Get Transport Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

Stowing luggage safely in the vehicle

—Always distribute any loads in the vehicle as evenly as possible. Do not cover any ventilation openings.

—Always stow luggage and heavy objects in the luggage compartment and place them as far forwards as possible →

—Observe gross axle weight ratings and the gross vehicle weight rating .

.

—Secure luggage in the luggage compartment to the fastening rings using suitable fixing and securing straps.

—Also stow small objects safely.

—If necessary, fold back the rear seat backrest and engage it securely.

—If necessary, adjust the headlight range. Vehicles with dynamic headlight range control adapt automatically to the load.

—Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker (→ Tyre pressure).

WARNING

Objects or animals that are not secured or are secured incorrectly can cause serious or fatal injuries in the event of a sudden driving

or braking manoeuvre or accident. This applies particularly if objects are struck when the airbag is triggered and then flung through

the vehicle interior.

● Always stow all objects in the vehicle securely. Observe legal requirements when doing this.

● Stow items in the vehicle interior in such a way that they can never enter the airbag deployment zones while the vehicle is in

motion.

● Secure animals in the vehicle using a system that is suitable for their weight and size.

● Always keep stowage compartments closed while the vehicle is in motion.

● Do not stow any hard, heavy or sharp objects loose in any of the vehicle’s open stowage areas, on the surface behind the rear seat

backrest or on the dash panel.

● Remove any hard, heavy or sharp objects from items of clothing and bags inside the vehicle and stow them securely in the luggage

compartment.

WARNING

If an incorrect sitting position is assumed due to stowed objects, serious or fatal injuries can occur in the event of sudden driving and

braking manoeuvres and in accidents.

● Never stow objects on a seat if this is to be occupied and used by a person.

WARNING

Transporting heavy objects changes the vehicle’s handling due to the change in the centre of gravity and increases the braking

distance. Heavy loads that are not properly stowed or secured can change the vehicle handling, e.g. as a result of the load slipping.

This can lead to loss of control over the vehicle and cause serious or fatal injuries.

● Never overload the vehicle. Both the load and the distribution of the load in the vehicle will have an effect on the driving response

and braking distance of the vehicle.

● Always distribute the load evenly and as low down as possible in the vehicle.

● Always stow heavy items in the luggage compartment as far as possible in front of the rear axle.

● Secure loose objects to prevent them from slipping.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Accelerate particularly carefully and gently.

● Avoid sudden braking and driving manoeuvres.

● Brake earlier than usual if the vehicle is heavily loaded.

NOTICE

Rubbing objects on the rear windows can cause damage, e.g. to the heating conductors of the rear window heating.

● Load the luggage compartment only up to a height where no objects are in contact with the rear windows.

NOTICE

Carrier systems that are fixed on the rear spoiler can damage the vehicle.

● Do not secure any luggage carriers or other carrier systems such as bicycle carriers on the vehicle’s rear spoiler.

When the boot lid is opened and closed, the luggage compartment cover is also raised and lowered if the retaining straps are attached.

The luggage compartment cover is not suitable as a shelf for objects, not even for light pieces of clothing →

.

WARNING

Objects or animals on the luggage compartment cover can damage the luggage compartment cover and cause serious or fatal

injuries in the event of sudden driving and braking manoeuvres or accidents.

● Never transport any objects on the luggage compartment cover.

● Never transport any animals on the luggage compartment cover.

NOTICE

Incorrect handling of the luggage compartment cover may result in damage.

● Do not load the luggage compartment to such a height that the luggage compartment cover can press on the load when the boot

lid is closed.

● Never close the boot lid when the luggage compartment floor is open or locked in position.

In the luggage compartment: removing and installing the

luggage compartment cover.

Removing the luggage compartment cover

1. Unhook the retaining straps at the top on the boot lid → Fig. 1 (upper arrows).

2. Lift the luggage compartment cover slightly and pull it out of the side holders towards the rear → Fig. 1 (lower arrows).

Fitting the luggage compartment cover

1. Push the luggage compartment cover to the rear into the side holders in the luggage compartment → Fig. 1 (lower arrows).

2. Hook the retaining straps onto the boot lid → Fig. 1 (upper arrows).

In the luggage compartment: opening the variable luggage

compartment floor.

In the luggage compartment: locking the variable luggage

compartment floor in position.

Opening the variable luggage compartment floor

1. Grip the handle recess in the variable luggage compartment floor → Fig. 1 and lift the luggage compartment floor upwards.

2. To lock the luggage compartment floor in position, lift it up until it is held in position by the side restraints → Fig. 2 (close-up).

Closing the variable luggage compartment floor

1. Lower the luggage compartment floor onto the side supports.

Lowering the variable luggage compartment floor

1. Lift back the luggage compartment floor and push it under the guides → Fig. 1 (small arrows).

2. Place the luggage compartment floor on the floor covering.

NOTICE

Incorrect use can damage the luggage compartment floor or the trim of the luggage compartment.

● Do not allow the luggage compartment floor to fall when closing it, but always guide it downwards carefully.

● Always distribute loads (maximum 50 kg (110 lbs) in the upper position of the variable luggage compartment floor) over as wide an

area as possible in order to avoid point loads.

Depending on the vehicle equipment, there may be compartments for stowing small items under the variable luggage

compartment floor.

The variable luggage compartment floor cannot be lowered in vehicles that are equipped with a subwoofer in the luggage

compartment.

In the luggage compartment: fastening ring (illustration).

1

Fastening ring.

There are fastening rings in the luggage compartment which can be used to secure loose items and luggage with the help of lashing,

retaining or securing straps → Fig. 1 , .

WARNING

Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking manoeuvre or accident. This could

cause objects to be flung through the vehicle interior and lead to severe or fatal injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

● Pull lashing, retaining and securing straps taut crosswise over the load on the luggage compartment floor and attach the lashing,

retaining and securing straps securely to the fastening rings.

● Make sure that the upper edge of the load is higher than the fastening rings, particularly when stowing flat objects.

● Observe the signs on stowing loads that may be affixed in the luggage compartment depending on the vehicle equipment.

● Never secure a child seat using the fastening rings.

WARNING

Elastic tensioning straps must be stretched in order to secure them at the fastening rings and are therefore under tension. If elastic

tensioning straps slip off and snap towards the body, the hooks attached to them can cause serious injuries.

● Protect your eyes and face when installing and removing the luggage net.

● Always first secure the elastic tensioning straps to the fastening rings in the front area of the luggage compartment. Then pull the

elastic tensioning straps towards the load sill. Secure the elastic tensioning straps to the fastening rings so that they snap away

from the body if they slip.

Suitable lashing, retaining or securing straps and load securing systems are available from a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

On the left and right in the luggage compartment: bag

hooks.

1

Bag hooks.

In the luggage compartment, there may be bag hooks for hanging light shopping bags.

WARNING

Items of luggage and other objects that are secured at bag hooks can tear off and be flung through the vehicle interior in the event of

a braking manoeuvre or accident. This can lead to a loss of control over the vehicle and cause serious or fatal injuries.

● Never use the bag hooks to lash down items of luggage or other objects.

● The bag hooks in the vehicle should only be used for lightweight object weighing max. 2.5 kg (approx. 5.5 lbs).

The vehicle can be used to tow a trailer if it has the required technical equipment for this.

Driving with a trailer not only places an extra load on the vehicle, but also requires increased concentration on the part of the driver.

The additional trailer load will affect the amount of wear, fuel consumption and performance of the vehicle and, in certain

circumstances, could shorten the service intervals.

If the vehicle is driven under high loads, certain functions, e.g. the output of the air conditioning system, may be reduced or switched

off to stop the vehicle from breaking down. Avoid long or steep uphill gradients. The engine torque may be reduced temporarily if the

vehicle is driven under load for an extended time in order to avoid overheating of the engine or gearbox. Reduce your speed and

observe the messages and illuminated warning and indicator lamps in the instrument cluster. The reduction in engine torque will be

cancelled when the engine and gearbox are operating in the optimum temperature range again.

The load that a vehicle can actually pull decreases under the following conditions:

—Driving on uphill gradients.

—Driving at high altitudes.

—Driving at high outside temperatures.

—Driving with a fully loaded vehicle, e.g. with passengers and luggage.

—With increasing speed.

Vehicles with start/stop system

When using towing brackets that were not retrofitted by Volkswagen, the start/stop system must be deactivated manually before

towing a trailer, and it must remain deactivated for as long as a trailer is being towed (→ Start/stop system).

Trailer with function check for lighting

No trailer with tail lights and brake lights must be operated with this vehicle that requires a function check of the tail and brake lights

in its approval. Ask the trailer manufacturer about the approval that is valid for your trailer.

Unused ball coupling

Swivel in the ball coupling or remove it if there is no trailer, bicycle carrier or similar attached to the ball coupling. This applies in

particular if the unused ball coupling covers the number plate or the lighting at the rear of the vehicle. Observe the country-specific

regulations on use of a towing bracket →

.

Points to note

Before driving with a trailer, pay attention to possible functional restrictions of the assist and parking systems.

DANGER

It is dangerous to transport people in a trailer and it may also be illegal.

● Never transport people in a trailer.

WARNING

Improper use of the towing bracket can lead to a loss of vehicle control, accidents and serious or fatal injuries.

● Attach and use the trailer in accordance with the instructions supplied by the respective manufacturer.

● Use the towing bracket only if it is undamaged and fitted correctly.

● Do not carry out any alterations or repairs to the towing bracket. If required by the trailer manufacturer’s installation instructions,

removal of the coating on the ball head is permitted.

WARNING

When the ball coupling is swivelled out, there is an increased risk of accidents and serious injuries for pedestrians and cyclists when

vehicles are parked and also in the event of rear-end collisions.

● Swivel in the ball coupling or remove it when it is not in use.

WARNING

The vehicle was not designed for “weight-distributing” or “load-compensating” towing brackets. The towing bracket can fail, causing

the trailer to tear loose from the vehicle. This can result in accidents and severe injuries.

● Never install a “weight-distributing” or “load-balancing” towing bracket on the vehicle.

WARNING

Towing a trailer and transporting heavy or bulky items can change the vehicle handling, increase the braking distance and cause

accidents and serious or fatal injuries.

● Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.

● Please note that a trailer with a high centre of gravity can tip over more easily than a trailer with a low centre of gravity.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Always pay attention to the road ahead and drive carefully.

● Accelerate particularly carefully and gently.

● Avoid abrupt and sudden driving and braking manoeuvres.

● Do not drive faster than 80 km/h (50 mph) when towing a trailer, or also 100 km/h (60 mph) in exceptional cases. This also applies

to countries where higher speeds are permitted.

● Reduce speed, particularly on uphill gradients and when driving downhill.

● Always observe the country-specific maximum permitted speed for vehicles with trailer.

● Take particular care when overtaking and reduce your speed immediately if the trailer shows even the slightest sign of snaking.

● Never try to stop a vehicle and trailer from snaking by increasing your speed.

● Due to the higher load for the towing vehicle, pay attention to possible messages and to any warning and indicator lamps that light

up in the instrument cluster.

WARNING

The start/stop system must always be switched off manually when towing a trailer using towing brackets that have not been

retrofitted by Volkswagen. Otherwise faults can occur in the brake system, possibly resulting in accidents and serious injuries.

● Always switch off the start/stop system manually if you have installed a towing bracket that was not retrofitted by an authorised

dealer and are driving with a trailer.

If the connection to a trailer connected to the anti-theft alarm system is interrupted, the anti-theft alarm system may be

triggered (→ Anti-theft alarm).

In vehicles with a new engine, do not tow a trailer during the first 1,000 km (600 miles) (→ Running in the engine).

Some retrofitted towing brackets may cover the opening for fitting the towing eye. If so, the towing eye cannot be used for

towing or tow-starting other vehicles. For this reason, the removed ball coupling of a retrofitted towing bracket should be

stored in the vehicle at all times.

Trailer socket

The electrical connection between the towing vehicle and the trailer requires a 13-pin trailer socket. The pin assignment is in

accordance with DIN ISO 11446.

If the trailer has a 7-pin plug you will need to use a suitable adapter.

1. Lift up the closure cap of the socket and insert the plug.

2. Turn the plug by quarter of a turn in clockwise direction until it completely engages in the socket.

3. Release the cap to lock the plug in position.

4. Check that the entire lighting system is working before starting your journey.

If you are uncertain whether the electrical connection of the trailer with the vehicle is correct, please contact a suitably qualified

workshop. Volkswagen recommends using an authorised Volkswagen repairer.

Connection to the anti-theft alarm

The trailer is integrated in the anti-theft system if the following conditions are fulfilled:

When the vehicle has a factory-fitted anti-theft alarm and a factory-fitted towing bracket.

When the trailer is electrically connected to the towing vehicle via the trailer socket.

When the vehicle and trailer electric systems are functional, fault-free and undamaged.

When the vehicle is locked with the vehicle key and the anti-theft alarm is active.

When the vehicle is locked, the alarm will be triggered as soon as the electrical connection to the trailer is interrupted.

For technical reasons, trailers with LED tail light clusters cannot be integrated into the anti-theft alarm system.

When the vehicle is locked, the alarm is not triggered as soon as the electrical connection to the trailer with LED tail light clusters is

interrupted.

Safety cable

In some countries, unbraked and braked trailers must be secured by means of a safety or breakaway cable.

On the towing bracket: eye for securing the safety or

breakaway cable (illustration).

Depending on model, the eye for securing the safety or breakaway cable may be located on the neck of the ball head or next to the ball

head directly on the ball coupling carrier → Fig. 1 (arrows).

Observe the country-specific regulations on using a safety cable.

Secure the safety or breakaway cable at the eye provided for this purpose on the ball coupling → Fig. 1:

1. Guide the cable through the eye and hook into the snap hook →

.

WARNING

Any electrical cables that are not connected properly or are connected incorrectly could cause a power surge to the trailer. This could

lead to faults in the entire vehicle electronics system and could also cause accidents and serious or fatal injuries.

● Have all work on the electrical system carried out only by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

● Never connect the trailer’s electrical system directly to the electrical connections of the towing vehicle’s tail light clusters or to

other power sources.

WARNING

Contact between the pins in the trailer socket can lead to short circuits, overloading of the electrical system and failure of the lighting

system, thereby causing accidents and serious or fatal injuries.

● Never connect the pins in the trailer socket to one another.

● Have bent pins repaired by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

WARNING

If the trailer is not properly secured, this could cause accidents and serious or fatal injuries.

● Never place the trailer’s safety or breakaway cable loosely over the ball coupling.

NOTICE

If a trailer hitched to the vehicle is parked using the support wheel or on the trailer supports, the vehicle height may be lowered or

raised due to any changes in the load or tyre damage. Powerful forces then act on the towing bracket and the trailer. This can cause

damage to the vehicle and trailer.

● Please note that a trailer that is parked using the support wheel or the trailer supports must not remain hitched to the vehicle.

If the engine is not running and electrical equipment is switched on in the trailer via the trailer socket, the 12-volt vehicle

battery will discharge.

If the 12-volt vehicle battery charge level is low, the electrical connection to the trailer will be interrupted automatically.

Basic information

If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer and using a towing bracket.

Always make sure that the vehicle and trailer are well-balanced. Do not load the trailer with more weight either at the front or rear.

Always stow heavy items as close as possible to or over the axle. Always secure the load on the trailer properly →

.

Maximum trailer weight and drawbar load

The maximum trailer weight is the weight that the vehicle can pull.

The drawbar load is the weight that is exerted vertically from above on the ball coupling of the towing bracket.

Volkswagen recommends always making full use of the maximum permitted drawbar load . The response of the trailer on the road will

be poor if the drawbar load is too small. However, the maximum permitted load exerted by the trailer drawbar on the ball coupling of

the towing bracket must not be exceeded →

.

The actually present drawbar load increases the weight on the rear axle and reduces the maximum load of the vehicle as a result.

A higher drawbar load can be used in some countries subject to certain conditions. Observe the country-specific information and

regulations.

Gross combination weight

The gross combination weight is made up of the actual weight of the loaded vehicle and loaded trailer.

In some countries, trailers are divided into different classes. Volkswagen recommends that you contact a suitably qualified workshop to

find out about suitable trailers. Volkswagen recommends using an authorised Volkswagen repairer.

Tyre pressure

Follow the trailer manufacturer’s recommendations concerning the tyre pressure for the trailer tyres.

When towing a trailer, inflate the tyres on the towing vehicle with the maximum permitted tyre pressure (→ Tyre pressure).

WARNING

Moving loads can severely impair the stability and driving safety of the vehicle and trailer, which can cause accidents and serious or

fatal injuries.

● Always load the trailer correctly.

● Always secure loads using suitable and undamaged lashing, retaining or securing straps.

WARNING

Accidents and serious or fatal injuries can occur if you exceed the vehicle’s maximum permitted gross axle weight rating, drawbar

load, gross vehicle weight rating or gross combination weight rating.

● Never exceed the specified values .

Headlight adjustment

Towing a trailer can raise the front end of the vehicle so that the dipped beam dazzles other road users. Use the headlight range control

to lower the light cone as required. Vehicles with dynamic headlight range control are adjusted automatically.

Things to note when driving with a trailer

—If the trailer has an overrun brake, apply the brakes gently at first and then firmly. This will prevent the jerking that can be caused by

the trailer wheels locking.

—The combination weight causes the braking distance to increase.

—On downhill stretches, use the engine as an additional brake. The brake system could otherwise overheat and fail.

—Vehicles with a manual gearbox: Select a lower gear before downhill gradients.

Vehicles with an automatic gearbox: Select a lower gear in Tiptronic mode.

—The vehicle’s centre of gravity and in turn the vehicle handling will change because of the trailer load and the increased gross weight

of the vehicle and trailer.

—The weight distribution of a loaded trailer with an unladen towing vehicle is very unfavourable. When driving in this situation, drive

particularly carefully and slowly.

Pulling off on uphill gradients when towing a trailer

A vehicle towing a trailer is liable to roll back a short distance when moving off on an uphill slope depending on the gradient and the

gross weight of the trailer and vehicle.

When towing a trailer, pull off on uphill gradient as follows:

1. Depress and hold the brake pedal.

2. Apply the handbrake firmly.

3. Vehicles with a manual gearbox: fully depress the clutch pedal and engage 1st gear.

Vehicles with an automatic gearbox: engage the gear selector position for forward driving.

4. Unlock hand brake and carefully release while holding down lock button. At the same time, press the accelerator in a controlled

way.

Vehicles with a manual gearbox: release the clutch pedal until you can feel the vehicle moving forwards.

If necessary, observe the information on Hill Start Assist (→ Hill Start Assist).

5. Pull away slowly.

6. Release the handbrake lever only when the engine generates sufficient power to move off.

WARNING

Incorrect trailer towing can cause loss of vehicle control and serious or fatal injuries.

● Please note that the vehicle handling changes when towing a trailer and when transporting heavy or bulky objects.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

● Always pay attention to the road ahead and drive carefully.

● Take particular care when overtaking.

● Reduce your speed if the trailer shows even the slightest sign of snaking.

● Accelerate particularly carefully and gently.

● Brake earlier than usual because the braking distance may be longer than normal.

● Avoid abrupt and sudden driving and braking manoeuvres.

● Reduce speed particularly when driving downhill.

● Never try to stop a vehicle and trailer from snaking by increasing your speed.

● Keep to speed limits, which may be lower for vehicles with trailers than for vehicles without trailers.

WARNING

If there is insufficient visibility to the rear when towing a trailer, this can lead to accidents and serious or fatal injuries.

● Make sure that you have an adequate view to the rear.

● Fit suitable additional rear view mirrors so that there is sufficient visibility to the rear.

The trailer stabilisation function can detect if an attached trailer is starting to snake from side to side and can provide countersteer.

Trailer stabilisation is an extension of the Electronic Stability Control (ESC).

If trailer snaking is detected, the trailer stabilisation function automatically helps to reduce the trailer’s motion by means of counter

steering assistance.

Prerequisites for trailer stabilisation

—The vehicle has a factory-fitted towing bracket or a compatible towing bracket has been retrofitted.

—Electronic Stability Control (ESC) and the traction control system (TCS) are active. The indicator lamp or in the instrument cluster

is not lit up.

—The trailer is electrically connected to the towing vehicle via the trailer socket.

—The vehicle speed is higher than approximately 60 km/h (37 mph).

—The maximum drawbar load is being used.

—The trailer must have a rigid drawbar.

—Trailers with brakes must have a mechanical overrun system.

System limits

The trailer stabilisation system cannot react or will react in a restricted way in the following driving situations.

—Trailer stabilisation is switched off when ESC is deactivated.

—Light trailers that are snaking will not be recognised by the trailer stabilisation function and stabilised accordingly in all cases.

—A trailer can still jack-knife on slippery roads with little grip, even if the towing vehicle is equipped with the trailer stabilisation

system.

—Trailers with a high centre of gravity might tip over before snaking starts.

—Sudden braking procedures could occur automatically in extreme driving situations if the trailer socket is being used without a trailer

(e.g. for a bicycle carrier with lighting).

WARNING

The trailer stabilisation system is not a substitute for the full attention of the driver and operates only within the limits of the system.

The trailer stabilisation system therefore cannot recognise all driving situations and may not react or may react with a delay or in an

undesired way. If you do not pay due attention, there is a risk of accidents and serious or even fatal injuries.

● Always pay due attention and do not rely exclusively on the system. The driver is always responsible for all driving tasks.

● Observe the system limits → System limits.

● Accelerate carefully on slippery surfaces.

● Take your foot off the accelerator if a system is performing a control intervention.

● Always adapt your speed and driving style to the current visibility, weather and road or traffic conditions.

Overview: removable ball coupling.

1

2

3

4

5

6

7

8

9

Ball head.

Retaining balls.

Catch (ball) for locking mechanism.

Centring device.

Shank.

Key.

Lock cover.

Handwheel.

Green marking on ball coupling.

10 Red marking on handwheel.

The removable ball coupling is located in the luggage compartment, either in a side stowage area or under the luggage compartment

floor.

NOTICE

If an unsuitable ball coupling is fitted, this may damage the vehicle and invalidate the type approval of the vehicle.

● Use the factory-supplied ball coupling or a ball coupling that has been approved for your vehicle model and its model year.

Volkswagen recommends using Volkswagen Genuine Parts or Volkswagen Genuine Accessories, which you can purchase from an

authorised Volkswagen repairer.

Step 1: preparations

1. Before using the removable ball coupling for the first time, make a note of the number stamped on the key → Fig. 1 6 . This can

be used if you need to acquire a replacement key.

2. Remove the sealing plug from the ball coupling mounting under the rear bumper and stow in the vehicle.

3. Starting from the bottom right side, swivel the trailer socket as far as possible to the top left. This gives you access to the ball

coupling mounting.

4. Check that the mounting, handwheel → Fig. 1 8 , shank 5 and retaining balls 2 of the ball coupling are all clean and not

damaged → . Clean if necessary.

Step 2: check that the ball coupling is pre-tensioned

The ball coupling cannot be fitted properly unless it is pre-tensioned.

The following conditions must be fulfilled:

—The red marking → Fig. 1 10 on the handwheel must point towards the green marking on the tow-bar → Fig. 1 9 .

—There must be a clearly visible gap between the handwheel → Fig. 1 8 and tow-bar of at least 4 mm (0.2 inches).

—All retaining balls → Fig. 1 2 can be pressed fully into the shank → Fig. 1 5 .

—The key → Fig. 1 6 is inserted in the lock, the arrow on the key is pointing to the open lock symbol on the handwheel → Fig. 1

8

and the key cannot be removed.

If all these conditions are met, continue with Step 4.

If the conditions are not met, continue with Step 3.

Step 3: pre-tensioning the ball coupling

If the tow-bar is not pre-tensioned, pre-tension the tow-bar as follows:

1. Fold open the lock cover → Fig. 1 7 and insert the key in the lock.

2. Turn the key → Fig. 1 6 anticlockwise until the arrow on the key points to the open lock on the handwheel → Fig. 1 8 .

3. Hold the ball coupling firmly with one hand. Using the other hand, pull the handwheel → Fig. 1 8 out in direction → Fig. 1 A .

4. Turn the pulled-out handwheel → Fig. 1 8 in direction → Fig. 1 B as far as it will go.

Step 4: attaching the pre-tensioned ball coupling to the vehicle

Do not touch the handwheel → Fig. 1 8 once the tow-bar has been pre-tensioned. Upon locking, the handwheel will turn back to its

original position and could cause injury →

.

1. Guide the pre-tensioned removable ball coupling into the mounting tube from below.

2. Push the ball coupling firmly upwards until it engages.

The ball coupling is correctly engaged when:

—The green marking on the handwheel → Fig. 1 9 is facing upwards.

—The tow-bar is locked and the key → Fig. 1 6 can be removed.

—There is no longer a gap between the handwheel → Fig. 1 8 and the tow-bar.

3. Turn the key → Fig. 1 6 in clockwise direction to lock the tow-bar.

4. Fold the lock cover → Fig. 1 7 closed.

Step 5: safety check

Before hitching a trailer, check that the ball coupling is secured correctly.

—Shake forcefully several times to check that the ball coupling is seated securely in the mounting sleeve.

—The green marking on the handwheel → Fig. 1 9 is facing upwards.

—The handwheel → Fig. 1 8 is in contact with the tow-bar and can be locked.

—The tow-bar is locked and the key → Fig. 1 6 has been removed.

—It is no longer possible to pull the handwheel → Fig. 1 8 to the side.

Safety cable

In some countries, unbraked and braked trailers must be secured by means of a safety or breakaway cable.

Observe the country-specific regulations on using a safety cable.

1. Secure the safety or breakaway cable at the eye provided for this purpose on the ball coupling.

2. Guide the cable through the eye and hook in the snap hook →

.

WARNING

Improper use of the towing bracket can cause accidents and serious or fatal injuries.

● Never use the towing bracket if the smallest diameter of the ball head → Fig. 1 1 is less than 49 mm (1.9 inches).

● Use the ball coupling only if it can be properly secured, engaged and pre-tensioned.

● Do not use any tools to install the ball coupling.

● When the ball coupling is correctly installed, do not forcibly turn or pull out the hand wheel.

WARNING

If the trailer is not properly secured, this could cause accidents and serious or fatal injuries.

● Never place the trailer’s safety or breakaway cable loosely over the ball coupling.

● Do not touch the handwheel once the ball coupling has been pre-tensioned. When the ball coupling is pressed into the mounting,

the handwheel will jump back to its original position.

● If the ball coupling cannot be fitted, have the towing bracket checked by a suitably qualified workshop. Volkswagen recommends

using an authorised Volkswagen repairer.

● Do not use the towing bracket if you are unable to remove the key once the ball coupling has been mounted. This means that the

ball coupling is not locked properly.

● Always secure the removed ball coupling safely in the luggage compartment.

WARNING

The ball coupling is heavy. When performing the safety check, the ball coupling could fall off and cause crush injuries.

● Always take care when performing the safety check.

NOTICE

The mounting on the vehicle, handwheel, shank and ball coupling retaining balls must all be clean and undamaged. Otherwise the

ball coupling may not lock securely.

● Regularly check the mounting, handwheel, shank and retaining balls of the ball coupling for damage.

● Do not aim the jet of a high-pressure cleaner or steam cleaner directly at the ball coupling. This could wash the grease required for

lubrication out of the mounting.

Overview: removable ball coupling.

1

2

3

4

5

6

7

8

9

Ball head.

Retaining balls.

Catch (ball) for locking mechanism.

Centring device.

Shank.

Key.

Lock cover.

Handwheel.

Green marking on ball coupling.

10 Red marking on handwheel.

1. Park the vehicle (→ Parking).

2. Unhitch the trailer and disconnect the electrical connection between the vehicle and the trailer. If fitted, remove the adapters

from the trailer socket.

3. Fold open the lock cover → Fig. 1 7 and insert the key → Fig. 1 6 in the lock.

4. Turn the key → Fig. 1 6 anticlockwise until the arrow on the key points to the open lock symbol on the handwheel → Fig. 1

8 .

5. Hold the ball coupling firmly with one hand → . Using the other hand, pull the handwheel → Fig. 1 8 out in

direction → Fig. 1 A .

6. Turn the pulled-out handwheel → Fig. 1 8 in direction → Fig. 1 B as far as it will go.

7. Pull the ball coupling downwards out of the mounting.

8. Release the handwheel → Fig. 1 8 .

9. Stow the ball coupling in the luggage compartment in the side stowage area or under the luggage compartment floor.

WARNING

The removable ball coupling is heavy. The ball coupling could fall off while it is being removed and cause crush injuries.

● Unlock the ball coupling only when the trailer has been unhitched.

Dimensions and mounting points for retrofitting a towing

bracket.

The distance dimensions → Fig. 1 must be observed in all cases when retrofitting a towing bracket. Always observe the minimum

distance given from the middle of the ball coupling D to the surface of the road. This also applies when the vehicle is fully laden,

including maximum drawbar load.

A

B

C

D

E

F

Attachment points.

798 mm (approx. 31.4 in)

at least 65 mm (approx. 2.6 in)

350 to 420 mm (approx. 13.8 to 16.5 in)

333 mm (approx. 13.1 in)

459 mm (approx. 18 in)

G

H

1,025 mm (approx. 40.4 in)

1,031 mm (approx. 40.6 in)

Volkswagen recommends having the towing bracket retrofitted by a suitably qualified workshop. It may be necessary to perform

conversion work on the cooling system or to fit heat shields, for example. Volkswagen recommends using an authorised Volkswagen

repairer.

Mount the towing bracket in accordance with the supplied installation instructions.

A retrofitted, non-removable towing bracket must not cover either the number plate or the lighting system at the rear of the vehicle.

Observe the country-specific regulations on use of a towing bracket.

Due to legal and technical requirements, the vehicle may not be approved for trailer towing in some countries.

In this case, it is also not allowed to retrofit a towing bracket.

Consult a suitably qualified workshop if you have any questions about retrofitting a towing bracket. Volkswagen recommends using an

authorised Volkswagen repairer.

WARNING

Electrical cables that are not connected properly or are connected incorrectly can cause faults in the entire vehicle electronics system

and also cause accidents and serious or fatal injuries.

● Never connect the trailer’s electrical system directly to the electrical connections of the tail light clusters or to other unsuitable

power sources.

● Use only suitable connectors to connect the trailer.

● Have retrofitting of a towing bracket on the vehicle performed by a suitably qualified workshop. Volkswagen recommends using an

authorised Volkswagen repairer.

WARNING

If the towing bracket is incorrectly fitted or unsuitable, the trailer can become detached from the towing vehicle while driving,

causing accidents and serious or fatal injuries.

● Have work on the towing bracket or the retrofitting of a towing bracket carried out only by a suitably qualified workshop.

Volkswagen recommends using an authorised Volkswagen repairer.

Use only towing brackets that are intended by the manufacturer for the corresponding vehicle model, model year and vehicle

version.

Volkswagen recommends using Volkswagen Genuine Parts or Volkswagen Genuine Accessories, which you can purchase from an

authorised Volkswagen repairer.

Rear carrier systems include equipment such as bicycle carriers or hunters’ boxes, for example, which are installed on the ball coupling.

Use only rear carrier systems that are intended by the manufacturer for the corresponding vehicle model, model year and vehicle

version →

.

Volkswagen recommends using Volkswagen Genuine Parts or Volkswagen Genuine Accessories, which you can purchase from an

authorised Volkswagen repairer.

Mount the rear carrier system in accordance with the manufacturer’s assembly instructions.

Maximum load of the rear carrier system

Recommended weight distribution on the rear carrier

system.

The load is made up of the rear carrier system and the items transported on it.

The maximum recommended load of the rear carrier system installed on the ball coupling can deviate from the vehicle-specific

drawbar load of the vehicle.

However, the model-specific maximum drawbar load of the towing bracket must not be exceeded.

Due to the lever effect, the load capacity decreases the further the centre of gravity of the rear carrier system is away from the ball

head.

Position heavy items as close as possible to the ball coupling → Fig. 1.

Vehicle-specific maximum load

In order to find out the recommended maximum load for your vehicle, check the drawbar load of your vehicle . The corresponding

maximum load can then be read from the following table. Volkswagen recommends observing the specified number of bicycles on the

rear carrier system in accordance with Regulation UN-R 55.

Vehicle-specific drawbar load

50 kg (110 lbs)

Maximum load

50 kg (110 lbs)

55 kg (121 lbs)

75 kg (165 lbs)

Number of bicycles

2

3

55 kg (121 lbs)

from 75 kg (165 lbs)

Maximum overhang of the rear carrier system

Illustration of the maximum overhang on a bicycle carrier for

two or three bicycles.

A

B

With a load of up to 55 kg (121 lbs): 500 mm (approx. 19.7 in).

With a load of 75 kg (165 lbs): 700 mm (approx. 27.6 in).

For bicycle carrier systems with two bicycles, the maximum overhang must not exceed 500 mm (approx. 19.7 in) → Fig. 2 A from the

middle of the ball head to the middle of the rail of the last bicycle carrier. The overhang must not exceed 700 mm (approx. 27.6 in)

→ Fig. 2 B for bicycle carrier systems with three bicycles.

WARNING

Incorrect use of a rear carrier system mounted on the trailer coupling of the towing bracket can lead to accidents and serious or fatal

injuries.

● Make sure that the rear carrier system is suitable for use on your vehicle.

● Always read and observe the fitting instructions of the rear carrier system’s manufacturer.

● Never secure a rear carrier system on the ball neck below the ball head. The rear carrier system could slip due to the shape of the

ball neck.

Volkswagen recommends that you remove all add-on parts of the load on the rear carrier system before setting off. This

includes bicycle bags and baskets, child seats or batteries. This helps improve the rear carrier system’s wind load and centre of

gravity.

Some vehicle models are designed for fitting a roof carrier.

Roof carriers can be used to transport bulky items on the roof of the vehicle.

If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a correspondingly qualified workshop. Volkswagen

recommends using a Volkswagen dealership.

Only use roof carriers that have been approved by Volkswagen for your vehicle type.

If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.

WARNING

When transporting large, heavy, long or flat loads on the roof carrier, the vehicle’s handling and aerodynamics will change due to a

shift in the centre of gravity and an increased susceptibility to crosswinds. This can cause accidents and serious or fatal injuries.

● Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.

● Avoid abrupt and sudden driving and braking manoeuvres.

● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.

WARNING

If the vehicle is not approved for use of a roof carrier or a roof carrier is fitted that is not approved for the vehicle, this can become

detached while the vehicle is in motion and fall off the vehicle roof. This can cause accidents and serious or fatal injuries.

● Use only roof carriers that have been approved by Volkswagen for your vehicle.

● Do not fit a roof carrier if the vehicle is not approved for this.

NOTICE

Securing a roof carrier of any kind to a vehicle that is not approved for use with a roof carrier can lead to severe damage.

● Do not fit a roof carrier if the vehicle is not approved for this.

Driving with a fitted roof carrier increases the air resistance of the vehicle and thus also the fuel consumption. The possible

range of the vehicle is reduced as a result. This applies to all roof carriers and the objects transported on them, e.g. bicycles

and skis.

Mounting points for base carriers.

Special roof carriers must be used to transport luggage, bicycles, skis, surfboards or boats safely. The roof carriers for mounting on the

roof railings are specifically called roof bars, while those for direct mounting on the vehicle roof are called base carriers.

Use only roof carriers that are intended by the manufacturer for the corresponding vehicle model, model year and vehicle version.

Volkswagen recommends using Volkswagen Genuine Parts or Volkswagen Genuine Accessories, which you can purchase from an

authorised Volkswagen repairer.

Mounting base carriers

Mount the base carriers in accordance with the supplied assembly instructions.

The bores or markings for securing the roof carrier are visible only when the doors are open. If necessary, unscrew the plastic screw

from the bore opening.

The front bores or markings are located on the undersides of the roof side members in the area of the door seal.

The rear bores or markings are located on the undersides of the roof side members in the area of the door seal or, depending on the

vehicle equipment, at the top of the rear side windows.

Once you have fitted the base carrier, you can then secure the respective load carrier on this →

.

Remove the roof carrier in the following situations

—The roof carrier is no longer needed.

—Before entering a car wash.

—When the vehicle height exceeds the required clearance height, e.g. in a garage.

NOTICE

The height of the vehicle is changed by the installation of a roof carrier and the load secured to it. The vehicle can be severely

damaged if the clearance height is insufficient, e.g. in the case of underpasses and garage doors.

● Check and compare the height of the vehicle with clearance heights.

NOTICE

The vehicle may be damaged if the roof carrier and the load interfere with equipment-dependent components on the vehicle roof,

e.g. roof aerial, and the movement path of the boot lid.

● Make sure that the roof carrier is positioned correctly on the roof and that there is no interference with any components.

WARNING

The luggage and the entire structure can become detached from the vehicle roof if the roof carrier and carrier structure are not

secured and used correctly. This can cause accidents and serious or fatal injuries.

● Always fit the roof carrier and carrier structure correctly and in accordance with the manufacturer’s assembly instructions.

● Attach the roof carrier only at the specified mounting points.

● Always fit special carrier attachments for bicycles, skis, surfboards etc. correctly and in accordance with the manufacturer’s

assembly instructions.

● Use the roof carrier and load carrier only if they are undamaged and fitted correctly.

● Check that the roof carrier is secured before starting your journey and tighten as necessary after driving a short distance.

● During a long trip, check all bolts and fasteners at each stop.

● Do not carry out any modifications or repairs to the roof carrier or the load carrier.

Fitting a roof carrier increases air resistance and may reduce the vehicle’s range.

Maximum permissible roof load

The maximum permitted roof load is 75 kg (165 lbs).

The roof load limit refers to the combined weight of the roof carrier and the load carried on the roof →

.

Make sure you are aware of the weight of the roof carrier and the load to be transported. Weigh the load if necessary.

However, you will not be able to carry the maximum roof load if you are using a roof carrier with a lower weight rating. In this case, do

not exceed the maximum weight limit for the roof carrier which is specified in the manufacturer’s installation instructions.

Distributing the load

Distribute the load evenly and secure it correctly →

.

Checking mounting

After fitting the roof carrier, drive a short distance and then check all mounting elements. Check again at regular intervals →

.

WARNING

Accidents, vehicle damage and serious or fatal injuries can occur if the maximum permitted roof load is exceeded.

● Never exceed the specified roof load, the maximum permissible axle loads, and the permissible gross vehicle weight for the

vehicle.

● Do not exceed the load capacity of the roof carrier, even if the maximum roof load has not been reached.

WARNING

If loose or improperly secured loads fall off the roof carrier, this can cause accidents and serious or fatal injuries.

● Always use suitable and undamaged lashing, retaining or securing straps.

NOTICE

The vehicle can be damaged if the boot lid collides with the roof load.

● When opening the boot lid, make sure that it does not collide with the roof load.

Transport for Your Volkswagen T-Roc SUV First Generation (2017-2025)

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