Get Emergency call Guide for Audi RS6 4 Door Fourth Generation (2019-2025)

Emergency call

those given by the parking aid) may be mut-

ed.

Emergency call systems

Overview of the emergency call systems

Information on using the emergency call

systems

Description of the in-vehicle emergency call sys-

tem.

The services are provided via a SIM card installed

in the vehicle. Provision of these services requires

that the mobile network of the SIM card be func-

tioning and ready for use.

An emergency call is a combination of a voice call

and a data transfer. Important information such

as details about the vehicle and its position are

transferred to the relevant emergency switch-

boards using the vehicle's data transfer function.

The EU eCall emergency call is only available

within the mobile network coverage that is re-

quired by law.

Depending on the country and the vehicle’s

The TPS emergency call is only available within

the mobile network area covered by the network

provider selected by Audi.

equipment, the following functions are available:

The emergency call function allows you to organ-

ise assistance as quickly as possible in dangerous

situations. Use this function whenever you need

help ðpage 201.

Information on using the emergency call

systems

– Audi connect emergency call (TPS emergency

call). This eCall system uses third-party emer-

gency switchboards, which may include public

emergency switchboards.

If EU eCall is installed in the vehicle, the TPS

emergency call can be deactivated in the privacy

settings in the vehicle’s infotainment system.

The legally required EU eCall cannot be deactiva-

ted in the vehicle’s infotainment system.

– Statutory European emergency call (EU

eCall) . This eCall system is based on the 112

SOS number and uses public emergency switch-

boards.

EU eCall is a public service of general interest and

is provided free of charge.

The online roadside assistance call function al-

lows you to request assistance in the event of a

breakdown or a minor accident ðpage 203.

The availability of the TPS emergency call is time-

limited.

The cost of TPS voice calls and data connections

is included in the price of the services.

WARNING

– In areas with poor GPS reception or outside

the area covered by your mobile network

service provider, some functions/services

may not be able to send/receive data and

may be restricted or unavailable.

Functions of the emergency call systems

In the event of a serious accident, an eCall system

is automatically activated via onboard sensors

ðpage 202, Automatic emergency call. If the ve-

hicle is equipped with the EU eCall and TPS emer-

gency call system, but the TPS emergency call is

not available, the EU eCall is triggered automati-

cally.

– Applies to EU eCall: Not all public emergen-

cy switchboards can receive data transmit-

ted by the vehicle.

– When an emergency call is active, all sour-

ces of noise (i.e. warning signals such as



“EU eCall” in the following description refers also to emer-

gency call systems required by law in non-EU countries,

where the technical implementation corresponds to EU

eCall.

201

Emergency call

The EU eCall can also be triggered manually if

needed. For instructions on how to activate the

system manually, please refer to ðpage 202,

Manual emergency call.

If the emergency call is cut off due to a poor con-

nection, the system will re-connect automatical-

ly.

Meaning of LEDs

The TPS emergency call can be placed manually

or automatically ðpage 202.

– Green – The emergency call function is availa-

ble in the vehicle.

When a TPS emergency call is placed automati-

cally, information required to alert the emergen-

cy services may also be transferred to a public

switchboard or police station to enable assis-

tance to be provided as quickly as possible.

– Red – A fault has occurred in the emergency

call function. Please contact a qualified work-

shop. Please note the driver messages regard-

ing the availability of the emergency call func-

tion ðpage 203.

– Off – The emergency call function is temporari-

ly unavailable, e.g. if there is no network.

Making an emergency call

Warnings

In the event of a critical emergency call system

failure, the vehicle occupants receive a warning;

refer to ðpage 202, Meaning of LEDs and

ðpage 203, Driver messages about the emer-

gency call systems.

Applies to EU eCall: In the event of a critical sys-

tem failure which would cause the onboard emer-

gency call system to be unavailable, the vehicle

occupants receive a warning; refer to

ðpage 202, Meaning of LEDs and ðpage 203,

Driver messages about the emergency call sys-

tems.

Fig. 118 Front headliner: Cover for emergency call button

Manual emergency call

Important: The vehicle must be switched on.

►

Lightly press the cover 1 to open it.

►

Press the emergency call button until the

LED 2 flashes. The emergency call will be

Sending phone number in an emergency

call

placed.

In the event of an emergency call, your phone

number can be transferred to a public switch-

board or police station to enable assistance to be

provided as quickly as possible.

►

If you press the emergency call button acciden-

tally, press it again immediately until the LED

lights up permanently. The emergency call will

be cancelled.

►

Select:  > Settings > Connection > Connec-

Automatic emergency call

tion manager > .

In some circumstances, the vehicle's electronics

will make an emergency call automatically if, for

example, an airbag has been triggered. The LED

2 will flash. The emergency call will be placed.

The emergency call cannot be cancelled.

►

Switch the function Send phone number in an

emergency call on.

The function must be switched on individually for

each connected mobile phone.

We regret that it is not possible to guarantee compatibili-

ty for all phones/SIM cards. As a result, it may not always

be possible to read out the phone number and no indica-

tion of the incompatibility will be given.

202

Emergency call

Cancelling an online roadside assistance call

Driver messages about the emergency call

systems

►

Press the  button at the front of the headlin-

er.

 Emergency call function: fault. Function par-

tially available. Please contact workshop

Audi incident assistance

You can make an emergency call if the indicator

lamp lights up and the message appears, but not

all of the functions may be available. For exam-

ple, you may not be able to make a voice call to

the emergency call centre. However, it may be

possible for the system to transfer data. Drive to

a qualified workshop and have the fault rectified.

The vehicle electronics detect if a minor accident

has occurred.

►

Follow the system instructions to call Audi inci-

dent assistance or make an emergency call.

Information on data

processing for the

European Union

 Emergency call function: fault. Function un-

available. Please contact workshop

If the indicator lamp lights up and the message

appears, you cannot make an emergency call.

Drive to a qualified workshop as soon as possible

and have the fault rectified.

Information on the EU eCall

Any processing of personal data through the

112-based eCall in-vehicle system must comply

with the personal data protection rules contained

in Regulation (EU) 2016/679 (1) and Directive

2002/58/EC (2) of the European Parliament and

Council and, in particular, must be necessary in

order to protect the vital interests of the person

affected as set out in Article 6 Paragraph 1 Sub-

paragraph d of Regulation (EU) 2016/679.

Online roadside

assistance

Introduction

An online roadside assistance call can consist

of a voice call and data transmission. Important

information such as details about the vehicle and

its position are transferred to the Audi call centre

using the vehicle's data transfer function.

The processing of such data is strictly limited to

the purpose of handling eCall emergency calls

made to the standard European SOS number

112.

Data types and their recipients

Using the online roadside assistance call

Starting an online roadside assistance call

The EU eCall system may only collect and process

the following data: vehicle identification number,

vehicle type (passenger car or light goods vehi-

cle), type of vehicle power (petrol/diesel/elec-

tric/hydrogen), the last three locations of the ve-

hicle and direction of travel, log file of automatic

system activation and its time stamp. Further da-

ta: version and ID of log file, number of vehicle

occupants, location credibility.

►

Press the  button at the front of the headlin-

er. The red LED in the  button will light up.

►

Follow the system’s instructions to start an on-

line roadside assistance call. The online road-

side assistance call will be placed.

If the online roadside assistance call is cut off due

to a poor connection, the call must be started

again.

The recipients of data processed in association

with the EU eCall are the relevant Public Safety

Answering Points (PSAP) designated by the corre-

sponding national authorities, under whose



The availability of the services offered depends on your

country and is time-limited.

203

Emergency call

sovereignty they are situated, to answer and

process eCalls made to the standard European

SOS number 112.

Contact address for queries about access rights:

AUDI AG

DSGVO-Anfrage

Auto-Union-Straße 1

85057 Ingolstadt

GERMANY

Form of data processing

The EU eCall system is designed to ensure that

the data stored in the system memory are not ac-

cessible outside the system before an emergency

call is placed.

Information on third-party services and

other services with added benefit

The EU eCall system is designed to ensure that it

is not traceable and is not tracked continuously

during normal operation.

Description of the operation and the functionali-

ties of the TPS emergency call ðpage 201.

Description of the operation and the functionali-

ties of the online roadside assistance call

ðpage 203.

The EU eCall system is designed to ensure that

the data are automatically and continuously

erased from the internal system memory.

Any processing of personal data through the TPS

emergency call and online roadside assistance

call systems must comply with the personal data

protection rules contained in Regulation (EU)

2016/679 (1) and Directive 2002/58/EC (2).

The vehicle location data are continuously over-

written in the internal system memory to ensure

that not more than three current locations, which

are required for normal system operation, are

available.

The fulfilment of the contract for the TPS emer-

gency call and online roadside assistance call

forms the legal basis for the use of the TPS emer-

gency call and/or online roadside assistance and

for the processing of data by the system/services.

The activity log of the EU eCall system is stored

only for as long as is necessary to fulfil the pur-

pose of handling the eCall emergency call and

never more than 13 hours after the time at which

the eCall emergency call was placed.

The TPS emergency call and/or online roadside

assistance call systems may process personal da-

ta only by express consent of the data subject

(the vehicle keeper).

Modalities for exercising data subject's

rights

The data subject (the vehicle's owner) has a right

of access to data and as appropriate to request

the rectification, erasure or blocking of data, con-

cerning him or her, the processing of which does

not comply with the provisions of Regulation (EU)

2016/679. Any third parties to whom the data

have been disclosed have to be notified of such

rectification, erasure or blocking carried out in

compliance with this Regulation, unless it proves

impossible or involves a disproportionate effort.

The TPS emergency call system is designed to en-

sure that it is not traceable and is not tracked

continuously during normal operation.

For information on modalities for data process-

ing through the TPS emergency call and/or online

roadside assistance call systems, including any

necessary additional information regarding

traceability, tracking and processing of personal

data, refer to:

The data subject has a right to complain to the

competent data protection authority if he or she

considers that his or her rights have been in-

fringed as a result of the processing of his or her

personal data.

– Modalities ðpage 204

– You can read information on data protection in

the MMI of your vehicle. Select:  > Legal >

Privacy.

The keeper of a vehicle which is equipped with

TPS emergency call system in addition to the

112-based eCall in-vehicle system has the right



204

Emergency call

to use the 112-based eCall in-vehicle system in-

stead of the TPS emergency call system. The TPS

emergency call can be deactivated in the privacy

settings in your vehicle’s infotainment system.

205

Emergency call for Your Audi RS6 4 Door Fourth Generation (2019-2025)

Related Topics

Popular Owner Manuals

Latest Owner Manuals