Advertisement

Advertisement

Practical equipment for Your Volkswagen Taos SUV First Generation (2022-2025)

Practical equipment  
Storage compartments  
Introduction  
WARNING  
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause  
a loss of vehicle control, and can cause accidents and serious or fatal injuries.  
Store objects in only closed storage compartments.  
Always keep the storage compartments closed while driving.  
Do not place mobile devices or similar objects in the rear center armrest storage system while driving.  
Only hang lightweight clothing, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the coat hooks in the  
vehicle.  
Never leave heavy, hard or sharp objects in clothing pockets.  
WARNING  
Incorrect usage of the cup holders can cause injuries. While driving, during a sudden braking maneuver or in the event of  
an accident, objects in the cup holder may be thrown around and cause serious injuries. Moreover, hot drinks can be  
spilled and cause serious scalds.  
Only stow soft, break-resistant, closed vessels in the cup holder.  
Integrated storage systems of the rear center armrest must always be used in the locked end positions.  
Do not place hot beverages in the cup holders.  
Take care that only suitably sized drinks are stored in the cup holder. Drinks must always be steady and secure in  
the cup holder.  
WARNING  
If the glove compartment is open while you are driving, objects may be flung into the vehicle interior. This can cause a loss  
of vehicle control, and can cause accidents and serious or fatal injuries.  
Always keep the glove compartment closed while driving.  
WARNING  
Lighters in the vehicle can become damaged or ignite unintentionally, for example due to high surface temperatures. This  
can cause severe burns and vehicle damage.  
Before closing compartments or storage areas, always make sure that there are no cigarette lighters near the  
sections that will be closing.  
Never place lighters in compartments, in storage areas, or on other surfaces in the vehicle.  
267  
WARNING  
Closed beverage bottles can explode from heat and burst from frost and cause severe injuries.  
Never leave closed beverage bottles in an extremely hot or extremely cold vehicle.  
NOTICE  
Objects stored in the vehicle may be damaged by strong sunlight or the effects of heat or cold or cause damage to the  
vehicle.  
Never leave any objects, groceries, or medications that are sensitive to temperature in the vehicle interior.  
Bear in mind that objects made from transparent materials, e.g. transparent suction cups on door windows, can  
concentrate sunlight.  
NOTICE  
Depending on the vehicle equipment, the rear center armrest may have a storage system. Folding in the rear center  
armrest with the storage system open can damage the cup holder.  
Before folding in the rear center armrest, make sure that objects have been removed and that integrated storage  
systems are closed or folded in.  
Cup Holder in the Rear Center Armrest  
Please read the introductory information and heed the Warnings and Notice   
and Introduction.  
Fig. 129 In the backrest of the center seat: folding rear center armrest (general example).  
268  
Fig. 130 In the rear center armrest: cup holder (general example).  
There is a cup holder in the rear center armrest.  
To fold forward: pull the center armrest in the direction of the arrow using the loop fig. 129.  
To fold back: fold the center armrest upward in the opposite direction of the arrow fig. 129 and press it all the way towar  
the seat backrest.  
Passengers must not sit in the center rear seat when the center armrest is folded down.  
Sockets  
Introduction  
Electrical devices can be connected to the sockets in the vehicle.  
The 12 V socket only works when the ignition is switched on.  
WARNING  
Using sockets and connected electrical devices incorrectly can cause fires and serious or fatal injuries.  
If the electrical devices become too warm, turn off the devices immediately and disconnect them.  
Be aware that sockets and devices connected to them may still be used, e.g. by children in the vehicle, when the  
ignition is switched off.  
NOTICE  
Electrical devices that are unsuitable, not permitted, or connected incorrectly may cause damage to the vehicle or  
electronics.  
Never connect electrical devices that provide power, such as solar panels or battery chargers, to the 12 V socket in  
order to charge the 12 V vehicle battery.  
269  
Only use electrical devices that have been tested for compliance with the applicable directives for electromagnetic  
compatibility.  
Do not use any malfunctioning devices.  
To reduce the risk of damage from voltage fluctuations, turn electrical devices off before switching the ignition on or  
off and before starting the engine.  
Refer to the operating instructions for the electrical devices.  
NOTICE  
The vehicle electrical system can be damaged when the maximum load is exceeded.  
Never connect electrical devices that draw more than the specified load of a 12 V socket.  
The 12 V vehicle battery will drain if the ignition and electrical devices are switched on while the engine is switched off.  
Unshielded devices can cause malfunctions in the radio, the Infotainment system and in the vehicle electronics, depending  
on the vehicle equipment.  
Sockets in the vehicle  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Do not exceed the maximum power of the sockets. The power draw of the external devices is indicated on their identification  
labels.  
12 V socket  
Fig. 131 In the front storage compartment or in the luggage compartment on the left-hand side: Folding 12 V socket  
(general example).  
The total continuous output of all 12 V sockets in the vehicle is 120 watts   
Introduction.  
The maximum power of a 12 V socket in the vehicle with the engine running totals 180 watts.  
NOTICE  
270  
Using 12 V sockets for too long at maximum power can cause the fuse to blow.  
Never use 12 V sockets at their maximum power for longer than 10 minutes.  
Only ever use a single 12 V socket at maximum power.  
Charging Options for Mobile Devices  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
You can charge mobile devices in the  
vehicle either wirelessly or by using the  
built-in USB-C connectors.  
Charging with USB-C Connectors  
The vehicle may contain the following USB-C ports:  
Symbol for a USB port for data transmission and charging.  
Available Charging Power  
Symbol for a USB port for charging only.  
Voltages up to 20 V are provided via the USB port, which enables up to 45 W charging power.  
Depending on the vehicle equipment, the following charging profiles may be supported by the USB ports:  
Legacy charging (2.5 W).  
BC1.2 (7.5 W).  
USB-C charging (15 W).  
USB power delivery (up to 45 W).  
The actual charging power of the connected device depends on the following aspects:  
Supported charging profiles.  
Device charge level.  
Device temperature.  
Charging cable used.  
For double USB ports, the charging power can be split between both ports.  
Wireless charging function  
271  
Fig. 132 In the center console: storage for wireless charging function (general example).  
Liner mat with telephone symbol.  
The wireless charging function depends on the vehicle equipment and is not available in all countries.  
Wireless charging enables wireless energy transfer through electromagnetic induction over a short distance for cell phones  
that are Qi-certified.  
The rear shelf with liner mat fig. 132 for the wireless charging function is located in the area of the center console and is  
designed for only one Qi-certified mobile phone at a time.  
On some vehicles, the liner mat fig. 132 has a telephone symbol indicating the center position.  
The charging power is 5 watts.  
If the vehicle interior is cooled by the air conditioner, cool air is directed into the storage compartment, depending on the  
vehicle equipment.  
Qi Standard  
The Qi standard enables wireless charging of suitable Qi-certified cell phones. To nd out whether a cell phone supports the Q  
standard, see the cell phone operating instructions. An overview of Qi-certified cell phones can be viewed under the following  
external link of the Wireless Power Consortium, Inc:  
Volkswagen AG assumes no liability for the completeness and accuracy of this list. The manufacturer of the cell phone may  
provide additional information regarding compatibility.  
Cell phones that are not Qi-certified may be subject to limitations with regard to wireless charging.  
Wireless Cell Phone Charging  
Requirements  
A suitable cell phone that is no larger than the designated rear shelf and is Qi-certified.  
1. Remove any foreign objects from the storage compartment prior to charging ⇒  
.
2. Remove the protective case of the cell phone and any other foreign objects (if present), then place the cell phone flat  
against the rear shelf with the display facing upward.  
272  
The charging process starts automatically.  
3. Refer to the operating instructions for the cell phone.  
The Infotainment system informs you when the charging process is starting and, if applicable, if there are any foreign objects  
with metal components in the storage compartment.  
Depending on the vehicle equipment, the charging function can be deactivated manually in the Infotainment system.  
WARNING  
Notifications on the cell phone display may distract the driver. This can result in accidents and serious injury or death.  
Make sure that no objects interfere with the closing function of the cover.  
If the rear shelf includes a cover, always keep the cover closed while driving.  
WARNING  
Metal objects on the shelf can become very hot. This may cause burns or fires.  
Do not place metal objects or objects with metal components on the wireless charging shelf.  
Remove any foreign objects immediately.  
NOTICE  
If cards or other objects with magnetic strips or with chips are placed on the rear shelf for wireless charging, the data  
stored on these may be damaged.  
Do not place any ID cards, debit cards or credit cards with magnetic strips or chips on the wireless charging shelf.  
Troubleshooting  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Cell phone is not Charging  
A message regarding a foreign object in the storage compartment may be displayed in the Infotainment system.  
If the cell phone is in an unfavorable position on the liner mat, this can impair the charging function. This can be caused by  
changes in position – even small shifts that may occur as a result of vibrations, for example.  
The position of the cell phone must be corrected in order to restore correct charging function.  
1. Align the cell phone centrally on the charging surface.  
The charging function can also be impaired by metallic parts – in particular, magnetic parts of a cell phone or its protective  
case.  
1. Rotate the mobile phone approx. 180° with the display still facing upward on the charging surface.  
273  
Data transmission  
Cyber security  
Cyber security describes measures that  
reduce the risk of illegal access to  
vehicle functions, data and control  
modules caused by malware or an  
Internet attack. Of all the components  
in the vehicle, connectivity components  
are most at risk of unauthorized access  
or cyber attacks.  
Connectivity components comprise control modules for data transmission, interfaces, media and diagnostic connections  
through which information and data can be exchanged between the vehicle and mobile devices or the Internet.  
Connectivity components are equipped with security mechanisms to minimize the risk of unauthorized access to vehicle  
systems.  
Connectivity components include in particular:  
Diagnostic connection port  
Control module with installed eSIM card.  
Phone interface  
App-Connect.  
Wi-Fi® hotspot.  
NFC radio technology.  
AUX-IN jack.  
Bluetooth® interface.  
CD/DVD drive.  
USB port.  
SD card slot.  
SIM card slot.  
The type and number of connectivity components present in your vehicle depends on the vehicle equipment and the  
country.  
Software and security mechanisms  
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or  
operating systems on cell phones, software and security mechanisms in the vehicle may also be updated at various times.  
System updates improve the security, stability and operating speed of vehicle systems. The system update is a preventative  
measure, for example, to protect from malware and to optimize functionality.  
A system update is used to update the software of control modules in the vehicle.  
Depending on the vehicle and country, there are two ways to update your vehicle:  
System update by a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
System update via an Over-the-Air Update.  
WARNING  
274  
In spite of the integrated security mechanisms and regular system updates or Over-the-Air Updates, malware can cause  
malfunctions in control modules and the vehicle. In the same way, connecting computers, data carriers or cell phones that  
are infected with viruses can result in malfunctions in control modules and the vehicle. Malfunctions may cause serious  
accidents and fatal injuries.  
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.  
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
NOTICE  
Malware can access data and information stored in the control modules, in the Infotainment system, on connected data  
carriers and in paired cell phones. This may result in a complete loss of data or damage control modules, the Infotainment  
system, computers, data carriers or cell phones.  
Carry out all pending Over-the-Air Updates as quickly as possible once they are made available, or allow system  
updates to take place. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for  
assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally  
recognized precautions. Regularly update the antivirus program using the supplied system updates or upgrades  
provided by the vendor.  
Minimizing risks  
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these  
guidelines:  
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or  
malware.  
Ensure that system updates provided by Volkswagen are carried out by an authorized Volkswagen dealer or authorized  
Volkswagen Service Facility as soon as possible once they are made available. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility. If the option to perform an Over-the-Air Update  
is available, depending on the vehicle and country, carry out all Over-the-Air Updates provided by Volkswagen  
immediately. If the Over-the-Air Update is ignored multiple times by the driver, an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility must be contacted for assistance. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Over-the-Air Update  
Introduction  
Over-the-Air Updates enable us to  
ensure that your vehicle is always kept  
up to date, e.g. to protect against  
malware and optimize functionality.  
How can you tell that an Over-the-Air Update is pending?  
A pending Over-the-Air Update is displayed in the Infotainment system.  
275  
If multiple Over-the-Air Updates are available for the vehicle at the same time, one Over-the-Air Update must be completed  
successfully before the next Over-the-Air Update can be carried out.  
It is in your best interests to perform Over-the-Air Updates as promptly as possible. If the Over-the-Air Update is ignored  
multiple times by the driver, an authorized Volkswagen dealer or authorized Volkswagen Service Facility must be contacted  
for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
WARNING  
In very rare circumstances, it is possible that a control module may no longer work properly after an Over-the-Air Update.  
Malfunctions in a control module and the vehicle can cause serious accidents and fatal injuries.  
If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.  
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
WARNING  
If the digital instrument cluster malfunctions after an Over-the-Air Update, it will not be possible to display instruments,  
warning lights, symbols or messages. Driving with a malfunctioning instrument cluster can lead to serious accidents and  
fatal injuries.  
Do not use the vehicle. Contact Volkswagen Customer Care.  
NOTICE  
If special modifications are made to vehicles outside of the responsibility of Volkswagen AG, such as for service vehicles  
or taxis, there is a risk that these special functions, e.g. taximeter, will no longer work properly after an Over-the-Air  
Update.  
Contact your authorized Volkswagen dealer or authorized Volkswagen Service Facility before performing an Over-  
the-Air Update.  
Measures to increase performance or efficiency (e.g. engine tuning) that are not performed by Volkswagen may be  
reverted by an Over-the-Air Update.  
Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed  
once before or after an Over-the-Air Update.  
Requirements for an Over-the-Air Update  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
The following requirements must be met for an Over-the-Air Update to be downloaded and the software installation for an  
Over-the-Air Update to be carried out.  
The “Over-the-Air Update” function is available in your country.  
You have concluded an active VW Car-Net® contract.  
You have assigned the vehicle to your active Volkswagen user account.  
There is a primary user; it may be necessary for you to log in as the primary user.  
The vehicle is in an area with enough mobile reception.  
276  
The 12-volt vehicle battery is sufficiently charged.  
Downloading and installing an Over-the-Air Update  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Download costs  
An Over-the-Air Update is downloaded via the factory-installed control module with an eSIM card and is free of charge.  
Volkswagen pays the connection charges.  
Time of download  
The download takes place automatically without a prior notification and is possible even while driving. Once the download has  
been completed, you will receive notification of a pending Over-the-Air Update.  
The download time depends on the network quality, file size and Over-the-Air Update type. It may be the case that the  
download is interrupted. In this case, the download will resume when the ignition is switched on.  
Requirements for software installation  
The vehicle is parked safely in accordance with legal requirements and local conditions Parking and maneuvering.  
The previous Over-the-Air Updates have been installed.  
Software Installation of the Over-the-Air Update  
Select a time for the Over-the-Air Update during which the vehicle does not need to be driven by you or anyone else.  
WARNING  
Control units are deactivated and will not be operational for the duration of the software installation. Driving with  
deactivated or non-functioning control units can lead to accidents and fatal injuries.  
Carry out the software installation so that other road users are not affected.  
Never operate your vehicle during a software installation.  
1. Stop the engine and set the electronic parking brake.  
2. Close the engine hood, trunk lid, all windows, the tilting and sliding panoramic sunroof if necessary, and all doors.  
3. Confirm the software installation in the Infotainment system.  
4. Ensure that all vehicle occupants leave the vehicle and that no animals are left in the vehicle.  
5. Exit the vehicle, taking all vehicle keys with you.  
6. Lock the vehicle.  
Functional limitations during software installation  
The control modules, the main computer, functions and displays will not be available during software installation. Do not use  
the vehicle during this process and do not operate the Infotainment system.  
Mobile online services are not available.  
The Emergency Call Service, Roadside Call Assist and the legally required eCall Emergency System are not available.  
Park Distance Control is not available.  
Following the software installation  
277  
After the software installation and before starting the engine, read the message regarding completion of the software  
installation in the Infotainment system or instrument cluster. The vehicle will require up to 1 minute to display the status of the  
Over-the-Air Update.  
After a successful software installation, you can continue to use the vehicle again.  
If the software installation is unsuccessful: Troubleshooting.  
Troubleshooting  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Installation of an Over-the-Air Update has failed  
If the installation of an Over-the-Air Update was not successful, a corresponding error message will appear in the  
Infotainment system or instrument cluster. Take note of corresponding messages and warning notifications.  
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and  
displays will not be available until the error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen  
Customer Care.  
Can I interrupt the installation of an Over-the-Air Update?  
No, this is not possible.  
What happens if installation of an Over-the-Air Update is interrupted?  
If installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules may not be updated and  
may be damaged by the incomplete installation of the Over-the-Air Update.  
Wired and wireless connections  
Introduction  
Mobile devices can be connected to the Infotainment system via the wired and wireless connections in the vehicle.  
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections  
may differ within a model line or in a model with optional equipment.  
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was place  
in the vehicle at the factory, if available.  
If the plug on the connector cable cannot be inserted, check the position and the connections.  
NOTICE  
Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too  
forcefully may cause malfunctions and damage to devices.  
Only use suitable and undamaged connector cables.  
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing  
lightly. Pressing strongly can damage the device connection and the plug on the connector cable.  
The connector cable must not be pinched or bent sharply.  
If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function  
of the connector cable used, if necessary.  
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.  
278  
USB port  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Using the USB port, you can transfer  
data and charge devices or only  
charge devices.  
USB-C port  
Fig. 133 USB-C connection in the vehicle (general example).  
The vehicle may contain the following USB-C ports:  
Symbol for a USB port for data transmission and charging.  
Symbol for a USB port for charging only.  
You can find information about charging options and charging power here Charging Options for Mobile Devices.  
Possible USB port installation locations  
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all  
countries.  
In the center console.  
At the base of the interior rearview mirror.  
In the storage compartment in the center console.  
In the compartment underneath the center armrest.  
USB ports at the rear seats only come with a charging function.  
Available Data Transfer Functions  
The following USB data transfer functions are available depending on the vehicle equipment.  
App-Connect App-Connect.  
Media playback Media.  
Update, e.g. of the navigation data Navigation data.  
Instructions and restrictions  
279  
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.  
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the  
manufacturer.  
Difference in quality between data carriers from different manufacturers can cause problems with media playback.  
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.  
Bluetooth® interface  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
The Bluetooth interface is a wireless connection.  
In Bluetooth audio mode, audio files on a mobile device that is connected via Bluetooth, such as a cell phone, can be played  
through the vehicle speakers.  
Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this  
function.  
Bluetooth profiles  
A maximum of three mobile devices can be connected via Bluetooth at the same time.  
The following Bluetooth profiles may be available in the specified version or in another version:  
HFP 1.7.  
Telephony and handsfree mode.  
A2DP 1.3.  
Music playback.  
AVRCP 1.6.  
Display and operation for music playback.  
Transfer of cover art.  
PBAP 1.2.  
Access to phone book and call lists.  
MAP 1.4.  
Access to SMS and e-mail.  
Pairing Your Mobile Device to Your Vehicle Via Bluetooth  
1. Tap MENU  
Network  
Mobile devices  
.
2. Activate Bluetooth.  
3. Activate Visibility.  
4. Open the list of available Bluetooth devices on your mobile device and select the device name for the Infotainment  
system.  
5. Pay attention to messages on your mobile device and in the Infotainment system and confirm these if necessary.  
If the pairing is successful, the data on the mobile device will be saved in the user profile.  
6. Optional: confirm the message for transferring the data on the mobile device.  
Controlling playback  
The extent to which the mobile device connected via Bluetooth can be controlled via the Infotainment system depends on the  
mobile device.  
280  
For media players that support the AVRCP Bluetooth profile, playback from the mobile device can be started or stopped  
automatically when Bluetooth audio mode or another audio source is selected.  
Because of the large number of possible mobile devices, it is not possible to guarantee that all functions described can be  
performed correctly.  
In general, all warning and operation tones on connected mobile devices, such as touch tones on a cell phone, should be  
switched off to avoid interference and malfunctions.  
Depending on the device, if a mobile device is connected to the Infotainment system via Bluetooth and the USB port  
at the same time, the Bluetooth audio connection may be automatically disconnected.  
Connecting an External Audio Source via Wi-Fi®  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
The Wi-Fi connection is a wireless connection.  
In Wi-Fi audio mode, sources such as cell phones that are connected via Wi-Fi can be used for audio streaming.  
The availability of the Wi-Fi function depends on the country and the Infotainment system being used.  
Requirements  
The connected audio source has a suitable app or supports media sharing using the UPnP standard.  
There must be a Wi-Fi connection to the audio source.  
Starting Audio Streaming via Wi-Fi  
1. Lower the volume on the Infotainment system.  
2. Tap MENU  
to open the Media main menu.  
3. Start the UPnP server application or a suitable app for audio streaming on the Wi-Fi audio source.  
4. Tap  
and select  
Wi-Fi.  
5. Follow the instructions shown on the Infotainment system screen and on the Wi-Fi audio source screen.  
The function key for selecting the audio source  
in the Media main menu can vary if another audio source is connected with  
the Infotainment system, e.g. by USB  
, and is selected.  
Controlling playback  
The extent to which the Wi-Fi audio source can be controlled by the Infotainment system depends on the type of Wi-Fi audio  
source that is connected.  
Internet use in the vehicle  
Introduction  
In order to use selected In-Car Apps or streaming for Internet Radio, you need an Internet connection in your vehicle. You  
have two options for using the Internet in your vehicle: via the hotspot of a mobile device, e.g. a cell phone, or via the eSIM of  
the vehicle, depending on the country and the vehicle equipment Setting up the Internet connection.  
Regardless of how you establish the Internet connection, whether via a mobile device hotspot or via the eSIM of the vehicle,  
you can use the Infotainment system as a Wi-Fi® hotspot for eight other mobile devices Quick connection. This function  
depends on the vehicle equipment and is not available in all vehicles.  
If you want to use the eSIM for Internet access, you need to purchase data plans via the online shop of the Volkswagen  
mobile communications partner.  
281  
Setting up the Internet connection  
Using the Internet in the vehicle via the eSIM  
In order to use an Internet connection via the eSIM of the vehicle, you need to purchase data plans in the online shop of  
Volkswagen's external mobile network provider. If you have activated the Top up in vehicle function during registration, you ca  
then purchase data plans directly in the vehicle via the Infotainment system.  
To activate the Internet connection via the eSIM:  
1. Tap HOME  
Data connection.  
Data connection.  
Or: Tap MENU  
2. Activate Streaming via integrated data connection (eSIM).  
The option for using an Internet connection in the vehicle via the eSIM depends on the vehicle equipment and the country.  
Using an Internet connection via a mobile device  
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data  
plans online, especially in other countries. Volkswagen recommends using a mobile phone plan with a flat rate data  
package due to the possible volume of data. Information on this can be obtained from the mobile network provider.  
1. Activate tethering/Wi-Fi hotspot on the mobile device, see the manufacturer's operating instructions.  
2. Tap HOME  
Wi-Fi  
Wi-Fi:.  
Wi-Fi:.  
Or: Tap MENU  
Wi-Fi  
3. Tap Search for Wi-Fi.  
The Infotainment system scans for Wi-Fi hotspots in the area. This scan process can take a few seconds.  
4. Select the Wi-Fi network for the preferred mobile device.  
5. Enter the mobile device network key in the Infotainment system and confirm it.  
The Wi-Fi connection between the mobile device and the Infotainment system is established. It may be necessary to  
make further inputs on the mobile device in order to complete the connection.  
Due to the large number of mobile devices that are available, there is no guarantee that all functions will always be  
available.  
The availability of the function for using the Infotainment system as a Wi-Fi hotspot depends on the country and may  
vary.  
Setting Up and Deactivating a Wi-Fi® Hotspot  
Depending on the vehicle equipment, the Infotainment system can be used as a Wi-Fi hotspot for Internet access for up to  
eight mobile devices, e.g. tablets.  
To enable the Infotainment system to be used as a Wi-Fi hotspot, an Internet connection is required, e.g. via the eSIM in the  
vehicle or via the hotspot of a mobile device Setting up the Internet connection.  
The possible types of Internet connections depend on the country and the Infotainment system being used.  
Determining network information  
Requirements  
Your vehicle has been added to your VW Car-Net® account.  
You have paid for a data plan for your vehicle.  
1. Log in to your Volkswagen user account via the VW Car-Net® app or the Car-Net portal and select the vehicle.  
282  
2. Select the network name (SSID) and network key (password) for the vehicle as follows:  
In the portal, under User  
Wi-Fi SSID and password.  
Wi-Fi SSID & password.  
Or: in the app, under User  
Connecting to Wi-Fi  
1. Tap HOME  
Wi-Fi  
Infotainment system as hotspot.  
Wi-Fi Infotainment system as hotspot.  
Or: Tap MENU  
Settings  
2. Tap Use as hotspot and activate it.  
3. Search for available networks on the cell phone.  
4. Select from the network names (SSID).  
5. Enter and confirm the network key.  
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the cell phone in  
order to complete the connection.  
6. Optional:  
Repeat the process to connect additional cell phones.  
Deactivating a Wi-Fi Hotspot  
1. Tap HOME  
Wi-Fi  
Infotainment system as hotspot.  
Wi-Fi Infotainment system as hotspot.  
Or: Tap MENU  
Settings  
2. Tap Use as hotspot and deactivate it.  
The Wi-Fi hotspot is deactivated.  
Quick connection  
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries,  
the function can alternatively be executed by scanning in a QR code.  
WPS with the Infotainment System as a Wi-Fi® Hotspot  
1. Tap MENU  
Wi-Fi  
Mobile hotspot Wi-Fi:.  
2. Tap WPS quick connection (WPS button).  
3. Activate WPS on the mobile device to be connected.  
The Wi-Fi connection will be established. It may be necessary to make further inputs on the mobile device in order to  
complete the connection.  
4. To connect additional mobile devices, repeat this process.  
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all  
connection attempts will fail.  
WPS with Infotainment system as client  
1. Tap MENU  
Settings  
Wi-Fi  
Wi-Fi.  
2. Tap WPS quick connection (WPS button).  
3. Activate WPS on the mobile device.  
The Wi-Fi connection will be established. It may be necessary to make further inputs on the mobile device in order to  
complete the connection.  
283  
WPS is not supported by all mobile devices. In this case, connect manually:  
1. Set up the Infotainment system as a Wi-Fi hotspot Internet use in the vehicle.  
2. Connecting the Infotainment system as a client to the hotspot of a mobile device Setting Up and Deactivating a Wi-  
Fi® Hotspot.  
Technical Properties  
The technical properties of the Internet connections in the vehicle listed here may differ depending on the equipment and  
country.  
Wi-Fi® in accordance with IEEE 802.11 b/g/n.  
2.4 GHz and 5 GHz data transfer.  
Two Wi-Fi modes at once:  
Tethering (2.4 GHz).  
2.4 GHz access point.  
Up to eight mobile devices can be connected at the same time.  
Internet connection via Wi-Fi:  
Tethering via cell phone.  
Hotspot for clients in the vehicle.  
Apple CarPlay™ via Wi-Fi.  
Android Auto™ via Wi-Fi.  
Simplified pairing process via WPS, NFC or QR code.  
Possible data connection types  
SIM card in SIM card reader:  
Suitable SIM card in the SIM card reader. Network settings  
activated in the settings menu.  
A stable network connection is only possible with a compatible SIM card.  
Allow Internet connection is  
Bluetooth Profile rSAP: The Infotainment system is connected to a suitable cell phone via the Bluetooth profile rSAP . Allow  
Internet connection must be activated in the Network settings menu.  
Mobile device: Use the Wi-Fi hotspot on a mobile device Setting Up and Deactivating a Wi-Fi® Hotspot.  
eSIM (embedded SIM): The vehicle has a control module with installed eSIM card (SIM). In order to use the Wi-Fi hotspot,  
you need to purchase data plans via the In-Car Shop or via the online shop of our mobile communications partner.  
The types of possible data connections depend on the country and equipment.  
Requirements  
Network settings  
Allow Internet connection is activated in the settings menu.  
Integrated data connection is activated.  
Or: Data connection  
App-Connect  
Introduction  
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the  
Infotainment system screen.  
284  
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.  
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and a Wi-Fi hotspot for the  
Infotainment system.  
The following technologies may be available:  
Apple CarPlay™.  
Apple CarPlay™ Wireless.  
Android Auto™.  
Android Auto™ Wireless.  
The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if  
these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps from third-party  
providers may be incompatible. It cannot be guaranteed that the apps that are offered will be able to run on all cell phones an  
with all operating systems.  
Which App-Connect technologies are available to you depends on the country and on the cell phone in use. Apps can be  
based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers  
of the apps may vary. The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and  
enhanced without notice. Furthermore, some apps depend on the availability of services from third party providers.  
You can find more information on the Volkswagen website.  
The use of apps and the required mobile phone connection may be subject to additional charges.  
WARNING  
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.  
Only use apps and functions when the vehicle is stationary.  
Always drive attentively and responsibly.  
WARNING  
If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or  
even fatal injuries.  
Protect the cell phone and its apps from misuse.  
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps,  
inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware  
on data carriers, computers, tablets and cell phones.  
Symbols and settings for App-Connect  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Symbols in the App-Connect menu  
The symbol display depends on the vehicle equipment and the country.  
or  
Show further information.  
Open the App-Connect settings menu.  
Select the Apple CarPlay technology.  
Select the Android Auto technology.  
285  
Connecting a cell phone with App-Connect  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
In order to use App-Connect or App-Connect Wireless, first pair the cell phone with the Infotainment system. When using App  
Connect Wireless, the connection is initiated via Bluetooth, and then established via the Wi-Fi hotspot for the Infotainment  
system.  
When using Apple CarPlay, the Bluetooth connection is disconnected again when the connection via the Wi-Fi hotspot for  
the Infotainment system is established. When using Android Auto, the Bluetooth connection remains active.  
Connecting a cell phone for the first time  
1. For App-Connect Wireless, connect the cell phone to Bluetooth and to the Wi-Fi hotspot of the Infotainment system  
Bluetooth® interface, Setting Up and Deactivating a Wi-Fi® Hotspot.  
For App-Connect, connect the cell phone to the Infotainment system via USB cable.  
2. Tap  
.
Or: tap MENU  
.
Or: press APP.  
3. Select the cell phone and your preferred technology.  
4. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.  
App-Connect or App-Connect Wireless is set up.  
If any pop-up menus were dismissed during the connection process, App-Connect or App-Connect Wireless will not be  
available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and Infotainment system  
and restarting the connection process.  
Apple CarPlay™  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Requirements  
The following requirements must be met in order to use Apple CarPlay:  
The iPhone must support Apple CarPlay.  
Voice control (Siri) must be activated on the iPhone.  
Apple CarPlay must be activated in the iPhone settings without restrictions.  
For Apple CarPlay Wireless, Bluetooth must be activated on the iPhone and the Infotainment system must be activated  
as a Wi-Fi® hotspot.  
If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the infotainment system via a USB  
connection with data transfer. Only USB ports with data transfer are suitable for use with Apple CarPlay.  
The USB cable being used must be an original cable from Apple.  
These technologies may not be available in all countries.  
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the  
Volkswagen and Apple CarPlay website or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Starting Apple CarPlay  
1. Tap MENU App-Connect  
to open the App-Connect main menu.  
Or: press APP.  
2. Tap  
Apple CarPlay to connect to your iPhone.  
286  
Disconnecting  
1. Tap  
in Apple CarPlay mode to open the App-Connect main menu.  
2. To end the active connection, tap  
or  
.
The presentation of the function keys in the display may vary.  
Special conditions  
During an active connection with Apple CarPlay, the following conditions apply:  
For an iPhone connected with the Infotainment system via Apple CarPlay, phone functions can only be accessed via  
Apple CarPlay.  
The connected iPhone cannot be used as a media device in the Media main menu.  
It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which  
was started last ends the previous active one.  
Depending on your Infotainment system, you can view information about telephone operation in the instrument cluster  
display.  
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument  
cluster display.  
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.  
Voice control  
The “voice control” function depends on the vehicle equipment.  
1. Tap  
briefly to start the Infotainment system voice control.  
Or: to start voice control (Siri) on the connected iPhone, tap and hold  
.
Android Auto™  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Requirements  
The following requirements must be met in order to use Android Auto:  
The smartphone must support Android Auto.  
An Android Auto app must be installed on the smartphone.  
For Android Auto Wireless, Bluetooth® must be activated on your smartphone and in the Infotainment system. The  
Infotainment system must also be activated as a Wi-Fi® hotspot.  
If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB  
connection that allows data transfer. Only USB ports with data transfer are suitable for use with Android Auto.  
The USB cable used must be an original cable from your smartphone manufacturer.  
These technologies may not be available in all countries.  
Information on technical requirements, compatible smartphones, certified apps and availability can be found on the  
Volkswagen and Android Auto websites or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Starting Android Auto  
1. Tap MENU  
to open the App-Connect main menu.  
Or: press APP.  
287  
2. Tap  
Android Auto to establish the connection with the smartphone.  
Disconnecting  
1. Tap Close  
in Android Auto mode to open the App-Connect main menu.  
2. Tap  
to end the active connection.  
Special conditions  
During an active connection with Android Auto, the following conditions apply:  
An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free profile,  
HFP) at the same time.  
Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the  
Android Auto device is connected to the Infotainment system via Bluetooth at the same time.  
An active Android Auto device cannot be used as a media device in the Media main menu.  
It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which  
was started last ends the previous active one.  
You can view information about telephone operation in the instrument cluster display.  
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument  
cluster display.  
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.  
Voice control  
The “voice control” function depends on the vehicle equipment.  
1. Tap  
briefly to start the Infotainment system voice control.  
button to start voice control of the connected smartphone.  
Or: Tap and hold the  
288  
Mobile online services  
myVW with Connected Features by Car-Net®  
Introduction to VW Car-Net®  
myVW makes life even easier in your VW because the mobile myVW app gives you direct access to all of the key functions  
and information. For example, you can use the myVW app to remotely connect to your vehicle, provided that you have  
activated VW Car-Net®.  
In order to use the mobile online services, you need a subscription to them and to consent to the General Terms and  
Conditions and Terms of Use. The availability of services and functions is dependent on the country and the vehicle  
equipment. Certain services or functions can only be used in conjunction with the latest software version.  
Some services, e.g. Roadside Assistance Call, are offered by third-party providers. Additional charges may apply. Further  
information is available at Information Call, Roadside Assistance Call and Emergency Call Service .  
You can find information about how to create a Volkswagen user account, current functions and how to download the app at:  
carnet.vw.com  
Legal regulations  
When using services, vehicle information is sent and processed online. Volkswagen collects, processes, shares and transmits  
information about you and your vehicle in compliance with the VW Car-Net® terms and conditions and privacy provisions. Thi  
data can provide indirect information about the respective driver, e.g. regarding vehicle handling. For further information,  
please contact the Volkswagen Response Center on 1-833-648-2735. Calls may be monitored or recorded. Or visit our  
website:  
carnet.vw.com  
You can find the privacy policy and other legal information regarding the use of Volkswagen's mobile online services on the  
Infotainment system under MENU Legal or HOME Legal.  
Transfer of Service, Sale of Vehicle, Termination of Lease  
If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may already  
be activated and the previous user may be able to view data acquired by online services and control certain functions of your  
vehicle.  
You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, you can registe  
yourself as the primary user of the vehicle, which automatically removes the previous primary user.  
If you sell your vehicle or permanently transfer it to a third party or terminate your leasing contract, you must delete the vehicle  
from your Volkswagen user account. Volkswagen may continue to send you information about services by sending messages  
directly to the vehicle. If you do not notify us about the sale of your vehicle, its permanent transfer to a third party or the  
termination of a leasing contract, Volkswagen may continue to send messages directly to the vehicle. Volkswagen shall not be  
responsible for any damage that could arise due to continuing communication with the vehicle if you do not notify us about its  
sale, its permanent transfer to a third party or the termination of the leasing contract.  
Prerequisites for Using Services  
To be able to make full use of the services, the following prerequisites must be met.  
VW Car-Net® has also been ordered for the vehicle and installed ex-works.  
The vehicle and user are in the area of use.  
There is a valid contract for use of the services.  
289