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Access -> Emergency procedures for Your Citroen C4 Cactus SUV First Generation (2014-2018)

Access  
Emergency procedures  
Lost keys, remote control,  
electronic key  
Visit a CITROËN dealer with the vehicle's  
registration certificate, your personal  
identification documents and if possible, the  
label bearing the key code.  
The CITROËN dealer will be able to retrieve the  
key code and the transponder code required to  
order a new key.  
Electrical interference  
Remote control  
The Keyless Entry and Starting electronic  
key may not operate if close to certain  
electronic devices: telephone, laptop  
computer, strong magnetic fields, etc.  
The high frequency remote control is a  
sensitive system; do not handle it in your  
pocket as it may unlock the vehicle without  
you being aware of it.  
Do not repeatedly press the buttons of your  
remote control out of range and out of sight  
of your vehicle. The remote control may stop  
working and need to be reinitialised.  
The remote control does not operate when  
the key is in the ignition, even when the  
ignition is switched off.  
Anti-theft protection  
Do not make any modifications to the  
electronic vehicle immobiliser system as this  
could cause malfunctions.  
For vehicles with an ignition switch, do  
not forget to remove the key and turn the  
steering to engage the steering lock.  
Locking the vehicle  
Complete unlocking/locking  
of the vehicle with the key  
Driving with the doors locked may make  
access to the passenger compartment by  
the emergency services more difficult in an  
emergency.  
As a safety precaution (with children on  
board), remove the key from the ignition or  
take the electronic key when you leave the  
vehicle, even for a short time.  
Use these procedures in the following cases:  
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remote control cell battery flat,  
remote control fault,  
vehicle in an area subject to strong  
electromagnetic interference.  
In the first case, you can also replace the  
remote control cell battery.  
In the second case, you can also reinitialise the  
remote control.  
Refer to the corresponding sections.  
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Access  
F Remove the black cap on the edge of the  
In the event of a malfunction with the  
central locking system, the battery must  
be disconnected to lock the boot and thus  
ensure that the vehicle is locked fully.  
door, using the key.  
F Without forcing, insert the key into the  
aperture, then, without turning it, move the  
latch sideways towards the inside of the  
door.  
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F Remove the key and refit the black cap.  
F Close the doors and check from the outside  
that the vehicle is locked.  
F Insert the key in the door lock.  
Driver's door  
F Turn the key towards the rear of the vehicle  
F Turn the key towards the front of the vehicle  
to unlock it, or towards the rear to lock it.  
F Turn the key towards the rear again within  
5 seconds to deadlock the vehicle.  
For versions without an alarm, the lighting  
of the direction indicators for a few seconds  
confirms that the procedure has been  
completed correctly.  
to lock it, or towards the front to unlock it.  
Changing the battery  
Passenger doors  
Unlocking  
F Pull the interior door opening handle.  
If the battery is flat, you are informed  
by illumination of this warning lamp,  
an audible signal and a message in  
the screen.  
Locking  
F Open the door.  
Version without Keyless Entry and Starting  
Battery type: CR1620/3 volts.  
If your vehicle is fitted with an alarm, this  
function will not be activated when locking  
with the key.  
F On the rear doors, check that the child lock  
is not activated. Refer to the corresponding  
section.  
If the alarm is activated, the siren sounds  
on opening the door; switch on the ignition  
to stop it.  
Central locking not  
functioning  
Use these procedures in the following cases:  
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central locking fault,  
battery disconnected or discharged.  
37  
Access  
Version with Keyless Entry and Starting  
Battery type: CR2032/3 volts.  
Version with Keyless Entry and  
Starting  
Reinitialising the remote  
control  
Following replacement of the battery or in  
the event of a remote control fault, it may be  
necessary to reinitialise the remote control.  
Version without Keyless Entry  
and Starting  
F Place the mechanical key (integral with the  
remote control) in the lock to unlock your  
vehicle.  
F Unclip the cover by inserting a small  
screwdriver in the slot and raise the cover.  
F Remove the flat battery from its housing.  
F Insert the new battery with the correct  
polarity and clip the cover onto the housing.  
F Reinitialise the remote control.  
For more information on Reinitialising the  
remote control, refer to the corresponding  
section.  
F Place the electronic key against the back-up  
reader under the parking brake lever and  
hold it there until the ignition is switched on.  
F With a manual gearbox, place the gear  
lever in neutral then fully depress the clutch  
pedal.  
F Switch off the ignition.  
F Turn the key to position 2 (Ignition on).  
F Press the closed padlock immediately for a  
few seconds.  
F Switch off the ignition and remove the key  
from the ignition switch.  
F With an automatic gearbox, from mode P,  
fully depress the brake pedal.  
F With an electronic gearbox, from mode N,  
fully depress the brake pedal.  
Do not throw remote control batteries  
away as they contain metals which are  
harmful to the environment. Take them  
to an approved collection point.  
The remote control is fully operational again.  
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