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In the event of a breakdown -> Towing the vehicle for Your Citroen C4 SUV Third Generation (2020-2025)

In the event of a breakdown  
► Switch off all electricity-consuming devices  
(audio system, wipers, lamps, etc.).  
► Switch off the ignition and wait for 4 minutes.  
After accessing the battery, it is only necessary  
to disconnect the (+) terminal.  
Reconnecting the (+) terminal  
If minor problems nevertheless persist following  
this operation, contact a CITROËN dealer or a  
qualified workshop.  
Referring to the relevant section, reinitialise  
certain equipment:  
– Remote control key or electronic key  
(depending on version).  
– Sunroof.  
Quick-release terminal clamp  
Disconnecting the (+) terminal  
– Electric windows.  
– Date and time.  
– Preset radio stations.  
The Stop & Start system may not be  
operational during the trip following the  
first engine start.  
In this case, the system will only be available  
again after a continuous period with the  
vehicle immobilised, the duration of which  
depends on the exterior temperature and the  
state of charge of the battery (up to about 8  
hours).  
► Raise lever A fully.  
► Refit open clamp B on the (+) terminal.  
► Push clamp B fully down.  
► Lower lever A to lock clamp B.  
► Depending on equipment, lower the plastic  
cover on the (+) terminal.  
► Depending on equipment, lift the plastic cover  
on the (+) terminal.  
► Raise lever A fully to release clamp B.  
► Remove clamp B by lifting it off.  
Do not force the lever when pressing on  
it, as if the clamp is not positioned  
correctly, locking will then not be possible.  
Start the procedure again.  
Towing the vehicle  
General recommendations  
Observe the legislation in force in the  
country where you are driving.  
Ensure that the weight of the towing vehicle is  
higher than that of the towed vehicle.  
The driver must remain at the wheel of the  
towed vehicle and must have a valid driving  
licence.  
Following reconnection  
After reconnecting the battery, turn on the  
ignition and wait 1 minute before starting the  
engine, to enable the electronic systems to  
initialise.  
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In the event of a breakdown  
When towing a vehicle with all four wheels on  
the ground, always use an approved towing  
arm; rope and straps are prohibited.  
The towing vehicle must move off gently.  
When the vehicle is towed with its engine  
off, there is no longer braking and steering  
assistance.  
– Not possible to put the gearbox into neutral,  
unlock the steering, or release the parking  
brake.  
– Not possible to tow a vehicle with an  
automatic gearbox, with the engine running.  
Towing with only two wheels on the ground.  
– Four-wheel drive vehicle.  
Before towing the vehicle, it is essential  
to put the vehicle in free-wheeling mode.  
For more information on Free-wheeling, refer  
to the corresponding section.  
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Electric motor  
An electric vehicle cannot under any  
circumstances be used to tow another  
vehicle.  
However, it may be used, for example, to exit  
a rut.  
– No approved towbar available.  
A professional towing service must be  
called if:  
– Broken down on a motorway or main road.  
Towing constraints  
Type of vehicle  
(engine/gearbox)  
Front wheels on the  
ground  
Rear wheels on the  
ground  
Flatbed  
4 wheels on the ground  
with towbar  
Internal combustion/Manual  
Internal combustion/Automatic  
Electric  
In case of battery or electric parking brake failure, it is essential to call a professional using flatbed recovery vehicles (excluding manual gearbox).  
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In the event of a breakdown  
absence of braking assistance the next time  
the engine is started.  
► Unclip the cover by pressing at its right-hand  
section.  
► Pull the cover downwards.  
To tow:  
► Screw the towing eye in fully.  
► Install the towbar.  
Accessing the tools  
The towing eye is stored with the tool kit in the  
boot.  
Automatic gearbox  
Never tow the vehicle with the driving  
wheels on the ground and the engine off.  
For more information on accessing the Tool kit,  
refer to the corresponding section.  
► Switch on the hazard warning lamps on both  
vehicles.  
► Move off gently, drive slowly and only for a  
short distance.  
Towing your vehicle  
To access the front screw thread:  
► Unlock the steering and release the parking  
brake.  
► Switch on the hazard warning lamps on both  
vehicles.  
► Move off gently, drive slowly and only for a  
short distance.  
Towing another vehicle  
To access the rear screw thread:  
► Unclip the cover by pressing on its left-hand  
section.  
► Release the cover downwards.  
To be towed:  
► Screw the towing eye in fully.  
► Install the towbar.  
► Put the gearbox into neutral.  
Failure to observe this instruction could  
result in damage to certain components  
(braking, transmission, etc.) and to the  
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