In order to be able to use the full scope of the online services, the following prerequisites must be met.
The hardware for use of the online services was also ordered for the vehicle and has been installed at the factory.
The vehicle and user are located in the area covered by the services.
Data transmission is possible without restrictions at the location of the user and vehicle.
The mobile device is compatible with the app.
The privacy settings in the Infotainment system permit data transmission for the online services.
The settings in the mobile device permit data transmission for the mobile online services.
A personal user account, Volkswagen ID, has been set up (→ Volkswagen ID).
There is a valid contract with Volkswagen AG for use of the online services.
A vehicle has been added to the user account (→ Virtual vehicle).
Neither the online connectivity unit nor individual online services are deactivated or decommissioned.
WARNING
Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries
can occur if the driver is distracted.
● Drive with your full attention and with responsibility.
WARNING
Using services without due care or unsupervised can result in the serious injury or even death of people in and around the vehicle, for
example if they are locked inside the vehicle unintentionally.
● Always carry out the services carefully and responsibly.
The vehicle added in the user account must first be driven for a few kilometres before individual services can record, transmit
and display correct data.
Do not pass on your access data, your password and the S-PIN and keep them in a safe place so that they cannot be accessed
or viewed by other persons.
Change your password at regular intervals.
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