Get MOBILITY -> Breakdown Assistance Guide for BMW Z4 2 Door Third Generation (2018-2026)

Breakdown Assistance

MOBILITY

Breakdown Assistance

Vehicle features and options Warning triangle

This chapter describes all standard, country-

specific, and optional equipment offered with

the series. It also describes features and func-

tions that are not necessarily available in the

vehicle, e.g., due to the selected options or

country versions. This also applies to safety

functions and systems. When using these

functions and systems, the applicable laws

and regulations must be observed.

The warning triangle is located on the inside of

the trunk lid.

Hazard warning flashers

To remove, loosen the bracket.

First-aid kit

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Some of the articles have a limited service life.

The button is located in the center console.

Check the expiration dates of the contents reg-

ularly and replace any expired items promptly.

The red light in the button flashes when the

hazard warning flashers are activated.

Storage

Storage for the first-aid kit is provided in the

net on the left side of the cargo area.

BMW Assistance

Principle

In the event of a breakdown, accident or if you

have any questions about the vehicle, BMW

Assist can be used to contact BMW Group's

customer support.

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General information

The offering depends on the vehicle equip-

ment and the national-market version.

Functional requirements

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

For more information on this service, the vehi-

cle manufacturer recommends contacting an

authorized service center or the hotline/cus-

tomer support.

▷

Cellular network reception.

Standby state is switched on.

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

Starting services

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

4. "Call BMW Assist"

1. "APPS"

5. Follow the instructions on the control dis-

play.

2. "Installed apps"

3. "BMW Assist"

A voice connection to customer support is be-

ing established.

4. "BMW Roadside Assistance"

Follow the displays on the control display.

A voice connection is established.

BMW Roadside Assistance

Teleservice Diagnosis

Principle

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is

important for vehicle diagnosis. This data is

transmitted automatically. It may be necessary

to approve this on the control display.

BMW Group Roadside Assistance can be con-

tacted if assistance is needed in the event of a

breakdown.

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Teleservice Help

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

There are various ways of contacting BMW

Roadside Assistance.

▷

Via a Check Control message.

You can launch Teleservice Help by requesting

it through BMW Roadside Assistance.

Supplementary text messages, refer to

page 146.

1. Park the vehicle in a safe place.

2. Set the parking brake.

▷

Via a call with a mobile phone.

Via the BMW app.

3. Control display is switched on.

4. Confirm Teleservice Help.

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Starting BMW Accident Assistance

manually

BMW Accident Assistance

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

Principle

BMW Group Accident Assistance can be con-

tacted if assistance is needed in the event of

an accident.

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

General information

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message appears on

the instrument cluster. In addition, a text mes-

sage appears on the control display.

4. "BMW Accident Assistance"

Follow the displays on the control display.

A voice connection is established.

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

Emergency Call

Intelligent emergency call

Functional requirements

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

Principle

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

▷

Cellular network reception.

Standby state is switched on.

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with an Assist system.

Starting BMW Accident Assistance

If an accident is detected automatically

A text message relating to BMW Accident As-

sistance appears on the control display.

Only press the SOS button in an emergency.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

The connection can be established directly:

"Contact accident assistance"

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

Additional information:

Check Control, refer to page 146.

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If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

Overview

▷

The LED flashes green when a connection

to the BMW Response Center has been es-

tablished.

The BMW Response Center then makes

contact with the occupants of the vehicle

and initiates further steps to help.

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circumstan-

ces.

SOS button.

For this purpose, data that serves to deter-

mine the necessary rescue measures, for

instance the current position of the vehicle

when it can be determined, is transmitted

to the BMW Response Center.

Functional requirements

▷

Standby state is switched on.

The Assist system is functional.

If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle has been activated.

Even if the BMW Response Center is no

longer heard through the loudspeakers, the

BMW Response Center may still be able to

hear the occupants of the vehicle.

Automatic triggering

When certain prerequisites are met, for in-

stance if the airbags deploy, an emergency call

is automatically initiated immediately after an

accident of corresponding severity. Automatic

Collision Notification is not affected by press-

ing the SOS button.

The BMW Response Center ends the emer-

gency call.

Malfunction

The function of the emergency call may be im-

paired.

The LED in the area of the SOS button flashes

for approximately 30 seconds. A Check Control

message is displayed.

Manual triggering

1. Tap the cover flap.

2. Press and hold the SOS button until the

LED in the area of the button illuminates

green.

An emergency call may be disrupted in the fol-

lowing circumstances, among others:

▷

Extended vehicle idle times.

▷

The LED is illuminated green when an

emergency call has been initiated.

Intense sunlight on vehicle roof.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

If a cancel prompt appears on the control

display, the emergency call can be aborted.

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Jump-start terminals

The jump-start terminal in the engine compart-

ment acts as the positive battery terminal.

Jump-starting

General information

A special connection on the body in the engine

compartment acts as the negative battery ter-

minal.

If the battery is discharged, the engine can

be started using the battery of another vehicle

and two jumper cables. Only use jumper ca-

bles with fully insulated clamp handles.

Additional information:

Overview of engine compartment, refer to

page 297.

Safety information

Open the cover of the positive battery terminal.

DANGER

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components such as the

radio on the assisting and receiving vehicles.

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

Warning

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

3. Attach the terminal clamp on the other end

of the cable to the positive battery terminal,

or to the corresponding jump-start terminal

of the vehicle to be started.

Warning

4. Attach one terminal clamp of the negative

jumper cable to the negative battery termi-

nal, or to the corresponding engine or body

ground of assisting vehicle.

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury or risk of

damage to property. Make sure that no body

contact occurs.

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine or body ground of the ve-

hicle to be started.

Preparation

1. Check whether the battery of the other ve-

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

2. Switch off the engine of the assisting vehi-

cle.

3. Switch off any electrical components in

both vehicles.

2. Start the engine of the vehicle that is to be

started in the usual way.

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If the first attempt to start the engine is not

successful, wait a few minutes before mak-

ing another attempt in order to allow the

discharged battery to recharge.

▷

Make sure that the standby state is

switched on; otherwise, the low-beam

headlights, tail lights, turn signals, and wip-

ers may be unavailable.

3. Let both engines run for several minutes.

▷

Do not tow the vehicle with the rear axle

tilted, as the front wheels could turn.

4. Disconnect the jumper cables in the reverse

order.

When the engine is stopped, there is no

power assistance. Consequently, more ef-

fort needs to be applied when braking and

steering.

Check the battery and recharge, if needed.

Tow-starting and towing

Safety information

Warning

▷

Larger steering wheel movements are re-

quired.

The towing vehicle must not be lighter than

the vehicle being towed; otherwise, it will

not be possible to control vehicle handling.

▷

Do not exceed a towing speed of

30 mph/50 km/h.

When towing with Intelligent Safety systems

enabled or Cruise Control switched on, in-

dividual functions may not work correctly.

There is a risk of accident, injury, or property

damage. Switch off all Intelligent Safety sys-

tems and Cruise Control before towing.

Do not exceed a towing distance of

30 miles/50 km.

Additional information:

Rolling or pushing the vehicle, refer to

page 133.

Manual transmission

Tow truck

Safety information

Warning

The vehicle can become damaged when lift-

ing and securing it.

There is a risk of injury or risk of damage to

property.

▷

Lift the vehicle using suitable means.

Have the vehicle transported by a tow truck

with spectacle lift, on a loading platform, or

with a tow dolly.

Do not lift or secure the vehicle by its

towing eye, body parts, or suspension

parts.

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of

124 miles/200 km. Note the loads and speeds

specified by the tow dolly manufacturer.

Towing or pushing the vehicle

A broken-down vehicle can be towed or

pushed.

Follow the following instructions:

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When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of max.

124 miles/200 km. Follow the instructions, as

well as specified loads and speeds, given by

the tow dolly manufacturer.

Steptronic transmission:

transporting the vehicle

General information

The vehicle must be transported on a loading

platform or tow dolly.

Towing other vehicles

Safety information

General information

Switch on the hazard warning system, de-

pending on local regulations.

Warning

The vehicle can become damaged when lift-

ing and securing it.

If the electrical system has failed, clearly iden-

tify the vehicle being towed by placing a sign or

a warning triangle in the rear window.

There is a risk of injury or risk of damage to

property.

▷

Lift the vehicle using suitable means.

Safety information

Do not lift or secure the vehicle by its

towing eye, body parts, or suspension

parts.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to be

towed, the towing eye can tear off or it will

not be possible to control vehicle handling.

There is a risk of accident, injury, or property

damage. Make sure that the gross vehicle

weight of the towing vehicle is heavier than

the vehicle to be towed.

Pushing the vehicle

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Additional information:

Rolling or pushing the vehicle, refer to

page 135.

NOTICE

Tow truck

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of damage to property.

Correctly attach the tow bar or tow rope to

the towing eye.

Tow bar

The towing eyes used should be on the same

side on both vehicles.

Have vehicle transported on a loading platform

or use a tow dolly.

If it is impossible to avoid mounting the tow

bar at an inclination, note the following:

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▷

Free movement is limited when cornering.

Safety information

The tow bar will generate lateral forces if it

is secured with an inclination.

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to

the towing eye. There is a risk of damage

to property. Follow the notes on using the

towing eye.

Tow rope

Observe the following notes when using the

tow rope:

▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Make sure the tow rope is not twisted when

fastening.

Storage

Depending on vehicle equipment, the towing

eye is stored as follows:

Check the attachment of the towing eye

and tow rope in regular intervals.

▷

Under the cargo area floor, in a bag if nec-

essary.

Do not exceed a towing speed of

30 mph/50 km/h.

On the left or right side of the trunk, possi-

bly in a bag.

Do not exceed a towing distance of

3 miles/5 km.

Behind a side trim panel in the trunk, possi-

bly in a bag.

When driving off to tow the vehicle, make

sure that the tow rope is taut.

Using the towing eye

When using the towing eye, note the following:

Towing eye

Principle

▷

Use only the towing eye provided with the

vehicle.

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g., se-

cure tow cables or tow rods.

Turn the towing eye at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

General information

▷

After use, unscrew the towing eye counter-

clockwise.

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye, for

instance do not lift the vehicle by the towing

eye.

▷

Check the attachment of the towing eye in

regular intervals.

The screw-in towing eye should always be car-

ried in the vehicle.

The towing eye can be screwed in at the front

or rear of the vehicle.

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Towing eye thread

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, if possible.

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

Additional information:

Jump-starting, refer to page 317.

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MOBILITY -> Breakdown Assistance for Your BMW Z4 2 Door Third Generation (2018-2026)

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