Get Driving Guide for Volkswagen Touran 4 Door Third Generation (2022-2025)

The temperature unit has changed

You can change the unit for all temperature displays in the vehicle using the Infotainment system.

1. Open the Settings menu.

2. Select the Units menu item.

Water or water vapor under the vehicle

In the case of high outside humidity and temperatures, condensation can drip from the air conditioning system

evaporator and pool under the vehicle. This is normal and does not mean there is a leak in the system.

When outside humidity is high and ambient temperatures are low, condensation can evaporate when the auxiliary

heating is running. If this is the case, water vapor may escape under the vehicle. This does not indicate vehicle

damage.

The auxiliary heater cannot be switched on

When the vehicle is stationary, the auxiliary heater can be switched on a maximum of three consecutive times with

the maximum operating time limit.

If you park on a hill with very little fuel in the fuel tank(slightly over the reserve quantity), the fuel gauge may be

inaccurate and may cause the auxiliary heater function to be limited.

If the auxiliary heater or ventilation runs for a long time, the 12 V vehicle battery will drain.

1. Drive the vehicle long enough to recharge the 12 V vehicle battery.

Noises when the auxiliary heater and ventilation are switched on

The operating noises when the auxiliary heater and ventilation are switched on are normal and not an indication of a

fault.

Steering information

To make it more difficult to steal the vehicle, the steering must always be locked before leaving the vehicle.

Steering

Power steering on an electromechanical steering system adjusts automatically based on the driving speed, the

steering torque, and the steering angle of the wheels. Electromechanical power steering works only when the engine

is running. The steering also works if the start-stop system engages and the engine switches off.

If the power steering system is impaired or malfunctioning, a significantly greater amount of force than normal must

be used to steer.

On vehicles with Driving Mode Selection, power steering handling can be influenced by the selected driving mode.

Electronic steering lock on vehicles with a starter button

On vehicles with a starter button, the steering column is electronically locked:

1. Stop the vehicle.

2. Depending on the vehicle equipment: move the selector lever into the position.

3. Switch the ignition off and then open the driver's door. The steering column will be locked.

If the steering column does not lock, first open the driver's door and then switch the ignition off. As long as the

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vehicle is unlocked, the steering column also stays unlocked.

Mechanical steering lock

On vehicles with an ignition lock, the steering column is locked mechanically:

Locking the steering column:

1. Stop the vehicle.

2. Depending on the vehicle equipment: move the selector lever into the position.

3. Remove the vehicle key.

4. Turn the steering wheel slightly, until you hear the steering lock engage.

Unlocking the steering column:

1. To release the steering lock, turn the steering wheel slightly.

2. Insert the vehicle key in the ignition lock.

3. Hold the steering wheel in position and switch on the ignition.

Countersteering assist

The counter-steering assistance provides the driver with power steering in some critical driving situations. Additional

steering power, together with the ESC

, supports the driver when counter-steering→

.

Progressive steering

Depending on the vehicle's equipment, the progressive steering can adapt the force of the steering movement to the

driving situation. Progressive steering only works when the engine is running.

In city traffic, less steering movement is needed for parking, maneuvering or for taking sharp bends.

On highways or on expressways, progressive steering gives a sportier, direct steering experience and noticeable

dynamics when driving along curved stretches, for instance.

WARNING

Depending on the equipment, power steering may only work when the engine is running. If the power steering is

not functioning, the steering wheel becomes stiff, making it much more difficult to steer. This can result in loss of

control of the vehicle, accidents, serious injuries or death.

● Never let the vehicle roll when the engine is stopped.

WARNING

If the steering lock engages, you can no longer steer the vehicle. This can result in loss of control of the vehicle,

accidents, serious injuries or death.

● Never remove the remote vehicle key from the ignition switch when the vehicle is in motion.

WARNING

The counter-steering assistance is not a replacement for the driver's attention and works only within the system

limitations. In critical driving situations, uncontrolled vehicle movements can occur despite the counter-steering

assistance. If you do not pay attention, there is a risk of accidents, serious injuries and death.

● Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the

vehicle.

● Ensure that the vehicle is not steered by the counter-steering assistance.

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● Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.

Troubleshooting

Steering malfunction

The red warning light turns on or flashes.

There is an electromechanical steering or electronic steering lock malfunction.

Do not continue driving!

1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

—If the red warning light turns on, it may be difficult to move the steering wheel because the electromechanical

steering system is malfunctioning.

Steering malfunction

The yellow indicator light turns on or flashes.

The steering is stiffer or more sensitive than usual.

The indicator light comes on permanently:

1. Restart the engine and drive the vehicle slowly for a short distance.

2. If the indicator light stays on, contact a suitably qualified professional and have the system checked.

Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service

Facility.

The indicator light blinks:

1. Turn the steering wheel back and forth slightly.

2. Switch the ignition off and back on.

3. Pay attention to the messages in the instrument cluster display.

4. If the indicator light continues to flash after switching the ignition back on, do not continue driving. Contact an

authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

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Information on the pedals

Fig. 1 In the footwell: Pedals in vehicles with a manual

gearbox.

Fig. 2 In the footwell: Pedals in vehicles with an automatic

gearbox.

1

2

3

Accelerator pedal.

Brake pedal.

For vehicles with a manual transmission:Clutch pedal.

WARNING

Objects in the driver footwell can prevent the pedals from moving. This can cause the driver to lose control of the

vehicle and increases the risk of serious or fatal injuries.

● Make sure all pedals can always be pressed without obstructions.

● Only use suitable floor mats for your vehicle.

● Always attach floor mats securely in the footwell.

● Never place floor mats or other carpet over the installed floor mat.

● Make sure no objects can enter the driver footwell while driving.

● Remove any objects from the footwell when the vehicle is parked.

● Wear shoes that give your feet good grip for operating the pedals.

WARNING

If a brake circuit is malfunctioning, the brake pedal may need to travel farther in order to stop the vehicle. A longer

braking distance could cause accidents and serious or fatal injuries.

● Press the brake pedal down farther if braking power is reduced.

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Information on the brakes

Breaking in brake pads

During the first approx. 200 to 300 km(approx. 100 to 200 miles), new brake pads do not yet have their full braking

efficiency and first need to be “worn in” → . However, you can compensate for the slightly reduced braking force by

pressing firmly on the brake pedal. During the break-in period, the braking distance during full braking or automatic

braking is longer than with brake pads that have been broken in. During the break-in period, avoid full braking and

situations that place a heavy load on the brakes, such as driving too close to the vehicle ahead.

Brake pad wear

Brake pad wear depends on driving conditions and style. When driving frequently in cities and on curves or with a

sporty driving style, have your brake pads checked frequently by suitably qualified professionals. Volkswagen

recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

External influences on the brake

When driving with wet brakes, for example after driving through water, in heavy rain, or after washing your vehicle,

the braking efficiency can be reduced by moisture or ice on the brake discs. You must “dry” the brakes as soon as

possible by braking carefully at high speeds. Ensure that you do not endanger any other vehicles or anyone else on

the road →

.

A coating of salt on the brake discs and brake pads reduces the braking efficiency and increases the braking distance.

If you do not apply the brakes for long periods of time on salt-covered roads, you must brake carefully to clean off

the layer of salt → . Ensure that you do not endanger any other vehicles or anyone else on the road→

.

Leaving the vehicle parked for long periods of time, low mileage, and avoiding heavy braking can contribute to

corrosion on the brake rotors and dirty brake pads. If you usually avoid heavy braking or if there is corrosion present,

occasional heavy braking at high speeds is recommended to clean the brake rotors and pads. Ensure that you do not

endanger any other vehicles or anyone else on the road →

.

WARNING

Driving with worn brake pads or a malfunctioning brake system can lead to a loss of control of the vehicle, accidents

and serious or fatal injuries.

● If you suspect that the brake pads are worn or the brake system is malfunctioning, immediately find a suitably

qualified professional and have the brake pads checked and worn brake pads replaced. Volkswagen recommends

contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

WARNING

Up to the first approx. 300 km(approx. 200 miles), new brake pads do not yet have their full braking efficiency and

first need to be “worn in”. Insufficient braking efficiency can increase the risk of accidents. This can cause serious or

even fatal injuries.

● Increase the pressure on the brake pedal if reduced braking efficiency can be felt.

● To reduce the risk of accidents, serious injuries, and loss of vehicle control, drive with extra caution when the

brake pads are new.

● During the break-in period for new brake pads, do not drive too close to other vehicles and avoid driving

situations that place a heavy load on the brakes.

WARNING

Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, increase

braking distance and possibly cause a total brake system malfunction. This can cause a loss of vehicle control,

accidents, and serious or fatal injuries.

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● Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.

WARNING

When driving downhill, a lot of force is placed on the brakes and they become hot quickly. Overheated brakes

reduces the braking efficiency and increase the braking distance considerably. This can cause loss of vehicle control,

accidents, and serious or fatal injuries.

● Before starting a journey, ensure that the air supply to the brakes is not covered, e.g. by aftermarket or damaged

front spoilers.

WARNING

Wet, icy, or salt-covered brakes will take longer to brake and increase the braking distance. This can cause a loss of

vehicle control, accidents, and serious or fatal injuries.

● Test the brakes carefully.

● Press the brake pedal carefully several times to dry the brakes and clear the ice and salt from them, as long as the

visibility, weather, road, and traffic conditions permit.

WARNING

When driving at high speed, increased force from the driver may be required to achieve sufficient braking efficiency.

Insufficient braking efficiency can increase the risk of accidents and lead to serious or fatal injuries.

● Never exceed the permitted maximum speed.

● Always comply with the applicable driving regulations and speed limits and think ahead while driving.

Regularly check the thickness of the brake pads visually by inspecting them through the openings in the

wheel rims or from underneath the vehicle. If necessary, remove the wheels so that the brake pads can be

inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen

Service Facility.

Troubleshooting

Brake system malfunction

The red warning light turns on. A message may also be displayed.

1.

Do not continue driving! Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility

immediately for assistance.

Brake pad wear indicator

The yellow indicator light turns on. Brake pads are worn.

1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the

system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

2. Have all brake pads inspected and replaced, if necessary.

Unusual noises when braking

If there are sustained scraping or squeaking noises when braking, that is a sign of worn brake pads on the front or

rear axle.

1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the

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system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

2. Have all brake pads inspected and replaced, if necessary.

If the vehicle's braking performance changes

If the brake pads are worn or if you notice that your vehicle does not brake as usual, e.g. the braking distance

suddenly increases:

1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the

system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized

Volkswagen Service Facility.

2. Have all brake pads inspected and replaced, if necessary.

Electronic immobilizer

The immobilizer helps prevent the engine from being started and the vehicle from being moved with an unauthorized

vehicle key.

Vehicles with a Starter Button

In the remote control vehicle key, there is a chip used to automatically deactivate the electronic immobilizer when

there is a valid remote control vehicle key in the vehicle interior.

The electronic immobilizer is automatically engaged as soon as the ignition is switched off (→ Starter button).

You can only start the engine with a suitably coded Volkswagen Original vehicle key. You can obtain coded

vehicle keys from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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Starter button

The starter button replaces the ignition lock(Press & Drive).

Vehicles with manual transmission: Start the engine with the starter button and by pressing the clutch pedal.

Vehicles with an automatic transmission: Start the engine with the starter button and by pressing the brake pedal.

The vehicle can only be activated when there is a valid vehicle key inside the vehicle.

Depending on the vehicle equipment, the function readiness is indicated by the starter button blinking.

The electronic steering lock is activated when you leave the vehicle by opening the driver door when the ignition is

switched off (→ Steering).

Switching the ignition on or off

Fig. 1 In the lower section of the center console: starter

button.

Vehicles with an automatic transmission:

1. Press the starter button once without pressing the brake pedal →

Vehicles with manual transmission:

.

1. Press the starter button once without pressing the clutch pedal.

Automatic ignition switch off

If the internal combustion engine has been switched off by the start-stop system and the vehicle recognizes that the

driver is absent, the ignition is automatically switched off after a certain amount of time.

Engine restart function

If no valid remote control vehicle key is detected in the vehicle interior after the engine has been inadvertently

switched off, the engine cannot be started within approximately five seconds.

Once this time has elapsed, the vehicle can no longer be started without a valid vehicle key inside the vehicle.

WARNING

If the brake pedal is pressed when switching on the ignition, the engine will start immediately. This can cause

unintentional vehicle movement and serious injuries.

● Avoid pressing the brake pedal when switching on the ignition if the engine is not intended to be started.

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WARNING

If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the

trunk lid, start the engine, or switch on the ignition and thereby activate electrical equipment, such as the power

windows. This can cause accidents and serious or fatal injuries.

● Always take all vehicle keys with you when leaving the vehicle.

WARNING

If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the

vehicle in motion or be subjected to very high or low temperatures. There is a risk of accidents and serious or fatal

injuries.

● Never leave children, people requiring assistance or animals unattended in the vehicle.

Always switch the ignition off manually before leaving the vehicle and note any messages in the instrument

cluster display.

The vehicle being stationary for long periods with the ignition switched on can cause the 12 V vehicle battery

to drain and then it will not be possible to start the engine.

Start the engine

1. Switch the ignition on.

2. Vehicles with diesel engine: If the diesel engine is preheated, the yellow control light in the instrument

cluster lights up.

3. Press and hold the brake pedal until the electronic parking brake has been switched off.

4. Vehicles with manual transmission: Fully press and hold the clutch pedal until the engine has started. Bring the

gearshift lever to the neutral position.

Vehicles with an automatic transmission: Move the selector lever to the position or engage the parking lock.

5. Vehicles with starter button: Press and hold the starter button (→ Starter button). Do not press the accelerator

pedal during this process. For the engine to start, a valid vehicle key must be inside the vehicle and the brake

must be pressed. Release the starter button once the engine starts.

6. If the engine does not start, stop the starting procedure and try again after approximately one minute.

7. Vehicles with starter button:If the vehicle was locked with the vehicle key, the starter button will be

deactivated. If you are in the vehicle and you need to start the engine, first unlock the vehicle or perform an

emergency start.

WARNING

Starting the engine in unventilated or enclosed spaces may cause poisonous gases to enter the vehicle interior. This

can cause serious injuries and death due to asphyxiation.

● Never start the engine or let it run in unventilated or enclosed spaces, such as in garages.

WARNING

Hot vehicle parts and exhaust can ignite flammable or explosive materials in the vicinity. This can lead to fires and

cause accidents and serious or fatal injuries.

● Never start the engine or leave the engine running if oil, fuel or other flammable operating equipment is in the

vicinity of the vehicle or is escaping from the vehicle.

● Do not use any start boosters.

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WARNING

An unattended vehicle which is ready to drive may cause accidents and severe injuries.

● Never leave the vehicle unattended when the engine is running, especially if a gear is engaged.

NOTICE

Incorrect handling of the vehicle can increase wear to components, such as the starter, or cause damage.

● If the engine does not start, e.g. the fuel tank is empty, never use the starter with a gear engaged to drive or to

attempt a tow-start.

● If necessary, refill with fuel as per or use jump-start.

● If the engine does not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

NOTICE

Incorrect handling of the vehicle can increase wear to components, such as the engine, or cause damage.

● Avoid restarting the engine while driving or directly after turning off the engine.

● Avoid high engine speeds, harsh acceleration and heavy engine loads when the engine is cold.

● Be aware that at high altitudes, the air density is lower, which can make it more difficult to start the engine.

NOTICE

Uncombusted fuel can damage the catalytic converter.

● Do not tow-start or push-start the vehicle.

Do not let the engine run to warm up while the vehicle is parked. Begin driving as soon as there is enough

visibility through the windows. This allows the engine to reach its operating temperature sooner and

reduces the emissions.

Electrical equipment with an increased power draw is temporarily switched off when the engine is

started.

If there is no vehicle key in the vehicle or the key is not detected, a message will appear in the instrument

cluster display. This can occur if another signal interferes with the remote control vehicle key or if the remote

control vehicle key is covered by an object, such as a metal case.

If the vehicle key button cell battery is low or drained, the engine cannot be started with the starter button.

Perform an emergency start.

After starting, operating noises may be temporarily higher than usual while the engine is cold. This is normal

and not a cause for concern.

Activating the fuel-powered supplementary heater at outside temperatures of below approx. +5 °C(approx.

+41 °F) on vehicles with a diesel engine may lead to a small amount of smoke being emitted from underneath

the vehicle.

Troubleshooting

Engine control malfunction

The yellow indicator light turns on.

Engine control is malfunctioning.

1. Pay attention to any text shown in the Volkswagen Digital Cockpit display.

2. Have the engine checked immediately by a suitably qualified professional. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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Engine control malfunction

The indicator light comes on in the Volkswagen Digital Cockpit.

The yellow indicator light turns on.

The driving performance of the vehicle is limited.

The driving performance has been limited to prevent the engine control components from overheating.

—A corresponding indicator may appear in the instrument cluster display.

—It is possible to continue driving with reduced driving performance.

The driving performance limitation is removed in the following scenarios:

—The engine control components are no longer within a critical temperature range.

Engine speed limited

The yellow indicator light turns on.

The engine speed has been limited to reduce the risk of the engine overheating.

The instrument cluster display shows the engine speed.

The engine speed limitation is removed in the following scenarios:

—The engine is no longer within a critical temperature range.

—You take your foot off the accelerator pedal.

together with

Engine speed limitation due to engine control malfunction

The yellow indicator lights turn on.

The engine speed limitation is triggered by an engine control malfunction.

1. Make sure the displayed RPM is not exceeded.

2. Have the engine checked immediately by a suitably qualified professional. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Preglow system or engine control

Vehicles with diesel engine:

The yellow indicator light turns on.

When the diesel engine is preheating, the indicator light on the instrument cluster display comes on for a few

seconds.

The indicator light flashes yellow.

Engine control is malfunctioning.

1. Have the engine checked immediately by a suitably qualified professional. Volkswagen recommends contacting

an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Engine control malfunction

The indicator light blinks in the analog instrument cluster.

The indicator light flashes yellow.

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The driving performance of the vehicle is limited.

The driving performance has been limited to prevent the engine control components from overheating.

—It is possible to continue driving with reduced driving performance.

The driving performance limitation is removed in the following scenarios:

—The engine control components are no longer within a critical temperature range.

Valid vehicle key cannot be detected

Fig. 1 On the right side of the steering column: emergency

start function on vehicles with Keyless Access with push-

button start.

A corresponding indicator appears in the instrument cluster display.

If the remote control vehicle key has a weak or drained button cell battery, the vehicle key may not be able to be

detected.

An emergency start must be performed:

1. Press and hold the brake pedal.

2. Immediately after pressing the starter button, hold the vehicle key on the right side of the steering column

trim → fig. 1 (arrow).

The ignition will switch on automatically and the engine may start.

The engine cannot be started

If an unauthorized vehicle key is used or the system is malfunctioning, a corresponding indicator appears in the

instrument cluster display.

1. Use an authorized vehicle key.

2. If the malfunction persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Or: the engine cannot be started with the vehicle key or by briefly pressing the starter button while depressing the

brake pedal or the clutch pedal.

There is a malfunction in the start system:

1. Turn and hold the remote control vehicle key or press the button for as long as needed for the engine to start.

2. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.

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Stopping the engine

1. Bringing the vehicle to a stop→

2. Park the vehicle.

.

3. Vehicles with starter button: Press the starter button briefly. If the engine cannot be turned off, use the

emergency stop function.

4. Pay attention to the messages in the instrument cluster.

Exit warning

Vehicles with an automatic transmission: If the selector lever is not in position and the driver door is opened, an

audible warning signal sounds and a corresponding warning message appears on the instrument cluster display. This

is to warn you that the vehicle could roll away.

WARNING

When the engine is switched off, certain vehicle systems do not work or only work in a limited way, such as the

brake booster or power steering. As a result, you must use more force for steering and you must apply more

pressure on the brake pedal to stop. When the vehicle is moving, this can result in loss of control of the vehicle,

accidents and serious or fatal injuries.

● Never switch off the engine while the vehicle is in motion.

WARNING

When the engine is switched off, the airbags and safety belt pretensioners will not function. This can cause serious

or fatal injuries in the event of accidents.

● Never switch off the engine while the vehicle is in motion.

WARNING

Vehicles with starter button:If the ignition is switched off, the steering lock can engage and you would no longer be

able to steer the vehicle. When the vehicle is moving, this can result in loss of control of the vehicle, accidents and

serious or fatal injuries.

● Never switch off the ignition when the vehicle is in motion.

WARNING

The parts of the exhaust system become very hot and can ignite flammable materials, for example shrubs, leaves,

dry grass or spilled fuel. This can lead to a fire and cause accidents and serious or fatal injuries.

● Never park the vehicle in such a way so that the exhaust system components come into contact with flammable

materials under the vehicle.

● Never use additional undercoating or corrosion protection for exhaust pipes, catalytic converters, heat shields, or

particulate filters.

NOTICE

The engine can overheat after turning it off if the vehicle is driven with a high engine load for a long period of time.

● Let the engine run in neutral for approximately two minutes before turning it off.

After the engine has been switched off, the radiator fan in the hood space can keep running for a few more

minutes. The radiator fan turns off automatically.

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Troubleshooting

The engine cannot be turned off

The engine cannot be turned off when the starter button is pressed briefly.

An emergency stop must be performed:

1. Press the starter button twice within several seconds or press and hold one time.

The engine switches off automatically (→ Starter button).

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Start-stop system

Function description

The start-stop system automatically switches the engine off shortly before and when the vehicle comes to a halt and

when stationary.

For vehicles with a manual transmission, the engine will only switch off if no gear is engaged during rolling or when

the vehicle is stationary and the clutch pedal is not pressed.

The engine always restarts automatically when required for the vehicle and the identified situation.

The function is automatically activated every time the ignition is switched on.

Indicator lights

Information about the current status is shown in the instrument cluster display.

When indicator light comes on, the start-stop system is available and the automatic engine stop is active.

If the indicator light is lit, the start-stop system is not available or the start-stop system has automatically started

the engine.

Conditions for Automatically Restarting the Engine

—Vehicles with an automatic transmission: If you take your foot off the brake pedal or you press the accelerator

pedal.

—Vehicles with manual transmission: if the clutch is operated.

—If the vehicle interior heats up or cools down significantly.

—If the vehicle starts to move.

—If the electrical voltage in the 12-volt vehicle battery falls.

—If the steering wheel is moved.

Conditions that Can Prevent Automatic Engine Shutdown

—The driver is not wearing their safety belt.

—The driver door is opened.

—The engine hood is open.

—A minimum engine temperature has not been reached.

—Vehicles with Climatronic: The temperature in the vehicle interior is not within the preset temperature values or

the humidity is too high.

—The air conditioner's defrost function is switched on.

—The charge level of the 12 V vehicle battery is insufficient.

—The temperature of the 12 V vehicle battery is too low or too high.

—The vehicle is on a large uphill or downhill gradient.

— The steering wheel is significantly turned.

—The windshield defroster is switched on.

—The reverse gear is engaged.

—Park Assist is activated.

If the conditions for automatic engine switch-off are only achieved during a stationary phase, then the engine may

also switch off at this point, e.g. if the defrost function is switched off.

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Manually deactivating and activating the start-stop system

Fig. 1 In the upper section of the center console: Button

for the start-stop system.

Manually deactivating the start-stop system:

1. Press the button in the center console. When the start-stop system is deactivated, the indicator light on the

button comes on → fig. 1.

Always manually deactivate the start-stop system when driving through

water.

Manually activating the start-stop system:

1. Press the button in the center console again→ fig. 1.

Each time you press the button, the instrument cluster display will show the status of the start-stop system.

If the start-stop system has switched the engine off, it restarts as soon as the system is deactivated by pressing the

button.

In some cases, you may need to restart the engine manually, e.g. if the hood or the driver door is opened. Pay

attention to the relevant message on the instrument cluster display →

.

Start/stop mode with Adaptive Cruise Control (ACC)

After an active brake intervention by the Adaptive Cruise Control A( CC

), the engine is switched off until the vehicle is stationary.

In the following cases, if theACC

is active, the engine is restarted:

—If you press the accelerator pedal.

—If ACC

has resumed the speed and distance control.

—The vehicle in front has moved on.

The engine is restarted if the Adaptive Cruise Control A( CC

) is deactivated and the vehicle in front has moved on.

For case of vehicles with Driving Mode Selection, the start-stop system is automatically activated if theEco

driving mode is selected.

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WARNING

If the start-stop system is activated during work in the hood space, the engine may start suddenly. This can cause

accidents and serious injuries.

● Always deactivate the start-stop system when working in the hood space.

WARNING

When the engine is switched off, certain vehicle systems do not work or only work in a limited way, such as the

brake booster or power steering. As a result, you must use more force for steering and you must apply more

pressure on the brake pedal to stop. When the vehicle is moving, this can result in loss of control of the vehicle,

accidents and serious or fatal injuries.

● Never switch off the engine while the vehicle is in motion.

WARNING

When the engine is switched off, the airbags and safety belt pretensioners will not function. This can cause serious

or fatal injuries in the event of accidents.

● Never switch off the engine while the vehicle is in motion.

WARNING

If the ignition is switched off, the steering lock can engage and you would no longer be able to steer the vehicle.

When the vehicle is moving, this can result in loss of control of the vehicle, accidents, and serious or fatal injuries.

● Never switch off the ignition when the vehicle is in motion.

NOTICE

If the start-stop system is used for a very long period of time at very high outside temperatures, this can damage

the 12-volt vehicle battery.

● Avoid using the start-stop system at very high outside temperatures.

Troubleshooting

The engine no longer starts automatically

1. Start the engine manually (→ Starting the engine).

2. Manually deactivate the start-stop system (→ Start-stop system).

3. Contact a suitably qualified professional to have the system inspected. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

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Gearshift Lever

The positions of the individual gears are depicted on the gear lever.

Selecting a gear

Fig. 1 Gear shift pattern for 6-speed manual transmission.

Engaging forward gear

1. Fully depress the clutch pedal and hold.

1

2. Move the gearshift lever into the preferred position→ fig. 1

3. Release the clutch pedal to engage the clutch.

.

In some countries the clutch pedal must be fully depressed to start the engine.

Engaging reverse gear

1. Fully depress the clutch pedal and hold.

2. Move the gearshift lever to the neutral position and push it down.

R

3. Push the gearshift lever all the way to the left and then forward into the reverse gear position→ fig. 1

4. Release the clutch pedal to engage the clutch.

.

Only select reverse gear when the vehicle is

stationary.

Downshifting

You should always downshift gear-by-gear when driving, i.e. into the next gear down, and at engine speeds that are

not too high. At high speeds or engine speeds, skipping a gear or several gears when downshifting can result in

damage to the clutch or transmission, even if the clutch is not engaged when doing so.

WARNING

Incorrectly downshifting into gears that are too low can result in loss of vehicle control as well as accidents and

serious or fatal injuries.

● Always select an appropriate gear for the relevant driving situation.

WARNING

233

Fast acceleration or switching off theASR

can cause traction loss and sliding on slippery roads, such as on wet, icy or dirty roads. This could cause loss of

vehicle control, accidents and serious or fatal injuries.

● Only accelerate quickly when the visibility, weather, road, and traffic conditions allow it, and when other road

users will not be endangered by the vehicle's acceleration and driving style.

● Always adapt your driving style to the flow of traffic.

WARNING

As soon as a gear is engaged and the clutch pedal has been released, the vehicle immediately begins to move when

the engine is running. This applies even if the electronic parking brake is switched on. Unintentional vehicle

movement may cause accidents and serious injuries.

● Never engage reverse gear when the vehicle is in motion.

NOTICE

If the gearshift lever is shifted to a gear that is too low at high speeds or high engine speeds or if the clutch pedal

remains pressed and is not engaged, significant damage to the clutch and transmission can result.

● Always select an appropriate gear for the relevant driving situation.

● Avoid pressing the clutch unnecessarily and for too long.

NOTICE

If the manual transmission is not used properly, this may cause damage or premature wear.

● Do not rest your hand on the gearshift lever while driving. The pressure from your hand is transmitted to the

selector forks in the transmission.

● Ensure that the vehicle is completely stationary before engaging reverse gear.

● Always fully depress the clutch pedal when shifting gears.

● Do not hold your vehicle stationary on inclines by “slipping” the clutch while the engine is running.

Early upshifting helps to save fuel and reduces operating

noise.

Troubleshooting

Clutch “slips”

The yellow indicator light turns on.

The clutch does not transmit the full engine torque.

1. Take foot from clutch pedal if required.

Clutch overheats

The yellow indicator light comes on, an audible warning may sound, and additional warning lights and a message may

be shown on the instrument cluster display.

The clutch may, for example, overheat upon frequent starting.

1. Stop at the next opportunity.

2. Disengage the transmission.

3. Set the electronic parking brake.

4. Allow the transmission to cool down with the engine running.

5. If the indicator light does not disappear, do not continue driving, and contact an authorized Volkswagen dealer

or authorized Volkswagen Service Facility.

234

Otherwise, the transmission could become severely damaged.

Faulty clutch

The yellow indicator light turns on.

The clutch is faulty.

1. Drive on carefully.

2. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the

system checked. Otherwise the clutch may become severely damaged. Volkswagen recommends contacting an

authorized Volkswagen dealer or authorized Volkswagen Service Facility.

Selector lever

When the ignition is switched on, the engaged selector lever position is shown in the instrument cluster display.

Selecting a selector lever position

Fig. 1 In the center console: selector lever for the DSG

automated transmission (general example).

To change into gear from neutral position , proceed as follows:

1. Start the engine.

2. Press the brake pedal.

3. Push the selector lever into the desired selector lever position→ fig. 1.

Description of the selector lever positions

The drive gears are locked. Only select this gear when the vehicle is stationary.

To move the selector lever out of this position when the ignition is switched on, press the brake pedal and press

the lock button on the selector lever.

Reverse gear is selected. Only select this gear when the vehicle is stationary.

The transmission is in the neutral setting. No power is transferred to the wheels and the engine braking effect is

not available.

235

gear: normal program.

The transmission upshifts and downshifts automatically when in the forward driving gears. The shifting time

depends on the engine load, the personal driving style, and the driving speed.

gear: sport program.

The forward gears automatically upshift later and downshift earlier than in gear in order to fully utilize the

engine power reserves. The shifting time depends on the engine load, the personal driving style, and the driving

speed.

To switch between gears and , tap the selector lever toward the rear → fig. 1.

The selector lever will always spring back to the selector lever position . This also applies when in the

tiptronic shift gate (→ tiptronic).

Selector lever lock

The selector lever lock prevents accidental selection of a gear when in the or position, which would cause the

vehicle to roll →

.

To release the selector lever lock, switch the ignition on and press the brake pedal. Then press the lock button on the

selector lever handle → fig. 1 (arrow).

When skipping past the position, for example moving from to , the selector lever is not locked. This makes it

possible to free the vehicle when it is stuck by “rocking” it. If the lever remains in the position for more than approx.

1 second when the vehicle is traveling at a speed lower than approx. 5 km/h (approx. 3 mph) and the brake pedal has

not been pressed, the selector lever lock will engage →

.

WARNING

If the brake pedal is released while the engine is running and gear or is engaged, the vehicle will start moving.

This can cause unintentional vehicle movement and accidents and serious injuries.

● When the engine is running and the or gear is engaged, hold the vehicle with the brake pedal.

● As the driver, never leave the driver seat when the engine is running and a gear is engaged.

● If you have to leave the vehicle while the engine is running, always set the electronic parking brake and move the

selector lever to the position.

WARNING

Engaging the incorrect gear can cause you to lose control of the vehicle, which could lead to an accident and serious

or fatal injuries.

● Never press the accelerator pedal while engaging a gear.

● Never shift into reverse gear or engage the parking lock while the vehicle is moving.

WARNING

If the vehicle is left in selector lever position on inclines, the vehicle will roll downhill even if the engine is switched

on. This can cause accidents and serious injuries.

● Never leave the vehicle in selector lever position .

NOTICE

If the electronic parking brake is not switched on while the vehicle is stationary and the brake pedal is released

while the parking lock is engaged, the vehicle may move forward or backward a few centimeters. This can cause

damage to the vehicle.

● Always set the electronic parking brake first before releasing the brake pedal.

236

If you accidentally switch to while driving, you should take your foot off the accelerator pedal and wait for

the engine to idle in neutral position. Only then should you shift into a gear.

If the selector lever is left for a long period of time in any position other than in the parking lockwhen the

engine is switched off, the 12 V vehicle battery will drain.

Shifting using tiptronic

The tiptronic mode allows you to shift gears manually on an automatic transmission.

When shifting in the tiptronic program, the gear currently engaged is maintained. This applies until the system shifts

gears automatically due to the current driving situation.

Using tiptronic with the selector lever

Fig. 1 In the center console: selector lever in the tiptronic

position.

1. Push the selector lever to the right out of the

+

selector lever position and into the tiptronic shift gate.

–

2. Tap the selector lever forward

or to the rear

to upshift or downshift → fig. 1.

The lock button on the selector lever must not be pressed when tapping the selector lever within the tiptronic shift

gate.

Operating Tiptronic with the shift paddles

Fig. 2 Behind the steering wheel: shift paddles for the

tiptronic (general example).

1. To shift up a gear, pull the right-hand shift paddle toward the steering wheel→ fig. 2.

2. To shift down a gear, pull the left-hand shift paddle toward the steering wheel.

237

3. Pull the right shift paddle toward the steering wheel for about a second to leave the tiptronic program.

The tiptronic program ends automatically if you do not operate the shift paddles for some time and the selector lever

is not in the tiptronic position.

When accelerating, the transmission automatically upshifts to the next gear shortly before the maximum

permissible engine RPM is reached.

When downshifting manually, the transmission only shifts if it is no longer possible to over-rev the

engine.

Driving with an automatic transmission

The transmission shifts up and down automatically when in the forward driving gears.

Driving on an incline

The steeper the incline, the lower the gear that you should select. Lower gears increase the engine braking effect.

Never let the vehicle roll down mountains or hills in the neutral setting.

1. Reduce your speed.

2. Push the selector lever to the right out of the

3. Tap the selector lever back to downshift.

selector lever position and into the tiptronic shift gate.

Or: Downshift using the shift paddles on the steering wheel.

Stopping and starting to drive uphill

The steeper the hill, the lower the gear that you should select.

Auto Hold should be used when stopping or starting uphill when the engine is running.

If you stop on a hill with a gear selected, always press the brake pedal or set the electronic parking brake to prevent

the vehicle from rolling away. Only release the brake pedal or the electronic parking brake once you start driving →

.

®

Coasting with a DSG automated transmission

When coasting, the vehicle's momentum is used to save fuel with predictive driving. The engine does not slow down

the vehicle, so it can roll for a longer period. The function is only available in selector lever position

speed range of approx. 40 to 130 km/h (approx. 25 to 80 mph).

and within a

If the brake is engaged while rolling, the engine will remain switched off until the vehicle comes to a complete stop.

When rolling without braking, the engine starts again automatically when the vehicle reaches “creeping pace”.

The engine may restart automatically to ensure the engine restarts safely and there is a secure supply of electricity to

the vehicle electrical system.

Triggering the coasting feature

1. In the driving mode selection, select theEco driving mode.

2. Take your foot off the accelerator pedal. The engine is disengaged and in neutral. The vehicle is rolling without

any engine braking effect.

238

Canceling the Coasting Feature

1. Press the brake pedal firmly.

Or: press the accelerator pedal or brake pedal briefly.

Or: Pull a shift paddle towards the steering wheel.

Or: Push the selector lever into the tiptronic position.

Or: Change the driving mode.

Kick-down

The kick-down function makes maximum acceleration possible in selector lever position or in the tiptronic

position.

When you press the accelerator pedal all the way down, the automatic transmission downshifts into a lower gear,

depending on the vehicle speed and engine speed. This utilizes the full acceleration power of the vehicle.

With the kick-down function, the automatic upshift to the next gear only occurs if the maximum predefined engine

RPM is reached.

For vehicles with Driving Mode Selection, if the

driving mode is selected and the accelerator pedal is fully pressed

past the pressure point, the engine power is controlled automatically so that the vehicle achieves maximum

acceleration.

Launch Control Program

Depending on the vehicle equipment, vehicles withDSG®

®

automated transmission may have a Launch Control Program. The Launch Control Program provide maximum

acceleration from a standstill.

1. Depending on the vehicle equipment, switch off anti-slip regulation A( SR

).

Or: switch onESC

Sport.

2. Use your left foot to press down on the brake pedal and hold it.

3. Move the selector lever to selector lever position

in gear or to the tiptronic position.

Or: depending on the vehicle equipment: select theSport driving mode.

Or: depending on the vehicle equipment: select theRace driving mode.

4. Use your right foot to press the accelerator pedal until an engine speed of approx. 3200 rpm is reached.

5. To start the vehicle with maximum acceleration, take your left foot off the brake→

.

6. Reactivate ASR

after acceleration.

WARNING

Fast acceleration, switching off theASR

or activating ESC Sport can cause traction loss and sliding. This could cause loss of vehicle control, accidents, and

serious or fatal injuries, especially on slippery roads, such as on wet, icy or dirty roads.

● Always adapt your driving style to the flow of traffic.

● Only use the kick-down function, Launch Control Program or accelerate quickly when the visibility, weather, road,

and traffic conditions allow it, and when other road users will not be endangered by the vehicle's acceleration

and driving style.

239

● Switch ASR

back on or switch ESC Sport back off after acceleration.

●

WARNING

Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, considerably

increase braking distance and possibly lead to a total brake system malfunction. Accidents and serious or fatal

injuries could result.

● Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.

NOTICE

If the vehicle rolls with the engine switched off, the transmission is not lubricated. This can cause the DSG®

®

automated transmission to overheat and become damaged.

● If you stop on inclines when a gear is engaged, use the brakes and not the accelerator pedal to hold the vehicle.

● Never let the vehicle roll in the selector lever position, especially when the engine is stopped.

NOTICE

Vehicles with the Launch Control Program:All vehicle components are put under intense strain when accelerating

with the Launch Control Program. This can cause increased wear.

● Only use this function if the vehicle is at operating temperature.

NOTICE

If the brake pads “rub” when the brake pedal is pressed lightly, wear is increased.

● Never let the brakes “rub” by pressing the pedal lightly when braking is not really necessary.

Troubleshooting

The engine is not starting

The green indicator light turns on.

The brake pedal was not pressed, for example when trying to shift to another gear using the selector lever.

1. Press the brake pedal to select a gear.

Driving is restricted by the lock button

The green indicator light blinks.

The lock button in the selector lever is not engaged.

1. Check if the lock button is locked.

2. Lock the lock button into place if necessary.

Driving is restricted by the selector lever lock

The green indicator light blinks. A message is additionally displayed.

In rare cases, the Automatic Shift Lock(ASL) may not lock in vehicles with aDSG®

®

automated transmission.

The engine will then be disabled to prevent the vehicle from going into motion unintentionally.

1. Press and release the brake pedal again.

240

Transmission overheating

The yellow indicator light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®

®

automated transmission can become too hot, for example due to frequently starting up on slopes.

1. At the next opportunity, stop and let the transmission cool down with the parking lock engaged and the

engine running →

.

2. If the indicator light does not turn off, do not continue driving.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise,

the transmission could become severely damaged.

Transmission overheating

The red warning light turns on.

An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.

The DSG®

®

automated transmission can become too hot, for example due to frequently starting up on slopes.

Do not continue driving!

1. Let the transmission cool down with the parking lock engaged and the engine running→

2. If the warning light stays on, stop driving.

.

3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise,

the transmission could become severely damaged.

Selector lever lock emergency release

Fig. 1 In the center console: manually release the

Automatic Shift Lock (ASL) (variant 1).

241

Fig. 2 In the center console: manually release the

Automatic Shift Lock (ASL) (variant 2).

If there is a loss of power, for example due to the 12 V vehicle battery being drained, and the vehicle should be

towed, then the selector lever lock must be released manually. Contact an authorized Volkswagen dealer or

authorized Volkswagen Service Facility for assistance.

The emergency release is located under the shift gate cover.

Remove the cover on the shift gate:

1. Set the electronic parking brake. If you cannot set the electronic parking brake, the vehicle must be secured

another way to prevent it from rolling.

2. Switch the ignition off.

3. Pull the cover near the selector lever boot upward carefully with the wires connected.

4. Fold the cover upward over the selector lever.

Depending on the equipment, there can be two different emergency releases for the Automatic Shift Lock(ASL):

Manually release the selector lever lock:

1. Using the flat blade of a screwdriver, carefully push the release lever in the direction of the arrow→ fig. 1

(detail drawing) and hold it in this position (version 1.)

Or: press the release lever in the direction of the arrow→ fig. 2 and hold it in this position(version 2).

2. Press the lock button forward into the selector lever handle and move the selector lever to the position.

3. After releasing the cover manually, carefully press into the center console while making sure the wires are in the

correct position.

WARNING

If the parking lock is released and the electronic parking brake is switched off, the vehicle may start to move

unexpectedly on inclines or hills. This can cause accidents and serious injuries.

● Never release the parking lock once the electronic parking brake is switched off.

Emergency program

If all of the selector lever position displays have a gray background on the instrument cluster display, this means

there is a system malfunction. The DSG®

®

automated transmission runs in emergency mode. The vehicle can still be driven in emergency mode, but only at a

reduced speed and not in all gears.

242

Driving for Your Volkswagen Touran 4 Door Third Generation (2022-2025)

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