Mobile online services
myVW with Connected Features by Car-Net®
Introduction to VW Car-Net®
myVW makes life even easier in your VW because the mobile myVW app gives you direct access to all of the key functions
and information. For example, you can use the myVW app to remotely connect to your vehicle, provided that you have
activated VW Car-Net®.
In order to use the mobile online services, you need a subscription to them and to consent to the General Terms and
Conditions and Terms of Use. The availability of services and functions is dependent on the country and the vehicle
equipment. Certain services or functions can only be used in conjunction with the latest software version.
Some services, e.g. Roadside Assistance Call, are offered by third-party providers. Additional charges may apply. Further
information is available at ⇒ Information Call, Roadside Assistance Call and Emergency Call Service .
You can find information about how to create a Volkswagen user account, current functions and how to download the app at:
carnet.vw.com
Legal regulations
When using services, vehicle information is sent and processed online. Volkswagen collects, processes, shares and transmits
information about you and your vehicle in compliance with the VW Car-Net® terms and conditions and privacy provisions. Thi
data can provide indirect information about the respective driver, e.g. regarding vehicle handling. For further information,
please contact the Volkswagen Response Center on 1-833-648-2735. Calls may be monitored or recorded. Or visit our
website:
carnet.vw.com
You can find the privacy policy and other legal information regarding the use of Volkswagen's mobile online services on the
Infotainment system under MENU Legal or HOME Legal.
Transfer of Service, Sale of Vehicle, Termination of Lease
If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may already
be activated and the previous user may be able to view data acquired by online services and control certain functions of your
vehicle.
You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, you can registe
yourself as the primary user of the vehicle, which automatically removes the previous primary user.
If you sell your vehicle or permanently transfer it to a third party or terminate your leasing contract, you must delete the vehicle
from your Volkswagen user account. Volkswagen may continue to send you information about services by sending messages
directly to the vehicle. If you do not notify us about the sale of your vehicle, its permanent transfer to a third party or the
termination of a leasing contract, Volkswagen may continue to send messages directly to the vehicle. Volkswagen shall not be
responsible for any damage that could arise due to continuing communication with the vehicle if you do not notify us about its
sale, its permanent transfer to a third party or the termination of the leasing contract.
Prerequisites for Using Services
To be able to make full use of the services, the following prerequisites must be met.
VW Car-Net® has also been ordered for the vehicle and installed ex-works.
The vehicle and user are in the area of use.
There is a valid contract for use of the services.
289