Breakdown Assistance
MOBILITY
3. "BMW Assist"
4. "BMW Assist"
BMW Roadside Assistance can be started
manually as follows:
A voice connection to customer support is be-
ing established.
1.
Apps menu
2. "All apps"
3. "BMW Assist"
4. "BMW Roadside Assistance" or select the
desired service.
BMW Roadside Assistance
Follow the displays on the control display.
A voice connection is established as neces-
sary.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of a break-
down.
Teleservice Diagnosis
Teleservice Diagnostics enables detailed vehi-
cle data to be transmitted via mobile commu-
nications, which is necessary for vehicle diag-
nosis. This data is transmitted automatically.
It may be necessary to approve this on the
control display.
General information
In the event of a breakdown, data on the ve-
hicle's condition is transmitted to the BMW
Roadside Assistance.
There are various ways of contacting BMW
Roadside Assistance.
▷
Via additional text in the Check Control
message.
Teleservice Help
Depending on the country, Teleservice Help
enables an in-depth diagnosis of the vehicle by
BMW Roadside Assistance via wireless trans-
mission.
▷
▷
Via a call with a mobile phone.
Via the My BMW App.
You can launch Teleservice Help by requesting
it through BMW Roadside Assistance.
Functional requirements
To use BMW Roadside Assistance, the follow-
ing functional requirements must be met:
1. Park vehicle in a safe place.
2. Engage the parking brake.
3. Turn on the control display.
4. Consent to Teleservice Help.
▷
Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW
ConnectedDrive services.
▷
▷
Cellular network reception.
Standby state is switched on.
BMW Accident Assistance
Starting BMW Roadside Assistance
manually
If the vehicle is equipped with Teleservices,
support is first offered through Teleservice Di-
agnosis and, where applicable, then through
Teleservice Help.
Principle
The BMW Group Accident Assistance is stand-
ing by to provide help in the event of an acci-
dent.
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Online Edition for Part no. 01405B37D97 - II/24
English 
