The fuel filler neck of diesel vehicles can be equipped with a misfuelling prevention device, which is intended to
ensure that the vehicle can only be refuelled using a diesel nozzle.
If the nozzle cannot be inserted correctly into the fuel filler neck, check that you are using a diesel nozzle. Once you
have checked that you are using the correct nozzle, turn the diesel nozzle back and forth while applying gentle
pressure. This can cause the misfuelling prevention to open and enables the vehicle to be filled with fuel. If the
misfuelling prevention device remains closed, go to a suitably qualified professional and have the system checked.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the vehicle must be refuelled with a spare fuel canister in an emergency, the misfuelling prevention device will not
open
To be able to fill the fuel tank nonetheless, add the diesel fuel in very small quantities and very slowly. Use a suitable
adapter for the spare fuel canister, to make it easier to add the diesel. Appropriate adapters can be obtained from
suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
WARNING
Refueling incorrectly can cause fires, serious or fatal injuries, and vehicle damage.
● Before refueling, check if the fuel standard listed on the fuel pump meets the vehicle specifications.
● Do not refuel with pure biodiesel, gasoline, heating oil or other unsuitable fuels.
● Only use service additives approved by Volkswagen in the correct amounts.
At winter temperatures, diesel engines may make more noise and the exhaust gases can appear
blue.
Refueling
Fig. 1 Behind the fuel filler flap: fuel tank cap(general
example)
Refueling procedure
1. To unlock the fuel filler flap, unlock the vehicle with the button on the remote control vehicle key (→ Vehicle
key).
Or: to unlock the fuel filler flap, unlock the vehicle with the button in the driver door (→ Central locking
button).
On vehicles with Keyless Access, the fuel filler flap is automatically unlocked when the vehicle is unlocked.
2. Open the fuel filler flap.
3. Remove the fuel tank cap and insert it into the opening at the fuel filler flap provided for this → fig. 1.
4. Insert the nozzle into the fuel filler neck and start the refueling process.
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