Get Infotainment system -> First steps Guide for Volkswagen Tiguan 4 Door Third Generation (2024-2025)

Infotainment system

First steps

Introduction

The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.

Prior to the ﬁrst use

Before using the Infotainment system for the ﬁrst time, read the following points to be able to fully use the available functions

and settings:

Observe the safety instructions ⇒ Safety instructions.

Reset the Infotainment system to factory settings ⇒ System and sound settings.

Find your favorite radio stations, also referred to in the following as stations, and save them on the station preset buttons

to quickly access them ⇒ Radio.

Only use suitable audio sources and data carriers ⇒ Media.

Use current map data for the navigation system.

Pair a cell phone in order to use the phone interface to make calls ⇒ Mobile phone interface.

Register on VW Car-Net® to use related services.

Other applicable documents

In addition to this manual, please refer to the following documentation when using this Infotainment system and its

components:

Supplements to your Owner's Manual.

Operating instructions for the cell phone or audio sources.

Operating instructions for external data carriers and players.

Instructions for retroﬁtted or additional Infotainment accessories.

Safety instructions

Refer to ⇒

and

.

Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume

ownership of third-party sites reached through links and is not responsible for their content.

Some functions may contain third-party information that originates from third-party providers. Volkswagen is not

responsible for the accuracy, currentness, and completeness of this non-proprietary information, and for ensuring that the

rights of third parties are not violated.

The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.

Parking garages, garages, underpasses, tunnels, high buildings, mountains and valleys and any other electrical devices

being used, e.g. battery chargers, may interfere with the reception of cell phone, GPS and radio signals.

Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.

Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external

devices, and external audio and media sources.

WARNING

The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the central

339

processor is incorrectly repaired, removed or reinstalled, there is an increased risk of accident and injury due to the

control module functioning incorrectly or not functioning at all.

Never replace the central processor with a used central processor from a scrap vehicle or from recycling.

Always have the central processor repaired, removed and reinstalled by suitably qualiﬁed professionals.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data

carrier or audio source while driving can distract from trafﬁc. Displays and information on the screen may be difﬁcult to

read if the lighting conditions are unfavorable or if the screen is damaged or dirty. This may distract the driver from the

trafﬁc situation. Driver distraction can cause accidents and injuries.

Always drive attentively and responsibly.

WARNING

Setting the volume too high prevents you from hearing audible signals. Failure to hear audible signals from outside the

vehicle can lead to accidents.

Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as

sirens on emergency service vehicles) can still be heard.

WARNING

Setting the volume too high can cause hearing damage even if you are exposed to a loud volume for only a short time.

Select a volume that is at a comfortable level for all vehicle occupants.

Avoid excessive volume levels.

WARNING

Sudden volume ﬂuctuations can distract the driver, e.g. when an audio or media source is connected or changed. This

could cause accidents and injuries.

Reduce the volume level before changing or connecting an audio or media source, for example.

WARNING

The following conditions may restrict, interrupt or prevent emergency calls, phone calls and data transfers:

The emergency call location is in an area with no cell phone and satellite reception, or insufﬁcient reception.

You are in a location where there is sufﬁcient mobile phone and satellite reception, but the telecommunications

provider's mobile communications network is unavailable.

The vehicle components required for emergency calls, phone calls and data transfers are damaged, do not work or

do not have sufﬁcient power.

The cell phone battery is empty or has an insufﬁcient charge level.

340

WARNING

Radio stations can broadcast messages about disasters and dangers. If messages about disasters or dangers are not

received or issued, accidents and injuries may occur. It may not be possible to receive or send messages under the

following conditions:

The current location is in an area with no cell phone or insufﬁcient radio signal reception.

In areas with sufﬁcient radio signal reception, where the radio station's frequency bands are malfunctioning or not

available.

The speakers and the vehicle components required for radio reception are damaged, do not work or do not have

sufﬁcient power.

WARNING

In some countries and mobile networks, emergency calls can only be made under the following conditions:

A cell phone with an unlocked SIM card and sufﬁcient calling credit is connected to the vehicle's phone interface.

Adequate network coverage is available.

WARNING

If a cell phone or CB radio is used inside the vehicle without connection to an outside antenna, the limit values for

electromagnetic radiation inside the vehicle may be exceeded and endanger the health of all vehicle occupants.

Keep the cell phone antenna at least 20 cm (approximately 8 inches) away from any active medical implants, such

as pacemakers, because cell phones can impair the function of active medical implants.

Do not carry a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants,

for example by keeping a phone in a shirt pocket.

Immediately switch off cell phones if you suspect they could impair an active medical implant, e.g. pacemaker, or

other medical device.

WARNING

Loose, unsecured or incorrectly mounted cell phones, external devices and accessories can be thrown through the

vehicle interior in the event of sudden driving or braking maneuvers or a collision. This can cause accidents and serious

injuries.

Secure or stow cell phones, external devices and Genuine Volkswagen Accessories safely outside of the airbags'

deployment zones.

Always secure or store cell phones, external devices, audio sources and accessories in the dedicated

compartments and holders in the vehicle so that they cannot be thrown through the vehicle interior and cannot

impede the driver.

Never leave heavy, hard or sharp objects in the pockets of clothing.

Arrange cables for external devices and audio sources so that they are not in the way of the driver.

WARNING

341

Driving recommendations and trafﬁc signs displayed in the navigation system may differ from the actual trafﬁc situation

and you must not be tempted to take safety risks.

Always drive attentively and be ready to intervene at any moment.

Always bear in mind that trafﬁc signs, signal systems, trafﬁc regulations and local circumstances have priority over

the driving recommendations and displays in the navigation system.

Always adapt your speed and driving style to the current visibility, weather, road and trafﬁc conditions.

NOTICE

Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially

causing malfunctions or damage to the devices.

Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.

NOTICE

Setting the volume too high and excessively loud or distorted playback can damage the speakers.

Select the volume setting so that the speakers are not damaged.

User information

Refer to ⇒

and Safety instructions.

The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs durin

that time. During the system start, only the Rear Assist camera can be displayed.

The Infotainment system must start completely before all displays can appear and functions can be performed. The

length of time that it takes for the system to start depends on the scope of functions in the Infotainment system, and it ca

take longer to start at low and high temperatures.

Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories,

such as a headset or headphones.

For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time i

necessary.

A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent

equipment.

Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector

lever must also be in the or selector lever position. This is not a malfunction, but rather compliance with legal

regulations.

Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the

local authorities.

If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.

Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently

than described in this manual.

The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level i

low.

In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you

342

shift into reverse. The volume reduction can be adjusted.

The Infotainment system contains information about the software contained in the system and the licensing terms under:

Setup Copyright.

If you sell or loan your vehicle to someone, ensure that all of the saved data, ﬁles and settings are deleted and, if

necessary, that the external SD card, the external audio sources and any data carriers are removed.

Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online

connection to the Internet. In order to enable functions to be carried out, data transfer must not be restricted.

Brands, licenses, copyright

Refer to ⇒

and Safety instructions.

Brands and licenses

Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However,

the absence of this symbol does not constitute a waiver of any rights associated with intellectual property.

Other product names are registered trademarks for the respective rights holder.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby

Laboratories.

Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby

Laboratories.

All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at

www.siriusxm.com (US) or www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite and

steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its

HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For

patents see http://dts.com/patents. HD Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are registered

trademarks or trademarks of iBiquity Digital Corporation in the United States and/or other countries.

Apple Music is a trademark of Apple Inc.

SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify

Premium subscription required, where available.

Android Auto™ is a certiﬁed trademark of Google, Inc.

Apple CarPlay™ is a certiﬁed trademark of Apple, Inc.

Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.

iPod®, iPad®, and iPhone® are registered trademarks of Apple Inc.

MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.

SD® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.

Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.

This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such

technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary.

Copyright

Audio and video ﬁles saved on data carriers and audio sources are generally subject to copyright regulations in compliance

with applicable international and national laws. Observe legal regulations.

343

Overview of Infotainment system

Refer to ⇒

and Safety instructions.

Fig. 169 Overview of the Infotainment system in the 8" version.

Sensor areas for opening main menus and the home screen:

RADIO⇒ Radio.

MEDIA⇒ Media.

PHONE⇒ Mobile phone interface.

VOICE⇒ Voice control. The sensor area does not have a function in some countries.

NAV ⇒ Navigation.

APP⇒ App-Connect. The sensor area does not have a function in some countries.

SOUND.

CAR.

MENU: home screen.

Rotary knob.

Function key for main menu.

Views.

Control Center.

Menu knob.

Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the

Infotainment system.

344

Touch-sensitive ﬁelds

1. To open a main menu, tap the corresponding sensor area, e.g. PHONE for the phone interface.

2. To open the home screen, tap MENU.

Rotary knob

Press to switch the Infotainment system on or off.

Turn left to decrease the volume.

Turn right to increase the volume.

Function key for the main menu

It is not possible to conﬁgure the position of the function keys.

1. To open a main menu, tap the corresponding function key e.g.

for the phone interface.

Views

Certain menus and functions have multiple views with different content. The current view is highlighted.

Tap a selection to switch to a view.

Swipe left or right on the screen to switch between views.

Control Center

The control center contains additional function keys for functions and notiﬁcations. Displayed functions can be conﬁgured

⇒ Personalizing the Infotainment system.

1. Tap the selection and swipe down to open the control center.

Menu knob

1. Turn to control the list selection.

2. Press to conﬁrm a selection.

Screen (touchscreen) (without position numbers)

You can operate the Infotainment system functions via the screen. You will ﬁnd detailed explanations of the different ﬁnger

movements in the digital manual for the Infotainment system, if available.

1. To open the digital manual for the Infotainment system, tap MENU

.

Scroll bars (without position numbers)

Certain menus and functions contain additional content above and below the content currently displayed on the screen.

1. Tap the scroll bar and swipe down or up to display additional content.

Gesture control (without position numbers)

Gesture control can also be switched on. If gesture control is switched on, this is shown on the screen.

1. Tap MENU

Screen Hand gesture.

345

Fig. 170 Overview of the Infotainment system in the 6.5" version.

Function keys for opening main menus and the home screen:

RADIO: Radio mode ⇒ Radio.

MEDIA: Media mode ⇒ Media.

MENU: home screen.

PHONE: Phone interface ⇒ Mobile phone interface.

APP: App-Connect ⇒ App-Connect. The button does not have a function in some countries.

VOICE: voice control ⇒ Voice control. The button does not have a function in some countries.

Rotary knob.

Function key for main menu.

SD card slot ⇒ Media drives.

Screen (touchscreen).

Menu knob.

Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the

Infotainment system.

Function keys

To open a main menu, press the corresponding function key, e.g. PHONE for the phone interface.

To open the home screen, press MENU.

To start voice control of the connected cell phone, press and hold VOICE.

346

Rotary knob

Press to switch the Infotainment system on or off.

Turn left to decrease the volume.

Turn right to increase the volume.

Function key for the main menu

It is not possible to conﬁgure the position of the function keys.

1. To open a main menu, tap the corresponding function key e.g.

for the phone interface.

Screen (touchscreen)

You can operate the Infotainment system functions via the screen. You will ﬁnd detailed explanations of the different ﬁnger

movements in the digital manual for the Infotainment system, if available ⇒ Operating the Infotainment system.

1. To open the digital manual for the Infotainment system, tap MENU

Operation.

Menu knob

1. Turn to control the list selection.

2. Press to conﬁrm a selection.

Scroll bars (without position numbers)

Certain menus and functions contain additional content above and below the content currently displayed on the screen.

1. Tap the scroll bar and swipe down or up to display additional content.

Media drives

Refer to ⇒

and Safety instructions.

SD card slot

An SD card slot may be present, depending on the vehicle equipment. This is not available in all Infotainment systems or in al

countries.

Insert a compatible SD card into the SD card slot to use saved media such as audio ﬁles or media ﬁles in the Infotainment

system. Supported ﬁle formats are displayed in the Infotainment system. Other ﬁle formats are ignored.

Dimensions for compatible SD cards:

32 mm x 24 mm x 2.1 mm (approx. 1 in x 0.94 in x 0.083 in)

32 mm x 24 mm x 1.4 mm (approx. 1 in x 0.94 in x 0.055 in)

Securely inserting an SD card

1. Insert an SD card carefully into the SD card slot with the angled corner inserted ﬁrst and the contact surfaces facing down

until you feel it click into place.

If the SD card cannot be inserted, check whether the SD card is compatible and ensure you are inserting it in the correct

position.

NOTICE

Forcing the SD card into the slot, using an SD card with incorrect dimensions or using an SD card adapter can result in

damage to the SD card slot, the SD card or both.

Inserting other objects such as SIM cards into the SD card slot can result in damage to the object, the SD card slot or both.

Do not use force when inserting SD cards.

347

Note the dimensions for compatible SD cards.

Do not use an SD card adapter.

If the Infotainment system cannot read the data on an SD card, a corresponding message will be displayed on the screen.

An SD card with navigation data cannot be used as a storage medium for other files. Any saved files will not be

recognized by the Infotainment system.

Operating the Infotainment system

Refer to ⇒

and Safety instructions.

Opening the digital manual of the Infotainment system (if available)

Further information and tips on operation can be found in the digital manual for the Infotainment system.

1. Tap HOME

.

Switching the Infotainment System On or Off

The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.

The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-o

volume.

Vehicles with ignition lock: The Infotainment system switches off automatically if the vehicle key is removed from the ignition

lock.

Vehicles with starter button: If the driver door is opened while the ignition is not active, the Infotainment system switches off

automatically.

If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after

approximately 30 minutes without user input.

Main menus on the home screen

The following main menus may be shown as function keys on the home screen:

Ambient lighting, ambient light ⇒ Interior/reading lights, ambient lighting.

Driver assistance ⇒ Driver assistance systems. Vehicle ⇒ Driver information.

information about Infotainment system functions and operation, e.g. the quick guide .

App-Connect ⇒ App-Connect.

Help: Here, you can find additional

or

Media ⇒ Media.

Setup ⇒ System and sound settings.

Sound ⇒ System and

sound settings.

⇒ Navigation.

interface.

Climate control ⇒ Heating and air conditioning system.

Radio ⇒ Radio. Legal.

Navigation

Telephone ⇒ Mobile phone

Conﬁguring the home screen

In the Infotainment system, you can conﬁgure the layout of the function keys, views and displays on the home screen or have

them positioned using standard layout templates. The home screen cannot be conﬁgured in all available Infotainment

systems.

1. Tap the function key and hold until the function key is highlighted.

2. Move the function key to the preferred position and release it.

Personalization

Depending on the vehicle equipment, you can personalize function keys and pages ⇒ Personalizing the Infotainment system

348

Zooming in or out of pictures and maps shown on the screen

Recommendation: Use thumb and index ﬁnger.

1. Tap and hold the screen with two ﬁngers at the same time.

To zoom in on the pictures and maps shown, slowly move your ﬁngers apart.

To zoom out of the pictures and maps shown, slowly move your ﬁngers together.

Personalizing the Infotainment system

Refer to ⇒

and Safety instructions.

Depending on the vehicle equipment,

you can personalize the Infotainment

system to access your favorite and

frequently used functions quicker.

The Infotainment system views contain tiles for accessing additional menus and functions.

Adjusting tiles

Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.

1. Tap and hold tiles until an additional window appears.

2. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.

Or: to return to View, tap any free area of the screen.

There are always at least two views available. They cannot be removed. Depending on the vehicle equipment, you can

add two further views. A maximum of four views can be displayed.

For some tiles, more functions are available than can be seen initially in the additional window. To see all the functions,

swipe up or down in the additional window.

Adjusting the control center

Personalize the Infotainment system Control Center to access your favorite and frequently used functions quicker.

1. Open the Control Center.

2. Tap and hold the function until an additional window appears.

3. Tap the desired function in the additional window and hold until the function is highlighted.

4. Move the function to the preferred position and release it.

The active function is automatically removed from the control center and added to the additional window.

For the control center, more functions are available than can be seen initially in the additional window. Swipe to the left

or right in the additional window to see all the functions.

Opening personalization tips (if available)

Further information and tips on personalization can be found in the digital manual for the Infotainment system.

1. Tap HOME

Adjustment.

System and sound settings

Refer to ⇒

and Safety instructions.

Changing settings

The meanings of the following symbols apply to all system and sound settings.

Changes will be automatically applied when the menu is closed.

349

,

or

The setting is selected and activated or switched on.

,

or

The setting is not selected and

deactivated or switched off.

or

Open the drop-down list. Increase the set value. Reduce the set value. Go back

Use the slide control to continuously change the set value.

stepwise. Go forward stepwise.

System settings

The system settings may include the following functions, information, and setting options:

Screen.

Time and date.

Language.

Additional keyboard languages.

Units.

Voice control.

Wi-Fi^®.

Data connection.

Manage mobile devices.

Restore factory settings.

System information.

Copyright.

Conﬁguration assistant.

Opening system settings

1. Tap HOME Setup.

Or: Tap MENU Setup.

Sound settings

The sound settings may include information and setting options for equalizer, position, volume and setup.

Opening sound settings

1. Tap HOME Sound.

Or: tap MENU Sound.

Adjusting the volume of external audio sources

Lower the volume of the Infotainment system before turning up the volume of an external audio source.

If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not

correct the problem, set the input volume to Medium or Maximum.

If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio

source. If that does not correct the problem, set the input volume to Medium or Quiet.

Cleaning the screen

Refer to ⇒ and Safety instructions.

When cleaning the screen, please note this checklist:

The Infotainment system is switched off.

Use a soft, clean cloth that has been moistened with water.

350

Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

For stubborn dirt:

NOTICE

If the screen is cleaned with incorrect cleaning agents or when dry, it may be damaged.

Only apply gentle pressure.

Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the

device and cause glare on the screen.

NOTICE

If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.

Dry the screen and then leave the vehicle locked from the outside for at least two minutes.

Radio

Introduction

In radio mode, you can receive available radio stations available via various reception modes and save your favorites to

enable quick access.

Available reception modes depend on the vehicle equipment and are not available in all countries. Reception modes may be

discontinued, switched off or no longer offered in individual countries.

In some countries, depending on the vehicle equipment, you can also use Internet Radio ⇒ Online Functions.

The radio stations are responsible for transmitted content.

Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.

Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.

Function descriptions

Refer to ⇒

and Safety instructions.

Selecting a Reception Mode

Various stations are available, depending on the reception mode. The available reception modes depend on the vehicle

equipment and are not available in all countries.

1. To open the list of reception modes, tap Source.

2. Select a reception mode, e.g. FM.

Searching For and Selecting a Station

You can search for and select stations in a variety of ways. The options vary based on the reception mode.

Searching for a Station in SCAN mode

In SCAN mode, the stations in the frequency band are set automatically in succession and played for approx. 5 seconds each

351

Infotainment system -> First steps for Your Volkswagen Tiguan 4 Door Third Generation (2024-2025)

Related Topics

Infotainment system

Popular Owner Manuals

Latest Owner Manuals