Get TECHNOLOGY on BOARD -> Frequently asked questions Guide for Citroen Berlingo SUV Second Generation (2008-2018)

Audio and Telematics

Frequently asked questions

The table below gives answers to the most frequently asked questions on your audio system.

Navigation

QUESTION

ANSWER

SOLUTION

The route calculation is not The navigation settings may conflict with the current location

Check the settings in the "Navigation" menu.

successful.

(exclusion of toll roads on a toll motorway).

The POIs have not been selected.

The POIs do not appear.

Select the POIs in the list of POIs.

The Risk areas audible

warning does not work.

The audible warning is not active.

Activate audible warnings in the "Navigation"

menu.

The system does not

The guidance criteria do not take account of TMC messages.

Select the "Information" function in the list of

suggest a detour around an

incident on the route.

guidance criteria.

I receive a Risk areas alert Other than guidance, the system announces all Risk areas

which is not on my route.

Zoom in on the map to view the exact position of

positioned in a cone located in front of the vehicle. It may provide an the Risk areas. Select "On the route" to no longer

alert for Risk areas located on nearby or parallel roads.

receive alerts other than guidance or to reduce

the time for the announcement.

Audio and Telematics

QUESTION

ANSWER

SOLUTION

Certain traffic jams along

On starting, it is several minutes before the system begins to receive Wait until the traffic information is being received

the route are not indicated the traffic information.

correctly (display of the traffic information icons

in real time.

on the map).

The filters are too restrictive.

Modify the settings.

In certain countries, only major routes (motorways...) are listed for

the traffic information.

This phenomenon is normal. The system is

dependent on the traffic information available.

The altitude is not

On starting, the initialisation of the GPS may take up to 3 minutes to Wait until the system has completed starting

displayed.

receive more than 4 satellites correctly.

up, so that there is GPS coverage of at least

4 satellites.

Depending on the geographical environment (tunnel...) or the

weather, the conditions of reception of the GPS signal may vary.

This phenomenon is normal. The system

is dependent on the GPS signal reception

conditions.

10

Audio and Telematics

Radio

QUESTION

ANSWER

SOLUTION

The quality of reception of The vehicle is too far from the transmitter used by the station

Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

the radio station listened

to gradually deteriorates

or the stored stations do

not function (no sound,

87.5 Mhz is displayed...).

listened to or there is no transmitter in the geographical area

through which the vehicle is travelling.

The environment (hills, buildings, tunnels, basement car parks...)

block reception, including in RDS mode.

This phenomenon is normal and does not indicate

a fault with the audio system.

The aerial is absent or has been damaged (for example when going Have the aerial checked by a CITROËN dealer.

through a car wash or into an underground car park).

I cannot find some radio

stations in the list of

stations received.

The station is not received or its name has changed in the list.

Press on the "Update list" function in the system

to update the list of stations received.

Some radio stations send other information in place of their name

(the title of the song for example).

The system interprets this information as the name of the station.

The name of the radio

station changes.

Audio and Telematics

Media

QUESTION

ANSWER

SOLUTION

Playback of my USB

memory stick starts only

after a very long wait

(around 2 to 3 minutes).

Some files supplied with the memory stick may greatly slow down

access to reading the memory stick (multiplication by 10 of the

catalogue time).

Delete the files supplied with the memory stick

and limit the number of sub-folders in the file

structure on the memory stick.

When I connect my iPhone When the iPhone connects automatically as a telephone, it forces

as telephone and to the the streaming function. The streaming function takes the place of

Disconnect and reconnect to the USB port (the

USB function takes priority over streaming).

USB port at the same time, the USB function which is then not useable, there is a period without

I am unable to play the

sound of the track being played with Apple^®players.

music files.

Some characters in the

media information are not

displayed correctly while

playing.

The audio system does not display some types of characters.

Use standard characters to name tracks and

folders.

Playing of streaming files

does not start.

The peripheral device connected does not support automatic play.

The Bluetooth profile does not allow the transfer of this information.

Start the playback from the device.

The names of tracks and

the track length are not

displayed on the screen

when streaming audio.

10

Audio and Telematics

Settings

QUESTION

ANSWER

SOLUTION

In changing the setting

of treble and bass the

equalizer setting is

deselected.

The selection of an equalizer setting imposes the balance settings.

Modifying one without the other is not possible.

Modify the balance or equalizer settings to obtain

the desired musical ambience.

In changing the equalizer

setting, treble and bass

return to zero.

When changing the

balance settings, the

distribution setting is

deselected.

The selection of a distribution setting imposes the balance settings. Modify the balance or distribution settings to

Modifying one without the other is not possible.

obtain the desired musical ambience.

When changing a sound

distribution setting,

the balance setting is

deselected.

When I select the "All

passengers" mode, the

distribution is not as I

would like.

The choice of an "All passengers" distribution can be programmed.

Modify the distribution setting using the slider on

the touch screen.

Audio and Telematics

QUESTION

ANSWER

SOLUTION

There is a difference in

For optimum sound quality, the audio settings for Volume:, Bass:,

Check that the audio settings for (Volume:, Bass:,

Treble:, Ambience, Loudness) are adapted to the

sources listened to. It is advisable to set the audio

functions (Bass:, Treble:, Balance) to the middle

position, select the "None" musical ambience

and set the loudness correction to the "Inactive"

position in radio mode.

sound quality between the Treble:, Ambience and Loudness can be adapted to the different

different audio sources.

sound sources, which may result in audible differences when

changing source.

With the engine off, the

When the engine is switched off, the system's operating time

Start the vehicle's engine to increase the battery

system switches off after a depends on the state of charge of the battery.

few minutes of use. The switch-off is normal: the system switches to economy mode and

switches off to prevent discharging of the vehicle's battery.

charge.

10

Audio and Telematics

Telephone

QUESTION

ANSWER

SOLUTION

I cannot connect my

The telephone's Bluetooth function may be switched off or the

Check that your telephone's Bluetooth function is

Bluetooth telephone.

telephone may not be visible.

switched on.

Check in the telephone settings that it is "Visible

to all".

The Bluetooth telephone is not compatible with the system.

The volume depends both on the system and on the telephone.

You can check the compatibility of your telephone

at www.citroen.co.uk (services).

The volume of the

telephone connected

in Bluetooth mode is

inaudible.

Increase the volume of the audio system, to

maximum if required, and increase the volume of

the telephone if necessary.

The ambient noise level has an influence on the quality of telephone Reduce the ambient noise level (close the

communication.

windows, reduce the booster fan speed, slow

down...).

Some contacts are

duplicated in the list.

The options for synchronizing contacts are synchronizing the

contacts on the SIM card, the contacts on the telephone, or both.

When both synchronizations are selected, some contacts may be

duplicated.

Select "Display SIM card contacts" or "Display

telephone contacts".

Contacts are not shown in Some telephones offer display options. Depending on the settings

alphabetical order. chosen, contacts can be transferred in a specific order.

Modify the display setting in the telephone

directory.

The system does not receive The Bluetooth mode does not permit sending SMS text messages to

SMS text messages. the system.

TECHNOLOGY on BOARD -> Frequently asked questions for Your Citroen Berlingo SUV Second Generation (2008-2018)

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