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Opening and closing for Your Volkswagen Up 4 Door First Generation (2011-2019)

Petrol engine  
Natural gas  
engine  
Key for ⇒ Fig. 15:  
Width (4-door)  
1,645 mm  
Width (from one exterior mirror to the other)  
1,910 mm  
Height to the upper edge of the roof at kerb weight  
a)  
1,478 mm  
1,480 mm  
Hight at kerb weight a) to the upper edge of the  
aerial baseb)  
1,489 mm  
1,990 mm  
144 mm  
1,492 mm  
1,994 mm  
145 mm  
Height with open tailgate at kerb weighta)  
Ground clearance in road-ready statec) between  
the axles  
Wheelbase  
2,407 mm  
2,413 mm  
Length (from bumper to bumper)  
Height with open bonnet and kerb weighta)  
Minimum turning circle diameter  
3,543 mm  
1,622 mm  
Approximately 9.8 m  
NOTICE  
Take care when driving in car parks with protruding kerbstones or bollards. Objects that  
protrude from the ground can damage the bumper and other components when parking the  
vehicle.  
Drive carefully through dips in the road, over driveways, ramps, kerbstones and other  
objects. Low-lying vehicle components such as the bumper, spoiler and parts of the  
running gear, engine or exhaust system could be damaged.  
a) Kerb weight without driver, without payload.  
b) Without rod antenna screwed on.  
c) Kerb weight with driver (75 kg) and service fluids.  
Performance figures  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
For reasons of vehicle registration and vehicle taxation, the power output and performance of some  
engines may vary in some countries from the information given in this booklet.  
Petrol engines  
Engine power  
44 kW  
EC  
Gearbox type  
Maximum speed  
160 km/h (100 mph)a)  
MG5  
AG5  
MG5  
AG5  
44 kW BlueMotion  
technology  
CHYA  
161 km/h (100 mph)a)  
44 kW  
55 kW  
160 km/h (100 mph)a)  
171 km/h (106 mph)a)  
55 kW BlueMotion  
technology  
CHYB  
172 km/h (106 mph)a)  
171 km/h (106 mph)a)  
55 kW  
Natural gas engine  
Engine power  
EC  
Gearbox type  
MG5  
Maximum speed  
164 km/h (102 mph)b)  
50 kW BlueMotion  
technology  
CPGA  
When the performance figures were measured, the vehicle was not fitted with any equipment  
that could reduce performance, e.g. a roof carrier or mud flaps.  
a) Maximum speed is reached in 4th gear.  
b) Maximum speed is reached in 4th gear.  
Opening and closing  
Vehicle key set  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Vehicle key  
⇒ Mechanical vehicle key  
⇒ Indicator lamp in the vehicle key  
⇒ Replacing the battery  
⇒ Synchronising the vehicle key  
Additional information and warnings:  
Settings in the Volkswagen information system ⇒ Volkswagen information system  
Central locking system ⇒ Central locking system  
Starting and stopping the engine ⇒ Starting and stopping the engine  
Consumer information ⇒ Consumer information  
Manual opening and closing⇒ Manual opening and closing  
DANGER  
Swallowing batteries with a diameter of 20 mm or other lithium batteries can result in severe  
or even fatal injuries within a very short period of time.  
Always keep the vehicle key, key ring with batteries, spare batteries, round cells and other  
batteries that are larger than 20 mm out of the reach of children.  
Call for medical help immediately you suspect that someone has swallowed a battery.  
WARNING  
Improper or unsupervised use of the vehicle key can lead to accidents or injuries.  
Always take all vehicle keys with you every time you leave the vehicle. Children or  
unauthorised persons could lock the doors and tailgate, start the engine, switch on the  
ignition and thus operate electrical equipment, such as the electric windows.  
Never leave children or people requiring assistance alone in the vehicle. They could  
become trapped in the vehicle in an emergency and may not be able to get themselves to  
safety. For example, locked vehicles may be subjected to very high or very low  
temperatures, according to season. This can cause serious injuries and illness or  
fatalities, especially for small children.  
Never remove the vehicle key from the ignition lock when the vehicle is in motion. The  
steering lock may be activated and you will no longer be able to steer the vehicle.  
Vehicle key  
Fig. 16 Vehicle key  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Vehicle key  
The key can be used to lock and unlock the car from a distance ⇒ Central locking system.  
The remote control transmitter and the battery are integrated in the key. The receiver is located in  
the vehicle interior. The remote control range is several metres around the vehicle when the battery  
is fully charged.  
If the vehicle cannot be opened and closed using the vehicle key, the vehicle key will have to be re-  
synchronised ⇒ Synchronising the vehicle key, or the battery in the key replaced ⇒ Replacing the  
battery.  
Several vehicle keys can be used.  
Opening and closing the key bit  
Press button ⇒ Fig. 16① to release the key bit and open it.  
To fold in, press button ① and simultaneously fold in the key bit until it clicks into place.  
Replacement key  
You will need to quote the vehicle chassis number when ordering a replacement key or additional  
remote control keys.  
Every new key contains a microchip which must be encoded with the data for the vehicle's  
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the  
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.  
New keys or replacement keys are available from Volkswagen dealerships or from qualified  
workshops and authorised key services that are qualified to manufacture these vehicle keys.  
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified  
workshop.  
NOTICE  
Every vehicle key contains electronic components. Protect the key from damage, moisture  
and excessive vibration.  
Press the buttons on the key only if the corresponding function is actually needed. Pressing  
a button when the function is not required could lead to the vehicle being unlocked unintentionally  
or the alarm going off. This also applies even when you are not within the effective range.  
The function of the vehicle key can be affected temporarily if there is more than one  
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile  
telephone).  
Obstacles between the key and the vehicle, bad weather conditions and weak batteries can  
reduce the range of the remote control.  
If the buttons on the vehicle key ⇒ Fig. 16 or one of the central locking buttons ⇒ Central  
locking system are pressed repeatedly within a short period of time, the central locking system will  
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if  
necessary.  
Mechanical vehicle key  
Fig. 17 Mechanical vehicle key  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
A mechanical vehicle key may be included in the set of keys ⇒ Fig. 17.  
Replacement key  
You will need to quote the vehicle chassis number when ordering a replacement key or additional  
remote control keys.  
Every new key contains a microchip which must be encoded with the data for the vehicle's  
electronic immobilizer. The vehicle key will not work if it is not fitted with a microchip, or if the  
microchip has not been encoded. The same goes for keys that have been cut to fit the vehicle.  
New keys or replacement keys are available from Volkswagen dealerships or from qualified  
workshops and authorised key services that are qualified to manufacture these vehicle keys.  
New and replacement vehicle keys must be synchronised before use. Proceed to a qualified  
workshop.  
Indicator lamp in the vehicle key  
Fig. 18 Indicator lamp in the vehicle key  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
If a button on the vehicle key is pressed briefly, the indicator lamp ⇒ Fig. 18 (arrow) flashes once.  
The lamp will flash several times if the button is pressed and held, e.g. convenience closing of the  
electric panorama sliding/tilting glass roof.  
If the indicator lamp in the key does not light up when a button is pressed, the battery in the key  
should be replaced ⇒ Replacing the battery.  
Replacing the battery  
Fig. 19 Vehicle key: opening the battery case cover  
Fig. 20 Vehicle key: removing the battery  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Volkswagen recommends having the battery changed by a qualified workshop.  
The battery is located on the rear side of the vehicle key underneath a cover.  
Replacing the battery  
Fold out the key bit of the vehicle key ⇒ Opening and closing the key bit.  
Pull up the cover on the rear side of the vehicle key ⇒ Fig. 19 in the direction of the arrow ⇒  
Using a suitable thin object, lever the battery out of the battery compartment ⇒ Fig. 20.  
Insert the new battery as shown ⇒ Fig. 20 and push it into the battery compartment against the  
.
direction of the arrow ⇒  
.
Fit the cover as shown ⇒ Fig. 19 and push it onto the vehicle key housing against the direction  
shown by the arrow until it engages.  
NOTICE  
The vehicle key can be damaged if the battery is not changed properly.  
Unsuitable batteries can damage the vehicle key. Discharged batteries should only be  
replaced with new batteries of the same voltage rating, size and specification.  
Ensure that the battery is fitted the right way round.  
Dispose of discharged batteries in accordance with regulations governing the protection of  
the environment.  
The battery on the vehicle key may contain perchlorate. Please comply with any legal  
requirements and regulations when handling and disposing of these batteries.  
Synchronising the vehicle key  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
It may no longer be possible to lock or unlock the vehicle with the remote control if the  
button  
is pressed repeatedly outside of the effective range of the vehicle key. If this is the case, the vehicle  
key should be re-synchronised as follows:  
Fold out the key bit of the vehicle key ⇒ Opening and closing the key bit.  
Press the  
button on the vehicle key. Remain standing close to the vehicle.  
Unlock the vehicle with the key bit within one minute. The synchronisation process is complete.  
Central locking system  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Description of the central locking system  
⇒ Locking or unlocking the vehicle from outside  
⇒ Locking or unlocking the vehicle from the inside  
⇒ SAFELOCK mechanism  
The central locking system will only work correctly when all doors and the tailgate are properly  
closed. The vehicle cannot be locked with the key if the driver door is open.  
If the vehicle is unlocked and not used for a long time (e.g. in your own garage) the vehicle battery  
could discharge or the engine may not start.  
Additional information and warnings:  
Exterior views ⇒ Exterior views  
Vehicle key set ⇒ Vehicle key set  
Doors ⇒ Doors  
Tailgate ⇒ Tailgate  
Electric windows ⇒ Windows  
Electric panorama sliding/tilting glass roof ⇒ Electric panorama sliding/tilting glass roof  
Manual opening and closing ⇒ Manual opening and closing  
WARNING  
Improper use of the central locking system could lead to serious injury.  
The central locking system locks all doors. Locking the vehicle from the inside may  
prevent the doors from being opened unintentionally and unauthorised persons from  
entering the vehicle. However, locked doors can delay assistance to passengers inside  
the vehicle in the event of an accident or emergency.  
Never leave children or people requiring assistance alone in the vehicle. All doors can be  
locked from the inside using the central locking button. This may mean that people lock  
themselves in the vehicle. People locked in the vehicle may be subjected to very high or  
very low temperatures.  
Temperatures inside a locked vehicle may reach extremes of heat or cold, according to  
season. This can cause serious injuries and illness or fatalities, especially for small  
children.  
Never leave anyone inside a locked vehicle. People in the vehicle could become trapped  
in an emergency and may not be able to get themselves to safety.  
Description of the central locking system  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
The central locking system enables you to lock and unlock all doors and the tailgate from one point:  
From outside the vehicle with the vehicle key ⇒ Locking or unlocking the vehicle from outside.  
From inside the vehicle with the central locking button ⇒ Locking or unlocking the vehicle from  
the inside.  
Certain functions for the central locking system can be activated or deactivated by a qualified  
workshop.  
The doors and the tailgate can be locked or unlocked manually if the vehicle key or central locking  
system fails.  
Locking the vehicle after the airbags have been triggered  
The entire vehicle is unlocked if the airbags are activated during an accident. After an accident, the  
vehicle can be locked by one of the methods below, depending on the damage incurred.  
Function  
Action  
– Switch off the ignition.  
– Open one of the vehicle doors once.  
Locking the vehicle with the  
central locking button.  
– Press the central locking button  
.
– Switch off the ignition.  
Locking the vehicle using the  
vehicle key.  
OR: remove the key from the ignition lock.  
– Open one of the vehicle doors once.  
– Lock the vehicle with the vehicle key.  
If the buttons on the vehicle key ⇒ Fig. 21 or one of the central locking buttons ⇒ Fig. 23 are  
pressed repeatedly within a short period of time, the central locking system will switch off briefly to  
prevent overloading. The vehicle is then unlocked for approximately 30 seconds. If the doors or the  
tailgate are not opened during this time the vehicle will lock again automatically.  
Locking or unlocking the vehicle from outside  
Fig. 21 Buttons on the vehicle key  
Fig. 22 Mechanical vehicle key  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Vehicles with central locking  
Function  
Buttons to be used in  
the vehicle key  
⇒ Fig. 21  
Action with vehicle key ⇒ Fig. 21 in  
the lock cylinder or with the  
mechanical vehicle key ⇒ Fig. 22.  
Insert the vehicle key in the driver door lock  
cylinder and turn anticlockwise.  
Unlocking the vehicle.  
Locking the vehicle.  
Press the  
button.  
button.  
Insert the vehicle key in the driver door lock  
cylinder and turn clockwise.  
Press the  
Press the  
Insert the vehicle key in the driver door lock  
cylinder and turn anticlockwise.  
Unlocking the tailgate.  
button ⇒ Tailgate.  
Please note the following: Depending on which central locking function has been activated by a  
qualified workshop, all of the doors and the tailgate are only unlocked when the  
pressed twice.  
button is  
The vehicle key will lock or unlock the vehicle only when the battery has enough power and the key  
is located within a few metres of the vehicle.  
When the vehicle is locked, all turn signals will flash once as confirmation.  
When the vehicle is unlocked, all turn signals will flash twice as confirmation.  
If the turn signals do not flash as confirmation, at least one of the doors or the tailgate is not closed.  
The vehicle cannot be locked using the vehicle key if the driver door is still open. The vehicle will  
lock again automatically within a few seconds of being unlocked if you do not open one of the doors  
or the tailgate. This function prevents the vehicle from remaining unlocked if the unlocking button is  
pressed by mistake.  
Vehicles without central locking  
Function  
Action carried out with key ⇒ Fig. 22 in the lock  
cylinder.  
To unlock, insert the vehicle key in the driver door lock cylinder  
and turn anticlockwise.  
Locking or unlocking the driver  
door and the tailgate.  
To lock, insert the vehicle key in the driver door lock cylinder  
and turn clockwise.  
To unlock, insert the vehicle key in the passenger door lock  
cylinder and turn anticlockwise.  
Locking and unlocking the front  
passenger door.  
To lock, insert the vehicle key in the front passenger door lock  
cylinder and turn clockwise.  
The opened driver door cannot be locked using the vehicle key.  
In vehicles without a central locking system, locking and unlocking the passenger door does  
not affect the interior light ⇒ Lights.  
Locking or unlocking the vehicle from the inside  
Fig. 23 In the driver door: central locking button  
Fig. 24 In the front passenger door: door opening lever for mechanical locking  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Vehicles with central locking  
Press the button ⇒ Fig. 23:  
Unlocks the vehicle.  
Locks the vehicle.  
The central locking button functions with the ignition switched on or off only when all doors are  
closed.  
If the vehicle has been locked with the vehicle key, the central locking button does not work.  
Please note the following when using the central locking button to lock the vehicle:  
The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.  
It is not possible to open the doors or tailgate from the outside, for instance when stopped at  
traffic lights.  
The doors can be unlocked and opened from the inside by pulling the door release handle. You  
may have to pull the door release lever more than once.  
If the driver door is open, it will not be locked. This prevents you from locking yourself out of the  
vehicle.  
Vehicles without central locking  
In vehicles without central locking, the doors are locked by pushing in the door opening lever so  
that the red marking becomes visible ⇒ Fig. 24.  
Pull the appropriate door opening lever to unlock a door.  
The following applies when the vehicle is locked:  
The SAFELOCK mechanism will not be activated ⇒ SAFELOCK mechanism.  
It is not possible to open the doors from outside, for instance when stopped at traffic lights.  
The doors can be unlocked and opened from the inside by pulling the door release handle.  
An open driver door cannot be locked. This prevents you from locking yourself out of the  
vehicle.  
SAFELOCK mechanism  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Function  
Action  
Press the  
button on the vehicle key once.  
Function  
Action  
Locking the vehicle and activating the  
SAFELOCK mechanism.  
Press the  
button on the vehicle key twice.  
Locking the vehicle without activating the  
SAFELOCK mechanism.  
Press the central locking button  
door once.  
in the driver  
The SAFELOCK mechanism deactivates the door opening levers if the vehicle has been locked.  
This makes it more difficult to break into the vehicle. The doors can no longer be opened from the  
inside ⇒  
.
In some vehicles, when the ignition is switched off, the instrument cluster display may inform you  
that the SAFELOCK mechanism is activated.  
The following applies when the SAFELOCK mechanism is deactivated:  
The vehicle can be unlocked and opened from the inside using the door release lever.  
Indicator lamp in the driver door  
After locking the vehicle:  
Meaning  
A red LED flashes for approximately 2 seconds, firstly  
at short intervals and then more slowly.  
The SAFELOCK mechanism is activated.  
A red LED flashes for approximately 2 seconds and  
then switches off. The light starts to flash again after  
approximately 30 seconds.  
The SAFELOCK mechanism is  
deactivated.  
A red LED flashes for approximately 2 seconds in  
short intervals. The lamp will then light up without  
interruption for approximately 30 seconds.  
Fault in the locking system. Proceed to a  
qualified workshop.  
WARNING  
Always take care when using the SAFELOCK mechanism otherwise you could cause  
accidents or injuries.  
Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.  
The doors can no longer be opened from the inside once the SAFELOCK mechanism is  
activated.  
Locked doors make it more difficult for emergency service personnel to gain access to the  
vehicle and provide assistance when needed. In an emergency, people locked inside the  
vehicle would not be able to leave the vehicle by unlocking the doors.  
Doors  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Childproof lock  
Additional information and warnings:  
Vehicle key set ⇒ Vehicle key set  
Central locking system ⇒ Central locking system  
Manual opening and closing ⇒ Manual opening and closing  
WARNING  
Any door that is not properly closed could open suddenly while the vehicle is in motion. This  
could lead to severe injuries.  
Stop as soon as possible and close the door.  
Ensure that the door is properly closed and that the lock has engaged. The closed door  
must be flush with the surrounding body panels.  
Doors should only be opened or closed when you are sure that nobody is in their path.  
WARNING  
Any door being held open by the door arrester could close unexpectedly in strong winds or if  
the vehicle is on a slope. This could lead to injuries.  
Always keep a good grip on the handle when opening and closing doors.  
In some vehicles it is possible to set the screen of the portable navigation device (delivered  
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether at  
least one vehicle door is open or not properly closed.  
Childproof lock  
Fig. 25 In the left rear door: childproof lock switched off, switched on  
Fig. 26 In the right rear door: childproof lock switched off, switched on  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
The childproof lock prevents the rear doors from being opened from the inside, e.g. so that children  
cannot open the doors accidentally while the vehicle is in motion. When the childproof lock is  
activated the door can only be opened from the outside.  
Switching the childproof lock on or off  
Unlock the vehicle and open the appropriate rear door.  
Fold the key bit out of the vehicle key.  
Use the key bit to turn the slot to the required position.  
Slot position ⇒ Fig. 25 or ⇒ Fig. 26:  
Childproof lock is switched off.  
Childproof lock is switched on.  
WARNING  
When the childproof lock is activated, the door cannot be opened from the inside.  
Never leave children or people requiring assistance alone in the vehicle when the doors  
are locked. This may mean that these people lock themselves in the vehicle. They could  
become trapped in the vehicle in an emergency and may not be able to get themselves to  
safety. People locked in the vehicle may be subjected to very high or very low  
temperatures.  
Temperatures inside a locked vehicle may reach extremes of heat or cold, according to  
season. This can cause serious injuries and illness or fatalities, especially for small  
children.  
Tailgate  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Opening the tailgate  
⇒ Closing the tailgate  
Additional information and warnings:  
Exterior views ⇒ Exterior views  
Central locking system ⇒ Central locking system  
Transporting ⇒ Driving notes  
Manual opening and closing ⇒ Manual opening and closing  
WARNING  
Incorrect and unsupervised unlocking, opening or closing of the tailgate can cause accidents  
and serious injuries.  
Therefore the tailgate should only be opened or closed when you are sure that nobody is  
in its path.  
Never close the tailgate by pushing it down with your hand on the window. The rear  
window could shatter and cause injuries.  
After closing the tailgate, check to ensure that it is closed and locked correctly so that it  
does not open while the vehicle is in motion. The closed tailgate must be flush with the  
surrounding body panels.  
Always keep the tailgate closed while the vehicle is in motion so that no toxic exhaust  
fumes can enter the vehicle interior.  
Never open the tailgate if a load is attached to it, e.g. a rack or luggage carrier. It may also  
not possible to open the tailgate if there are objects attached to it, e.g. bicycles. The  
additional load might cause the open tailgate to close by itself. Support the tailgate as  
necessary or remove the load from the surface.  
Close and lock the tailgate and all vehicle doors when the vehicle is not in use. Ensure  
that no one remains in the vehicle.  
Never leave children playing unattended in or around the vehicle, especially when the  
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,  
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach  
extremes of heat or cold, according to season. This can cause serious injuries and illness  
or fatalities, especially for small children.  
Never leave children or people requiring assistance alone in the vehicle. They could use  
the vehicle key or central locking button to lock the vehicle and thereby trap themselves  
inside.  
NOTICE  
Before opening the tailgate, please check that there is enough space to open and close the  
tailgate, e.g. when in a garage.  
In some vehicles it is possible to set the screen of the portable navigation device (delivered  
by Volkswagen) ⇒ Accessories, modifications, repairs and renewal of parts to display whether the  
tailgate is open or not properly closed.  
Opening the tailgate  
Fig. 27 In the vehicle key: tailgate release button  
Fig. 28 Opening the tailgate from the outside  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
It will not be possible to open the tailgate if, for example, bicycles are mounted on a carrier attached  
to it ⇒  
. Remove the load from the carrier and support the open tailgate.  
Opening with the central locking system  
Press the  
button in the vehicle key ⇒ Fig. 27 for approximately one second to unlock  
the tailgate.  
Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.  
Opening with the mechanical vehicle key  
Unlock the vehicle or the driver door ⇒ Central locking system.  
Press the button ⇒ Fig. 28① and lift the tailgate using the grip ②.  
WARNING  
Serious injuries can occur if the tailgate is unlocked or opened incorrectly or without due care  
and attention.  
It may not always be apparent that the tailgate is unlocked, for example when a loaded  
luggage carrier is attached to it. If unlocked, the tailgate may open suddenly while the  
vehicle is in motion.  
At outside temperatures of less than 0°C (+32°F), the gas-filled struts cannot always lift the  
opened tailgate automatically. The tailgate then has to be guided up by hand.  
Closing the tailgate  
Fig. 29 Open tailgate: handle recess for closing the tailgate  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Closing the tailgate  
Grip the handle in the interior trim of the tailgate ⇒ Fig. 29 (arrow).  
Pull the tailgate down with some force until it engages in the lock. Please ensure that no one  
has their hands in the direct path of the tailgate as it moves ⇒  
.
Pull the tailgate to ensure that it is engaged securely.  
Locking the tailgate using the central locking system  
The vehicle will be locked again automatically if you do not open one of the doors or the tailgate  
approximately 30 seconds after unlocking the car. This function prevents the vehicle from remaining  
unlocked if the unlocking button is pressed by mistake.  
The tailgate can only be locked when it is properly closed and engaged.  
The tailgate is also locked by the central locking system.  
If the tailgate of the locked vehicle is unlocked using the  
will lock again as soon as it is closed.  
button in the vehicle key, it  
If the tailgate is closed but not locked, it will lock automatically once the vehicle reaches a  
speed of approximately 5 km/h (3 mph).  
Locking the tailgate using the mechanical vehicle key  
The tailgate can only be locked when it is properly closed and engaged.  
Insert the vehicle key in the driver door lock cylinder and turn clockwise⇒ Central locking  
system.  
WARNING  
Serious injuries can occur if the tailgate is closed incorrectly or without due care and  
attention.  
Never leave children playing unattended in or around the vehicle, especially when the  
tailgate is open. Children could climb into the luggage compartment and shut the tailgate,  
thereby trapping themselves inside. Temperatures inside a locked vehicle may reach  
extremes of heat or cold, according to season. This could cause serious injuries or illness,  
or even have fatal consequences.  
When closing the tailgate, please ensure that no one has their hands in the direct path of  
the tailgate as it moves.  
Before closing the tailgate, check that the vehicle key is not in the luggage compartment.  
Windows  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Opening or closing the windows electrically  
⇒ Opening and closing the rear hinged windows  
Additional information and warnings:  
Volkswagen information system ⇒ Volkswagen information system  
Central locking system ⇒ Central locking system  
WARNING  
Improper or unsupervised use of the electric windows can cause serious injuries.  
The electric windows should only be opened or closed when you are sure that nobody is in  
their operating area.  
Never leave children or people requiring assistance alone in the vehicle when the vehicle  
is locked. The windows can no longer be opened in an emergency.  
Always take all vehicle keys with you every time you leave the vehicle. The windows can  
still be operated using the buttons several minutes after the ignition has been switched off,  
provided that the driver door and front passenger door are not opened.  
NOTICE  
During sudden rain showers, water can enter the vehicle interior via open windows and cause  
damage to the vehicle.  
Opening or closing the windows electrically  
Fig. 30 In the front doors: buttons for the electric window  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
Opening and closing the front windows  
Function Action  
Opening:  
Closing:  
Press the  
Pull the  
button.  
button.  
Opening and closing the rear hinged windows  
Fig. 31 In the rear doors: opening the hinged windows  
Fig. 32 In the rear doors: closing the hinged windows  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
In 4-door vehicles, the rear windows can be opened and closed mechanically.  
Opening hinged windows  
Pull the release lever in the direction of the arrow ⇒ Fig. 31.  
Push the release lever outwards until it clicks into place with the window fully open.  
Closing the hinged window  
Pull the release lever ⇒ Fig. 32① inwards.  
Push the release lever back ② until it clicks into place and the window is closed.  
WARNING  
Always take care when using the mechanical hinged windows as you could cause serious  
injuries.  
The mechanical hinged windows should only be opened or closed when you are sure that  
nobody is in their operating areas.  
NOTICE  
During sudden rain showers, water can enter the vehicle interior via open hinged windows and  
cause damage to the vehicle.  
Electric panorama sliding/tilting glass roof  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ Opening and closing the electric panorama sliding/tilting glass roof  
⇒ Roll-back function of the electric panorama sliding/tilting glass roof  
Additional information and warnings:  
Central locking system ⇒ Central locking system  
Roof carrier ⇒ Roof carrier  
WARNING  
Always take care when using the electric panorama sliding/tilting glass roof; otherwise you  
could cause accidents or serious injuries.  
The electric panorama sliding/tilting glass roof should only be opened or closed when you  
are sure that nobody is in its operating area.  
Always take all vehicle keys with you every time you leave the vehicle.  
Never leave children or people requiring assistance alone in the car, particularly if they  
have access to the vehicle key. Unsupervised use of the vehicle key can result in the  
vehicle being locked, the engine being started, the ignition being switched on and the  
electric panorama sliding/tilting glass roof being operated.  
The electric panorama sliding/tilting glass roof can be operated for a short time after the  
ignition has been switched off, provided the driver door or the front passenger door is not  
opened.  
NOTICE  
In cold conditions, remove any ice and snow from the roof of the vehicle before you open  
or tilt the electric panorama sliding/tilting glass roof to avoid the risk of damage.  
The electric panorama sliding/tilting glass roof should always be closed before you leave  
the vehicle or if it starts to rain. Any rain entering the vehicle when the electric panorama  
sliding/tilting glass roof is open could cause considerable damage to the electrical system.  
This can result in further damage to the vehicle.  
Leaves and other loose objects must be removed from the guide rails of the electric  
panorama sliding/tilting glass roof at regular intervals, using a vacuum cleaner or by hand.  
If there is a fault in the electric panorama sliding/tilting roof, the roll-back function will not  
work properly. Go to a qualified workshop  
Opening and closing the electric panorama sliding/tilting glass roof  
Fig. 33 In the roof: turn the switch to open and close  
Fig. 34 In the headliner: push the switch to tilt and pull the switch to close  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
The rotary switch must be in the basic position ① before the electric panorama sliding/tilting glass  
roof can be tilted.  
Function  
Action  
⇒ Fig. 33  
and  
⇒ Fig. 34  
Turn the switch past the position ② and  
hold down until the glass roof has  
reached the required position.  
Opening sliding roof completely.  
Moving sliding roof to convenience  
position.  
Turn the switch to the required position.  
Setting an intermediate position.  
Closing sliding roof completely.  
Tilting the tilting roof completely.  
Stopping the one-touch function.  
Closing fully.  
② to ①  
Push the switch back briefly.  
Press or pull the switch again briefly.  
Pull the switch back briefly.  
④ or ⑤  
The electric panorama sliding/tilting roof will work only when the ignition has been switched on. The  
electric panorama sliding/tilting glass roof can be operated for a short time after the ignition has  
been switched off, provided the driver door or the front passenger door is not opened.  
If the closing procedure has been started, it will be interrupted as soon as the ignition is switched off  
and the switch for the electric panorama sliding and tilting glass roof is activated.  
If it is not possible to close the electric panorama sliding/tilting glass roof electrically you will have to  
close it manually. You will not be able to close the electric panorama sliding/tilting glass roof  
manually without first removing some vehicle components. Proceed to a qualified workshop.  
Sliding blind  
Use the handle at the front near the roof opening to move the sliding blind to the required position.  
The convenience position allows sufficient air supply together with low wind noise.  
Roll-back function of the electric panorama sliding/tilting glass roof  
First read and observe the introductoryinformation and safety warnings⇒  
Introduction  
The roll-back function can reduce the risk of injury when the electric panorama sliding/tilting glass  
roof is being closed ⇒  
. If the electric panorama sliding/tilting glass roof is not able to close  
because it is stiff or obstructed, it will automatically open again immediately.  
Check why the electric panorama sliding/tilting glass roof has not closed.  
Try to close the electric panorama sliding/tilting glass roof again.  
If the electric panorama sliding/tilting glass roof is still stiff or obstructed, it stops at this point.  
Then close the electric panorama sliding/tilting glass roof without the roll-back function  
Closing the electric panorama sliding/tilting glass roof without the roll-back  
function  
Pull the switch ⇒ Fig. 34⑤ within approximately 5 seconds after the roll-back function has been  
triggered and hold it in this position until the electric panorama sliding/tilting glass roof is closed  
completely.  
The electric panorama sliding/tilting glass roof will then close without the roll-back function.  
If the electric panorama sliding/tilting glass roof still cannot be closed, go to a qualified  
workshop.  
If you let go of the switch during the closing procedure, the electric panorama sliding/tilting glass  
roof will open automatically.  
WARNING  
Closing the electric panorama sliding/tilting glass roof without the roll-back function can cause  
severe injuries.  
Always be careful when closing the electric panorama sliding/tilting glass roof.  
Ensure that nobody is obstructing the operating area of the electric panorama sliding/tilting  
glass roof, especially if the roll-back function is not active.  
The roll-back function does not prevent fingers or other body parts from being pressed  
against the roof frame and sustaining injury.  
Sitting correctly and safely  
Adjusting the seat position  
Introduction  
This chapter contains information on the followingsubjects:  
⇒ The dangers of assuming an incorrect sitting position  
⇒ Correct sitting position  
⇒ Controls on the front seats  
⇒ Adjusting the rear head restraint  
⇒ Removing and installing the rear head restraint  
⇒ Adjusting the steering wheel position  
Number of seats  
The vehicle has a total of 4 seats: 2 at the front and 2 at the rear. Each seat is equipped with a seat  
belt.  
Additional information and warnings:  
Seat functions ⇒ Seat functions  
Seat belts ⇒ Seat belts  
Airbag system ⇒ Airbag system  
Child seats (accessories) ⇒ Child seats (accessories)