Get Audio and Telematics Guide for Citroen Ds5 SUV First Generation (2011-2018)

011

Audio and telematics

Emergency or assistance call

Localised Emergency call

In an emergency, press this

button for more than 2 seconds.

Flashing of the green indicator

lamp and a voice message

confirm that the call has

If an impact is detected by the airbag

control unit, and independently of

the deployment of any airbags, an

emergency call is made automatically.

been made to the "Localised

Emergency Call"* centre.

Pressing this button again immediately cancels

the call.

The green indicator lamp goes off.

At any time, pressing this button for more than

8 seconds cancels the call.

If you benefit from the DS Connect BOX

offer with the SOS and assistance

pack included, you also have available

additional services in your MyCITROËN

personal space,

via the CITROËN Internet website in

your country, accessible on

www.citroen.com.

The green indicator lamp remains on (without

flashing) when communication is established.

It goes off at the end of the call.

This call is dealt with by the "Localised

Emergency Call" centre, which receives

locating information from the vehicle and

can send a detailed alert to the appropriate

emergency services.

In countries in which a centre is not

operational, or when the locating service

has been expressly declined, the call is dealt

with directly by the emergency services (112)

without the vehicle location.

* These services are subject to conditions and

availability.

Consult a CITROËN dealer.

279

Audio and Telematics

Localised Assistance call

Press this button for more than

2 seconds to request assistance

if the vehicle breaks down.

A voice message confirms that

the call has been started*.

Operation of the system

When the ignition is switched on,

If you purchased your vehicle outside

the green indicator lamp comes

on for 3 seconds indicating that

the system is operating correctly.

the CITROËN dealer network, we

invite you to have a dealer check the

configuration of these services and, if

desired, modified to suit your wishes.

In a multi-lingual country, configuration

is possible in the official national

language of your choice.

Pressing this button again immediately cancels

the request.

The cancellation is confirmed by a voice

message.

The orange indicator lamp

flashes then goes off: the system

has a fault.

The orange indicator lamp is on fixed: the back-

up battery should be replaced.

In both cases, the emergency and assistance

calls service may not work.

Contact a qualified repairer as soon as

possible.

For technical reasons, particularly

to improve the quality of Telematic

services to customers, the

manufacturer reserves the right to

carry out updates to the vehicle's on-

board telematic system.

The fault with the system does not

prevent the vehicle being driven.

* These services are subject to conditions and

availability.

Consult a CITROËN dealer.

281

Audio and Telematics

Audio system / Bluetooth^®

Contents

282

First steps

Steering mounted controls

Menus

283

284

Audio

285

Using the telephone

Audio settings

Screen menu map(s)

292

300

301

Frequently asked questions

303

As a safety measure, the driver must only carry out operations

The system is coded in such a way that it will only operate in

your vehicle.

which require prolonged attention while the vehicle is stationary.

When the engine is switched off and to prevent discharging of

the battery, the audio system may switch off after a few minutes.

First steps

Confirmation or display of contextual

menu.

Manual step by step search up /

down for radio frequencies.

Select previous / next MP3 folder.

Select previous / next folder / genre /

artist / playlist in the USB device.

Navigation in a list.

Automatic search up / down for radio

frequencies.

Select previous / next CD, USB,

streaming track.

On / Off.

Display the list of stations received,

CD/MP3 tracks or folders.

Long press: managing the

classification of MP3/WMA files /

update the list of stations received.

Navigation in a list.

Abandon the current operation.

Up one level (menu or folder).

Volume adjustment.

TA (Traffic Announcement) function

On / Off.

Long press: access to type of

information.

Select screen display between modes:

Full screen: Audio (or telephone if call

in progress) /

In a window: Audio (or telephone

if call in progress) - Time or Trip

computer.

Audio settings:

audio ambiences, treble, bass,

loudness, distribution, left/right

balance, front/rear fader, automatic

volume.

Access to main menu.

Long press: black screen (DARK).

Select preset radio station.

Long press: store a station.

Select source:

Select AM / FM wavebands.

Radio, CD, AUX, USB, Streaming.

Accept an incoming call.

283

Audio and Telematics

Steering mounted controls

Media: change the multimedia

source.

Telephone: call.

Call in progress: access to the

telephone menu (end call, secret

mode, hands-free mode).

Telephone, press and hold: reject an

incoming call, end a call; when there

is no call in progress, access to the

telephone menu.

Radio: display the list of stations.

Media: display the list of tracks.

Radio, press and hold: update the list

of stations received.

Increase volume.

Decrease volume.

Radio, rotate: automatic search for

the previous / next station.

Media, rotate: previous / next track.

Press: confirm a selection.

Menus

Screen c

"Multimedia": Media parameters,

Radio parameters.

For a detailed global view of the menus

available, refer to the "Screen menu

map" section.

"Telephone": Call, Directory

management, Telephone

management, Hang up.

"Bluetooth connection":

Connections management, Search

for a device.

"Personalisation-configuration":

Define the vehicle parameters,

Choice of language, Display

configuration, Choice of units, Date

and time adjustment.

285

Audio and Telematics

Audio

Selecting a station

A long press on LIST builds or

updates the list of stations; audio

reception is cut momentarily.

The exterior environment (hills, buildings,

tunnel, car park, below ground...) may

prevent reception, even in RDS station

tracking mode. This phenomenon is

normal in the propagation of radio waves

and is in no way indicative of a fault with

the audio system.

Press SOURcE or SRc several

times in succession and select radio.

Press BANd to select a waveband.

Press LIST to display the list of

stations received in alphabetical

order.

Select the desired radio station and

confirm by pressing OK.

A press changes to the next or

previous letter (e.g. A, B, D, F, G,

J, K, ...).

RdS

Receiving TA messages

Receiving INFO messages

RDS, if displayed, enables you to continue

The TA (Traffic Announcement)

function gives priority to TA alert

The INFO function gives priority to

TA alert messages. To be active, this

function needs good reception of a

radio station that transmits this type

of message. When a message is

transmitted, the current audio source

(Radio, CD, USB, ...) is interrupted

automatically to receive the INFO

message. Normal play resumes at the

end of the message transmission.

listening to the same station by automatic

retuning to alternative frequencies.

However, in certain conditions, coverage

of an RDS station may not be assured

throughout the country as radio stations

do not cover 100 % of the territory. This

explains the loss of reception of the station

during a journey.

messages. To operate, this function

needs good reception of a radio station

transmitting this type of message.

When a traffic report is transmitted,

the current audio source (Radio, CD,

USB, ...) is interrupted automatically to

play the TA message. Normal playback

of the audio source resumes at the end

of the transmission of the message.

When the radio is displayed on the

screen, press OK to display the

contextual menu.

Press TA INFO to activate or

deactivate the reception of traffic

messages.

Make a long press on TA INFO to

display the list of categories.

Select "RdS" and confirm to save.

"RdS" is displayed in the screen.

Select or deselect categories to

activate or deactivate the reception of

the corresponding messages.

287

Audio and Telematics

display RAdIO TEXT

Audio cd

Playing a cd

Radio text is information transmitted by

the radio station related to the current

programme or song.

Insert 12 cm diameter circular compact

discs only.

Some anti-pirating systems, on original

discs or CDs copied using a personal

recorder, may cause faults which are no

reflection on the quality of the original

player.

Screen c

With the radio displayed on the

screen, press OK to display the

contextual menu.

Without pressing the EJEcT button,

insert a CD in the player, play begins

automatically.

Select "RadioText (TXT) display"

and confirm OK to save.

To play a disc which has already

been inserted, press the SOURcE

or SRc button several times in

succession and select "cd".

Press LIST to display the list of

tracks on the CD.

Press one of the buttons to select

a track on the CD.

Press and hold one of the buttons for

fast forward or backward.

cd, USB

Information and advice

The audio system will only play files with

extension ".mp3" or ".wma" and a compression

rate that is constant or variable between

32 Kbps and 320 Kbps.

In order to be able to play a recorded CDR or

CDRW, when recording it is preferable to select

standards ISO 9660 level 1.2 or Joliet.

If the disc is recorded in another format, it may

not be played correctly.

It is recommended that the same recording

standard is always used for an individual disc,

with as low a speed as possible (4x maximum)

for optimum sound quality.

In the particular case of a multi-session CD,

the Joliet standard is recommended.

It is advisable to restrict file names to

20 characters without using special characters

(e.g. " ? ; ù) to avoid any playing or displaying

problems.

The playlists accepted are types .m3u and .pls.

The number of files is limited to 5 000 in

500 directories on a maximum of 8 levels.

Use only USB memory sticks formatted FAT32

(File Allocation Table).

On a single disc, the CD player can

read up to 255 MP3 files spread

over 8 directory levels. However, it

is recommended that this be kept to

2 levels so as to limit the time taken to

access and play the CD.

Do not connect a hard disk or USB

device other than audio players to the

USB port. This may cause damage to

your installation.

During play, the folder structure is not

observed.

289

Audio and Telematics

cd, USB

To play a disc or memory stick which

has already been inserted, press

SOURcE or SRc several times in

succession and select "cd" or "USB".

Select a track or a folder.

Playing a compilation

Insert an MP3 compilation in the CD

player or connect a memory stick to the

USB port, directly or via an extension

lead.

Press one of the buttons to select the

next or previous track.

Up a level in the menu.

Skip a track.

The system creates playlists (temporary

memory) the creation time for which can take

from a few seconds to several minutes.

The playlists are updated every time the

ignition is switched off or a USB memory stick

is connected.

Play starts automatically after a period which

depends on the capacity of the USB memory

stick.

Press one of the buttons to select the

next or previous folder in the order

chosen.

Press and hold one of the buttons for

fast forwards or backwards.

Press LIST to display the menu of

folders in the compilation.

At a first connection, the order suggested is

by folder. When connecting again, the order

previously chosen is retained.

Select a line in the list.

USB memory stick - File

sorting

USB players

Make a long press on LIST or press

MENU, select "Multimedia", then

"Media parameters" and finally

"choice of track listing" to display

the different types of sorting.

If the portable player is not recognised by

the USB port, connect it to the auxiliary Jack

socket.

The Apple^®player must be updated regularly

for the best connection.

The playlists are those defined in the Apple^®

player.

Having selected the desired sorting

("By folders", "By artists", "By

genres", "By playlists") press OK.

Then confirm OK to save the

modifications.

The audio files on a Mass Storage portable

player* can be heard through the vehicle's

speakers by connecting it to the USB port

(cable not supplied).

The Apple^®player must be generation 5 or

later.

-

By folders: all folders containing

audio files recognised on the

peripheral device, in alphabetical

order without following the folder

structure.

Management of the device is via the

audio system controls.

-

By artists: all of the artist names

defined in the ID3 Tags, in

alphabetical order.

-

By genres: all of the genres

defined in the ID3 Tags.

By playlists: if playlists have

been saved.

* Check your player's manual.

291

Audio and Telematics

Auxiliary socket (AUX)

Streaming - Playing audio

files via Bluetooth

Press the SOURcE or SRc button

several times in succession and

select "AUX".

depending on the compatibility of the phone

Streaming allows music files on a telephone to

be heard via the vehicle's speakers.

The telephone must support the appropriate

Bluetooth profiles (Profiles A2DP / AVRCP).

First adjust the volume on your portable device.

Then adjust the volume of the audio

system.

Pair/connect the telephone: see the

"USING THE TELEPHONE" section.

The auxiliary Jack socket permits the

connection of a portable non-mass storage

device or an Apple^®player if not recognised by

the USB port.

The display and management of controls is on

the portable device.

Activate the streaming source by

pressing SOURcE or SRc. Control

of playback is via the audio system.

The contextual information can be

displayed in the screen.

Do not connect a device to the USB

port and to the auxiliary Jack socket at

the same time.

Connect the portable device to the auxiliary

Jack socket using a suitable cable (not

supplied).

In certain cases, playing of the

audio files must be initiated from the

telephone.

The audio quality depends on the quality of the

transmission from the telephone.

Using the telephone

Pairing a telephone

First connection

Play mode

Select "Multimedia" and confirm.

The services offered depend on the network,

the SIM card and the compatibility of the

Bluetooth telephone used.

Consult your telephone's manual and your

operator to find out which services are

available to you.

The play modes available are:

-

Normal: the tracks are played

in order, depending on the

classification of the selected files.

Random: the tracks in an album

or folder are played in a random

order.

Random all: all of the tracks saved

in the media are played in random

order.

Select "Media parameters" and

confirm.

As a safety measure and because they

require prolonged attention on the part

of the driver, the operations for pairing

of the Bluetooth mobile telephone with

the Bluetooth hands-free system of

your audio system must be carried out

with the vehicle stationary and the

ignition on.

Repeat: the tracks played are only

those from the current album or

folder.

Select "Read mode" and confirm.

Visit www.citroen.co.uk for more

information (compatibility, additional

help, ...).

Press OK for access to the

contextual menu.

or

Press MENU.

Activate the telephone's Bluetooth function

and ensure that it is "visible to all" (refer to the

telephone user guide).

Select the desired play mode and

confirm OK to save the modifications.

Press MENU.

293

Audio and Telematics

Streaming - Playing audio

files via Bluetooth

Select "Bluetooth connection" and

confirm.

A virtual keypad is displayed on the

screen: enter a code with at least

4 digits and conform with OK.

Pair/connect the telephone then play the files:

see the "Pairing" section.

A message is displayed on the screen of the

telephone: enter the same code and confirm.

Select "Search for a device".

If pairing fails, try again; the number of attempts is not limited.

Accept the connection to the telephone.

A message appears in the screen to confirm

successful connection.

A window is displayed "Search in progress…".

Pairing can also be initiated from the

telephone by searching for detected

Bluetooth devices.

Select the telephone to be connected

from the list. Only one telephone can

be connected at a time.

The directory and the calls list can be

accessed after the synchronisation

period (if the telephone is compatible).

Automatic connection must be

configured in the telephone to allow

the connection each time the vehicle is

started.

In some cases, the reference number of the

telephone or the Bluetooth address may appear

instead of the name of the telephone.

Managing connections

Indicates that a device is connected.

Then select and confirm:

The telephone connection automatically

includes hands free operation and

audio streaming.

The ability of the system to connect

to just one profile depends on the

telephone. Both profiles may connect

by default.

-

"connect telephone" /

"disconnect telephone":

to connect / disconnect the

telephone or the hands-free

connection only.

Indicates connection of the audio

steaming profile.

-

"connect media player" /

"disconnect media player":

to connect / disconnect only

streaming.

"connect telephone +

media player" / "disconnect

telephone + media player":

to connect / disconnect the

telephone (hands-free and

streaming).

Press MENU.

Indicates connection of the hands-

free profile.

Select "Bluetooth connection" and

confirm.

Select a telephone and confirm.

-

"delete connection": to delete

the pairing.

Select "connections management"

and confirm. The list of paired

telephones is displayed.

295

Audio and Telematics

Making a call - dialling

To display the "TELEPHONE" menu:

Select numbers one at a time using

-

Make along press on SOURcE

or SRc.

the 7 and 8 buttons and confirm.

-

Or, press OK to display the

contextual menu. Select "call"

and confirm.

-

Or, press MENU, select

"Telephone" and confirm.

Select "call" and confirm.

Correction allows numbers to be deleted one

at a time.

Select "dial" to enter a number and

Select OK and confirm to start

confirm.

the call.

Making a call - Recently

called numbers*

Making a call - From the

directory of contacts

To display the "TELEPHONE" menu:

Select the number and confirm to

start the call.

To display the "TELEPHONE" menu:

-

Make a long press on SRc/TEL.

Or, press the dial to display the

contextual menu. Select "call"

and confirm.

-

Make a long press on SRc/TEL.

Or, press the dial to display the

contextual menu. Select "call"

and confirm.

-

Or, press MENU, select

-

Or, press MENU, select

"Telephone" and confirm.

Select "call" and confirm.

"Telephone" and confirm. Select

"call" and confirm.

The calls list includes calls sent and

received in the vehicle using the

connected telephone.

Select "calls list" and confirm.

Select "directory" and confirm.

It is possible to make a call directly

from the telephone; park the vehicle

first as a safety measure.

* Depending on the compatibility of the telephone.

297

Audio and Telematics

Receiving a call

Managing calls

Select a contact then confirm.

Home

An incoming call is announced by a ring and

a superimposed display in the multifunction

screen.

During a call, press OK to display the

contextual menu.

Business

Mobile

"YES" to accept the call is selected

by default.

Hang up

(depending on the information

Press OK to accept the call.

Select "NO" and confirm to reject

the call.

or

In the contextual menu, select "Hang

up" to end the call.

available in the contact

records of the telephone

connected).

Press one of these buttons to accept

the call.

Select the number and confirm.

A long press on ESc or on TEL,

SOURcE or SRc also rejects an

incoming call.

A long press on one of these buttons

also ends the call.

Secret - Mute

combined mode

Interactive voice response

(to leave the vehicle without ending the call)

(so that the caller cannot hear)

From the contextual menu, select

"dTMF tones" and confirm to use

the digital keypad to navigate in the

interactive voice response menu.

In the contextual menu:

-

select "Telephone mode" to

transfer the call to the telephone.

deselect "Telephone mode" to

transfer the call to the vehicle.

-

In the contextual menu:

-

select "Micro OFF" to switch off

the microphone.

-

deselect "Micro OFF" to switch

the microphone on.

In certain cases, the combined mode has to

activated from the telephone.

consultation call

If the contact has been cut off, when you

reconnect on returning to the vehicle,

the Bluetooth connection will be restored

automatically (depending on the compatibility of

the telephone).

From the contextual menu, select

"Switch" and conform to return to a

call left on hold.

299

Audio and Telematics

directory

3

2

Repeat

calls list

Search for a device

3

2

1

choice of track listing

voice mail box

2

PERSONALISATION-

cONFIGURATION*

Deﬁne the vehicle parameters

Display conﬁguration

1

choice of units

choice of language

2

1

date and time adjustment

display parameters

2

Brightness

* The settings vary according to the trim level

of the model.

303

Audio and Telematics

Frequently asked questions

The following tables contain answers to the most frequently asked questions.

QUESTION

ANSWER

SOLUTION

Check that the audio settings (Volume, Bass,

There is a difference in

For optimum sound quality, the audio settings (Volume, Bass,

sound quality between the Treble, Ambience, Loudness) can be adapted to the different sound Treble, Ambience, Loudness) are adapted to

different audio sources

(radio, CD...).

sources, which may result in audible differences when changing

source (radio, CD...).

the sources listened to. It is advisable to set

the AUDIO functions (Bass, Treble, Front-Rear

Fader, Left-Right Balance) to the middle position,

select the musical ambience "None" and set the

loudness correction to the "Active" position in CD

mode or to the "Inactive" position in radio mode.

If the bass and treble

settings are modified,

the ambience selected is

cancelled.

The selection of an ambience imposes specific bass and treble

settings.

To obtain the desired sound quality, modify the

treble and bass settings or select a pre-defined

ambience setting.

If the ambience setting

is changed, the previous

settings for treble and

bass are cancelled.

If the "Driver" / "All

Choosing a distribution setting imposes a specific balance setting.

Modifying one without the other is not possible.

Modify the balance setting or the distribution

setting to obtain the desired sound quality.

passengers" distribution

is modified, the balance

settings are cancelled.

When changing the

balance setting, the

"Driver" / "All passengers"

distribution is cancelled.

QUESTION

ANSWER

SOLUTION

The quality of reception of The vehicle is too far from the transmitter used by the station

Activate the RDS function to enable the system

to check whether there is a more powerful

transmitter in the geographical area.

the radio station listened

to gradually deteriorates

or the stored stations do

not function (no sound,

87.5 MHz is displayed...).

listened to or there is no transmitter in the geographical area

through which the vehicle is travelling.

The environment (hills, buildings, tunnels, basement car parks...)

block reception, including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

The aerial is absent or has been damaged (for example when going Have the aerial checked by a CITROËN dealer.

through an automatic car wash or in an underground car park).

Sound cut-outs of 1 to

2 seconds in radio mode.

During this brief sound cut-out, the RDS searches for another

frequency giving better reception of the station.

Deactivate the RDS function if the phenomenon

is too frequent and always on the same route.

The traffic announcement

(TA) is displayed. I do

not receive any traffic

information.

The radio station does not broadcast traffic information.

Tune to a radio station which broadcasts traffic

information.

The stored stations are not An incorrect waveband is selected.

found (no sound, 87.5 MHz

Press the BAND button to return to the waveband

on which the stations are stored.

is displayed...).

305

Audio and Telematics

QUESTION

ANSWER

SOLUTION

The CD is ejected

automatically or is not

played by the player.

The CD is inserted upside down, is unplayable, does not contain

any audio data or contains an audio format which the player cannot

play.

The CD is protected by an anti-pirating protection system which is

not recognised by the audio equipment.

-

Check that the CD is inserted in the player

the right way up.

Check the condition of the CD: the CD

cannot be played if it is too damaged.

Check the content in the case of a recorded

CD: consult the advice in the "Audio" section.

The audio equipment's CD player does not

play DVDs.

Due to their quality level, certain writeable

CDs will not be played by the audio system.

The CD player sound is

poor.

The CD used is scratched or of poor quality.

Insert good quality CDs and store them in

suitable conditions.

The audio settings (bass, treble, ambience) are unsuitable.

Set the treble or bass level to 0, without selecting

an ambience.

I am unable to connect my It is possible that Bluetooth is switched off on the telephone or that

-

Check that your telephone has Bluetooth

switched on.

Check in the telephone's settings that it is

"Visible to all".

Bluetooth telephone.

the telephone has not been made not visible.

The Bluetooth telephone is not compatible with the system.

The battery of the peripheral may not be sufficiently charged.

You can check the compatibility of your

telephone on www.citroen.co.uk (services).

The Bluetooth connection

Recharge the battery of the peripheral device.

is cut.

QUESTION

ANSWER

SOLUTION

The message "USB

peripheral error"

The USB memory stick is not recognised.

The memory stick may be corrupt.

Reformat the memory stick (FAT32).

or "Peripheral not

recognised" is displayed in

the screen.

A telephone connects

automatically,

Automatic connection overrides manual connection.

Modify the telephone settings to remove

automatic connection.

disconnecting another

telephone.

The Apple^®player is

not recognised when

connecting to the USB

port.

The Apple^®player is of a generation that is not compatible with

a USB connection.

Connect the Apple^®player to the AUX Jack

socket using a suitable cable (not supplied).

The hard disk or device

is not recognised when

connecting to the USB

port.

Some hard disks and devices need a power supply greater than is

provided by the audio system.

Connect the device to the 230 V socket, the 12 V

socket or an external power supply.

caution: ensure that the device does not

transmit a voltage greater than 5 V (risk of

destruction of the system).

When streaming, the

sound cuts momentarily.

Some models of telephone prioritise connection with the "hands-

free" profile.

Delete the "hands-free" connection profile to

improve streaming.

307

Audio and Telematics

QUESTION

ANSWER

SOLUTION

In "Random all" play, not

In "Random all" play, the system can only take into account up to

all of the tracks are played. 999 tracks.

With the engine off, the

audio system switches off

When the engine is switched off, the audio system operating time

depends on the state of charge of the battery.

Start the vehicle's engine to increase the battery

charge.

after a few minutes of use. The switch-off is normal: energy economy mode is activated

automatically to preserve the state of charge of the vehicle's

battery. (See the "Energy Economy Mode" section).

The message "the audio

system is overheated"

appears on the display.

In order to protect the installation if the surrounding temperature

is too high, the audio system switches to an automatic thermal

protection mode leading to a reduction of the volume or stopping of

the playing of the CD.

Switch the audio system off for a few minutes to

allow the system to cool.

Audio and Telematics for Your Citroen Ds5 SUV First Generation (2011-2018)

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