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Climate control -> Auxiliary heating and ventilation for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

Automatic supplementary heating function  
Switching the automatic supplementary heater function on and off  
The availability of the automatic supplementary heater function depends on the vehicle equipment. An additional  
heating component can help to heat the vehicle interior more quickly.  
1. Open the Air conditioner menu in the Infotainment system.  
2. To open the Climate control settings submenu, tap  
3. Tap Automatic supplementary heater.  
.
The heating component will switch on automatically depending on the outside temperature and will switch off  
again automatically after a while.  
Vehicles with an auxiliary heater (depending on the vehicle equipment)  
If the engine was started, auxiliary heating can continue to run as a supplementary heating measure. The following  
conditions must be met for this:  
The Automatic supplementary heater function is switched on in the Air conditioner menu.  
The outside temperature must be lower than +5 °C(+41 °F).  
The automatic supplementary heating measure will switch off automatically after a while.  
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Introduction  
You can use the auxiliary heating and ventilation system to heat the vehicle interior in the winter and to ventilate it  
in the summer. The windshield can be cleared of ice, fog, and a thin layer of snow. The auxiliary heating system is  
powered by fuel from the vehicle fuel tank and can be operated when the vehicle is stationary and the ignition is  
switched off. The auxiliary ventilation system is powered by the 12 V vehicle battery.  
Auxiliary heating exhaust system  
The exhaust produced by the auxiliary heating system escapes through an exhaust pipe on the vehicle underbody. The  
exhaust pipe must never be blocked by snow, mud, or debris.  
DANGER  
Among other substances, the auxiliary heating system exhaust contains carbon monoxide, an odorless and colorless  
poisonous gas. Carbon monoxide can cause loss of consciousness and death.  
Never turn on the auxiliary heating or leave it running when the vehicle is in an unventilated or closed space.  
Never program the auxiliary heater so that it could switch on or run in unventilated or closed spaces.  
WARNING  
Components of the auxiliary heating exhaust system become very hot. This can cause fires.  
Never park the vehicle in such a way that parts of the exhaust system come into contact with flammable materials  
under the vehicle, such as dry grass.  
Before refueling, switch off the auxiliary heater.  
NOTICE  
Food, medication, and objects that are sensitive to heat or cold can become damaged or unusable from the air  
coming out of the vents.  
Do not place any food, medication, or other objects that are sensitive to temperature in front of the vents.  
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Switching the auxiliary heater and ventilation on or off  
The auxiliary heater can be used when the ignition is switched on or off.  
Opening the Auxiliary heating menu  
Auxiliary heater menu in the Infotainment system.  
1. Climatronic: Open the Air conditioner menu in the Infotainment system.  
2. Climatronic: Tap the function key.  
1. Manual air conditioning system: Press the  
button on the Infotainment system.  
2. Manual air conditioning system: Tap the Vehicle function key.  
3. Manual air conditioning system: Tap the  
function key.  
Switching auxiliary heating on  
Instant function for the auxiliary heater in the climate control bar.  
Button on the remote control .  
You can also automatically switch on the auxiliary heater for a scheduled departure time (→ Auxiliary heater and  
ventilation).  
If the battery charge level of the 12 V vehicle battery is too low or the fuel tank is empty, you will not be able to  
switch on the auxiliary heater.  
Switching auxiliary heating off manually  
Instant function for the auxiliary heater in the climate control bar.  
Button on the remote control .  
The auxiliary heater switches off automatically  
If one of the following conditions applies, the auxiliary heater will switch off automatically:  
The programmed departure time is reached or if the set operation time limit has elapsed (→ Auxiliary heater and  
ventilation).  
The yellow indicator light(fuel gauge) turns on .  
The charge level of the 12 V vehicle battery is too low.  
To burn the remaining fuel in the auxiliary heating system, auxiliary heating will continue to run for a short period of  
time after it is switched off manually or automatically.  
Operating noises can be heard when auxiliary heating is switched  
off.  
If the auxiliary heating or ventilation runs for a long time, the 12 V vehicle battery will drain. Drive the vehicle  
long enough to recharge the 12 V vehicle battery.  
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If you park on a hill with very little fuel in the fuel tank(slightly over the reserve quantity), the fuel gauge may be  
inaccurate and may cause the auxiliary heater function to be limited.  
Programming auxiliary heating and ventilation  
Auxiliary heating is programmed in the Infotainment system.  
Switching the mode  
1. Open the Auxiliary heating menu.  
2. To change the mode, tap theHeating or Ventilation function keys.  
When outside temperatures are high, the auxiliary ventilation directs fresh air into the vehicle interior and works to  
minimize heat build-up.  
Setting the auxiliary heater operating time  
1. Open the Auxiliary heating menu.  
2. Tap the Settings function key.  
3. To specify the operating time, tap theOperating time function key.  
The set duration applies if auxiliary heating is switched on using the immediate heating button or using the  
remote control.  
The maximum operating duration of the auxiliary heating system is 60 minutes.  
Programming the departure time  
This activation only applies to a heating or ventilation process. The departure time must be reactivated each time the  
vehicle will be started.  
1. Check that the date and time is set correctly in the vehicle before programming (→ Clock).  
2. Open the Auxiliary heating menu.  
3. Tap the Settings function key.  
4. Select one of the presets for aDeparture time.  
5. Tap the Activate function key.  
Manual climate control system: The programmed departure time determines the time at which the auxiliary heating  
or ventilation should switch off. The start of a heating or ventilation process is determined based on the programmed  
duration.  
Climatronic: Using the programmed departure time and based on the outside temperature, the vehicle automatically  
calculates the start time for a heating or ventilation process to bring the vehicle to the temperature that is set.  
Checking the programming  
If a departure time is activated, the yellowLED  
in the instant heat button in the Climatronic climate control bar comes on for approximately ten seconds after you  
switch off the ignition.  
DANGER  
Among other substances, the auxiliary heating system exhaust contains carbon monoxide, an odorless and colorless  
poisonous gas. Carbon monoxide can cause loss of consciousness and death.  
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Never program the auxiliary heater so that the auxiliary heater could switch on or run when the vehicle is in an  
unventilated or enclosed space.  
Controlling the auxiliary heater and ventilation remotely  
With the remote control, the fuel-powered auxiliary heater can be switched on and off from outside the vehicle.  
Fig. 1 Remote control for the auxiliary heater.  
Switching the auxiliary heater and ventilation on with the remote control  
1. Press the button for about one second→ fig. 1, →  
.
Switching the auxiliary heater and ventilation off with the remote control  
1. Press the  
button for about one second→ fig. 1.  
LED in the remote control  
After a button is pressed, theLED  
indicates various statuses→ fig. 1 2 .  
Lights up green: Auxiliary heater and ventilation switched on.  
Flashes green at regular intervals: Switch-on signal not received. Reduce the distance to the vehicle.  
Flashes green at irregular intervals: Auxiliary heater and ventilation blocked.  
The auxiliary heater and ventilation are blocked under any of the following conditions:  
The fuel tank is almost empty.  
The voltage of the 12-volt vehicle battery is too low.  
There is a system malfunction.  
1. Refuel the vehicle.  
2. To charge the 12-volt vehicle battery, drive for a sufficient amount of time.  
3. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
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Lights up red: Auxiliary heating is switched off.  
Flashes red at regular intervals: Switch-off signal not received. Reduce the distance to the vehicle.  
Flashes or lights up orange: The button cell battery charge in the remote control is low. Replace the button cell  
battery.  
Range  
The range of remote control operation is several hundred meters when the button cell battery is fully charged and  
under optimum conditions.  
Maintain a distance of at least 2 m(7 ft) between the remote control and the vehicle.  
Avoid obstacles between the remote control and the vehicle.  
1
Hold the remote control with the chrome bar→ fig. 1  
Do not cover the antenna.  
facing vertically upward.  
Poor weather conditions, buildings in the surrounding area, or a weak button cell battery can reduce the range  
considerably.  
DANGER  
Among other substances, the auxiliary heating system exhaust contains carbon monoxide, an odorless and colorless  
poisonous gas. Carbon monoxide can cause loss of consciousness and death.  
Never turn on the auxiliary heating or leave it running when the vehicle is in an unventilated or closed space.  
Never program the auxiliary heater so that it could switch on or run in unventilated or closed spaces.  
WARNING  
Components of the auxiliary heating exhaust system become very hot. This can cause fires.  
Never park the vehicle in such a way that parts of the exhaust system come into contact with flammable materials  
under the vehicle, such as dry grass.  
Before refueling, switch off the auxiliary heater.  
NOTICE  
There are electronic components in the remote control which may be damaged by moisture, strong impacts and  
direct sunlight.  
Protect the remote control from moisture, strong shocks, and direct sunlight.  
Replacing the button cell battery in the remote control  
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If the LED does not turn on, the button cell battery in the remote control must be replaced.  
Fig. 1 Remote control: Battery compartment cover for  
battery compartment.  
Fig. 2 Replace the button cell battery in the remote  
control.  
Replacing the button cell battery  
1. Insert a suitable tool such as a screwdriver into the opening on the remote control housing in the direction of  
the arrow → fig. 1.  
2. Lift the battery compartment cover upward gently with the tool until the housing catches are released.  
3. Carefully push the battery compartment cover in the direction of the arrow→ fig. 1 and remove the battery  
compartment cover.  
4. To remove the button cell battery, insert a tool such as a screwdriver carefully into the opening on the button  
cell battery → fig. 2.  
5. Lift up the button cell battery carefully with the screwdriver until the battery is released from the battery  
compartment, and remove the button cell battery.  
6. Insert a new button cell battery of the same design and type so that it engages in the fastener. Observe the  
information regarding the polarity and design of the button battery, which is on the inside on the battery  
compartment cover.  
7. Slide the battery compartment cover onto the housing of the remote control in the opposite direction to the  
arrow and press gently until the battery compartment cover clicks into place.  
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DANGER  
If button cell batteries are swallowed or enter the air ducts, serious or fatal injuries could occur within a very short  
time due to choking or internal burns.  
Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.  
If the battery compartment cover cannot be closed, do not use the remote control.  
Always keep the remote control and key fob with button cell batteries out of the reach of children.  
NOTICE  
Unsuitable button batteries can damage the remote control.  
Only replace a drained button battery with a new button battery of the same voltage, size, and specification.  
Make sure the polarity is correct when installing the button battery.  
Dispose of drained button batteries in a way that will not harm the  
environment.  
The remote control button battery may contain perchlorate. Observe all legal regulations applicable to  
disposal.  
Troubleshooting  
The cooling mode  
or heating cannot be switched on or the function is limited  
The  
cooling mode only works when the engine is running and at ambient temperatures above +3 °C(+38 °F).  
The heating and defrost function operates better when the engine is warm.  
If the engine is very hot or if the outside temperature is extremely high, the function of the cooling mode , the  
heating and the defrost may be restricted.  
Switch on the fan.  
Check the safeguard on the air conditioning system .  
Change active combination filters .  
If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
NOTICE  
If the air conditioner is not working and is operated further, that can cause subsequent damage.  
If the air conditioner is not cooling or warming the air, switch it off immediately.  
Have the air conditioner checked by suitably qualified professionals. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
The windows are fogged up  
The door windows fog up if they are colder than the ambient temperature and the air is damp. Cold air does not  
absorb as much moisture as warm air which is why windows fog up more frequently during cold seasons.  
1. To improve the heating and cooling output, keep the air intake in front of the windshield free of ice, snow, and  
leaves (→ Vehicle care).  
2. Leave the air duct in the rear section of the luggage compartment uncovered so that air can flow through the  
vehicle from front to back.  
3. Switch on the defrost function (→ Defrost function).  
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The temperature unit has changed  
You can change the unit for all temperature displays in the vehicle using the Infotainment system.  
1. Open the Settings menu.  
2. Select the Units menu item.  
Water or water vapor under the vehicle  
In the case of high outside humidity and temperatures, condensation can drip from the air conditioning system  
evaporator and pool under the vehicle. This is normal and does not mean there is a leak in the system.  
When outside humidity is high and ambient temperatures are low, condensation can evaporate when the auxiliary  
heating is running. If this is the case, water vapor may escape under the vehicle. This does not indicate vehicle  
damage.  
The auxiliary heater cannot be switched on  
When the vehicle is stationary, the auxiliary heater can be switched on a maximum of three consecutive times with  
the maximum operating time limit.  
If you park on a hill with very little fuel in the fuel tank(slightly over the reserve quantity), the fuel gauge may be  
inaccurate and may cause the auxiliary heater function to be limited.  
If the auxiliary heater or ventilation runs for a long time, the 12 V vehicle battery will drain.  
1. Drive the vehicle long enough to recharge the 12 V vehicle battery.  
Noises when the auxiliary heater and ventilation are switched on  
The operating noises when the auxiliary heater and ventilation are switched on are normal and not an indication of a  
fault.  
Steering information  
To make it more difficult to steal the vehicle, the steering must always be locked before leaving the vehicle.  
Steering  
Power steering on an electromechanical steering system adjusts automatically based on the driving speed, the  
steering torque, and the steering angle of the wheels. Electromechanical power steering works only when the engine  
is running. The steering also works if the start-stop system engages and the engine switches off.  
If the power steering system is impaired or malfunctioning, a significantly greater amount of force than normal must  
be used to steer.  
On vehicles with Driving Mode Selection, power steering handling can be influenced by the selected driving mode.  
Electronic steering lock on vehicles with a starter button  
On vehicles with a starter button, the steering column is electronically locked:  
1. Stop the vehicle.  
2. Depending on the vehicle equipment: move the selector lever into the position.  
3. Switch the ignition off and then open the driver's door. The steering column will be locked.  
If the steering column does not lock, first open the driver's door and then switch the ignition off. As long as the  
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