Emergency call
Cancelling an online roadside assistance call
Driver messages about the emergency call
systems
►
Press the button at the front of the headlin-
er.
Emergency call function: fault. Function par-
tially available. Please contact workshop
Audi incident assistance
You can make an emergency call if the indicator
lamp lights up and the message appears, but not
all of the functions may be available. For exam-
ple, you may not be able to make a voice call to
the emergency call centre. However, it may be
possible for the system to transfer data. Drive to
a qualified workshop and have the fault rectified.
The vehicle electronics detect if a minor accident
has occurred.
►
Follow the system instructions to call Audi inci-
dent assistance or make an emergency call.
Information on data
processing for the
European Union
Emergency call function: fault. Function un-
available. Please contact workshop
If the indicator lamp lights up and the message
appears, you cannot make an emergency call.
Drive to a qualified workshop as soon as possible
and have the fault rectified.
Information on the EU eCall
Any processing of personal data through the
112-based eCall in-vehicle system must comply
with the personal data protection rules contained
in Regulation (EU) 2016/679 (1) and Directive
2002/58/EC (2) of the European Parliament and
Council and, in particular, must be necessary in
order to protect the vital interests of the person
affected as set out in Article 6 Paragraph 1 Sub-
paragraph d of Regulation (EU) 2016/679.
Online roadside
assistance
Introduction
1)
An online roadside assistance call can consist
of a voice call and data transmission. Important
information such as details about the vehicle and
its position are transferred to the Audi call centre
using the vehicle's data transfer function.
The processing of such data is strictly limited to
the purpose of handling eCall emergency calls
made to the standard European SOS number
112.
Data types and their recipients
Using the online roadside assistance call
Starting an online roadside assistance call
The EU eCall system may only collect and process
the following data: vehicle identification number,
vehicle type (passenger car or light goods vehi-
cle), type of vehicle power (petrol/diesel/elec-
tric/hydrogen), the last three locations of the ve-
hicle and direction of travel, log file of automatic
system activation and its time stamp. Further da-
ta: version and ID of log file, number of vehicle
occupants, location credibility.
►
Press the button at the front of the headlin-
er. The red LED in the button will light up.
►
Follow the system’s instructions to start an on-
line roadside assistance call. The online road-
side assistance call will be placed.
If the online roadside assistance call is cut off due
to a poor connection, the call must be started
again.
The recipients of data processed in association
with the EU eCall are the relevant Public Safety
Answering Points (PSAP) designated by the corre-
sponding national authorities, under whose
1)
The availability of the services offered depends on your
country and is time-limited.
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