Even when the prerequisites for using the services are met, the provision of the online services can be impaired or interrupted due to
factors that are beyond the control of Volkswagen. Such factors include in particular:
—Maintenance, repairs, deactivations, updates and technical changes to your service provider’s telecommunication systems, satellites,
servers and databases.
—Change in the mobile communications standard for the transmission of mobile data by telecommunications providers, e.g. from LTE
or UMTS to EDGE or GPRS.
—An existing mobile telecommunications standard has been switched off by the telecommunications provider.
—Disturbance, interference or interruption of mobile and GPS reception, e.g. due to high speeds, weather, landscape, interfering
devices or intensive use of the mobile network in the relevant cells.
—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can also include tunnels,
streets with tall buildings, garages, multi-storey car parks, underpasses, mountains and valleys.
—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.
—Countries, states and regions where mobile online services are not available.
English 