water contaminated by oil from entering the

sewage system.

High-pressure cleaner

In the bonnet space: do not use a high-pressure cleaner.

—Never use rotary nozzles. Observe the manufacturer’s instructions.

—Only use water up to a maximum temperature of +60°C (around +140°F).

—Move the jet of water uniformly so that the washer jet is at least 50 cm (around 20 inches) away from all components.

—Do not point the water jet at the same location for too long.

—Aim the water jet indirectly at sensitive vehicle components if possible, e.g. rubber seals, side windows, gloss strips, tyres, sensors,

camera lenses, decorative and protective film.

—Never use a high-pressure cleaner to clean windows that are iced up or covered in snow.

NOTICE

Please note that the sensors in the handles could be activated by a powerful jet of water or steam if a valid remote control key is

within the operating range. The windows could open as a result and moisture could enter the vehicle interior. This could lead to the

vehicle interior being damaged.

● Never direct the jet of a high-pressure or steam cleaner directly at the sensors in the door handles.

The vehicle may be unlocked if the jet of a high-pressure cleaner or steam cleaner is pointed directly at the sensors in the door

handles.

Hand wash

1. Clean the vehicle with plenty of water to remove dust and coarse soiling.

2. In the case of matt paint, remove insects, grease stains and fingerprints with a special cleaner for matt paints. Apply the product

with a microfibre cloth with gentle pressure.

3. Clean with a soft sponge, a wash mitt or a brush applying only light pressure. Start with the roof and work from the top to the

bottom. Use a cleaning shampoo only for very stubborn dirt.

In the case of matt paint, clean from top to bottom with a neutral cleaning shampoo and a microfibre cloth. Thoroughly wash out

the microfibre cloth at short intervals.

4. Clean wheels and side members with a clean sponge.

5. Rinse off with plenty of water.

6. Allow the vehicle to dry in the air.

7. Remove water residue with a chamois leather.

If the dirt on the paintwork could not be removed by hand washing, isolated dirt can be removed with cleaning clay.

NOTICE

Incorrect cleaning and care may cause vehicle damage.

● Always follow the manufacturer’s instructions.

● Do not use excessively hard or abrasive cleaning tools.

Windows, glass surfaces

—Remove wax residue, e.g. from care products, using a suitable glass cleaner or with the Volkswagen Genuine cleaning cloth.

—Remove snow with a hand brush.

— Remove ice with a plastic scraper. Move the scraper in one direction only.

—Thaw ice with a suitable de-icer or with Volkswagen Genuine de-icer.

—Clean the wiper blades or replace them as required.

Paint

Always treat surfaces with care so as not to remove the paint.

—Use a clean, soft cloth and a mild soap solution consisting of a maximum of two tablespoons of neutral soap diluted in one litre of

water or cleaning clay to remove any light dirt immediately, e.g. deposits, insect residue, or cosmetics.

—Remove overflowing fuel or service fluids immediately.

—Moisten flash rust deposits with a soap solution. Then remove any deposits with cleaning clay.

—Have corrosion removed by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

—In the event of paint damage, go to a suitably qualified workshop and have the paint damage repaired. Volkswagen recommends

using an authorised Volkswagen repairer.

Waxing protects the paintwork. The vehicle should be protected again using a preservative wax at the latest when water no longer

clearly forms small drops and runs off the paintwork when the vehicle is clean.

—In the case of matt paint, use a soft sponge to apply a special wax for matt paints to the cleaned vehicle. Remove excess wax with a

microfibre cloth.

Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by applying wax.

NOTICE

The surface of matt paintwork will be irreparably damaged by polishing the paint.

● Never polish matt-painted surfaces.

Even if a preservative wax is used regularly in the car wash, Volkswagen recommends protecting the paint with suitable hard

wax or with Volkswagen Genuine hard wax at least twice a year.

Plenum chamber, bonnet space

Between the bonnet space and the windscreen: plenum

chamber (illustration).

1

Perforated cover on plenum chamber.

WARNING

There is a risk of accident and fire when working in the bonnet space. Serious injuries may occur.

● Note the operations required and the necessary safety precautions before performing any work in the bonnet space (→ In the

bonnet space).

● If you are not familiar with the work, have the work carried out by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

NOTICE

The drainage channels for the plenum chamber may become blocked by leaves and dirt. Water that does not drain off can get into

the vehicle interior and cause damage.

● Have the area under the perforated cover cleaned regularly by a suitably qualified workshop → Fig. 1 1 . Volkswagen

recommends using an authorised Volkswagen repairer.

NOTICE

Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure cleaner) can cause considerable damage

to the vehicle.

● Remove leaves and other loose objects on the perforated cover with a vacuum cleaner or by hand → Fig. 1 1 .

● Make sure that large quantities of water do not enter the plenum chamber, e.g. due to use of a high-pressure cleaner.

● Always have the bonnet space checked by a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

Sensors, camera lenses

At the rear of the vehicle: rear view camera system on the

handle button (illustration).

—Clean the area in front of the sensors or camera with a soft cloth and solvent-free cleaning agent.

—Use the same method to clean sensitive surfaces on the rain and light sensor and the camera window on the windscreen as used for

glass surfaces (depending on vehicle equipment).

—Remove snow with a hand brush.

—Never use warm or hot water.

—Thaw ice with a suitable de-icer or with Volkswagen Genuine de-icer.

Decorative films, protective films

—Remove soiling in the same way as for paint. Use a suitable plastic cleaner or Volkswagen Genuine plastic cleaner for matt

decorative films.

—Treat the vehicle with liquid hard wax every three months after washing and removing dust. Only use clean, soft microfibre cloths to

apply the wax. Do not use hot wax – also not in car washes!

—Remove stubborn impurities carefully using white spirits, and then rinse using warm water.

The durability and colour of decorative and protective films may be affected by environmental influences such as sunlight.

Decorative films may show signs of wear and ageing after around one to three years, and protective films after two to three

years. In very hot climates, decorative films may become faded within one year and protective films within two years.

Trim parts made of chrome-plated plastic, aluminium or stainless steel

—Clean the surface with a suitable chrome and aluminium care product or with the Volkswagen Genuine chrome and aluminium care

product.

—Chrome-plated trim parts can be preserved with a suitable hard wax or Volkswagen Genuine hard wax.

Headlights, tail light clusters

—Remove soiling using a soft sponge soaked with a mild soap solution consisting of a maximum of two tablespoons of neutral soap

diluted in one litre of water. Do not use any cleaning agents that contain alcohol or solvents.

—Remove stubborn dirt with a suitable chrome and aluminium care product or with the Volkswagen Genuine chrome and aluminium

care product.

Wheels

—Remove dirt and gritting salt deposits with plenty of water.

—Clean dirty alloy wheels with a suitable wheel rim cleaner or with Volkswagen Genuine wheel rim cleaner. Volkswagen recommends

treating the wheel rims with a suitable hard wax or with Volkswagen Genuine hard wax every three months.

—Repair any damage to the protective paint coating immediately with a touch-up pen. Go to a suitably qualified workshop if

necessary. Volkswagen recommends using an authorised Volkswagen repairer.

—Remove brake dust with a suitable wheel rim cleaner or with Volkswagen Genuine wheel rim cleaner.

Door lock cylinders

1. Thaw door lock cylinders with a suitable door lock de-icer or with the Volkswagen Genuine de-icer.

Do not use door lock de-icer containing degreasing substances.

The following overview contains recommendations for cleaning and care of individual vehicle components.

NOTICE

Improper cleaning and care may damage the vehicle.

● Always observe the described tasks for vehicle care and cleaning.

● Do not use a steam cleaner, brushes or hard sponges etc.

● Have stubborn stains removed by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen

repairer.

Windows

—Clean windows with a glass cleaner.

—Wipe the windows dry with a clean chamois leather or a lint-free cloth.

Textiles, microfibre cloth and leatherette

—Regularly remove dirt particles adhering to surfaces with a vacuum cleaner so that the material is not permanently damaged by

abrasion.

—Remove dirt with a suitable interior cleaner or with Volkswagen Genuine interior cleaner.

—In the case of grease-based soiling such as oil, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. Dab off

dissolved grease and colour particles with an absorbent cloth. Then treat with water if necessary.

—In the case of soiling caused by ballpoint pens or nail vanish, for example, use a suitable interior cleaner or Volkswagen Genuine

interior cleaner. If necessary, treat subsequently with a mild soap solution consisting of a maximum of two tablespoons of neutral

soap diluted in one litre of water.

—Never use leather care agents, solvents, wax polish, shoe cream, stain removers or similar.

—Never use high-pressure cleaners, steam cleaners and coolant spray.

Natural leather

—Remove fresh contamination using a cotton cloth with a mild soap solution consisting of a maximum of two tablespoons of neutral

soap diluted in one litre of water. Do not allow fluids to seep into the seams.

—In the case of soiling caused by ballpoint pens or nail vanish, for example, use a suitable leather cleaner or Volkswagen Genuine

leather cleaner.

—Treat dried-in stains with a suitable leather cleaner or Volkswagen Genuine leather cleaner.

—For grease-based soiling such as oil, remove fresh stains with an absorbent cloth.

—Apply leather care agent for seating furniture regularly and each time after the leather is cleaned. If the vehicle is parked outdoors

for long periods, you should cover the leather to protect it from direct sunlight.

Never treat leather with solvents, wax polish, shoe cream, stain removers or similar.

Plastic parts

—Clean with a soft, moist cloth.

—If stubborn soiling cannot be removed with mild soap solution (consisting of a maximum of two tablespoons of neutral soap diluted

in one litre of water), use a solvent-free plastic cleaning agent or Volkswagen Genuine plastic cleaner if necessary.

Trim parts, trim strips made of chrome, aluminium or stainless steel

—Clean with a clean, soft cloth and mild soap solution consisting of a maximum of two tablespoons of neutral soap diluted in one litre

of water in a dust-free environment.

—Treat anodised surfaces with a suitable chrome and aluminium care product or with the Volkswagen Genuine chrome and aluminium

care product.

Control elements

1. Remove coarse dirt and other dirt that is difficult to reach using a soft brush.

2. Use a clean, soft cloth with some mild soap solution consisting of a maximum of two tablespoons of neutral soap diluted in one

litre of water. Do not allow liquids to enter the controls.

Displays and screens

Do not clean the instrument cluster display and Infotainment system screen with a dry cloth.

1. Switch off the Infotainment system before cleaning.

2. Use a suitable clean, soft cleaning cloth or a Volkswagen Genuine cleaning cloth with some water, a suitable glass cleaner or LCD

cleaner →

.

In the case of stubborn dirt:

1. Moisten dirt with only a little water and allow to soak in →

.

2. Carefully remove dirt with a clean, soft cloth.

NOTICE

The screen can become cloudy, be damaged or scratched if it is cleaned with the wrong cleaning agents or when dry.

● Use only gentle pressure.

● Do not use aggressive or solvent-based cleaning products.

NOTICE

If the screen is cleaned with too much moisture, it may no longer be possible to operate the screen or the screen may switch off.

● Dry the screen then leave the vehicle locked from the outside for at least 2 minutes.

Rubber seals

—Clean with a soft and lint-free cloth as well as plenty of water.

— Regularly treat with a suitable rubber care product or the Volkswagen Genuine rubber care product.

Seat belts

1. Carefully pull the seat belt right out and leave it out.

2. Remove coarse dirt with a soft brush.

3. If necessary, clean the seat belt with a mild soap solution consisting of a maximum of two tablespoons of neutral soap diluted in

one litre of water.

4. Leave the belt fabric to dry completely and then allow it to roll up.

WARNING

Improper cleaning of the seat belts, their anchorages and the belt retractors can cause damage and prevent them from functioning

properly. This can result in serious or fatal injuries in the event of an accident.

● Never carry out any modifications on the seat belts for cleaning.

● Never clean the seat belts and their components with chemical agents.

● Do not use any caustic liquids, solvents or sharp objects.

● Protect the belt buckles against the ingress of liquids and foreign bodies.

● Let the cleaned seat belt to dry completely before allowing it to retract.

Wooden trims

Clean with a soft cloth and some mild soap solution consisting of a maximum of two tablespoons of neutral soap diluted in one litre of

water.

Cleaning seat covers

If clothing, such as denim, leaves stains on the seat covers, this is not a defect of the cover fabric. If you want to clean the seat covers

yourself, please always note that parts of the airbag system and electrical connectors are installed in the seat covers. Improper

cleaning, impregnation or soaking can damage these components or interfere with correct functioning of the components. This can in

turn then also lead to damage to other parts of the vehicle’s electrical system →

.

Depending on the vehicle equipment, seat cushions with seat heating have electrical components and connectors that may be

damaged in the event of incorrect cleaning or treatment. This can also result in damage to other parts of the vehicle electrics.

—Never use high-pressure cleaners, steam cleaners and coolant spray.

—Never soak seat covers.

—Never switch on the seat heating to dry the seats.

—Never use impregnation agents.

—Do not use washing paste or fine detergent solutions.

—If in doubt, go to a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

WARNING

Improper care, impregnation and cleaning of components can irreparably damage the safety features of the vehicle, e.g. the airbag

units, and prevent them from functioning properly. This can lead to serious injuries in the event of an accident.

● Always use suitable cleaning agents. More detailed information is available from a suitably qualified workshop. Volkswagen

recommends using an authorised Volkswagen repairer.

● Do not use cleaning agents that contain solvents.

● Vehicle parts must be cleaned according to the manufacturer’s instructions.

The signs of wear and soiling visible due to normal use are naturally more easily visible in the case of light-coloured materials

in the vehicle interior. These signs of use cannot be prevented and also represent unavoidable ageing due to normal use.

Please observe the corresponding care instructions.

Seek advice from a suitably qualified workshop before purchasing accessories, replacement parts or service fluids, for example if the

vehicle is to be retrofitted with accessories or if parts have to be renewed. Qualified workshops can provide information on legal

requirements and also recommend accessories, replacement parts and service fluids. Volkswagen recommends using an authorised

Volkswagen repairer.

Volkswagen recommends using Volkswagen Genuine Parts or Volkswagen Genuine Accessories, which you can purchase from an

authorised Volkswagen repairer. These parts and accessories have been specially tested by Volkswagen for suitability, reliability and

safety. A suitably qualified workshop also has the specialist skills for correct installation. Volkswagen recommends using an authorised

Volkswagen repairer.

Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the reliability, safety and suitability of

products Volkswagen has not approved. Volkswagen can therefore assume no responsibility for these parts, even if they have been

approved by an official testing agency or are covered by an official approval certificate.

Always contact a suitably qualified workshop if you wish to change to different tyre and rim combinations. Volkswagen recommends

using an authorised Volkswagen repairer.

Any retrofitted equipment which has a direct effect on the control of the vehicle must be approved by Volkswagen for use in your

vehicle and bear the mark (approval symbol of the European Union). These devices include cruise control systems or electronically

controlled damping systems, for example.

Any additional electrical components fitted that do not serve to control the vehicle itself must bear the mark (manufacturer

declaration of conformity in the European Union). Such devices include refrigerator boxes, computers and ventilator fans.

WARNING

Use of unsuitable replacement parts and accessories can lead to vehicle malfunctions. This also applies to work, modifications and

repairs that are not performed correctly. This can lead to vehicle damage and accidents with serious or fatal injuries.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Qualified workshops have the

necessary tools, diagnostic equipment, repair information and qualified personnel. Volkswagen recommends using an authorised

Volkswagen repairer.

● Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.

● Use only wheel rim and tyre combinations that have been approved by Volkswagen for your vehicle type. More detailed

information is available from a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

WARNING

Objects in the deployment zone of the airbags can be flung through the vehicle interior if the airbags are triggered. This can cause

severe or fatal injuries.

● Never secure or position objects in the deployment zones of the airbags.

NOTICE

With some engines, retrofitting an engine preheating system can lead to malfunctions and vehicle damage.

● Consult a suitably qualified workshop about retrofitting an engine preheating system. Volkswagen recommends using an

authorised Volkswagen repairer.

Incorrectly performed repairs, structural changes to the vehicle, e.g. lowering the suspension, retrofitted add-on parts or changes to

the trim can lead to sensors and cameras being displaced or damaged. This can interfere with important functions of driver assist

systems →

.

—Observe the positions of sensors and cameras in the vehicle overview when performing repairs or modifications.

Add-on parts or modifications in the area of sensors and cameras

WARNING

If the area in front of and around sensors and cameras is covered, e.g. due to incorrect installation of number plates, number plate

holders with trim frames, additionally applied films or paintwork on the sensors and similar, this may prevent correct functioning of

the driver assist systems. Failure of the driver assist systems can lead to accidents and cause serious or fatal injuries.

● Always ask a suitably qualified workshop whether installation of a number plate or number plate holder with trim frame is possible

for your vehicle. Volkswagen recommends using an authorised Volkswagen repairer.

● When installing, ensure that there is a sufficient distance from sensors and cameras.

● Make sure that the number plate or the number plate holder with trim frame is installed only in the specified position.

● Do not apply any additional films in front of or around sensors.

NOTICE

Incorrect installation of number plate holders with trim frames or number plates can damage components, e.g. cables or sensors.

● Always ask a suitably qualified workshop whether installation of a number plate or number plate holder with trim frame is possible

for your vehicle. Volkswagen recommends using an authorised Volkswagen repairer.

The number plate holder with trim frame is used for mounting the official number plate.

The radar sensor can be installed either below the number plate or behind the Volkswagen badge. The number plate or the Volkswagen

badge can impair the view of the radar sensor in the front area. Therefore, mount the number plate at a sufficient distance from the

radar sensor or only operate the vehicle with the original Volkswagen badge or a badge approved by Volkswagen.

Damage in the area of sensors and cameras

WARNING

If the area around sensor and cameras is damaged, e.g. by stone chips or impacts when parking, this can prevent the driver assist

systems from functioning correctly. Failure of the driver assist systems can lead to accidents and cause serious or fatal injuries.

● Have the component replaced by a suitably qualified workshop in the event of damage in the area of the sensors and cameras.

Volkswagen recommends using an authorised Volkswagen repairer.

After replacement of components, the sensors and cameras may have to be adjusted and calibrated by a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

If the windscreen has been damaged in the viewing field of the sensors and camera, e.g. by stone chips, the windscreen must be

replaced. Repair of the stone chip damage can lead to malfunctions or functional faults in the driver assist systems. After replacing the

windscreen, the cameras and sensors must be adjusted and calibrated by a suitably qualified workshop. Volkswagen recommends

using an authorised Volkswagen repairer.

→

.

Unauthorised modifications to the electronic components or software in the vehicle may cause faults. As the electronic components

are linked together in networks, these faults may indirectly affect the working of other systems. This can seriously impair vehicle

safety, lead to excessive wear of components and also invalidate the type approval for the vehicle.

The authorised Volkswagen repairer cannot be held liable for any damage caused by technical modifications and/or work performed

incorrectly.

The authorised Volkswagen repairer is not responsible for damage caused by technical modifications and/or work performed

incorrectly. Such damage is not covered by the Volkswagen guarantee.

Have all repairs and technical modifications carried out by a suitably qualified workshop. Volkswagen recommends using an authorised

®

Volkswagen repairer that supplies Volkswagen Genuine Parts .

Volkswagen repair information

Volkswagen Service information and official Volkswagen repair information can be obtained for a fee.

Please contact a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer. Alternatively, you can

register on the internet portal

(electronic repair and workshop information):

://

To order printed service information please contact:

Volkswagen Technical Literature Ordering Center

l

You can also register online in the

internet portal:

://

Diagnostic interface (OBD)

There is a diagnostic interface in the vehicle interior for reading the event memories (OBD). Event memories document any errors that

have occurred and any deviations from the nominal values in the electronic control units →

.

The diagnostic interface (OBD) is located in the footwell on the driver side underneath the dash panel, or behind a cover next to the

bonnet release lever.

The event memory should only be read and reset by a suitably qualified workshop. Additional information on the stored data is

available from suitably qualified workshops. Volkswagen recommends using an authorised Volkswagen repairer.

After a fault has been rectified, the information in the event memory relating to the fault is deleted. Other memory content is

overwritten on an ongoing basis.

Vehicles with special auxiliary equipment or body parts

Auxiliary equipment and second stage manufacturers must ensure that the equipment and bodies (conversions) adhere to the

stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning end-of-life vehicles and EU

directive 2003/11/EC concerning the restriction on the marketing and use of certain dangerous substances and preparations.

The vehicle owner must keep all assembly documentation for these conversions and pass it on to the scrapping company upon vehicle

handover if the vehicle is scrapped. This is intended to facilitate environmentally responsible disposal for all vehicles, including refitted

vehicles.

Engine and transmission guard

An engine and transmission guard can reduce the risk of damage to the vehicle’s underbody and sump, for example when driving over

kerbs, drive entrances or unsurfaced roads.

Have retrofitting carried out by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

An engine and transmission guard may not be available in all countries.

WARNING

Incorrect repairs and modifications to the vehicle can impair the effectiveness of the driver assistance systems and the airbags when

they trigger. This can cause malfunctions and lead to accidents and serious or fatal injuries.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

WARNING

Incorrectly performed repairs and modifications on the vehicle, e.g. through use of unsuitable parts, can damage the vehicle and

cause accidents and serious or fatal injuries.

● Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.

● Use only wheel rim/tyre combinations that have been approved by Volkswagen for your vehicle type. More detailed information is

available from a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

● Volkswagen recommends the use of Volkswagen Genuine Parts or Volkswagen Genuine Accessories. These parts and accessories

have been specially tested by Volkswagen for suitability, reliability and safety.

WARNING

Use of the diagnostic connection for other than its intended purpose can cause malfunctions and lead to accidents and serious or

fatal injuries.

● Never read the event memory yourself using the diagnostic interface.

● Never upload data to the vehicle yourself using the diagnostic connection.

● The event memory should be read only by a suitably qualified workshop using the diagnostic connection. Volkswagen recommends

using an authorised Volkswagen repairer.

→

.

Modifications and repairs to the front bumper, the doors, the front seats, the roof or the bodywork should only be carried out by a

suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer. System components and airbag

system sensors might be fitted on these vehicle components.

If you work on the airbag system or remove and install parts of the system when performing other repair work, parts of the airbag

system may be damaged. The consequence may be that, in the event of an accident, the airbag inflates incorrectly or does not inflate

at all.

Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and that removed parts do not cause any

injuries or environmental pollution. These requirements are known to suitably qualified workshops. Volkswagen recommends using an

authorised Volkswagen repairer.

Any modifications to the vehicle’s suspension could prevent the airbag system from working properly during a collision. For example,

using wheel rim/tyre combinations that have not been approved by Volkswagen, lowering the vehicle or making modifications to the

suspension rate including work on the springs, struts and shock absorbers etc., could change the forces that are measured by the

airbag sensors and sent to the electronic control unit. Some changes to the suspension could cause the forces measured by the sensors

to increase, for example. This can lead to the airbag system being triggered in collision scenarios where it normally would not be

triggered if modifications to the suspension had not been made. Other modifications can cause the forces measured by the sensors to

decrease, therefore preventing the airbag system from being triggered when it should have been.

WARNING

Use of unsuitable replacement parts and accessories can cause malfunctions and damage to the vehicle and impair the effectiveness

of the airbag system. This also applies to work, modifications and repairs that are not performed correctly. This can lead to vehicle

damage and accidents with serious or fatal injuries.

● Have repairs and modifications to your vehicle carried out only by a suitably qualified workshop. Qualified workshops have the

necessary tools, diagnostic equipment, repair information and qualified personnel. Volkswagen recommends using an authorised

Volkswagen repairer.

● Please note that the airbag unit cannot be repaired, but must be replaced.

● Never install recycled airbag components or components that have been taken from end-of-life vehicles in your vehicle.

● Never fit parts to your vehicle that differ in their design or characteristics from the factory-fitted parts.

WARNING

Modification of the vehicle suspension, including the use of non-approved wheel rim and tyre combinations, can change how the

airbag functions. This can result in serious or fatal injuries in the event of an accident.

● Never install components in the suspension system which do not have the same characteristics as the original factory-fitted

components.

● Use only wheel rim and tyre combinations that have been approved by Volkswagen for your vehicle type. More detailed

information is available from a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

Electromagnetic radiation

If a mobile telephone or radio device is used without being connected to the external aerial, the electromagnetic radiation will not be

optimally directed to the outside of the vehicle. Increased levels of radiation in the vehicle interior may occur in areas with poor signal

in particular, for instance in rural areas. This could constitute a health hazard →

.

Depending on the vehicle’s equipment level, a suitable mobile phone interface can be used to connect the mobile telephone to the

external aerial. The connection quality is improved and the range is increased.

Using the telephone

®

Many countries require a hands-free system to be used when using a telephone inside the vehicle, e.g. via a Bluetooth connection.

Before use, secure the mobile telephone to a suitable bracket →

or stow it in a storage compartment so that it cannot slip around,

e.g. in the centre console.

Two-way radios

Observe legal requirements and the manufacturer’s operating instructions for operating two-way radios. The retrofitting of two-way

radios requires authorisation.

Ask a qualified workshop for further information on installation of a two-way radio. Volkswagen recommends using an authorised

repairer.

WARNING

Mobile telephones that are not secured or not properly secured could be flung through the vehicle interior in the event of a sudden

driving or braking manoeuvre or accident and cause serious injuries.

● Secure or stow a mobile telephone and accessories safely and outside the deployment zone of the airbags.

WARNING

If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation in the vehicle

could exceed limit values. This also applies to external aerials which have not been correctly installed. This can endanger the health of

the driver and the vehicle occupants.

● Keep a distance of around 20 cm (around 8 inches) between a device’s aerial and an active medical implant, e.g. a pacemaker.

● Do not carry device which is operationally ready close to or directly above an active medical implant, e.g. in a breast pocket.

● Switch off the device immediately if you suspect it may be interfering with an active medical implant or any other medical device.

Volkswagen dealerships guarantee that the vehicles they sell are free from defects. The dealerships are also responsible for handling

warranty claims.

Please refer to your sales contract or contact your Volkswagen dealership for details of the warranty and guarantee conditions.

In addition to the guarantees and warranties in the purchase agreement for new vehicles, authorised Volkswagen repairers also fulfil

the guarantee that exists in many countries that no paint defects or corrosion perforation will occur on the body for a certain period of

time.

Depending on country, the following periods apply:

—A three-year guarantee against paint defects.

—A twelve-year guarantee against corrosion perforation. Here, corrosion perforation refers to rust forming on the inside (cavity) of the

body and causing holes in the sheet metal.

If such damage occurs nevertheless, it will be repaired free of charge for parts and labour by any authorised Volkswagen repairer.

Guarantee exclusion

Details of the guarantee cover can be found in the guarantee conditions applicable to your vehicle in your country.

The guarantee does not cover the following:

—Damage caused by external influence or insufficient care.

—Imperfections on the body or paintwork which are not repaired promptly according to manufacturer specifications.

—Corrosion perforation that is directly related to body repairs not being carried out according to manufacturer specifications.

If the body is repaired or painted, your authorised Volkswagen repairer will confirm your warranty against corrosion perforation for the

repaired area.

In many European countries, Volkswagen dealerships offer a comprehensive LongLife mobility guarantee for new vehicles. It applies

from vehicle delivery until the first scheduled inspection.

If you purchase your new vehicle directly from Volkswagen, Volkswagen will issue the LongLife mobility guarantee from the time of

delivery until the first due inspection.

Your Volkswagen service partner will extend the LongLife mobility guarantee until the following inspection if the due inspection is

carried out at that workshop. The service costs include the entire guarantee package.

Please ask your Volkswagen dealership for details of services, conditions and time limits relating to the LongLife mobility guarantee.

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive from vehicle sensors, generate

themselves or exchange with each other, for example. Some control units are required for the safe functioning of your vehicle. Other

control units support you when driving (driver assist systems), while others enable convenience features or additional functions of the

Infotainment system.

Operating data in the vehicle

Control units process data for a specific purpose for vehicle operation.

These include, for example:

—Vehicle status information, e.g. deceleration, deactivation times of the speed warning function and display of fastened seat belts.

—Ambient conditions, e.g. temperature, data from sensors for Adaptive Cruise Control.

—Image recordings, e.g. data from camera-assisted driver assist systems.

Recordings and other data for a specific purpose are normally fleeting and are normally processed directly in the vehicle itself and not

stored.

However, control units may also have data memories to document information regarding the vehicle status, component load levels,

maintenance requirements, technical events and faults on a temporary or permanent basis.

Depending on the technical equipment, the following data is stored:

—Operating states of system components, e.g. filling levels, tyre pressure, status of the vehicle battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of driver assist systems.

—Information on events which damaged the vehicle.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data that would normally only be

volatile.

If you make use of services, e.g. repairs or maintenance work, the stored operating data can, if necessary, be read and used together

with the vehicle identification number . The data can be read from the vehicle by employees of the service network (e.g. qualified

workshops) or third parties (e.g. breakdown services). The same applies to warranty cases and quality assurance measures.

The data is read via the legally prescribed OBD connection (on-board diagnosis) in the vehicle. The operating data that is read

documents the technical status of the vehicle or individual components thereof and provides support with fault diagnosis, compliance

with warranty obligations and quality improvement. This data, in particular information on component load levels, technical events,

operating errors and other faults, is transmitted to Volkswagen together with the vehicle identification number in cases where this is

expedient. In addition, Volkswagen may use the data for reasons related to product liability and product safety, e.g. for recall

campaigns. This data can also be used to check the customer’s warranty and guarantee claims.

Event memories in the vehicle can be reset by a service workshop as part of repair or service work or if you request this.

Personal reference

Each vehicle is given a unique vehicle identification number . Depending on country, this vehicle identification number can be traced

back to the current and former owners of the vehicle using information provided by the relevant authorities. There are also other ways

of tracing the vehicle to the owner or driver, via data collected for the vehicle e.g. the registration number.

The data generated or processed by control units may therefore be personal data or under certain conditions is personal data.

Depending on the vehicle data available, it may be possible to draw conclusions, e.g. about your driving behaviour, your location or

your route or your usage behaviour.

Your rights regarding data protection

In accordance with the valid data protection legislation in your country, you may have certain rights vis-à-vis Volkswagen when your

personal data is processed.

Accordingly, you may be entitled to receive comprehensive information free of charge from Volkswagen and third parties, e.g.

commissioned qualified workshops, if they have stored your personal data. You are entitled to request information concerning what

personal data and for what purpose it is stored as well as where the data originates from. Your right to information may also include

the transfer of data to other bodies.

Data that is only stored locally in the vehicle can be read out with expert assistance, for example at a suitably qualified workshop. This

service may be subject to a fee. Volkswagen recommends using an authorised Volkswagen repairer.

Further information on your legal rights, e.g. your right to deletion or correction of the data, can be found in the applicable data

protection information on the website of Volkswagen, including contact details and information about the Data Protection Officer.

You can find detailed information on data processing in the Privacy Policy in your Infotainment system under Menu Legal information

or Home Legal information.

Legal requirements for the disclosure of data

Depending on country, Volkswagen AG as the vehicle manufacturer is legally obliged to transmit the following information relating to

the use of driver assist systems, e.g. ACC, to the responsible authority:

—Relationships of the times or distances covered with driver assist systems switched on and off.

—Relationships of the times and distances covered in compliance with and in violation of the detected speed limits.

—Where appropriate, average time between the driver switching the driver assist system on and off.

When vehicles visit a qualified workshop, the qualified workshop reads the specified data out of the vehicles and transmits this data to

Volkswagen AG. Volkswagen AG processes this data so that there is no longer any direct link to you, your vehicle or the VIN of your

vehicle. Volkswagen AG forwards the information processed in the way to the responsible authority, which processes the data in order

to fulfil legal tasks.

If legal requirements exist, Volkswagen is obliged to disclose data stored at Volkswagen to the extent required to government agencies

in individual cases, e.g. as part of a police investigation of a criminal offence.

Within the framework of applicable law, government agencies are also authorised to read data from vehicles themselves in individual

cases. In the event of an accident, information can be read from the airbag control unit to help clarify the situation.

Reprogramming control units

All data for the control of components is stored in the control units. Some convenience functions can be reprogrammed using special

workshop equipment. If the convenience functions are reprogrammed, the specifications and descriptions in this owner’s manual will

no longer match the original functions. Depending on country, the reprogramming can be entered into the digital service schedule by a

suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

A suitably qualified workshop can provide information about any potential reprogramming. Volkswagen recommends using an

authorised Volkswagen repairer.

Convenience features

You can personalise convenience settings, save them in the vehicle, change them, retrieve data from the vehicle when using online

services, or reset or delete settings.

Depending on the equipment in the vehicle, this includes, for example:

—Settings of the seat and steering wheel positions.

—Running gear and air conditioning settings.

—Personalised settings such as mirror adjustment or background lighting.

Infotainment system

Depending on the equipment installed, you may be able to store your own data in the vehicle’s Infotainment system.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations entered.

—Depending on equipment and country, data on the use of online services.

This data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g. mobile telephone. If

this data is stored in the vehicle, you can delete it at any time.

Integration of mobile telephones

If your vehicle contains the necessary equipment, you can connect your mobile telephone or any other mobile end device to your

vehicle so that you can control this device via the controls integrated in the vehicle when the corresponding functions are available. For

example, images and sounds from the mobile telephone can be output through the Infotainment system. At the same time, certain

information is sent to your mobile telephone. This includes location data and further general vehicle information, depending on the

type of integration.

This enables you to use selected mobile telephone apps in the vehicle, e.g. for navigation. The mobile telephone and vehicle do not

interact in any other ways than those described here; in particular the device does not actively access vehicle data. The type of further

data processing depends on the app provider. The settings that you can adjust here depend on the app you are using and the operating

system on your mobile telephone.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to exchange data with other systems. This

mobile network connection enables you to use online functions. This includes online services and apps provided by Volkswagen or

other third-party providers.

Manufacturer services

In the case of Volkswagen online services, Volkswagen describes the respective functions in a suitable place, e.g. in a separate service

description or on an Internet page, and the associated privacy information is provided. Personal data may be required in order to

provide online services. For this, data is exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer.

Any collection, processing and use of personal data that goes beyond the provision of the service takes place exclusively according to

legal regulations, contractual agreements or the necessary permission.

You can activate and deactivate the services and functions, some of which are subject to a fee and in some cases also disable the

vehicle’s entire data connection. This does not apply to any functions and services required by law, e.g. emergency call systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services are the sole responsibility of the

provider in question and are subject to this provider’s data protection policy and terms and conditions of use. Volkswagen has no

influence on the data processing that takes place here and the content exchanged as part of these services.

Please refer to the provider in question for information about the type, scope and purpose of the collection and use of personal data

related to third-party services.

This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like

situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle's systems

performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30

seconds or less. The EDR in this vehicle is designed to record such data as:

—How various systems in your vehicle were operating;

—Whether or not the driver and passenger safety belts were buckled/fastened;

—How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,

—How fast the vehicle was traveling.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

Data from driver assist systems is also recorded. In addition to information about whether the systems were switched on or off,

available only to a restricted extent or inactive, it is also possible to determine whether these functions steered, accelerated or braked

the vehicle in the above-described situations. Depending on the vehicle equipment, these systems include the following:

—Adaptive Cruise Control (ACC).

—Lane keeping system (Lane Assist).

—Park Assist.

—Emergency braking functions (Front Assist).

NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal

driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law

enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the

vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information if they have

access to the vehicle or the EDR.

Volkswagen will not access, read or process data from the event data recorder unless the vehicle keeper grants their permission.

Exceptions to this are contractual or legal provisions.

Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field monitoring and also for research

purposes and quality improvements. For research purposes, Volkswagen makes the data available to third parties in anonymous form,

in other words without any reference to the individual vehicle or vehicle keeper.

The aerials for the Infotainment system are installed at different points in the vehicle:

—On the inside of the rear window.

—Depending on vehicle, on the inside of the rear side windows.

—On the inside of the windscreen.

—On the roof of the vehicle.

Aerials on the interior of the windows can be identified as thin conductors.

NOTICE

Aerials located on the inside of the windows could be damaged by corrosive or acidic substances or if hard objects rub against the

window.

● Do not affix any stickers over metal conductors, e.g. in the area of the rear window.

● Never clean the aerials with corrosive or acidic agents.

NOTICE

A retrofitted Infotainment system that is not compatible with the aerial amplifier fitted as standard can damage the aerial amplifier.

● Consult a suitably qualified workshop before retrofitting an Infotainment system. Volkswagen recommends using an authorised

Volkswagen repairer.

Some electronic components and control units are fitted with component protection as standard, e.g. the Infotainment system.

The component protection permits a correspondingly qualified workshop to legitimately install or replace components and control

units. Volkswagen recommends using a Volkswagen dealership.

The component protection prevents the full operation of factory-supplied components outside the vehicle in the following situations:

—Installation in other vehicles, e.g. after theft.

—Operation of components outside the vehicle.

If a text message about component protection appears in the display of the instrument cluster or the screen of the Infotainment

system, go to a correspondingly qualified workshop. Volkswagen recommends using a Volkswagen dealership.

Open source

Some of the products installed in the vehicle contain software components for which Open Source licences are required.

A list of the open source software components used including information on copyright as well as the respective open source licence

conditions and the corresponding licence text is available via the website specified below. The source code of certain Open Source

software components can be requested from the manufacturer of the vehicle. The manufacturer will make the source code available to

you in accordance with the relevant licence conditions. You will be charged only for the actual costs of provision, e.g. shipping costs.

You can find the necessary information on the website

://

Stickers and plates showing important information for vehicle operation are factory-fitted in the bonnet space and on certain vehicle

parts.

—Never remove stickers and plates or render them illegible.

—If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or plates with the same information

must be applied properly to the new parts by a suitably qualified workshop. Volkswagen recommends using an authorised

Volkswagen repairer.

Safety certificate

There is a safety certificate on the door pillar of the driver door which states that all necessary safety standards and specifications from

the transport safety authorities of the particular country were met at the time of production. The month and year of production and

the vehicle identification number may also be listed. Observe notes in the owner's manual.

High-voltage warning sticker

There are stickers on the high-voltage components of the 48-volt system which contain warning information relating to the high

voltage of the vehicle electrical system →

.

WARNING

Removal of stickers and signs reduces the amount of information about sources of danger and can result in less attention being paid

when working on the vehicle. This can lead to serious accidents and fatal injuries.

● Never remove stickers or signs or make them illegible.

● Observe legal requirements.

● Observe the owner’s manual.

NOTICE

Removal of stickers and signs increases the risk of incorrect operation and can result in damage to the vehicle.

● Never remove stickers or signs or make them illegible.

● Observe legal requirements.

● Carry out servicing work in accordance with the specifications.

NOTICE

If the ventilation openings on the covers of the high-voltage components of the 48-volt vehicle electrical system are covered, this

can lead to vehicle damage.

● Make sure that the ventilation openings on the covers of the high-voltage components of the 48-volt vehicle electrical system are

not covered.

Refrigerant in the air conditioning system

The sticker in the bonnet space contains information regarding the type and quantity of refrigerant used in the vehicle’s air

conditioning system. The sticker is located at the front of the bonnet space, close to the refrigerant filler neck →

.

Details of the refrigerant used

The air conditioning system contains fluorinated greenhouse gases.

Valid for vehicles with refrigerant R1234yf:

CO equivalent

Refrigerant weight

460 g

Global warming potential

0.501

2

0.0002 t

Refrigerant oil in the air conditioning system

The air conditioning system is filled with a refrigerant oil. Consult a suitably qualified workshop for information about the type and

quantity of the refrigerant oil used. Volkswagen recommends using an authorised Volkswagen repairer.

Warning: maintenance of the air conditioning system requires qualified personnel.

Type of refrigerant.

Type of refrigerant oil.

See workshop information (available only for authorised Volkswagen repairers).

Maintenance of the air conditioning system requires qualified personnel.

Flammable refrigerant.

Make sure you dispose of all components correctly and never install components taken from older vehicles or recycling facilities

into the vehicle.

DANGER

Maintenance of the air conditioning system by unqualified personnel may cause serious and fatal injuries.

● To service the air conditioning system, contact qualified personnel who are trained according to the nationally required standards,

e.g. SAE standard J2845.

● Observe the service intervals specified by Volkswagen. Please contact a suitably qualified workshop. Volkswagen recommends

using an authorised Volkswagen repairer.

DANGER

The refrigerant is flammable and can lead to serious and fatal injuries if maintenance is not performed correctly.

● Have the air conditioning system serviced by suitably qualified personnel.

● Keep the vehicle away from naked flames, sparks and other sources of ignition.

DANGER

The refrigerant is pressurised and can explode if heated. This can lead to serious accidents and fatal injuries.

● Have the air conditioning system serviced by suitably qualified personnel.

● Keep the vehicle away from naked flames, sparks and other sources of ignition.

DANGER

The refrigerant can form toxic vapours if it comes into contact with hot surfaces. If these are breathed in, this can result in poisoning

or even death.

● Have the air conditioning system serviced by suitably qualified personnel.

NOTICE

Repairing or replacing the evaporator with spare parts from end-of-life vehicles or recycling may damage the air conditioning system.

● Never have repairs on the evaporator carried out with replacement parts from end-of-life vehicles or from recycling.

In keeping with the European regulation on chemicals REACH Volkswagen would like to inform you about substances that may be

contained in your vehicle.

You can access this information online using your vehicle identification number :

://

Disposal of used batteries

Used batteries must be collected separately and recycled by the end user. This is indicated by the symbol with the crossed-through

waste bin . As the end user, you are required by law to return used batteries →

.

—In EU member states and other states, device batteries and vehicle batteries can be returned to your authorised Volkswagen repairer

or approved return systems.

—Further information on return and recycling can be obtained from your authorised Volkswagen repairer or at:

://

Disposal of old electrical and electronic devices

Your vehicle contains electrical and electronic devices, e.g. remote controls. These devices are marked with a symbol showing a

crossed-through waste bin

.

The corresponding legal regulations stipulate that old devices with this marking must be collected and disposed of separately from

normal household waste. You can hand in these devices at local collection points or any nationally authorised return systems.

2

In Germany, retailers with a sales area of at least 400 m for electrical devices and food retailers with a total sales area of at least

2

800 m who offer new electrical devices are obliged to take back these devices free of charge. When purchasing a new device, the end

user is entitled to return an equivalent old device. The same also applies for delivery to private households and sale via the internet.

Small old devices can be returned to retailers even if no new device is purchased. Your authorised Volkswagen repairer is also obliged

to take back up to three old devices with an edge length of less than 25 cm free of charge.

—Batteries, rechargeable batteries or lamps that are not a fixed part of the device must be removed first and disposed of accordingly.

—You must delete all stored personal data before disposing of the old devices.

Further information on return and recycling can be obtained from your authorised Volkswagen repairer.

WARNING

If batteries containing lithium are damaged, gaseous or liquid substances may escape, posing a significant risk to health and the

environment. A short circuit of the terminals can also cause a fire or explosion. This can result in serious or fatal injuries.

● Handle batteries containing lithium with special care.

● Never heat batteries containing lithium.

● Never damage batteries containing lithium.

● Never short circuit the battery terminals.

Batteries that contain heavy metals are marked with the chemical symbols Hg (mercury), Cd (cadmium) and/or Pb (lead).

Heavy metals can damage the health of human beings and animals and can accumulate in the environment.

● To avoid this, please ensure that your used batteries are collected separately and returned properly.

Recycling information for France

Recycling information for France.

Observe the recycling information → Fig. 1, which includes the following items:

—Vehicle key.

—Remote control for the auxiliary heater and auxiliary ventilation.

Recycling information for France.

Observe the recycling information → Fig. 2, → Fig. 3for accompanying documentation and packaging or bags. This recycling

information includes the following items:

— Vehicle wallet.

The Triman logo and Info-tri symbol contain important sorting information for the end user.

Returning end-of-life vehicles

At the end of its life, your vehicle must be recycled and disposed of in an environmentally appropriate way. For this reason, the last

vehicle keepers in the EU and many other countries are required by law to take their vehicle to an approved collection point, vehicle

return centre or authorised dismantling facility.

Volkswagen has already made the corresponding preparations for this: a comprehensive network of vehicle return centres is available

in all EU countries and many other countries, where you can hand over your vehicle. If you satisfy the national legal requirements, you

can return your end-of-life vehicle free of charge within the EU.

The vehicle return centre issues a recycling certificate which serves as proof that the end-of-life vehicle has been recycled properly.

You can obtain information about vehicle return centres from your authorised Volkswagen repairer.

Scrapping

The relevant safety requirements must be observed when scrapping the vehicle or its individual components, e.g. the airbag system

and belt tensioners. These requirements are known to suitably qualified workshops.

Maintenance for Your Volkswagen Passat SUV Nineth Generation (2023-2025)

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