Safety
Operation of the system
– If the indicator lamp does not light up when
the ignition is turned on, this is also a system
malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Vehicles equipped with Touch screen
BLUETOOTH audio system, MyCitroën
Play or MyCitroën Drive
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly.
– The indicator lamp flashes red: replace the
back-up battery.
– The indicator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
– If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system malfunction does not prevent
the vehicle from being driven.
When an onboard system update is
being performed, the eCall (SOS)
function is not available.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Regulation - GDPR) and Directive 2002/58/
EC of the European Parliament and the
Council, and in particular, seeks to protect
the vital interests of the data subject, in
accordance with Article 6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
A system malfunction does not prevent
the vehicle from being driven.
Vehicles equipped with MyCitroën Drive
Plus
When an emergency call is triggered, the data
log is stored for no more than 13 hours.
– Upon switching on the ignition, the indicator
lamp lights up for a few seconds and then goes
out: the system is operating correctly.
– The indicator lamp flashes red: emergency
battery is flat. This will be recharged after a few
minutes' driving.
– The indicator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
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