Emergency call
sovereignty they are situated, to answer and
process eCalls made to the standard European
SOS number 112.
Contact address for queries about access rights:
AUDI AG
DSGVO-Anfrage
Auto-Union-Straße 1
85057 Ingolstadt
GERMANY
Form of data processing
The EU eCall system is designed to ensure that
the data stored in the system memory are not ac-
cessible outside the system before an emergency
call is placed.
Information on third-party services and
other services with added benefit
The EU eCall system is designed to ensure that it
is not traceable and is not tracked continuously
during normal operation.
Description of the operation and the functionali-
ties of the TPS emergency call ðpage 201.
Description of the operation and the functionali-
ties of the online roadside assistance call
ðpage 203.
The EU eCall system is designed to ensure that
the data are automatically and continuously
erased from the internal system memory.
Any processing of personal data through the TPS
emergency call and online roadside assistance
call systems must comply with the personal data
protection rules contained in Regulation (EU)
2016/679 (1) and Directive 2002/58/EC (2).
The vehicle location data are continuously over-
written in the internal system memory to ensure
that not more than three current locations, which
are required for normal system operation, are
available.
The fulfilment of the contract for the TPS emer-
gency call and online roadside assistance call
forms the legal basis for the use of the TPS emer-
gency call and/or online roadside assistance and
for the processing of data by the system/services.
The activity log of the EU eCall system is stored
only for as long as is necessary to fulfil the pur-
pose of handling the eCall emergency call and
never more than 13 hours after the time at which
the eCall emergency call was placed.
The TPS emergency call and/or online roadside
assistance call systems may process personal da-
ta only by express consent of the data subject
(the vehicle keeper).
Modalities for exercising data subject's
rights
The data subject (the vehicle's owner) has a right
of access to data and as appropriate to request
the rectification, erasure or blocking of data, con-
cerning him or her, the processing of which does
not comply with the provisions of Regulation (EU)
2016/679. Any third parties to whom the data
have been disclosed have to be notified of such
rectification, erasure or blocking carried out in
compliance with this Regulation, unless it proves
impossible or involves a disproportionate effort.
The TPS emergency call system is designed to en-
sure that it is not traceable and is not tracked
continuously during normal operation.
For information on modalities for data process-
ing through the TPS emergency call and/or online
roadside assistance call systems, including any
necessary additional information regarding
traceability, tracking and processing of personal
data, refer to:
The data subject has a right to complain to the
competent data protection authority if he or she
considers that his or her rights have been in-
fringed as a result of the processing of his or her
personal data.
– Modalities ðpage 204
– You can read information on data protection in
the MMI of your vehicle. Select: > Legal >
Privacy.
The keeper of a vehicle which is equipped with
TPS emergency call system in addition to the
112-based eCall in-vehicle system has the right
204
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