Get Audio and Telematics -> Frequently asked questions Guide for Citroen Ds5 SUV First Generation (2011-2018)

303

Audio and Telematics

Frequently asked questions

The following tables contain answers to the most frequently asked questions.

QUESTION

ANSWER

SOLUTION

Check that the audio settings (Volume, Bass,

There is a difference in

For optimum sound quality, the audio settings (Volume, Bass,

sound quality between the Treble, Ambience, Loudness) can be adapted to the different sound Treble, Ambience, Loudness) are adapted to

different audio sources

(radio, CD...).

sources, which may result in audible differences when changing

source (radio, CD...).

the sources listened to. It is advisable to set

the AUDIO functions (Bass, Treble, Front-Rear

Fader, Left-Right Balance) to the middle position,

select the musical ambience "None" and set the

loudness correction to the "Active" position in CD

mode or to the "Inactive" position in radio mode.

If the bass and treble

settings are modified,

the ambience selected is

cancelled.

The selection of an ambience imposes specific bass and treble

settings.

To obtain the desired sound quality, modify the

treble and bass settings or select a pre-defined

ambience setting.

If the ambience setting

is changed, the previous

settings for treble and

bass are cancelled.

If the "Driver" / "All

Choosing a distribution setting imposes a specific balance setting.

Modifying one without the other is not possible.

Modify the balance setting or the distribution

setting to obtain the desired sound quality.

passengers" distribution

is modified, the balance

settings are cancelled.

When changing the

balance setting, the

"Driver" / "All passengers"

distribution is cancelled.

QUESTION

ANSWER

SOLUTION

The quality of reception of The vehicle is too far from the transmitter used by the station

Activate the RDS function to enable the system

to check whether there is a more powerful

transmitter in the geographical area.

the radio station listened

to gradually deteriorates

or the stored stations do

not function (no sound,

87.5 MHz is displayed...).

listened to or there is no transmitter in the geographical area

through which the vehicle is travelling.

The environment (hills, buildings, tunnels, basement car parks...)

block reception, including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

The aerial is absent or has been damaged (for example when going Have the aerial checked by a CITROËN dealer.

through an automatic car wash or in an underground car park).

Sound cut-outs of 1 to

2 seconds in radio mode.

During this brief sound cut-out, the RDS searches for another

frequency giving better reception of the station.

Deactivate the RDS function if the phenomenon

is too frequent and always on the same route.

The traffic announcement

(TA) is displayed. I do

not receive any traffic

information.

The radio station does not broadcast traffic information.

Tune to a radio station which broadcasts traffic

information.

The stored stations are not An incorrect waveband is selected.

found (no sound, 87.5 MHz

Press the BAND button to return to the waveband

on which the stations are stored.

is displayed...).

305

Audio and Telematics

QUESTION

ANSWER

SOLUTION

The CD is ejected

automatically or is not

played by the player.

The CD is inserted upside down, is unplayable, does not contain

any audio data or contains an audio format which the player cannot

play.

The CD is protected by an anti-pirating protection system which is

not recognised by the audio equipment.

-

Check that the CD is inserted in the player

the right way up.

Check the condition of the CD: the CD

cannot be played if it is too damaged.

Check the content in the case of a recorded

CD: consult the advice in the "Audio" section.

The audio equipment's CD player does not

play DVDs.

Due to their quality level, certain writeable

CDs will not be played by the audio system.

The CD player sound is

poor.

The CD used is scratched or of poor quality.

Insert good quality CDs and store them in

suitable conditions.

The audio settings (bass, treble, ambience) are unsuitable.

Set the treble or bass level to 0, without selecting

an ambience.

I am unable to connect my It is possible that Bluetooth is switched off on the telephone or that

-

Check that your telephone has Bluetooth

switched on.

Check in the telephone's settings that it is

"Visible to all".

Bluetooth telephone.

the telephone has not been made not visible.

The Bluetooth telephone is not compatible with the system.

The battery of the peripheral may not be sufficiently charged.

You can check the compatibility of your

telephone on www.citroen.co.uk (services).

The Bluetooth connection

Recharge the battery of the peripheral device.

is cut.

QUESTION

ANSWER

SOLUTION

The message "USB

peripheral error"

The USB memory stick is not recognised.

The memory stick may be corrupt.

Reformat the memory stick (FAT32).

or "Peripheral not

recognised" is displayed in

the screen.

A telephone connects

automatically,

Automatic connection overrides manual connection.

Modify the telephone settings to remove

automatic connection.

disconnecting another

telephone.

The Apple^®player is

not recognised when

connecting to the USB

port.

The Apple^®player is of a generation that is not compatible with

a USB connection.

Connect the Apple^®player to the AUX Jack

socket using a suitable cable (not supplied).

The hard disk or device

is not recognised when

connecting to the USB

port.

Some hard disks and devices need a power supply greater than is

provided by the audio system.

Connect the device to the 230 V socket, the 12 V

socket or an external power supply.

caution: ensure that the device does not

transmit a voltage greater than 5 V (risk of

destruction of the system).

When streaming, the

sound cuts momentarily.

Some models of telephone prioritise connection with the "hands-

free" profile.

Delete the "hands-free" connection profile to

improve streaming.

307

Audio and Telematics

QUESTION

ANSWER

SOLUTION

In "Random all" play, not

In "Random all" play, the system can only take into account up to

all of the tracks are played. 999 tracks.

With the engine off, the

audio system switches off

When the engine is switched off, the audio system operating time

depends on the state of charge of the battery.

Start the vehicle's engine to increase the battery

charge.

after a few minutes of use. The switch-off is normal: energy economy mode is activated

automatically to preserve the state of charge of the vehicle's

battery. (See the "Energy Economy Mode" section).

The message "the audio

system is overheated"

appears on the display.

In order to protect the installation if the surrounding temperature

is too high, the audio system switches to an automatic thermal

protection mode leading to a reduction of the volume or stopping of

the playing of the CD.

Switch the audio system off for a few minutes to

allow the system to cool.

Audio and Telematics -> Frequently asked questions for Your Citroen Ds5 SUV First Generation (2011-2018)

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