General settings
OVERVIEW
If the connection was not successful: Frequently
Asked Questions, see page 61.
▷ The transfer of the phone book entries is not
yet completed.
▷ Under certain circumstances only the phone
book entries saved in the mobile telephone or
on the SIM card are transferred.
Frequently Asked Questions
For the mobile device to work correctly, the pre‐
conditions have to be met and all the necessary
steps have to be carried out in the correct order.
Nevertheless, there may still be instances where
the mobile device does not function as expected.
▷ It is possible that phone book entries with
special characters cannot be displayed.
▷ It may not be possible to transfer contacts
from social networks.
In such cases, the following explanations may
provide assistance:
▷ The number of telephone book entries to be
saved is too high.
Why could the mobile telephone not be paired or
connected?
▷ The data volume of the contact is too large,
for example due to saved information such as
memos.
▷ Too many Bluetooth devices are paired to
the mobile telephone or the vehicle.
Reduce the data volume of the contact.
In the vehicle, delete Bluetooth connections
with other devices.
▷ A mobile telephone can only be connected as
an audio source or as a telephone.
Delete all known Bluetooth connections from
the device list on the mobile telephone and
start a new device search.
Configure the mobile telephone and connect
it with the telephone or additional telephone
function.
▷ The mobile telephone is in power-save mode
or the battery is low.
How can the telephone connection quality be
improved?
Charge the mobile telephone.
▷ Depending on the mobile telephone, it may
be possible to adjust the strength of the
Bluetooth signal on the mobile telephone.
Why does the mobile telephone no longer re‐
spond?
▷ The applications on the mobile telephone are
no longer functioning.
▷ Place the mobile telephone in the snap-in
adapter or close to the centre console.
Switch the mobile telephone off and on
again.
▷ Insert the mobile telephone in the wireless
charging dock.
▷ Ambient temperatures too high or too low to
operate the mobile telephone.
▷ Adjust the volume of the microphone and
speaker separately.
Do not subject the mobile telephone to ex‐
treme ambient conditions.
If all the points on the list have been reviewed
and the desired function cannot be performed,
contact the Hotline, a Service Partner of the
manufacturer or another qualified Service Partner
or a specialist workshop.
Why can telephone functions not be operated via
iDrive?
▷ The mobile telephone may not be configured
correctly, for example as a Bluetooth audio
device.
USB connection
General
Connect the mobile telephone with the tele‐
phone or additional telephone function.
Mobile devices with a USB port are connected to
the USB interface.
Why are no phone book entries, not all entries or
incomplete entries displayed?
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