Get CITRO?N Connect Nav -> Frequently asked questions Guide for Citroen C4 Cactus SUV First Generation (2014-2018)

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Select "Colour schemes".

Select "Date".

Press this button to define the date.

Press this button to define the time

zone.

Select the display format for the time

(12h/24h).

Select a colour scheme in the list

then press "OK" to confirm.

Press "OK" to confirm.

Activate or deactivate summer time

(+1 hour).

Select the display format of the date.

Activate or deactivate

synchronisation with GPS (UTC).

Every time the colour scheme is changed,

the system restarts, temporarily displaying

a black screen.

Adjustment of the time and date is only

available if "GPS synchronisation" is

deactivated.

Press "OK" to confirm.

Frequently asked

questions

The following information groups together the

answers to the most frequently asked questions

concerning your system.

The system does not automatically manage

the change between winter and summer

time (depending on the country of sale).

Setting the time

Press Settings to display the

primary page.

Colour schemes

Depending on equipment/Depending on

Press the "OPTIONS" button to go to the

secondary page.

version.

Select "Set time-date".

As a safety measure, the procedure

for changing the colour scheme is only

possible when the vehicle is stationary.

Select "Time".

Press this button to adjust the time

using the virtual keypad.

Press Settings to display the

primary page.

Press "OK" to confirm.

.

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CITROËN Connect Nav

Navigation

QUESTION

RESPONSE

SOLUTION

The route calculation is not successful.

The guidance criteria may be in conflict with

the current location (exclusion of toll roads on

a toll road).

Check the route settings in the "Navigation"

menu.

The POIs do not appear.

The POIs have not been selected.

Select the POIs in the list of POIs.

The audible warning of "Danger zones" does

not work.

The audible warning is not active or the volume

is too low.

Activate the audible warning in the "Navigation"

menu and check the voice volume in the audio

settings.

The system does not suggest a detour around

an incident on the route.

The guidance criteria do not take account of

TMC messages.

Select setting for the "Traffic info " function in

the list of route settings (Without, Manual or

Automatic).

I receive a "Danger zone" alert which is not on

my route.

Other than guidance, the system announces all Zoom in on the map to see the exact position

"Danger zones" positioned in a cone located in

front of the vehicle. It may provide an alert for

"Danger zones" located on nearby or parallel

roads.

of the "Danger zone". Select "On the route" to

no longer receive alerts other than navigation

instructions or to reduce the time for the

announcement.

Certain traffic jams along the route are not

indicated in real time.

On starting, it is several minutes before the

system begins to receive the traffic information. received correctly (display of the traffic

information icons on the map).

Wait until the traffic information is being

In certain countries, only major routes

(motorways, etc.) are listed for the traffic

information.

This is perfectly normal. The system is

dependent on the traffic information available.

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CITROËN Connect Nav

The altitude is not displayed.

On starting, the initialisation of the GPS may

take up to 3 minutes to receive more than

4 satellites correctly.

Wait until the system has started up completely

so that there is GPS coverage by at least

4 satellites.

Depending on the geographical environment

(tunnel, etc.) or the weather, the conditions of

reception of the GPS signal may vary.

This behaviour is normal. The system is

dependent on the GPS signal reception

conditions.

My navigation is no longer connected.

During start-up and in certain geographical

areas, the connection may be unavailable.

Check that the connected services are

activated (settings, contract).

Radio

QUESTION

RESPONSE

SOLUTION

The reception quality of the tuned radio station

gradually deteriorates or the stored stations are the station or no transmitter is present in the

not working (no sound, 87.5 MHz is displayed,

etc.).

The vehicle is too far from the transmitter of

Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

geographical area.

The environment (hills, buildings, tunnels,

basement car parks, etc.) block reception,

including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

The aerial is absent or has been damaged (for

example when going through a car wash or into

an underground car park).

Have the aerial checked by a dealer.

.

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CITROËN Connect Nav

I cannot find some radio stations in the list of

stations received.

The station is not received or has changed its

name in the list.

Press on the "Update list" button in the "Radio

stations" secondary menu.

The name of the radio station changes.

Some radio stations send other information

in place of their name (the title of the song for

example).

The system interprets these details as the

station name.

Media

QUESTION

RESPONSE

SOLUTION

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick

may greatly slow down access to reading

the memory stick (multiplication by 10 of the

catalogue time).

Delete the files supplied with the memory stick

and limit the number of sub-folders in the file

structure on the memory stick.

The CD is ejected every time or is not played.

The CD is upside down, cannot be read, does

not contain audio files or contains audio files of

a format not recognised by the audio system.

The CD has been recorded in a format that is

not compatible with the player (udf, etc.).

The CD is protected by an anti-pirating system

not recognised by the audio system.

Check that the CD is inserted in the player the

right way up.

Check the condition of the CD: the CD cannot

be played if it is too badly damaged.

Check the content in the case of a recorded

CD: follow the advice in the "AUDIO" section.

The audio system CD does not read DVDs.

Due to poor quality, certain burned CDs will not

be read by the audio system.

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This is perfectly normal.

There is a long waiting period following the

insertion of a CD or connection of a USB

memory stick.

Upon insertion of a new key, the system reads

a certain amount of data (directory, title, artist,

etc.). This may take from a few seconds to a

few minutes.

The CD sound is of poor quality.

The CD used in scratched or of poor quality.

Insert good quality CDs and store them in

suitable conditions.

The audio settings (bass, treble, ambience) are Return bass and treble settings to 0, without

unsuitable.

selecting an ambience.

Some information characters in the currently

playing media are not displayed correctly.

The audio system does not display some types

of characters.

Use standard characters to name tracks and

folders.

Playback of streaming files does not start.

The connected device does not automatically

launch playback.

Start playback from the device.

Names of tracks and playing time are not

displayed on the audio streaming screen.

The Bluetooth profile does not allow the

transfer of this information.

.

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CITROËN Connect Nav

Telephone

QUESTION

RESPONSE

SOLUTION

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be

switched off or the telephone may not be

visible.

Check that your telephone has Bluetooth

switched on.

Check in the telephone settings that it is

"visible to all".

The Bluetooth telephone is not compatible with

the system.

You can check the compatibility of your

telephone at the Brand's website (services).

The volume of the telephone connected in

Bluetooth mode is inaudible.

The sound depends on both the system and

the telephone.

Increase the volume of the audio system, to

maximum if required, and increase the volume

of the telephone if necessary.

Ambient noise affects the quality of the

telephone call.

Reduce the ambient noise level (close the

windows, reduce the booster fan speed, slow

down, etc.).

Some contacts are duplicated in the list.

The options for synchronising contacts are

synchronising the contacts on the SIM card,

the contacts on the telephone, or both. When

both synchronisations are selected, some

contacts may be duplicated.

Select "Display SIM card contacts" or "Display

telephone contacts".

The contacts are not listed in alphabetical

order.

Some telephones offer display options.

Depending on the settings chosen, contacts

can be transferred in a specific order.

Modify the telephone directory display settings.

The system does not receive SMS.

The Bluetooth mode does not permit sending

SMS text messages to the system.

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Settings

QUESTION

RESPONSE

SOLUTION

When changing the setting of treble and bass,

the equalizer setting is deselected.

The selection of an equalizer setting imposes

the settings for treble and bass and vice versa.

Modify the treble and bass or equalizer settings

to obtain the desired musical ambience.

When changing the equalizer setting, the treble

and bass settings are reset.

When changing the balance setting,

distribution is deselected.

The selection of a distribution setting imposes

the balance settings and vice versa.

Modify the balance setting or the distribution

setting to obtain the desired sound quality.

When changing the distribution setting, the

balance setting is deselected.

There is a difference in sound quality between

the different audio sources.

To allow for optimal listening quality, the

audio settings can be tailored to different

sound sources, which can generate audible

differences when changing source.

Check that the audio settings are adapted to

the sources listened to. It is recommended that

the audio settings (Bass:, Treble:, Balance)

be adjusted to the middle position, select the

"None" musical ambience and set the loudness

correction to the "Active" position in CD mode

or to the "Inactive" position in radio mode.

When the engine is off, the system switches off

after several minutes of use.

When the engine is switched off, the system's

operating time depends on the state of charge of

the battery.

Start then vehicle's engine to increase the

charge of the battery.

The switch-off is normal: the system automatically

goes into energy economy mode and switches off

to maintain an adequate charge in the battery.

The date and time cannot be set.

Setting of the date and time is only available

if the synchronisation with the satellites is

deactivated.

Settings menu/Options/Time-Date setting.

Select the "Time" tab and deactivate the "GPS

synchronisation" (UTC).

.

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CITRO?N Connect Nav -> Frequently asked questions for Your Citroen C4 Cactus SUV First Generation (2014-2018)

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