Depending on the model, you may also be able to perform an over-the-air update without signing a contract and without a
user account.
Download costs
Download of over-the-air updates takes place via the factory-fitted control unit with eSIM card and is free of charge. Volkswagen pays
the connection costs.
Time of download
Download takes place automatically without any previous notification and is also possible when driving. When download has been
completed, a message will be displayed to inform you that an over-the-air update is available.
The duration of a download process depends on the network quality, file size and type of over-the-air update. It is possible
that the download process may be interrupted. The download process will be resumed as required when the ignition is
switched on.
Prerequisites for software installation
—The vehicle is parked safely in accordance with legal requirements and local conditions .
—The previously provided over-the-air updates have been installed.
Installing software from an over-the-air update
Choose a time for the over-the-air update when the vehicle does not have to be driven by yourself or others.
WARNING
Control units will be deactivated and will not function while software installation is taking place. Driving with deactivated or
malfunctioning control units can cause accidents and fatal injuries.
● Carry out software installation so that other road users are not hindered.
● Never use your vehicle during a software installation procedure.
1. Stop the engine and apply the handbrake.
2. Close the bonnet, boot lid, all windows, the glass roof, if installed, and all doors.
3. Confirm software installation in the Infotainment system.
4. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.
5. Take all vehicle keys with you and get out of the vehicle.
6. Lock the vehicle.
Functional restrictions during software installation
Control units, the central computer, functions and displays are not available during software installation. Do not use the vehicle and do
not operate the Infotainment system during this time.
—Mobile online services are not available.
—The Emergency Call Service, breakdown call and the statutory eCall Emergency System are not available.
—Park Distance Control is not available.
After software installation
After software installation and before starting the engine, read the message in the Infotainment system or instrument cluster about
completed software installation. The vehicle requires up to 1 minute to display the status of the over-the-air update.
—The vehicle can be used again after successful software installation.
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