Get Maintaining and cleaning -> Service events Guide for Volkswagen T Cross SUV First Generation (2018-2025)

Service work

Maintaining and cleaning

The following information is documented in the dig-

ital service plan by the qualified specialist workshop

or Volkswagen partner:

Service events

— When which service was performed.

service intervals

Compliance with service intervals is crucial for the

life and value of the vehicle.

— Whether a repair recommendation has been

made, e.g. a brake pad replacement.

— Whether there were special requests for or in

maintenance.

You will be notified of the due date for service with

the symbol and the corresponding message on

the display of the instrument cluster.

The specialist company notes this on the order.

— Which components and operating fluids have

been changed.

The specialist garage will inform you of the type of

service interval, the option of changing this and the

scope of service.

— When the next service appointment is.

The LongLife mobility warranty, available in some

markets, is only valid until the next inspection due.

Documentation is done at each inspection due.

Displaying the service due date in the Infotainment

system

— In Infotainment, select the following menu:

The type and scope of service work may vary from

vehicle to vehicle. The vehicle-specific activities can

be requested from one of the qualified specialist

companies.

Applies to 10″ Infotainment:

Car Service Settings.

Resetting information

We recommend that you do not reset the informa-

tion regarding service events on your own. It can

lead to incorrect setting of the service intervals and

thus also to possible faults in the vehicle.

Volkswagen re4commends using the services of

a Volkswagen partner.

WARNING

For vehicles with a variable service interval, new

service interval values calculated according to the

previous operating conditions will be displayed after

the oil change service indicator is reset. These values

will then continue to be adjusted according to the

current operating conditions.

Danger of accident, possibly danger of being

stranded in road traffic!

Pay attention to regular service intervals.

Have service work carried out by a qualified

specialist company.

Saving the service work carried out (“digital service

plan”)

NOTICE

Volkswagen is not responsible for damage to the ve-

hicle caused by inadequate service or defective

parts.

The service records are stored in a central system by

your qualified specialist company. Volkswagen

re4commends using the services of a Volkswagen

partner. This transparent documentation of the serv-

ice history means that the service work you have

carried out can be reproduced at any time. Volkswa-

gen recommends having a printed service record

handed out after every service carried out, which

contains the service work stored in the system..

Regular service work on the vehicle not only

helps to maintain the value of your vehicle,

but also contributes to operational and road safety.

Therefore, have service work carried out in accord-

ance with Volkswagen guidelines.

Fixed service or flexible service

With each new service, the previous service record is

replaced by a current printout. In this case, your

qualified specialist company will inform you about

the documentation of the service work.

The service events differ in oil change service or in-

spection. The service interval indicator in the instru-

ment cluster display serves as a reminder that the

next service event is due.

Volkswagen re4commends using the services of

a Volkswagen partner.

Depending on the vehicle equipment, the engine

and the operating conditions, either the fixed serv-

ice interval or the flexible service interval is applied.

In some markets the digital service plan is not

available. In this case, your qualified specialist

company will inform you about the documentation

of the service work.

The type of service can be requested from a quali-

fied specialist company. Volkswagen therefore rec-

ommends a Volkswagen partner.

Service events

123

With the flexible service interval, you only need to

have your oil changed when your vehicle needs it.

The individual operating conditions and personal

driving style are taken into account to determine the

time. An integral part of the flexible service is the

use of LongLife LongLife engine oil instead of con-

ventional engine oil. Observe the information on the

engine oil specification according to VW stand-

ard » page 100.

Service scopes

The service scope includes all maintenance work

necessary to keep your vehicle operational and road-

worthy (depending on the operating conditions and

vehicle equipment, e.g. engine, transmission or op-

erating fluids). You can find out which activities are

necessary for your vehicle at a qualified specialist

workshop. Volkswagen re4commends using the

services of a Volkswagen partner. If necessary, en-

quire in the electronic repair and workshop informa-

tion system erWin.

If you do not want the flexible service interval, you

can also opt for the fixed service interval. However,

a fixed service interval can have an impact on service

costs. You can obtain more information from a spe-

cialist company.

For example, the following can be tested:

— 12-volt vehicle battery (replace if necessary)

— Lighting

Service appointments for your vehicle can be shown

via the service interval display in the instrument

cluster display, depending on the vehicle equipment.

The service interval display informs about the serv-

ice appointments that include an engine oil change

or inspection. When the respective service is due,

additional work that is due can then also be carried

out, e.g. brake fluid and spark plug changes.

— Horn

— Headlight adjustment

— Resetting the service interval display

— Exhaust System

— Gearbox and axle drive

— V-ribbed belt

Information on the operating conditions

— Cooling system

The preset service intervals are tailored to normal

operating conditions. In the case of aggravated con-

ditions, it will be necessary to have some activities

carried out before the date of the next regular serv-

ice or between the specified service intervals.

— Engine and components in the engine compart-

ment

— Engine oil level

— Axle joints and tie rods

— Tyres

Difficult operating conditions are e.g.:

— Fuel with sulphur content

— Brake system

— Joint boots

— Frequent short journeys

— Coupling rod and stabiliser bearing

— Breakdown set

— Longer periods of engine idling, e.g. taxis

— Operation in areas with heavy dust pollution

— Frequent trailer operation

— Steering

— Shock absorbers and coil springs

— Roof systems

— Predominant Stop-and-go operation, e.g. in the

city

— Windscreen

— Operation predominantly during winter

— Corrosion of the car body

— Windscreen wipers and washers

— Door arrester

This applies, in particular, to the following compo-

nents (depending on equipment):

— Active combination filter

— Air filter

— Underbody

— Toothed belt

— Particle filter

— Engine oil

— Water drains

— 1. Road test

Maintenance work

The specialist garage will be happy to advise you

whether work may be necessary between the nor-

mal service intervals given the operating conditions

of your vehicle.

In addition to the inspection work, further mainte-

nance work must be carried out on your vehicle de-

pending on the operating conditions and vehicle

equipment, e.g. engine, transmission or operating

fluids. These are time-dependent and mileage-de-

124

Maintaining and cleaning

pendent or only time-dependent or mileage-de-

pendent.

We therefore advise having all modifications, repairs

and technical alterations to the vehicle carried out

by a Volkswagen Service Partner.

Depending on the vehicle equipment, the following

operating fluids and components can be changed,

for example:

Volkswagen original parts

We recommend the use of Volkswagen Genuine

Parts for your vehicle, as these parts are approved by

Volkswagen. These parts comply wholly with Volks-

wagen regulations and are identical to the parts

used in series production.

— Additive

— Active combination filter

— Brake fluid

— Fuel filter

Volkswagen is able to warrant the safety, suitability,

and long life of these products.

— Gear oil or oil filter

— Air filter

Volkswagen original accessories

— Engine oil or engine oil filter

— Oil in axle drive and differential

— Particle filter

We recommend that you use Volkswagen Genuine

Accessories in your vehicle. With these accessories,

Volkswagen stands for safety, reliability and the

suitability for your vehicle type.

— Timing belt and tensioner pulley

— Spark plugs

Spoiler

It is also possible to have maintenance work carried

out outside of the displayed service events.

WARNING

Risk of an accident!

For technical reasons, e.g. constant further develop-

ment of components, the scope of service may

change. Your qualified specialist company is always

up to date on changes.

Only use the original spoiler on the front bump-

er in combination with the original spoiler on

the boot lid.

The original spoiler on the front bumper cannot

Volkswagen re4commends using the services of

a Volkswagen partner.

be left on its own without the spoiler on the

luggage compartment lid or in combination

with an unsuitable spoiler on the luggage com-

partment lid.

Service work, adjustments and

technical changes

We recommend that you consult the Volkswa-

gen Service Partner for any repairs to or re-

placement, addition or removal of spoilers.

The instructions and guidelines from Volkswagen

must be observed when carrying out any modifica-

tions, repairs or technical alterations to the vehicle.

Component protection

Some electronic vehicle components (such as the in-

strument cluster) are factory-equipped with compo-

nent protection. This component protection ensures

the functional limitation of these components in

a non-legitimate installation in another vehicle (e.g.

after a theft) or operation outside the vehicle.

Adhering to these instructions and guidelines helps

ensure road safety and helps keep the vehicle in

a good technical condition.

We recommend using only Volkswagen accessories

and Volkswagen Original parts. Reliability, safety and

suitability for your vehicle are guaranteed with

these.

Interior

Volkswagen Service partner

All Volkswagen service partners work according to

the instructions and guidelines from Volkswagen.

Service and repair work is therefore carried out on

time and at the appropriate quality. Adhering to

these instructions and guidelines helps ensure road

safety and helps keep the vehicle in a good technical

condition.

What you should be mindful of

NOTICE

Use cleaning agents intended for cleaning and

care of the individual materials.

Do not use aggressive cleaning agents or chemi-

cal solvents.

Service work, adjustments and technical changes

125

Maintaining and cleaning -> Service events for Your Volkswagen T Cross SUV First Generation (2018-2025)

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